SUBMIT A COMPLAINT

GoDaddy Operating Company2binvestments.com not letting me use the promo code gofdau31 to buy it at the discounted price which is $0.99 / year for the first year.

1
H Nov 23, 2017

arenMinimize Click to pop out End conversation
Info at 10:20, Nov 24:
Thank you for choosing to chat with us.
Info at 10:20, Nov 24:
You are now chatting with Karen.
You at 10:20, Nov 24:
hello
You at 10:20, Nov 24:
$0.99/yr 1st year
Karen at 10:20, Nov 24:
Thank you for contacting Sales and Support chat. This is Karen, how can I make your day better?
You at 10:20, Nov 24:
2binvestments.com .COM Domain Registration
You at 10:21, Nov 24:
is not proceeding to checkout
You at 10:21, Nov 24:
some thing wrong with your website
You at 10:21, Nov 24:
please register it for me
Karen at 10:21, Nov 24:
I'm sorry if you're not able to proceed
You at 10:21, Nov 24:
only for 1 year
Karen at 10:21, Nov 24:
Lemme go ahead and check it for you
Karen at 10:22, Nov 24:
May I have your customer number and your 4 digit PIN?
Karen at 10:22, Nov 24:
Karen has sent you a Secure Form: Customer Number
Karen at 10:22, Nov 24:
Karen has sent you a Secure Form: PIN
You at 10:22, Nov 24:
[protected]
Karen at 10:22, Nov 24:
Thank you, how about your PIN?
Karen at 10:22, Nov 24:
The following Secure Form has been submitted: PIN
You at 10:22, Nov 24:
i m not sure about my pin
You at 10:23, Nov 24:
i have current already registered domain of tradingprospects.com
Karen at 10:23, Nov 24:
Would you please check it in "My Accounts"?
You at 10:24, Nov 24:
your site is simply not loading the log in page either
Karen at 10:26, Nov 24:

Click here to locate your 4 digit Support PIN
Once you open the link, the PIN will be located under 'Login Info'
You at 10:28, Nov 24:
9856
You at 10:28, Nov 24:
got it
You at 10:28, Nov 24:
2binvestments.com .COM Domain Registration *Plus ICANN fee of $0.25/yr 2 Years $0.99/yr 1st year $10.99/yr 2+ years $11.98 Remove
Karen at 10:29, Nov 24:
Sure
You at 10:29, Nov 24:
$0.99/yr 1st year will be enough at this stage
Karen at 10:29, Nov 24:
Bear with me while I check it
You at 10:29, Nov 24:
ok
Karen at 10:34, Nov 24:
I'm sorry this domain is not included with the promotion
Karen at 10:34, Nov 24:
But it is already discounted
Karen at 10:35, Nov 24:
as regual price is $19.99/year
You at 10:36, Nov 24:
there is something wrong
You at 10:36, Nov 24:
i have taken a snapshot
Karen at 10:37, Nov 24:
Would you please send it?
Karen at 10:37, Nov 24:
[protected]@godaddy.com
You at 10:37, Nov 24:
it clearly says it's $0.99 / year
Karen at 10:38, Nov 24:
I'm sorry, it doesn't show up in my end
Karen at 10:38, Nov 24:
I was able to process other domains for other customers for that price
Karen at 10:38, Nov 24:
So I believe this domain is not included with that promotion
You at 10:38, Nov 24:
i have emailed it to you ..
Karen at 10:38, Nov 24:
I;m sorry
You at 10:39, Nov 24:
How can your website can false advertise it very clearly
You at 10:39, Nov 24:
please check you email and tell me if you received my snapshot
Karen at 10:39, Nov 24:
I'm sorry
You at 10:39, Nov 24:
i am on standby for you
Karen at 10:39, Nov 24:
Lemme see what I can do
You at 10:40, Nov 24:
and it's already added to my cart @$0.99/year but not loading up the proceed to checkout page
Karen at 10:40, Nov 24:
I understand
Karen at 10:41, Nov 24:
Hold on lemme see what we can do
You at 10:41, Nov 24:
ok
You at 10:44, Nov 24:
another email has been sent to you showing pending update : 1
Karen at 10:44, Nov 24:
Checking it now
Karen at 10:50, Nov 24:
That is a viral promotion that runs periodically for browsers. We don't have the ability to add that special on our side, but if you find the URL for the special, it allows you to add the domain name to your cart at that price. Those viral promotions are time sensitive and normally are only valid for one-time use. We aren't able to offer that on our end but I can see what other specials we have. What is your customer number and 4 digit PIN?
You at 10:51, Nov 24:
[protected]
You at 10:51, Nov 24:
9856
You at 10:52, Nov 24:
i am not saying that the my browser is not offering the promotion
You at 10:52, Nov 24:
what i am saying is that it has already added the promotion to my cart but when i click on proceed to check out to pay the page os not loading
You at 10:53, Nov 24:
so there is nothing wrong with the promotion but with the website as it's not letting me get to the check out page
You at 10:53, Nov 24:
the promotion is still valid on my browser
You at 10:55, Nov 24:
i have sent you this third email so if you open it and look at another snapshot attached then it will make sense to you
Karen at 10:56, Nov 24:
I understand where you're coming from
Karen at 10:56, Nov 24:
I really apologize for the inconveninece
Karen at 10:56, Nov 24:
I get you
You at 10:57, Nov 24:
i just need to be able to pay for what he website is asking me to pay which is $0.99 as Total
You at 10:57, Nov 24:
Subtotal$0.99 Estimated Taxes & Fees$0.37
You at 10:57, Nov 24:
Total (AUD) $1.36 Proceed to Checkout
You at 10:58, Nov 24:
after click on proceed to checkout it says sire cannot be reached
You at 10:59, Nov 24:
can you check it with your supervisor
Karen at 10:59, Nov 24:
Yes I will
Karen at 10:59, Nov 24:
Please hold on :)
You at 10:59, Nov 24:
ok
You at 11:06, Nov 24:
any progress
You at 11:06, Nov 24:
?
You at 11:08, Nov 24:
hello
You at 11:11, Nov 24:
is anyone there ?
You at 11:16, Nov 24:
hello karen
You at 11:16, Nov 24:
are you there
You at 11:16, Nov 24:
?
Karen at 11:16, Nov 24:
Hi I'm sorry
You at 11:17, Nov 24:
can you guys do aomething about it
You at 11:17, Nov 24:
i don't have that much time to stay on the chat
You at 11:17, Nov 24:
or can you offer me some better option
Karen at 11:17, Nov 24:
I'm sorry
Karen at 11:17, Nov 24:
I have checkd everything
Karen at 11:17, Nov 24:
We can't really get that price for you
You at 11:18, Nov 24:
so ehat do you want me to do
You at 11:18, Nov 24:
?
Karen at 11:18, Nov 24:
I'm really sorry
You at 11:18, Nov 24:
how to lodge a complaint against this ?
You at 11:18, Nov 24:
please tell me the process
You at 11:18, Nov 24:
i will take it to ombudsman for false advertising
You at 11:19, Nov 24:
Lodge a complaint on my behalf and provide me with a reference number
Karen at 11:19, Nov 24:
Please hold on
You at 11:20, Nov 24:
you guys have given me this Promotional code: GOFDAU31 and lnot even letting me use it once
You at 11:20, Nov 24:
which is definitely wrong
Karen at 11:20, Nov 24:
Harif since the promotion is random, would you mind checking it again after 2 - 3 hours?
You at 11:21, Nov 24:
can you just create a complaint reference number
You at 11:21, Nov 24:
you are wasting my time now
You at 11:22, Nov 24:
we started this chat at 10.22
You at 11:22, Nov 24:
and you are taking too long to respond
Karen at 11:23, Nov 24:
I'm really sorry
Karen at 11:23, Nov 24:
about it
You at 11:23, Nov 24:
why u keep on saying sorry...
You at 11:23, Nov 24:
have you logged the complaint yet
You at 11:24, Nov 24:
why are not telling me the complaint process
You at 11:24, Nov 24:
????
Karen at 11:24, Nov 24:
https://www.complaintsboard.com/godaddy-operating-company-b116805
Karen at 11:25, Nov 24:
Here's the link for you to file a complaint
Karen at 11:25, Nov 24:
I'm afraid I won't be able to do it on your end

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