GoDaddy
reviews and complaints

Recently my site was migrated. Yes, a notice was sent. However, at no point did the company bother mentioning that the upgrade would force me from basic to deluxe.

So arrogant!

Not even given a choice - just discovering the increase after the fact

Oh, and another site that went from deluxe to deluxe? Cut off from my files and forced to go through a rebuild which will likely destroy mulitple sites

They auto renewed my account which I did not sanction.
I called up and at the same time began a live chat.
The first live chattee abandoned me. I had to re type everything- this took one hour to resolve.
Meanwhile the phone call still wasn't answered. The e-mail service I purchased has been unreliable and very poor.
I would never recommend GODaddy

I am complaining with the lack of help given to me in the year I have had with you. Close my account and do not take anymore out of it. I have asked and pleaded for help and it's just not coming. I was led to believe that Godaddy will help in setting up a website. The advert shows a company that will really help, but that's not so in real life. I've had enough

Joanna Swinton
Blooming Adorable

1/ Pay per year, had a domain, created basic website, no further charges.
2/ No I must pay you/microsoft outlook 365 ---- ~$70.00 per year? !
3/ Why can you not do this:
Outlook - free personal email and calendar from Microsoft
Or:
4/ Microsoft Outlook --- Create free account
Connect, organize, and get things done with free personal email and calendar.
There is no doubt in my mind your revenue compared to previous years shall drop, as previous users shall not pay you/microsoft astronomical fee(s).

Called GoDaddy to renew our website and domain. Thought we could trust them to do the right thing but instead of renewing our website, the woman on the phone sold us a website marketing plan (which we thought was the renewal). Now two months later our website disappeared because it expired and we paid over $400 for a marketing plan for a website we no longer have!
We were told they could not issue a refund because it was over 30 days since our order.

On 8th October 2021, GoDaddy sent mail to my digital agency that they are migrating our account to a more secure server, and this was sent as "do not reply" with no consent seeking from us. since then I can't see any mail more than a year when i log in on any of my webmail account managed by GoDaddy through cPanel. to our shock, without our consent they have changed setting to delete permanently all mails beyond 365 days. it's a business account email since 2016 and I can't see any of the old emails beyond one year on my webmail account. I have been following up with GoDaddy call center for many days but no resolution yet and my business is suffering. Reference id [protected] for my last discussion with Ms. Vijayalakshmi. I am asking GoDaddy to restore my old emails immediately with in this week otherwise i will file legal case against them seeking damages to my business.

Approximately two years ago I thought about setting up my own web site for my jewellery business, DayDreaming Jewellery.
Due to the diagnosis of a brain tumour I had to stop this having never used GoDaddy.
They keep taking money from my husband's bank account despite me repeatedly telling them in writing that I cannot run a website or business.
My husband has been to his banking was told he cannot stop the automated payments!
I am unable to work and we cannot afford this money but Go Daddy refuse to engage with me or stop taking money every month.

Hello;

Due to my mobile phone change, I would like to cancel my 2 steps verification process.

I filled the required 2 steps verification form provided by GODADDY.com on 10.10.2012, but still I did not get feedback from godaddy. (Godaddy did not send to an automated e-mail to recieve my e-mail, But I asked from local GODADY staff that inquiry is created.

I sent an Complaining Email to GODADDY HEADQUARTER.

About ten days I could not reach my account.

So Meanwhile, I sent a few additional canncellation forms them.

I contacted regional GODADDY staffs (Turkey), they said we had no choice but to wait.

Godaddy's office in Turkey provides services for a single sale only.

So I am asking by my self Why I cancelled my Hostgator account, and move my acoount to Godaddy.

Date: 10.10.2021
Customer Number: [protected]

On september 11th I received notification from GoDaddy that my domain would auto renew. Then on October 11th I received notice from 'coza Notice System' that my domain has expired and will be deleted in 5 days. In between the 2 emails I received nothing from GoDaddy.

Now they want me to pay a 'redemption fee' more than 10 times the annual renewal fee plus the annual renewal fee.

According to their help line consultant, their record show I was sent several reminders and notifications to renew before the domain expires. I did not receive one! Now they say they are unable to void the redemption fee and I must pay or loose the domain. They also wont allow me to transfer the domain. THIS IS BLACK MAIL!

I offered them access to my email account so they can verify I didnt receive emails but they 'can't do that'.

The consultants have attempted to help, but say there is nobody available to authorise voiding the redemption fee.

If I am forced to pay the redemption fee I will transfer my domain away from GoDaddy as soon as I am allowed to and I will post this story on social media to warn others not to use godaddy.

I purchased in advance 6 years of Domain service which included one email account. The email account has been discontinued, with the only option being to purchase new products to access the one email account.
Repeated attempts to resolve this with godaddy were useless. Their position is that the email was 'free' and can be removed.
'Free' email was part of the product purchased and was a big part of their promotion of the domain product, 'includes one free email account'.

I purchased a Domain broker service for the domain resolveit.com. I declined to provide a budget estimate when filling out my request. I receive this email from the Broker:

"Hi David,
Welcome to the GoDaddy Domain Broker Service. My name is Mauricio Zambrano and I'm here to help you successfully negotiate the domain name RESOLVEIT.COM. I'm a domain specialist that's been in this industry 7 years now working with buyers such as yourself helping to get them aligned with the proper domain.
The GoDaddy Domain Broker Service is a "white glove" service where we will do everything necessary from start to finish, so that at the end of this process, RESOLVEIT.COM may be acquired safely and securely into your GoDaddy account. For all of these services, please remember to account for the 20% fee that will be added to any agreed upon price.

The way the service works is that we reach out to the owner of the domain name with varying offer amounts that compel them to enter into a negotiation. We have found that we are over 3 times more likely to generate a response from the owner if we present them with a fair and reasonable offer, as opposed to simply asking whether the domain is for sale and at what price.
ACTION REQUIRED:

Can you reply back with the budget so that I can get started?

Here is my personal recommendation to successfully acquire RESOLVEIT.COM.

STARTING OFFER: $5000.00 USD

MAX OFFER: $10000.00 USD

The "Starting Offer" is what I will use to begin the outreach. It is what I believe would be a reasonable starting point to begin the negotiations for this particular domain name. The "Max Offer" is what you are comfortable offering if we don't get a response to our initial offer. When selecting the budget, please understand that our chances of getting a response are based almost entirely on the offers we extend.

If you have questions or would like help figuring out the budget, reply to this email or give me a call at [protected] and we can discuss the strategy together.

Please review this information and get back to me so that we can begin the negotiations.

Regards,
Mauricio Zambrano
[protected]
Domain Broker
Domain Broker Service"

I believe this represents an attempt to defraud me. A simple Whosit search shows that GoDaddy is the owner of the domain.

See Here: https://www.whois.com/whois/settleit.com

I would like to be contacted by your complience department to discuss your practice of representing that your service is unbiased, honest and fair. I am sure you want that as well.

Regards,

David Berry, Esq.
[protected]

.

My website tinytreasuresandmore.com is being designed and developed by developers [protected]@gmail.com
After making all the payments fr the development charges. I have been blackmailed for more money and not giving me the host mail id and password and even the mail id support tinytreasuresandmore.com belongs t the owner sonal Agrawal she had unknowingly change the password.
Because of which now i can't track my e-commerce orders.

Attaching bellow the payment details made t the developers.

I am 78 years old with a short term memory problem. I have not been able to communicate with Godaddy by their telephone or chat facility. They do not seem to understand what I am asking and many have difficulty with the English language. My probl;em is that I needf to update my website"www.werribeehighschool.inf". I originally wrote it but it is now far beyond my capability. I searched the Community section on GoDaddy's website and asked what appears to be the top man, Philip Levine if he could do this for me. He said that it wopuld be relatively easy and we agreed on a fee of $500US. He had answered a couple of queries that I had previously.
I paid him$250US. This was in early December 2020. Early in 2021 I received an update from him attaching a link to show what he had done so far. Since then I have heard very little from him. When he has replied to my requests for inf I receive glowing comments that it is nearly finished, etc. Well over a month ago following several requests from me he replied stating that he only had to do a final check and it would be finished. Nothing further has been heard. I realize that he is not an employee of GoDaddy but someone who helps GoDaddy with there Community requests etc. I feel that GoDaddy's customer relations is hopeless and I feel that they should be more customer oriented.
All I am asking for is access to my "updated" website. This website is my personal history of my old High School from its inception in 1956 to it being renamed in 1988. I was their at its inception and the informationt and material that I have is irreplaceble. I would hope that GoDaddy can do something to help me get my site.

I called your company last thursday and Friday with regards to my wife's email address which I wanted to reset her password. The only way I could do this was to pay for a new subscription which I did not want to do. In the end I paid $90.01 and reset her password. Once done your company did not acknowledge the transaction and it wasn't untill we asked apple to help us which alerted us of theis non acknowlege by your company
For your reference case Number [protected] on email [protected]@finebuild.net and order # [protected]

I now wish to express my concerns as to your customer service officers who have failed in every attemp to solve our problem and totally dissapointed with your company and the hours I have spent trying to sove this problem.
I will never recommend your services to anyone.

I now respectfully ask that you refund me the $90.10 into my credit account ending with3381 without fail

John Rosa

Hi team,
As discussed on call, I have a deduction from Godaddy for the amount of 1144Rs in July and 1138Rs in August for which the reason is still undefined.
Attaching the June, July and August Bank statement to let you know the exact transacted amount.
Request you to kindly refund the same as I have not purchased anything from Godaddy.
I have only purchased one domain name by the name of bakedopamine.com, I will only pay for that.
Also request you to remove my card details from the account so that I don't have to face the same hassle from next month onwards.
As per the executives, I am being told that I have three accounts linked on my email ID which is [protected]@gmail.com, I only want one account with which my bakedopamine domain name is linked, rest I would request you to please demolish for further convenience.
I have had several conversations with the Godaddy customer care executives and they assured that my amount will get refunded, but besides getting the refund I am being charged up again on the 5th of august, I am attaching the chats with the executives who assured me my refund.
Kindly take some serious and quick action on the same to reduce the amount of stress and harassment I am going through.
Your quick response will highly be appreciated.
Let me know if anything else I have to provide from my end.
ThanksKaushiki Khanna9888979499

I complained over a week ago. I received an email from Complaints Board to confirm my email, which I did, and then nothing further happened. I received a $131.05 charge on my American Express card which I disputed. They investigated and said they found the information which concluded their investigation! What they provided me was a printing dated June 26, 2021 of the credit sale in the amount of $131.05, authorization code 125794 and that it was a recurring charge.
I have received no invoice, notification or anything to do with this recurring charge. I don't approve it and don't want it. What I want is this recurring charge cancelled (I don't even know what it is for), my credit card information deleted and, before that is done, a credit in the amount of $131.05 put back onto my car.

Sir one of my web developer haked my domain details like user id and 2 step verification number the same I have complaint raised on july 16th 2021 to change support team and I got incident id is [protected] also I given request change 2sv on 19huly incident id is [protected] till now I have not got my details whenever I call support team they say the are working on it its crosses more than 360 hours still they are working please looking to the mater and resolve. My domain arevapaints.com

Email id [protected]@gmail.com

Contact number +[protected]

Customernumber id [protected]

I have submitted govt issued photo identification also.

GoDaddy has been nothing but awful for the multi-years I have been a so-called customer!

Due to their continued poor service, I purposefully removed all auto-renews from my products as I intended to go to any other service provider other than GoDaddy.

the system reestablished auto-renew and have fraudulently taken over £630.00 from me and are refusing to refund the money as I contacted them 3days after the 'cooling off' period - this does not apply to me as I should have no cooling off period.

To compound the situation they advised that me to get an email essentials bundle which would mean that I could immediately port my current email to the new bundle - exactly the same email and immediately!

Now I find myself without my business email for 24-48 hours and still out of pocket...

I received a 'recurring charge' on my American Express Credit Card. I disputed the charge & American Express did an investigation. They informed me that it was a 'recurring charge' from GoDaddy in the amount of $131.05 CAD. I have no idea what this 'recurring charge' is. I would like to see an invoice for this charge & I want this 'recurring charge' cancelled, my credit card information deleted & confirmation that this has been done & that there will not be any further charges. The authorization code is 125794.

Juanita Arthur & Robert Whyte

I signed in on 07.23.2021 on Go Daddy for a website set up and an email account. I ended up being billed twice and with a second email account that I didn't want. I was billed twice. I attempted on 07/24/2021 (the following day) to contact Customer service and nobody pick up the phone. Firsts I was informed through the website that I will be contacted in 31 minutes. That didn't happen. I called one of the numbers listed for Customer service and I am still on hold after one hour of holding the line open. I want a full refund and a cancellation of ALL services derived from this "Go Daddy" company, or whatever it is.