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3.3 121 Reviews

Goglia Nutrition / G-Plans.com Complaints Summary

68 Resolved
53 Unresolved
Our verdict: While Goglia Nutrition / G-Plans.com has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Goglia Nutrition / G-Plans.com reviews & complaints 121

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Newest Goglia Nutrition / G-Plans.com reviews & complaints

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10:52 am EST
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Goglia Nutrition / G-Plans.com Upgraded without my permission

I input my info for a $39 one month service, however, I was billed 4 times total ling over $300. In the midst of all of the - but wait, there's more requests for me to add on services, I answered "No Thanks" to every question presented to me. After 4 or 5 of these, I closed out my browser - because, nobody has time for that. The following day I see the charges on my account and immediately contacted customer support. I have emailed back and forth several times only to be told that I did agree to all the charges and will not be refunded. I have asked for proof (show me logs of where someone from my ip address did, in fact, click on something agreeing to the $300), but have been ignored.

Desired outcome: Refund

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Goglia Nutrition / G-Plans.com I was signed up for the annual plan due to page freezing

I did not sign up for the annual subscription. THEIR website froze and I backed out. I canceled my subscription. If you do not give me my money back I am reporting you to the FTC and disputing the charges. You practices are deceptive and your site states a 100% money back guarantee. You cannot steal money from people. ALSO I and I am reporting you to Meta. I will not stop until you are banned from the platform and stopped from scamming people.

I expect my money back.

Respectfully

Desired outcome: Refund

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1:13 am EST
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Goglia Nutrition / G-Plans.com Being charged for "Upgrades" I did not order - Refund refused

Signed up for 1 month trial for $39. I did NOT say yes to the add-ons, but I was charged anyway ($98). My credit card company flagged it so I was immediately able to call gPlans and request a refund. I was told no refunds and they said that I must have said yes...not true. Then 2 days later, I got another charge for $150 for an annual plan, which I did not sign up for either. I had not even been back on the site. I called again and was told no refunds again. I made it very clear that I did not order either package and wanted all of my money back. They refused. I've filed a dispute with my credit card company. Based on MANY other complaints on the web about this exact same shady practice, this appears to be how they run their business. I will absolutely sue them in small claims court if I have to in order to get 100% of my money back.

Desired outcome: 100% of my money back

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7:03 am EDT
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Goglia Nutrition / G-Plans.com G-plan & upgrades

I asked within five minutes of this purchase to have it cancel. I both emailed and used their bot. I do not want the upgrade. I was willing to pay the $39 fee. But I was told it was too late.

It has still been less than 24th and they have sent me an email basically saying too bad. And whatever they have replied to each person here.

You cannot click their terms of service or even click the support email address if you sign up at Instagram.

Desired outcome: Refund everything - $39 and be canceled.

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4:16 am EDT
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Goglia Nutrition / G-Plans.com Unwilling to refund - no service used

I have been switch bait scammed. i signed up for what i thought was a free membership, being a very busy mother of two i was just swiping through all the pop up offers. i missed where they said it was only a 7 day free trial. i did not agree to any subscription but yet they took money off my account.

Please see my correspondence with them. i feel they are acting unethical.

Desired outcome: Refund

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Goglia Nutrition / G-Plans.com App and customer service (refunds)

Very disappointed with this app and customer service. I purchased what I thought was a 1 yr service at $151. It was actually $39 Plus $151. It deceptively has you choose between $39 a month or $151 for annual. When really it $151 +39. Once you opt for saving on the annual plan you are stuck. No refunds except for the 39$ monthly plan. You don't even get back the 39$ original charge. So now I have to go thru the hassle of disputing the charge with credit card company.
The program wouldn't be bad if their app was easier to decipher. If you swap out their suggested foods for each meal with another of their suggestions there's no easy way to see each snack or meal by the day or by the week. So you constantly need to go into each meal or snack. See what it is and what the ingredients are. Most if which are not regular pantry items. Grocery lists can not be downloaded except to their 2 choices of delivery services.. If you eat out it is very challenging to trade food items. Not a very user friendly program and the customer service is disgraceful. I ordered it yesterday realized that it was not the program for me and I can't get back the $190 today.

Desired outcome: $190 refunded

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Tom Aucoin
, US
May 18, 2022 1:10 pm EDT

They don’t answer phone and insist you speak to a live person to cancel. They hide the cancellation link in light gray text and then force you to call. But it’s just a robot and they never answer

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Karen Ohio
, US
Nov 29, 2021 5:48 pm EST

Same here. Same Day...Within 30 minutes and looking at the subpar information. NO REFUND on a pending charge. Customer Service? Dr. Goglia & G Plan must not have any standards...“Slick Semaj in Nevada” Customer Service Rep by end of call he had self promoted to Supervisor...couldn’t make it any place else. Was denied Corporate Address...No Phone Numbers...No Owners Name...Escalation to anyone other than “Supervisor Semaj”...ALL DENIED! SCAM UNPROFESSIONAL Company!

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Goglia Nutrition / G-Plans.com Service / products / subscription

I bought what I thought was a one time charge of meal plans that didn't work most of the time upon a second charge there is no phone number to call just a chat bot that sends you to email and via email was tried to be sold a different plan when I asked for a cancel and told there was a nonrefund policy when I asked for one on the basis of I didn't know this was gonna be a reoccurring charge.

Desired outcome: Refund of second charge of $99

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4:13 pm EDT
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Goglia Nutrition / G-Plans.com I want to cancel my subscription now!

Even though it never said it was a monthly payment, and I was only paying 36$, it took 59$ from me. I want my subscription from G-plans now! The service numbers don't work because I live in Australia. This is causing so much stress and anxiety, I don't have that much money to begin with, I just want my subscription gone..

I paid for the subscription a couple days ago, 27/09.

My email I used to sign up is: [protected]@gmail.com

I would like a refund, if I can't that's fine, I just want the subscription cancelled.

Desired outcome: My subscription cancelled!

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Goglia Nutrition / G-Plans.com Subscription

I was told that if I didn't lose any weight and wasn't happy with the service that I would be fully refunded so I asked for my refund and I was told by customer service that it is stated in your terms and agreement that no refunds are allowed for any reason although you guys advertise fully refunded if not happy. If I have to contact a lawyer or file a lawsuit to get help with this that is fine. I'm tired of being told yes and no, yes and no. $150 was taken out of me for a subscription I didn't sign up for and I want my money back

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Karen Ohio
, US
Nov 29, 2021 5:59 pm EST

No Terms & Conditions presented to read & check off on YET that’s what this SCAM Company seems to revert back to. Hope G Plans gains more than a few pounds on choking down all the money they make doing “Semantic Business”...FB needs to drop advertising for this place!

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Goglia Nutrition / G-Plans.com Taking money out of my account without my concent I never brought anything

This need to be put back I never brought anything so why try to take out $340 dollers from my bank account that is not right at all so I would like you to cancel whatever you have tried to do I am not paying anything because I never confirmed anything I was just inquiring about it so I would like my account to go back to how it was now or I will be taking this further I didn't authorise this charge I didn't even know about it

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Goglia Nutrition / G-Plans.com G Plan

I have asked on several occasions for my account to be cancelled and no further charges to be taken. A rep called Ashley said that they would help after I explained that I would not like to call the US from the UK just to cancel my account. It's been another 6 days and ashely has not replied to my requests to cancel the monthly subscription. You are crooks making things impossible for people to cancel so that you can continue to steal their money. Shame on you. Please cancel my account and stop charging me.

Desired outcome: Cancel my account and stop charging me!

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Goglia Nutrition / G-Plans.com My payments won’t stop despite canceling my account

I signed up for the $ 39.00 a month program back in March 2021 However, I found their advice was not a good fit for me and I canceled in either March or April 2021 using their instructions. However, I continued to be billed for the membership and only saw I was still being billed by chance today. I want to get this stopped, and if at all possible, I would like to have my payments refunded. My account was under the email [protected]@yahoo.com. Any help I can get would be great.

Desired outcome: Cancel payments and possibly get a refund

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Goglia Nutrition / G-Plans.com G-plans

I want to cancel my subscription, but the company is making sure I don't! I have sent e-mails, contacted them on Facebook, through chat in their app, and still no answer. It seems it is impossible to reach them. I do not use the app, never did and I want to stop paying the 39, 00 monthly subscription. I don't even want a refund, I just want to cancel the subscription.

Desired outcome: I just want to cancel the subscription.

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Goglia Nutrition / G-Plans.com Pro program refund

So, I was fooled by marketing speech and bought the pro plan, no addons. When I looked into the program and app I was immediately disappointed and decided I wanted the promised 30 days money back quarantee. I have been contacting the customer service for over a week now and no response. My emails are ignored and nobody responds in the chat. They say that covid affects their support, but one week no response is ridiculous! Only proof of my payment is this email that doesn't even have a reference number.

I'm already pissed off by g plans and it seems I need to get my money back the hard way. (screenshot of the "receipt" included)

Desired outcome: Immediate refund

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Sabrina borysiuk viera
, US
Aug 02, 2021 10:53 pm EDT

I want to cancel my trial version before it is billed. I maked it on the web and they asked me to call by phone (which seems inappropriate since I am from Uruguay and the acquisition of the program was done via the web). Anyway, I made the call and they didn't answer me. My English is pretty basic so making the call is very difficult, therefore, I hope that the subscription will be canceled by this means. I hope it will be canceled before generating monetary charges.
I find it abusive to put obstacles after obstacles to be able to cancel, it is my decision to do it when I want.

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11:13 am EST
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Goglia Nutrition / G-Plans.com Unable to cancel , no response to emails.

Signed up for this on a whim.
jan 14 2021 $26.45
jan 26 2021 $276.81
jan 28 2021 $95.40
Jan 29 2021 refund of $ 70.89
feb 14 2021 $ 85.16
march 10 2021 $85.16
i dont open the ton of emails i receive, i have emailed every time i get a charge . not one response. would like to be fully reimbursed.
would have been nice if i was able to find a phone number for this company or maybe i didnt look in the right place.

Desired outcome: refund all the above mentioned charges and cancelation.

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Goglia Nutrition / G-Plans.com I can't cancel my payments

I am not using the app anymore, but they're still charging every month into my account. I researched, and it said I had to log in on the website to cancel my account, which does not work. Since I paid online I can't cancel through the app leaving me with no other way of canceling the monthly payment. If you could please help me cancel my no longer wanted account and stop the monthly payments.

Desired outcome: To stop getting charged 30 dollars a month for an account I no longer use.

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Porky$13
, US
Dec 12, 2023 5:30 pm EST
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I’m trying to cancel but after being on hold for 20 minutes, the call was ended. I ordered it 21 minutes ago and don’t want it

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Goglia Nutrition / G-Plans.com I never received my refund payment made on the 14/01/2021

I have not received my Refund payment of the $39.00
I am in London, Hello
I never received my payment made on the 14/01/2021, that I have cancelled immediately after
You are misleading your costumers, I have sent you severals emails yesterday to let you know that I have not received my Refund .of $39.00.

Thank you for your order!

Hey Monique,

We couldn't be happier that we are joining you on your weightloss journey. This email serves as a reciept to confirm your G-Plans purchases.

NAME AMOUNT
Pro Subscription
$39.00
Total
$39.00
If you have any questions please contact us at support@g-plans.com.

- The G-Plans Team

With ♥ from California.

Copyright © GogliaNutrition, all rights reserved.
2800 28th Street | Suite 130 | Santa Monica, CA 90405

Desired outcome: Refund in Full

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Goglia Nutrition / G-Plans.com Everything

Just like the others I was misled into believing the 30 day money back guarantee. But it is only for the 30 day pro plan they say. I read everything on the page and I don't remember reading anything not a hint that other plans cannot be cancelled.

I opened the web page, set everything, gave my dietary restrictions got a plan with foods I cannot eat and everything in ounces. I cannot change the units to grams although the service rep says I can. I even sent him a screenshot. I cannot use the plan as is.

The app won't work on my phone? I have an lg xpower 3 with the latest android. Sure it opens I login - it shows me some ads and crashes.

I cancelled the plan the next day and they will not return my money. Nor are they able to fix the technical issues.

Sorry no customer number - no copy of the transaction nor the business conditions. Just the credit to my credit card.

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Goglia Nutrition / G-Plans.com weight loss program - deceptive guarantee / refusal to issue refund

On July 25, 2019 I signed up for the G-Plan program, hoping that it would help me shed a few pounds.

The program included a preliminary quiz to determine body type and food allergies in order to customize the menus and shopping lists.

The ProPlan subscription was $39.99 per month, which I signed up for. A number of upsell screens followed, and I added the "Two Weeks Accelerator" for $29.99 which was pitched as a way to significantly increase my results during the first two week.

I had several problems immediately:

1. Some of the ingredients on the recipes included foods that I had listed as an allergy. When I wrote to the customer support team about this, their reply- several days later- was to just ignore those foods. There were no suggestions for alternatives.

2. The shopping list for recipes did not include the "free foods" which are all of the other ingredients that actually provide flavor and variety to a meal. You had to go to a separate part of the website to track down this information and manually add it to a separate shopping list. This makes it difficult to plan the recipes and is a huge time waster.

The shopping lists are also not clear on certain items. For example, on the app, when shopping for chicken, it says "Chicken without..." and the rest is cut off. Is that chicken without bones? Without skin? This is one of several other problems with the ingredients that caused stress.

3. The recipes are confusing and in some cases inaccurate. For example, one recipe said to bake chicken and potatoes in the same dish at a certain time and temperature. I followed the directions and the potatoes were still hard and uncooked and had to be re-baked for another 45 minutes at a higher temperature.

If the chicken had been baked at the higher temperature and time needed for the potatoes, it would have been inedible. A response from customer service blamed it on my oven, which works perfectly with recipes from other sources.

The recipes have other problems, notably directions that are confusing or ambiguous.

4. The plan requires you to eat 5 or 6 times a day and drink a huge volume of water. This was fine my first week because I was off of work. Trying to maintain that schedule (including 8+ daily trips to the bathroom to pee) would not be possible when working. The program is pitched as an elite plan that works for celebrities. That is fine if you have a celebrity life-style, but not easily achievable for people who have standard jobs.

5. The Two-Week Accelerator was supposed to increase my weight loss. However, the first week I gained 5 lbs., following the program.

6. Customer service is very sluggish to respond. Sometimes my inquiries were ignored completely. Other times it took several days to get a response.

I was not happy with the problems with the recipes, specifically the food allergy items showing up. The customer service is mediocre. And bottom line, I was not happy with gaining weight.

I cancelled the subscription on August 9 and received a refund for the $39.99 Pro Plan. However, on August 20, when reviewing my bank account, noticed that the $29.99 for the Two-Week Accelerator had not been refunded. I sent an email to support on Aug. 20 requesting that the $29.99 be refunded.

On August 25, I finally received a response from Isaac stating:

"Based on our terms and conditions, G-Plans offers a 30 day money back guarantee on our ProPlan subscription within first 30 days of signing up. Any additional add-on or upgrades are non refundable."

I replied on Aug. 25 to Issac, stating the I did not get what I paid for because their program did not match the advertising, and touted a 30-day money back guarantee. I requested that the issue be turned over to a supervisor.

Two days later on August 27, I received a reply from Issac stating:

"Unfortunately, Based on our terms and conditions, any additional add on is non refundable." The email included a link to their detailed terms and conditions, which were not clearly stated on the sales page with the "30-day Money Back Guarantee" message.

On 8/28 I filed a complaint with the Better Business Bureau. That is when I discovered that they have a D- rating. If I had done my homework beforehand, I would have never done business with this company.

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Goglia Nutrition / G-Plans.com g-plans

Took the test its plastered all over instagram so I tried it, looked good so I purchased it. It is a monthly recurring fee of $39 yes every month! The meals are not editable the app is junk did not work.

Tried to get customer support only got auto-responder. Emailed on numerous occasions emails left unanswered to ask for my refund.

Went to paypal and asked them to refund my money... They cannot, they must dispute it and once escalated can take up to 30 days!

I am posting everywhere I can about this ripoff company!

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vegus168
, US
Sep 02, 2019 7:48 am EDT
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Vegus 666 เว็บพนันออนไลน์อันดับ 1 ฝาก-ถอน 24 ชั่วโมง Line @VG666 โดยทีม Vegus168.

Goglia Nutrition / G-Plans.com In-depth Review

Overview: Goglia Nutrition / G-Plans.com is a reputable nutrition company that offers personalized nutrition plans and programs to help individuals achieve their health and wellness goals. With a strong background and history in the industry, Goglia Nutrition is committed to providing high-quality services that are tailored to each individual's needs and preferences.

Services Offered: Goglia Nutrition / G-Plans.com offers a wide range of services to cater to different nutritional needs. Their nutrition plans are carefully designed to provide comprehensive guidance on healthy eating habits, portion control, and meal planning. With a focus on customization, Goglia Nutrition ensures that each plan is tailored to the individual's specific goals and preferences. Additionally, their programs include specialized features such as recipe suggestions, grocery lists, and progress tracking tools.

Customer Experience: Goglia Nutrition / G-Plans.com prioritizes user-friendly website navigation and a seamless user interface. The registration and onboarding process is straightforward, allowing customers to quickly get started on their personalized nutrition journey. The company also offers responsive customer support, ensuring that any queries or concerns are addressed promptly. User feedback and testimonials highlight the positive experiences and successful outcomes achieved through Goglia Nutrition's services.

Customization and Personalization: Goglia Nutrition / G-Plans.com excels in providing a high level of customization in their nutrition plans. Customers have the ability to tailor their plans to their individual needs and preferences, taking into account factors such as dietary restrictions, allergies, and personal goals. The company also offers personalized recommendations and adjustments based on the customer's progress, ensuring that the nutrition plan evolves with their changing needs.

Expertise and Credibility: Goglia Nutrition / G-Plans.com boasts a team of highly qualified and credentialed nutrition experts and professionals. With extensive experience in the field of nutrition, they possess the knowledge and expertise to guide individuals towards optimal health and wellness. The nutrition plans offered by Goglia Nutrition are backed by scientific research and evidence, ensuring their effectiveness and credibility.

Effectiveness of Plans: Goglia Nutrition / G-Plans.com has a proven track record of success, with numerous testimonials from satisfied customers. The nutrition plans set realistic and achievable goals, allowing individuals to make sustainable lifestyle changes. The plans have been shown to yield positive health outcomes and improvements, such as weight loss, increased energy levels, and improved overall well-being.

Pricing and Value for Money: Goglia Nutrition / G-Plans.com offers their nutrition plans and programs at competitive prices. When compared to similar services in the industry, Goglia Nutrition provides excellent value for money. The pricing includes additional features and benefits, such as access to recipe libraries, educational resources, and ongoing support from nutrition experts.

Accessibility and Convenience: Goglia Nutrition / G-Plans.com understands the importance of accessibility and convenience in today's fast-paced world. They offer a mobile app and online platform, allowing customers to access their nutrition plans anytime, anywhere. Integration with wearable devices and fitness trackers further enhances the convenience, enabling individuals to track their progress seamlessly.

Privacy and Data Security: Goglia Nutrition / G-Plans.com takes customer privacy and data security seriously. They have implemented robust measures to protect customer data and personal information. The company complies with privacy regulations and standards, ensuring that customer information is handled with the utmost care and confidentiality. Transparency in data handling and sharing practices further enhances customer trust.

Overall Recommendation: Goglia Nutrition / G-Plans.com stands out as a reliable and effective nutrition service provider. With their personalized nutrition plans, expert guidance, and proven track record, they are highly recommended for individuals seeking to improve their health and achieve their wellness goals. Whether you are looking to lose weight, increase energy levels, or enhance overall well-being, Goglia Nutrition / G-Plans.com is the ideal choice for personalized nutrition guidance.

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Contact Goglia Nutrition / G-Plans.com customer service

Phone number

+1 (619) 220-9009

Website

g-plans.com

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