Buick
reviews and complaints

I requested a key fob from the Buick Service Department in Memphis on June 23rd. I paid in advance. I initially called at the end of July. I was told the transmittal was in but not the key fob. I next called in August, the parts technician said he would call me back. He never did. I called over a week ago in September, the technician said he would call me in 3 days. For over 2 months I continue to ask about when I would get my key fob. I finally said "ENOUGH" give me my money back. Today, September 14th. They all of a sudden have a key available. I DON'T WANT IT. I WANT MY MONEY BACK!

On April 29th, I was going to work at Joint Base Lewis-McChord. On the way there, my Buick was driving fine, until I had some hesitation from the car. I was still able to drive the car, but one exit from my job; the car engine shoot up, and shake the car. The next thing I saw was a bellow big smoke in my rearview mirror, and I made a dash to the right side of the road, and stop the car immediately to the side. I stop the engine, and open the hood. There was a big grayish smoke came out, but thank the Lord it didn't catch on fire. The engine oil was pouring down on the bottom of the car, and I have to control the spill. I had to call AAA to get a tow truck, and luckily they were able to tow it to a repair facility. The guy told me the engine is frozen and there's a hole in the engine. I love this car, it's roomy, but so much issue. The audio, the steering wheel lock up when trying to turn left or right. That was a big problem, and now I don't have a car to drive to work. I need help to get this fix please. I'm not alone in this issue, There is so many Buick with this year experience the same issue.

I bought this 2015 Buick Lacrosse AWD car from my father, has 40k miles. above 60mph there is a very annoying wind buffeting noise coming I believe from the antenna cover on the roof. this happens whenever I pass a large vehicle or they pass me. is this correctable? would expect a high end GM car to be quiet inside all the time, not just under 60mph.

Purchased car 5/27/2022. RE: missing heated steering wheel: (it was listed as could be installed)

2022 Buick Enclave Premium Vin#... WONJ166316

NEW vehicles are arriving with that option installed, WHY ARE PRIOR OWNERS BYPASSED?

This is POOR support for ANY customer, certainly for a constant returning customer. It will certainly affect our choice of vehicles in the future. UNFORTUNATELY it has now risen to a serious complaint level.

I need to speak with someone about my buick encore, dealerships and the AGWS warranty that came with my buick. It has been in a dealership since July 19, 2022, one dealership I paid over $800.00 to fix it, it was not fixed. I was informed I had to take it to another dealership, per AGWS. I have paid over $600.00 to the second dealership. I am informed the warranty is not going to cover to have it fixed. I drove it to the dealership, after the repair it had to be towed back to them. Now I am getting my car towed back to me in worse shape than it was sent to them and said I have to pay over $11,600.00 for it to be fixed. I have caught bother dealerships and the AGWS in lies, there is more to this but I want to speak with someone as soon as possible. Please contact me.

9/12/2022 my car was serviced for a squealing noise. The BUICK dealership had to replace the serpetine belt as well as the idler pulley and crank shaft seal. It is noted on my BUICK receipt the serp belt was routed incorrectly and on the wrong side of the idler pulley.

We are the sole owner of this vehicle (BUICK CASCADA 2016 with 54,000 miles) and have always had it serviced by a BUICK dealership. The flaw had to occur during manufacturing. I am asking BUICK to reimburse me $551 since this was their error.

I wrote a letter to them on 9/13/2022 and submitted the Buick receipt and my credit card receipt 3 x. I was informed by call from BUICK they could not do anything and that I had to see the dealership. The dealership told me today my case was closed because I did not send them the documents required (though I did 3x) and that I was offered $140- which I was not. I called [protected] to have it reopened and I have not been successful in reaching a supervisor. The labor was $434.86 our of the $551, this was their error and I think they should reimburse me.

Since 1965 my family purchased 6 rivieras' 3 Le Sabre's, and 1 Wildcat the culmination of my purchase was a 3.8 liter Le Sabre where the rear wheel fell off while I was driving on the highway. After several months of customer complaint, I took Buick to small claims court for the collision damage to my Le Sabre. They won because I could not prove the defective part was on my car. I am happy they won because the junk they call an automobile is way too expensive. As a company they do not care about their customers.

I would like to considering owning a Buick Encore.

I now drive a Toyota Scion (35 ,000 miles) and in good condition.

I would like to research buying a Buick but there is no where near that I can go to. .

Since January I have counted 12 Buick's on the road or in parking lots.

WHY? If I happen to talk to a Buick owner, they say they love their Buick.

" I LOVE MY BUICK!" What a great promotional slogan. I would like to be able say that too. (Hope I will not need to look into a Ford Escape.)

Please advise.

Virginia Wentzel (senior citizen)

8301 Mission Gorge Rd site315

Santee CA 92071

[protected]@msn.com

Purchased 2021 Encore GX 9/4/2021 from Curry Buick in Bloomington, IN. Car was sold as new w/700 miles. Had a couple issues with bait/switch tactic of salesperson. This came to light after we made the hour drive following phone conversation. Among things, we were told first oil change was free as long as done during first year. Fast Forward to June 2022. Took car to Hubler Chevy in Indianapolis for first oil change (4900 miles). Was told purchase date showed 6/5/2021, and therefore past the 1 year date. After talking to Buick Customer Service, Curry used the date they took delivery of the vehicle, not the date we purchased. Somebody named JT at Curry confirmed this. That is a most shady business practice from both Curry and GM

As the purchaser who shelled out the hard earned money, auto stop/start should be MY decision to implement. There should be a way to disable it! My daughter has a Jeep that she says that she can do this on, albeit it must be done every time she uses the vehicle. What a stupid damned idea! Just to be politically correct. It doesn't save fuel when it gives a shot of fuel on restarting and the tachometer surges. I am referring to a 2019 Buick Enclave that I bought used. I didn't experience any engine stoppages during the test drive and it was not reviewed by the salesman. This will be the LAST vehicle I purchase with this irritating system. Now I have to live with the (expetive deleated)for 2 years or so until I can trade the (expletive deleated) thing off. Thank you for the joy I will experience during that time-NOT! PLEASE come up with a retrofit so that the system is THE CONSUMERS CHOICE!

My gm 2017 chevrolet silverado lt has 26, 000 miles on it and is still under warranty. The transmission has a shutter in the morning that gm has put a bulletin out not to repair vehicles with this problem because the vehicle is operating the way it was designed to operate. These vehicles were produced with a transmission fluid that was not intended for these transmission. These trucks were also identified in other states such as florida where a class action lawsuit has been filed. I have taken it to two different dealers (bayway chevrolet in pearland, texas and ron carter chevrolet in alvin texas) the vehicle was left over night at ron carter chevrolet for diagnosis. The mechanic did experience the shutter but the dealer refused to do anything because of the bulletin gm put out, not to repair these transmissions and that they are functioning the way they were intended. I've never purchased a vehicle that was designed to shutter. This is the reason i'm asking for your help. In my opinion this is to allow the vehicles warranty to run out so that gm is no longer obligated to do anything and leaving the repair cost to the consumer. Thank you for your time.

I have a complaint about the adaptive cruise control.
Normally it is quite lovely; however when the cruise cuts out because we don't come in contact with another vehicle in a given time drives me crazy.
There are occasions when we don't see a lot of traffic in our area and my cruise cuts out. I cannot get it to resume for some time.
Can we get this particular aspect of te adaptive cruise programmed out?
Charlie Froebe. Carman, Manitoba Canada

I would like to start saying my family has been loyal gm customers and also employees for more years then I can count from my grandfather at Buick my uncle at Buick my dad 44 yrs at v-8 engine myself 30yrs at engine my brother at flint truck and bus so we always have had at least one new gm vehicle in the garage with that being said my mom and dad bought a 2010 Buick Enclave on my suggestion from mike young in frankenmuth Michigan 3800 dollar car paid cash money for it my dad passed just after so my older mother had the car which she couldn't even drive so it was just me driving I am 62 years old so no hard driving car was garage kept and maintained at mike young where we bought the car all updates and issues were done at that gm dealer so here's the issue going down the highway with the cruise on at 70 mph the timing belt broke and in consequence took the motor with it I feel that at 56000 Miles les this is a poor deal leaving no us with no choice but motor replacement this car looks like new other then the motor is gone in essence it's now a 38000 dollar parts car just really feel after researching the belt problem with these motors many premature belt problems with the 3.6 Buick motor the public should have been treated better so I believe me and my family may have purchased our last vehicle from a company that doesn't stand for quality or customer care sincerely glen bradow [protected]

vin# 1G4HC5EM6BU124509 (Buick Lucerne 2011 purchased about 8/25/11)

>Transmission failed with only +/- 42, 800 miles...required towing to dealer

>Only about 9, 000 miles of city "stop and go" driving, the rest was interstate

>We purchased this car because of (our perceived) reliability, features and road worthiness (this is our 3rd Buick)

>My wife and I think a transmission failure at this few miles is unreasonable and should last at least 150, 000 miles!

>We feel that Buick (GM) should stand behind this product!

>Our car is currently being repaired at the Bob McCosh Dealership in Columbia, MO

Thank You for your prompt attention to this matter

John Godfrey
404 Woodridge Drive
Columbia, MO 65201
cell phone: [protected]
e-mail: [protected]@juno.com