GoGroopie
reviews and complaints

I have tried to buy an Exercise bike over the last 2 months; I fully complete the purchase details (full name and card information). Whichever card I use, it rejects payment. I have completed one of these ' complaints ' previously, but I have received no response. If my business is not requited, can they not tell me? Why do they keep sending me e-mails with items to buy it they are not going to allow me to buy items.
I would like a reply

Hello. I have tried to return this item but your site won't let me add the code your site is faulty!? How can your site refuse to accept my information to get my money back?

I am complaining as the item is also faulty and won't work, also it is very much larger than the item you displayed on the site?!
This is false advertising and fraud as the item is not even compatible with any handset on the market today?!?

Can someone please contact me on the details provided to sort this out thank you.

This laptop was as required charged for 3/4 hours and was booted to full specification. But after 3/4 days it would not re-charge so I have a redundent laptop. The customer reference No is -98116/ITEM ID [protected]/1228 thi was copied from the address label. I tried to buy a similar charger but was unsuccesfull . I look forward to a prompt and amicable solution frederick andrews

On 20 November 2020 I ordered a jacket at £11.99 plus postage and delivery of £4.99 from the above company. This order was confirmed but soon after Go Groopie started to send me emails asking me to pay £4.99 I contacted their Support team and said I had already ordered and paid and had had confirmation. The contact Lauren Jones kindly cancelled the request for the £4.99 When I received my Credit Card statement Go Groopie have debited me two charges of £11.99 and one for £4.99 Ever since I have been contacting them to ask for a refund of the second £11.99 but to no avail. I only ever received one Jacket.
They now seem to be ignoring my emails regarding my refund.

I emailed the company on the 27th Dec, 2020 to explain the two tablets I had purchased were both faulty I received a reply on the 7th Jan, 21 to say they had contacted the merchant When the merchant did reply 11th Jan, 21 I was told as it was after 15 days of signing for them, they could not help me I Emailed back and said the items were faulty and said that as they were faulty I was entitled under Scottish Law for them either to replace them or refund me the cost

I purchased these garments on 6th December however to date have not received this product, I am really annoyed as have tried to contact Groupie by phone, also I have sent them three emails which they have not even had the decency to reply I, I no longer require this product as I needed to purchase elsewhere, , what really annoyed me is the fact that they cannot be bothered to answer my emails, the telephone umber on the website says no longer in service, I hope you can chase this up for me as I feel this is such a terrible service. thank you
Anne Poynter.

I ordered 2 vouchers by mistake ive already processed a refund through your website on 6 occasions now and nothing has been done no email confirmation no nothing
very unprofessional and every time i ring a number its dead asks you to go through website

waist of time

I purchased your ipad with the reference number on the 12/12/20 for £119.99 plus£12.99 for delivery it did not get to me on time so I need my money back it is of no value for the money paid I cannot upgrade it too old
Email add [protected]@yahoo.co.uk
Tel +[protected]

I have sent numerous requests for a refund for these items to be told that the vouchers had expired. Being as I have never had a voucher for any product (of which there are quite a few) I paid for these items on 28/8/2020 and 3/9/2020 and then paid 2 lots of £4.99 for p&p on 30/9/2020. In 1 email I was told on this occasion I would receive a full refund of £34.99 of which I have never received and in other emails I would be given credit for the other £24.99. Since later being scammed by some others I have had to change my card details, also I have tried to order a product but it shows no credit available. Yours sincerely john berry.

I had accidentally made this order and when filling their cancellation form it does not let me complete the cancellation. They have taken the money and their cancellation process is very unclear.

Voucher code processed [protected]

Please get back to me regarding the cancellation and refund
I have made a complaint to the homevibe company as well as their cancellation is very misleading
I have attached print screen of the section in a complaint form that does not let me fill out one section and will not let me submit the cancellation form
Many thanks

Mr Venayakamoorthy

I pad dead nothing rang apple service dept and the serial no does not exist we have charged it up for lots of hrs and pressed buttons Just black

I require the teddy jacket I ordered and paid for please respond, you have my email and name. Odd situation when one orders and pays for item and postage and receives no information from the company as to delivery date or delays encountered. Perhaps you would be knd enough to explain

I ordered a KS Matress and was waiting for delivery when I was notified by Pay pal that Go Groupie had refunded my money. It was £99.00 for the Mattress and £19.99 postage, I had already checked postage and it said they delivered to Northern Ireland. I am very disapointed by this news as I was waiting for delivery, could you tell me the reason for the refund please?...

Hi - I thought I had purchased an item from gogroopie but instead they gave me a voucher for the amount ie £14.99 which they said I could dedeem against another other order I made. But everytime I try to redeem the voucher against an item I could buy - the website just wont allow it. So gogroopie have my money and I cannot redeem it. I have complained to them several times but not getting anywhere.

I purchased x2 fuscia trees on a deal from gogroupie about 4 weeks ago now. They took my money instantly but have not replied to my many emails asking about the item.

Their online contact form is utterly useless. I have now filled it in 4 times ans still heard nothing back.

It hasnt registered my voucher her on the pulldown choice on their form so that is another problem.

There is not a single phone number provided where u can speak to a person.

Its an absolute scam and daylight robbery. I cant believe they have not been shut down yet by trading standards.

Fiona lartey
Tel [protected].

Hi. I ordered face masks from your site on the 3rd April.. however, upto and including todays date, I have recieved nothing. The payment from my card was taken on the 6th April.
Due to the present situatioin with covid 19, I have had to order from another site, which I did and recieved them within 3 days. I would be very gratefull if you would return the payment taken on the 6th April back to my card asap.

Thank you.

J.P.Murray.

I have purchased almost 20 of the same product 'micro sd cards' that was selling for a good price. On the listing gogroopie had for this item, it said item will be delivered within 14 days.
No shock the item did not come within 14 days, so i sent several messages to gogroopie. To update me, but all i got back from them was that they've contacted the seller and i should wait 7 days. Even after the 7 days gogroopie did not update me, instead just completely ignored me. Now i cannot even contact them for sd cards as they keep blocking my enquiries, i have everything on record for proof anyway.
Requested for a refund which is in my right to as it already way passed 'delivery by date' plus another week or 2 more had passed. But gogroopie started to completely ignore my constant emails asking for a refund, at odd occasions they would reply to say that the seller has dispatched the item and they cannot do anything.
I ordered through their site, and they tell me they can't do anything because the seller is telling them that the items have been dispatched. What about me as the buyer, do i have no rights?
I've paid for all the item's, it's passed the 'delivery by date' and more, but i am being refused a refund. I will not stop until this is resolved to my full satisfaction, that i swear by!

Very rude, ignorant and disgusting service! Please avoid!
I am not the only one who has had the same problem.

I ordered one bed on the above code 22nd February 2020.
Annoyingly I ordered the wrong size and it would not fit up our stairs. We emailed and requested the smaller size from Durest and let Gogroopie know. About 3 weeks later after almost daily emails I get a Call to say delivery was to be the next day which was a Saturday!
The driver opened the van door and found the divan base but no headboard or mattress. I was getting really cheesed off by this now and emailed both Durest and Gogroopie to cancel and ask for refund. I received the refund on the 19 March great I thought = but when I got our credit card bill they had 2 payments of 189.00 out on the 22nd February - when I queried it support said I had not cancelled my order - I only ordered one bed so requested a refund for the 2nd payment. I would just like a refund of £189.00 for the 2nd bed they said I ordered which I did not.

Hi, I recently booked a break in Malta.Also, a bracelet and a Bluetooth speaker.
I was told over the phone that I would receive my ticket etc..the following day, this was around late Dec.So far I've had my break detail sent to my phone(I did ask for print form).This is no help to me.
Also, nothing r.e.the bracelet, speaker, any idea?
Hope you can help.
Regards
Colin. (mob.[protected]).

On 15 November I ordered a fluffy silver cardigan through Go Groopie. Supposedly worth £29.99 reduced to £9.99 plus postage. The item I received on 27 November is completely different. It's a cheap rag sewn together, it's not silver, it's not fluffy, is very thin, its very small it would just about fit a 10 year old child let alone an adult. This is not worth £10 let alone £30. I contacted Go Groopie with my complaint. I asked for a full refund as I was very disappointed with the item I received as it didn't resemble the cardigan they advertised. I feel this was false advertising by Go Groopie. I've not received any contact from Go Groopie not even an email acknowledgement of my complaint. They have removed this item from my order history. I still have the email confirming my order and a screen shot of the cardigan they advertised. It has been over a week since I complained and no contact from them or a refund. This is disgraceful behaviour from a company.