Goglia Nutrition / G-Plans.com reviews & complaints 121
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cancel subscription refund nutrition customer service plan charged app email cancellation phone account g-plans money back guarantee service option response website chat membershipNewest Goglia Nutrition / G-Plans.com reviews & complaints
Cannot cancel membership
I have multiple ways to cancel my G-Plans membership and cannot get it done. I have tried calling this company to cancel wand can only leave voicemails with my name, number and email. I have tried emailing with no response. I have tried cancelling online only to be told that I have a “Pro account” and it “has to cancelled by phone”. It is a scam and is taking $39/month from my account…and I can’t seem to stop them! Help!
Desired outcome: I just want my G-Plan subscription cancelled. I don’t even want my money back at this point. I just don’t want them to get anymore of my money!
The complaint has been investigated and resolved to the customer's satisfaction.
G-plans
I have been charged for G-plans for months even though I have tried to cancel. Now I cannot get into my account and have requested a password reset. The reset is not working and informs me to reset my password again. I want the charges on my credit card to stop. I have never even used the plan because my doctor put me on a different program. Pausing the plan does (the only thing I could do it the app) does not pause the monthly payment on my credit card! Very, very frustrated!
Desired outcome: I want my plan canceled immediately and no further charges billed to my credit card.
After posting above complaint, I canceled payments through my credit card company. G-plans immediately responded and canceled my membership and refunded a month of payment. Although not the best way to resolve issues, it was effective in my case. Best of luck to everyone else listing complaints, I hope they are resolved as easily!
I have been charged despite my request to cancel the plan. I signed up for pro plan thinking it would be good but it was not what I expected and expressed my interest to cancel the plan after two weeks. I was told my request is processed. However, instead of refunding the initial amount, I was charged again (It is clearly mentioned in g-plan website that pro plan has 30 day cancellation with full refund). I reached out customer service phone number and also emailed at support@g-plans.com and got no help. I don't know where to go from here. I do not want to see charges from g-plan on my bank account.
G-Plan pro
I was duped! It says cancel anytime! TOTAL BS! I've called and left a voicemail because no actual person EVER answers! They NEVER call back either! I tried using the "instant chat", which is also not a live technician, only a robot! DO NOT SUBSCRIBE with credit card like I did! Now I have to go through the hassle with my cc company! This is an absolute SCAM!
Desired outcome: I want my subscription CANCELLED!
Unauthorized Credit Card Charges
I signed up for their service not realizing it was a monthly subscription. After I signed up I was offered additional services. That is when I realized it is a subscription service. I immediately went through their online cancellation process. After filling out the online cancellation form I got a message that I need to call. I called the number and no one answered. I left a message and of course no one ever called me back. I then looked up reviews online and not allowing people to cancel seems to be their standard operating procedure. My card was charged again the following month so I have to go through the hassles of filing a complaint with my credit card company. I strongly recommend not falling for their scam.
Desired outcome: Refund the fraudulent charge on my account and stop making further fraudulent charges.
The complaint has been investigated and resolved to the customer's satisfaction.
G plan annual pro plan membership
I signed up for the g plan and paid for the year at $190 but after downloading it was not what I expected and the same as I already have.
I requested the cancellation within an hour or so of purchasing it but was told that only the pro plan is subject to a refund and that I have a full year. I stated that I was under the impression that I had purchased the pro plan and that was unfortunate but resigned myself to now being stuck with it.
On checking the app today some features had disappeared such as stories etc, I was refused entry to the FB group as not being a current member, and as pictured, on my profile and information it is actually a pro plan and asks if I wish to pause it.
The whole thing seems to be a bit of a scam and false information given so as to not refund anyone, a cooling off period of 14 days is typically legally applied on all purchases let alone within an hour or 2.
Desired outcome: Full refund $190
The complaint has been investigated and resolved to the customer's satisfaction.
Subscription/meal service
On 6/21/2022, I purchased what I thought was a meal delivery service. Turns out it is not a mela delivery service but a diet app and subscription. I immediately contacted the customer service and asked for a refund, I was told my purchase didn’t qualify for the 30 day money back guarantee. This is dishonest business practice. My request is well within the cooling off period and the company should refund my money.
Desired outcome: Full refund
The complaint has been investigated and resolved to the customer's satisfaction.
False advertising
The refund policy on G - Plans website guarantee a 30 day money back and it’s states you get a full refund of $39.99 (which what I paid)
False advertising is illegal. No where in fine print said it was non refundable. In fact it say the opposite.
I want a refund X Ccelerate Bundle $249. No where in fine print or website states non refundable. During the purchase it does not state it’s non refundable. If it did, I wouldn’t of purchase it. I have a right to receive a refund for the purchase. It’s an unethical to tell the customer after purchase that is non refundable. It should of been told before the purchase.
The package has not been shipped yet. Please send me my full refund. Or I will file a complaint against this company for false advertising.
Desired outcome: I want a full a refund $288 USD.
The complaint has been investigated and resolved to the customer's satisfaction.
G plans from Goglia Nutrition LLC
I signed up for G plans for 39.00 and was not informed it was a monthly charge I want to Cancel and get a full refund. The charge of 39.00 was charged to my credit card on 05/31/2022
I signed up on 05/31/2022 at 0800
I have also called the business number multiple times no agent available and no returned calls to my message.
John Caudillo
[protected]@att.net
The complaint has been investigated and resolved to the customer's satisfaction.
G-Plans Sketchy Charging Model
I originally signed up for G-Plans under the impression it'd be around $30-$40, only to then find out (after taking the quiz and learning more) that the membership was actually going to be closer to $190. I still thought that seemed worth it given everything the app apparently included (and I do think it lives up to that specific price tag).
HOWEVER, I was charged $317 and given the explanation that it was part of the plan I signed up for and included supplements (which were never sent... I actually placed a separate order for them prior to realizing they were "included in my plan" and asked for a refund for the singular order and was denied). I never agreed to the supplement addition to the membership the first time around, and certainly NEVER agreed to a price tag of $317.
I have been in communication with customer service and while they've been responsive, they have not been helpful. It does not sound like I am getting a refund of any amount which is extremely frustrating.
Desired outcome: I would like a refund of $127, the difference between what I thought I was signing up for and what I was actually charged.
The complaint has been investigated and resolved to the customer's satisfaction.
I'm having almost the exact same issue!
Unauthorized credit card charges
Hi, I need your help. I’ve never subscribed to the annual plan nor I accepted this amount to be charged in my credit card, I was only scrolling in the app when my bank notified me a 288 usd charged in my credit card, without asking for my consent. I already canceled the plan, but I want to refund me the amount because I have never agreed to this plan.
I didn’t even have the choice to select monthly or annual plan
I need your help to clarify this situation
Thanks ,
Desired outcome: Please refund my money
The complaint has been investigated and resolved to the customer's satisfaction.
Unauthorized charges!!!
As practically every other complaint indicates, my agreement to pay $39.00 was morphed into $288.00! Numerous emails by myself, saying I DID NOT SIGN UP FOR A YEARLY PLAN have been answered with “no refunds, see Terms and Conditions”. I have reported the charges as Fraud to my bank. This is criminal!
Desired outcome: Full refund.
Everything was useless.
I canceled my subscriptions and everything yesterday on 17.MAY.2022. Since I booked not more than 14 business days prior, I want a refund for all the services. They charged me 288 Dollars! This is fraud, I only agreed to a monthly membership! If I did it was not obvious and not communicated clearly. I felt betrayed. So now I want a refund of everything I payed, because overall it did not meet any of my expectations.
Costumer Service-Agent Abigael reached out and told me they cannot give a refund. In my knowledge.. Due to the EU Laws and restrictions a shop must refund for online-services if its cancelled within 14 businessdays. So either refund or lawsuit.
Desired outcome: Refund of the whole amount taken from my bank account/ credit card!
I am sorry that you robbed my money! And that I was fooled by you. I dont have questions -- I didi not get an invoice - there is no email in my spam! So even you resend it immediately or I take legal actions immediately.
They did not give me any invoice for their charges. As if they could lol.. Its illegal to sell sth. and give No Invoice. Wtf
Its really annoying - In the last Email they even accidentally called me a wrong name. Thats just funny if it was not that bad!
Update: In the last email they called me ,Gracie`. So they just copy and paste their excuses. LOL
G-plans supplements
I have canceled the subscription to the supplements that G-Plans offers multiple times because I am allergic and I keep getting charged $100 every month. I have contacted g-plans support 4 times and went back and forth through emails that they told me I wouldn't be charged anymore when money keeps getting taken out of my account. Just recently my Order #65918 has been processed as of 5/16, when I spoke with Jam from G-Plans support on 4/22/22 that sent me an email and I quote: "Hello Kaitlyn, This is a confirmation that your account has now been cancelled. Rest assured you will no longer have any recurring payments moving forward. If you wish to continue your subscription, you can reactivate your subscription at any time. Have a wonderful day! - Jam from G-Plans". This email was from Order #63799 that I tried to cancel and Jam assured me I wouldn't be charged anymore. It is 5/17/22 and I am charged again for the same supplements that were supposedly cancelled! I have never had so many issues with a company and I hope this gets resolved asap.
Desired outcome: Stop charging me for supplements I can't take!
The complaint has been investigated and resolved to the customer's satisfaction.
Refund the difference of my 10-month payment.
I purchased the G-plan on March 26, 2022. I received downloaded the starter plan and the very next day began reviewing all of the information. I first began by increasing my water intake. I signed up for the Facebook group and began meal prep. I have been very conscious of the food combination that has been suggested, I have not had any alcohol and I have exercised 3 times a week. So far I have gained 4 pounds.
This was not the goal at all for me. As a result, I have asked for the remainder of my money back. I was told that because I paid the annual fee I can't have my money back. I do not want to be a part of a program where I am gaining weight instead of losing weight and I am only asking for the fee that I paid to be prorated and I receive the difference in the amount.
The complaint has been investigated and resolved to the customer's satisfaction.
I cannot afford this how do I cancel
I don't want this I can't even afford this how did you get my credit card info I didn't even purchase this
Desired outcome: Cancel
Unauthorised Credit Card Charge
Rachele Godridge
+[protected]
American Express unauthorised charge
Spoke to a consultant who called me last year and I explained the charge was unauthorised and fraudulent
This charge was not reversed as promised and now on 15th May 2022 my card has been charged again.
Please refund all charges
I have recently lost my job to make matters worse.
As previously requested I need all charges refunded
Desired outcome: Please refund all charges
The complaint has been investigated and resolved to the customer's satisfaction.
G plans power plan trial
I’d been debating about trying g plans and decided against it, when I got an email saying something like “I won’t give up on you that easily” and offering a week trial free. I thought, couldn’t hurt.. put my payment info in and was charged just the $0.5 it warned me of. The issue is after seeing the meal plans and being underwhelmed, I was ready to cancel immediately— however I was met with a message saying I need to call to cancel since it’s the “power plan trial.” I call and the phone just rings and rings and rings. I leave a voicemail as prompted and send an email to support. I also replied to my “nutritionist and customer support” contact via email and explained the issue asking to have my trial cancelled. I’m afraid I won’t be able to do it before the week ends and will be charged a high fee I never wanted to pay. Desperately trying to explore all of my options before this happens! Based on a lot of reviews i’m now seeing, this company has a history of scammer behavior and funny charges.
Desired outcome: Cancelled trial
The complaint has been investigated and resolved to the customer's satisfaction.
G plan
My credit card was charged $288.00 but I have not received the product.
Teresa Payne
594 Stovall Drive
Palacios, TX. 77465
[protected]
GOGLIA NUTRITION LLC [protected] CA US
Posted on May 5, 2022 at 3:05 AM
Debit: Signature purchase from [protected] GOGLIA NUTRITION LLC [protected] CA US
Card ending in 0337
- $288.00
Desired outcome: Refund!
The complaint has been investigated and resolved to the customer's satisfaction.
Inability to cancel subscription
On 23/10/2021 I bought Pro Subscription from G Plans.
Since I haven't used the product up until now, I want to cancel and stop paying monthly subscription charges.
I'm unable to cancel my account via the app and also not via the website.
I have included screen shot below.
I can't phone G Plans since I'm in a different country and can't afford long-distance phone calls.
They have gotten paid for 7 months now, and I want to cancel my account with immediate effect.
Desired outcome: I want to cancel my account with G Plans. Don't need refund, just want to make sure they stop billing me with immediate effect.
The complaint has been investigated and resolved to the customer's satisfaction.
G-plans online program
I was interested in learning about the program after seeing an ad online, so I clicked for more information. I thought I wanted to try the $39 program and then was taken immediately to a screen for an annual subscription. By the time I read about their supplements and saw the price for the subscription, I decided I didn’t want any of it. I attempted to back out of the website and thought I was successful in not completing any purchase. However, when I saw a confirmation email, I immediately emailed customer service asking for a refund. They refused. I cited federal law requiring refunds during the “cooling off period”. They advised that is their policy to not refund. I again cited the law and was provided with a customer service phone number. I called today and was met with the same refusal of a refund. I cited federal law and asked to speak to a supervisor. The supervisor claimed that this law does not apply to subscriptions and that they do not issue refunds. When I asked to speak to the supervisor’s supervisor, she stated that her supervisor does not take calls and there was no one else I could speak to. She stated that she would cancel my account and that I would no longer have access to any help but can access the program for a year. I have not and have no intension to access the program. The refusal of refund is unacceptable to me.
I would be glad to forward all email content upon request.
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
Goglia Nutrition / G-Plans.com In-depth Review
Overview: Goglia Nutrition / G-Plans.com is a reputable nutrition company that offers personalized nutrition plans and programs to help individuals achieve their health and wellness goals. With a strong background and history in the industry, Goglia Nutrition is committed to providing high-quality services that are tailored to each individual's needs and preferences.
Services Offered: Goglia Nutrition / G-Plans.com offers a wide range of services to cater to different nutritional needs. Their nutrition plans are carefully designed to provide comprehensive guidance on healthy eating habits, portion control, and meal planning. With a focus on customization, Goglia Nutrition ensures that each plan is tailored to the individual's specific goals and preferences. Additionally, their programs include specialized features such as recipe suggestions, grocery lists, and progress tracking tools.
Customer Experience: Goglia Nutrition / G-Plans.com prioritizes user-friendly website navigation and a seamless user interface. The registration and onboarding process is straightforward, allowing customers to quickly get started on their personalized nutrition journey. The company also offers responsive customer support, ensuring that any queries or concerns are addressed promptly. User feedback and testimonials highlight the positive experiences and successful outcomes achieved through Goglia Nutrition's services.
Customization and Personalization: Goglia Nutrition / G-Plans.com excels in providing a high level of customization in their nutrition plans. Customers have the ability to tailor their plans to their individual needs and preferences, taking into account factors such as dietary restrictions, allergies, and personal goals. The company also offers personalized recommendations and adjustments based on the customer's progress, ensuring that the nutrition plan evolves with their changing needs.
Expertise and Credibility: Goglia Nutrition / G-Plans.com boasts a team of highly qualified and credentialed nutrition experts and professionals. With extensive experience in the field of nutrition, they possess the knowledge and expertise to guide individuals towards optimal health and wellness. The nutrition plans offered by Goglia Nutrition are backed by scientific research and evidence, ensuring their effectiveness and credibility.
Effectiveness of Plans: Goglia Nutrition / G-Plans.com has a proven track record of success, with numerous testimonials from satisfied customers. The nutrition plans set realistic and achievable goals, allowing individuals to make sustainable lifestyle changes. The plans have been shown to yield positive health outcomes and improvements, such as weight loss, increased energy levels, and improved overall well-being.
Pricing and Value for Money: Goglia Nutrition / G-Plans.com offers their nutrition plans and programs at competitive prices. When compared to similar services in the industry, Goglia Nutrition provides excellent value for money. The pricing includes additional features and benefits, such as access to recipe libraries, educational resources, and ongoing support from nutrition experts.
Accessibility and Convenience: Goglia Nutrition / G-Plans.com understands the importance of accessibility and convenience in today's fast-paced world. They offer a mobile app and online platform, allowing customers to access their nutrition plans anytime, anywhere. Integration with wearable devices and fitness trackers further enhances the convenience, enabling individuals to track their progress seamlessly.
Privacy and Data Security: Goglia Nutrition / G-Plans.com takes customer privacy and data security seriously. They have implemented robust measures to protect customer data and personal information. The company complies with privacy regulations and standards, ensuring that customer information is handled with the utmost care and confidentiality. Transparency in data handling and sharing practices further enhances customer trust.
Overall Recommendation: Goglia Nutrition / G-Plans.com stands out as a reliable and effective nutrition service provider. With their personalized nutrition plans, expert guidance, and proven track record, they are highly recommended for individuals seeking to improve their health and achieve their wellness goals. Whether you are looking to lose weight, increase energy levels, or enhance overall well-being, Goglia Nutrition / G-Plans.com is the ideal choice for personalized nutrition guidance.
Contact Goglia Nutrition / G-Plans.com customer service
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+1 (619) 220-9009Most discussed Goglia Nutrition / G-Plans.com complaints
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