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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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7:59 am EST
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Cell C sales department pathetic service

I talked to a consultant today and she helped me do an application. After she had taken all my details and was about to read terms and conditions she dropped the call on me and never called back. After an hour I talked to Vusi who was also rude hence I asked for a ref no. [protected] and hus email is [protected]@cellc.co.za As a potential cellc customer I was disgusted by the service and do not wish to be a cell c customer.

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3:04 am EST
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Cell C contract

Good Day

I have been with Cell C since 2009 never had I experienced any problems nor received anything from Cell C as a thank you for being a client for so long yet I have heard people infer me how they received gifts from Cell C as they had been a client for so long, I am also frustrated as my contract was renewed early and when speaking with the consultant at Vangate Mall who now apparently does not work there she informed me that I will pay R249 and if I wanted insurance I would pay an extra R69 or R79 cant remember the amount however she also informed me that I would get a 10gigs of data for 6 months I was not told its a 10gig valid for 6 months at all and I was informed by her that I would just pay for the phone and insurance, however when first payment went off I was debited over R400, when queering this with Cell C Vangate Mall all they said is that I had signed my contract and that I was wrong, yet I felt why do I need o read the contract when the consultant is giving everything in detail to me so I had just signed what pissed me off is that Cell c is doing nothing about the matter that I was lied to before signing contract and cause I believed agent and did not read I suffer now, I used to get a 1gig data plus minutes and sums why the hell would I moved from that to receive a 100 mg of data I only jumped for the contract as I was thinking I was benefiting getting 10gigs of data for 6 months, highly upset as Cell C has not resolved this and when being in contact with them they just read mugs and reply days later and make as if it is my fault

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2:29 am EST
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Cell C incompetent consultants / pathetic service /daylight robbery

Misrepresentation: I upgraded my contract during November 2017. the amount(s) that was deducted was not what was disclosed during this transaction. About a week after the issue was raised at Cape Gate branch (where deal was closed), I was referred to Tygervalley branch who *further escalated the case to some "clever" person who never came back to me* (See copy of email further down). However cell c continue to deduct the payment that was never disclosed.
Instead cell c call me to upgrade a third contract which I refuse and explain to consultant over the phone that my existing complain first need to be resolved. Lucky me I'm still in the dark as they all are incompetent/ignorant to sort out a simple query. Why should they bother if they receive their money. Self centered and not client driven.

*here's a copy of email after I was referred to the Tygevalley branch*

Nthabiseng Mlaza
Sales Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

This email and its contents are subject to our email legal notice which can be viewed at http://www.cellc.co.za/dl/cms/downloads/Email_legal_notice.pdf

_
From: Nthabiseng Mlaza
Sent: 20 December 2017 12:21 PM
To: Tyren Greeff
Cc: Carren Buys
Subject: Billing [protected]

Good Day Tyren

Please assist, as per you conversation with carren. a customer did an upgrade on 24/11/2017 t cape gate and they did a migration as the customer was on hybrid to a postpaid but they never explained the migration and the pro rata. According to the customer he wish they should have explain/advice him not to upgrade as it will involved many things.

If you need to contact the customer please using the following number

[protected].

Kind Regards
=

It doesn't stop here - another issue, I must call in to cancel my data contract and this has to be done on the 1rst of the month. Missing the date, I'm screwed and they just continue deducting and in this case, a higher payment, as after 24 months the payable amount defaults to the higher as my data contract was a promotion. Why can't the contract just terminated after 24 months? Doesn't cell c have systems in place to terminate

According to the above, my guess is that nothing will come from my complaint as Cell C has proven themselves over time that the client is not important but their money is what we are after

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1:37 pm EST
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Cell C customer service

I have had my cell c number for the oast 14 year. Now all of a sudden my number doesn't exist! WTF! I can't make or receive calls. I can't receive messages. I am locked put of my internet banking. I need to activate a new credit card which I can't to with out my phone. No one at cell has a brain capable of helping me. This is such [censored]ing [censored]!

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6:06 am EST

Cell C I'm complaining about bad service and failing to answer my email

Glocell called me to upgrade and i did ... They said i can get a samsung j5 and they went through everything but it has been 3 weeks ! And no phone has been recieved nor any calls from glocell . i called them they said there is no stock but wil let me know ? That was 1 week earlier? I cant believe theire service are so BAD! . if i dont hear anything from them in a weeks time ill call them to cancel the whole contract and go to vodacom! At least they care about theire customers !

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Pam89
, ZA
Feb 15, 2018 7:27 am EST

I got asked if i would like to upgrade in Mid December. They said they would process the upgrade by 31 December, Delivery 2-4 Weeks. We are sitting here Mid Feb. 2 Months from when they offered the Upgrade. No Phone. No Communication. Such Bad Customer Service. And the worst... they dont care if you leave them either, so rude over the phone if you question why they are taking so long.

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8:41 am EST
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Cell C incorrect product and service

I have been a loyal customer of Cell C for many years, my cell phone contracts was due for upgrade from October 2017, I had a few consultants call me with upgrade offers which I declined as it was not what I wanted. I then received a call(27 Oct 2017) from Thembi at Cell C, again I explained what my needs were and she proceed to offer me Samsung J1 Mini Prime on Pinacle 50 at R 99pm X 24 with a social bundle 3 which I asked and she assured me will be for the duration of the contract at R 79.00 additional per month. Note that I have two cell phone contracts and the above was chosen on both numbers [protected] and [protected]. These contracts were to activate 4th January 2018, for the first month, they activated the social bundle and I immediately picked up the social bundle was not exactly what was promised to me, so I called Cell C on the 5th of January 2018 and logged a query reference number [protected]. After about a week, they tried to call me from a 140 number and when I answered could not hear anyone, they dropped the call and did not call back. I call a week later and the matter was escalated. On the 25th January 2018, again they tried to call me (20 days after my complaint) and I was not able to answer as I was in a meeting. I called them on the 29/30 of January 2018, they escalated the matter. I called on the 4th of February and they escalated the matter. I called on the 6th of February and again they escalated the matter, the managers refuse to come onto the line to speak to me and they never call me back!...What is worse, on the 1st of February 2018, they did not load the Social Data Bundle at all... the customer service agent says it ended at the end of January 2018. That is not what was promised to me and not what I agreed to. The call between myself and Thembi on the 27/10/2017 will clearly indicate this matter, but now Cell C customer consultants say they cannot give me the call. I have a right to that call.
Mrs Arthie Naicker - [protected]

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2:37 am EST

Cell C Accounts department

Account number - [protected]
Agfa Healthcare South Africa Pty Ltd

I have for many many month now tried to get your accounts department to come and see us to get the account sorted out

We have cancelled the contact for the simple reason that from Glocell there is no service at all, keeps billing on cancelled numbers for the last two years

This in not reflecting good on my company profile, because of a supplier that
can't operate probably
Also your customer services is the worst I have ever dealt with

Now please someone arrange to come out to us to get this account sorted out?

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12:41 am EST
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Cell C Cancellation of contract

I have been trying to contact Glocell to cancel my contract for over 2 weeks now. They let you hold on forever and then you end up at an extension which says their is no voicebox activated. At other times when you do get hold of someone in a different department they just end up directing your call.

How can I cancel my contract if I can never get hold of anybody!

Can someone please assist me. My contact number [protected]

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8:36 am EST
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Cell C Cancellation

So apparently you have to give 30 days notice when your contract is about to expire for cancellation so that the contract isn't just automagically renewed! How the hell are we meant to do that if your "Helpdesk" never EVER answers the phone. It either drops after waiting for 10min or you get to a voice msg system (Which they never call you back anyway) or to a msg that says the mail box is full. So I started irritating the "New Sales" department because they actually answer the phones in less than 2 min. Funny how Glocell works, they so keen to get new business but not to support it. You cant even get through to the billing department. Not to mention if you phone ********** (HQ), the receptionist is disgustingly rude and just puts you through to ********** anyway! I have been emailing Glocell since Dec about my cancellation with not a single response. If my contract doesn't get cancelled at the end of Feb I will get a lawyer involved. I don't care how much it costs me! How is this company even allowed to do business with public... HOW! Disgusting

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Bill Meyer
, US
Apr 18, 2018 7:07 am EDT

Told them to cancel contract and not renew. They just ignore and keep on billing.
Then send threatening messages demanding payment from a number that - you guessed it - does not answer - and from email addresses that just bounce emails back.
Trying to call their "Support / Customer Care" number is an absolute joke.
New Business Model seems to be in effect. Whenever you take out a contract, they just ignore cancellation requests and keep on hiding.

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6:56 pm EST
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Cell C additional amount on monthly instalments

On the 26/01/2018 at 14H47 I received a call from a guy calling himself Donavan, he said he was calling on behalf of Cellc to offer me a discount on my monthly instalments.When I tried to get a clarity on how this so-called discount works, the guy hang up on me, now I have just realised that R210 has been debited on my account instead of R141 as agreed on my contract with Cellc.Now I want to understand how did we go from R141 to R210? Because I did not even accept Donavan's offer and I have everything in recording of that call.

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7:12 am EST
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Cell C sim swap

I wanted to do SIM swap and cell c refused to do that although I am still paying for the contract. I called the customer service number and they referred me to the branch because I took time to do sim SWAP. I went to the branch (east gate on 29 Jan 2018) and they refused to do it because did not have unricard sim card and even cell c could not provide their own sim card to help me.

I have called the service provider and they told me to go back to the branch although I called them while I was at the branch and they failed to help me.

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6:35 am EST
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Cell C cancellation of additional contract due to obf.

On the 25th January 2018, I bought a phone from cell c store in Queenstown Nonesi mall on contract as an addition to my existing contract, type of a phone is Samsung J7 Prime. When I got home I used the phone to get to 2% and switch off the phone to charge for four hours as per instructions of the sales person from cell c. What I realized when the phone was charging it was not charging as per green dots going up there was one dot of which I am not familiar with. This morning of the 26th January 2018 went in the shop to query what I have noted, when the sales person took out the phone battery of the phone has gone down from 100% to 64% with out being used and the battery at the back of the phone was hot. I queried this the sales person and the assistant manager (Jerry) did not have satisfactory answers. I asked for new phone as I had bought this phone previous day they refused as they stated they have procedures to follow, due to not being satisfied I asked to cancel the contract, the assistant manager stated when I asked him by what time will this clear he stated between 11am and 12pm of the 26th January 2018, when I called customer care and cancelation department around past 12pm that had not happened, I called the store to speak to the assistant manager when I spoke to him stating the phone does not appear to be cancelled he said in a shouting manner"you area lying you did not call customer service, he has cancelled the phone as I requested and he will drop the phone and will not speak with me again on the phone" and he dropped the phone. I drove to the store I asked for him, I told him he must not be rude on the phone when he speaks to customers and he must not say I am lying when I say I have called customer service, he started to be rude again stating I will not be assisted in the shop I must leave the shop started to act as if he wants to beat me I said to him I will not be leaving the shop as I am a customer of cell c, fortunate enough one sales lady (Thandolwethu) tried to intervene to assist me with what is happening as I was given a misleading information, she was very assisting to make sure I understand what happened, she was calm and apologized for the situation at hand.in all what I need is the contract to be cancelled and not to deal with Queenstown store again.in future Cell c must train their managers to be able to deal with customers in a proper manner. The managers name is Jerry.

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12:33 am EST
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Cell C huawei p10 lite/ complain on cell c service

Brought my cell phone for repair to Cellc @Lakeside in Benoni on the 18th January 2018 and never receive any form of contact or sort. im not happy Cellc service and please do something about that please. My Ticket ID:763307.
At the store I was given a [protected] number to use when wanna do follow up but I cannot trough this number. It's 8 Days now and nothing is happening. Can somebody with clear conscious help me to sort out my Querie please.
I will be happy if I can be contacted today regarding my unit, Thank you.

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8:49 am EST
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Cell C billing - contract nr [protected]

My account was debited with R1, 404-99 today and it will bounce as there is not enough money in my account. When I took this contract I stated that the debit order must be done on the 25th, this is the day I get paid and this is also the day when the debit order for my other Cell C contract is deducted. I also added a limit of R900 so where does the extra R500 come from? I am getting a bad record on my bank and have to pay extra charges now as your sales department is not able to take down details correctly. There is no way for me to check the agreement details as this was taken over the phone, I also still await the account as the postal service is slow. I want the R1404-99 reversed and be charged correctly, I added a limit to this account, if Cell C did not note it that way it is your fault and you should pay the cost, not me. I already spent a lot of time on me not being able to use this contract in the first place. I will never again take out a Cell C contract and will advise everyone I know to rather use the other service providers.

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Update by Erika Xides
Jan 22, 2018 2:47 pm EST

Cell C had amended the details and everything should be effective from February.

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Lebogang Mogane
, US
Feb 28, 2018 9:11 pm EST

Dear Cell C

I am writing this letter to complain about the worse service I’ve received from cell c after being a loyal customer for 24 months.
I received a call between November and December 2017 from Cell c, notifying me that my phone is due for an upgrade and I literally told them that I don’t want to continue with the contract and they didn’t cancel it.
I then called the cancellation department in January and told them that I want to cancel my contract and they told me there is an option to take R29 package for 500 megabits, 30 minutes & 50 sms’s and I told them to upgrade to that one of which they never did because I had insurance.
To my surprised, I received benefits this month (February) despite after I told them I don’t want my current contract. I’ve called Cell C several times with no help from anyone, they keep on saying I never cancel despite I called in January to cancel. Some consultants were very rude to me.
Please resolve this issue before I take legal action against cell c. My cell number is [protected]

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1:23 pm EST
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Cell C cell c sms send to unknown people

Sir, lady,  

I herewith wish to bring it under your attention that my cellphone network supplier is misusing my cellphone number for some or other reason. I am not certain if it is method of the service providers to get people to deliberately phone you as you have by some or other way sent someone a please call me. I have experienced this type of rip off by vodacom as well as cell c. I find it very annoying that people unknown to me should phone me and tell me that I had called them by please call me. This is very annoying as some people get cross with me for without me having even sent a please call me.I have come to the conclusion that these service providers are doing this on purpose to make people use their airtime by sending out please call me messages. I think it is time that these cellphone providers are investigated for deliberately forcing people to use their airtime. I myself have received many a please call me but I have just ignored them. I smell a rat somewhere as I think that the providers can easily program a computer to send out please call me messages and the providers are smiling all the way to the bank with this action.

Thank you,

J.A.A.Ackermann.

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11:12 am EST
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Cell C handset problem

Good afternoon, on the 29th December 2017, I went to Protea Glen Mall, to report my phone is not charging and the speaker is very low. I was given forms to go and complete and return on 2nd January 2018 as insurance offices are closed and will open on the 2nd, and I must date forms 2nd and not 29th.
On the 3rd January 2018 I went to Maponya Mall and handed forms in with phone. On Monday the 15th Jan, I received an SMS notifying me that my phone is ready for collection at Maponya Mall. I went to collect it on the 16th Jan in the afternoon. Upon arrival at home, I tried to switch it on, and it would not. I tried to charge it, it still would not. Today the 17th I went back to the branch. Nasr was serving and passed me on to Mirriam, when she was in the middle of printing a insurance forms, that I was still in possession of, she passed me on to Jody. She sat with me for almost an hour trying to disable find my Iphone, I was then told that is the reason my phone was not repaired. After wasting that much time, I was told I have to take it to either The Glen or Cresta Istore branch as I cloud does not allow them to do it and that phone has old software, after that I must take it to any cell c branch. I am just wondering if I will ever get this phone fixed. This is my business phone, I am stuck without it as I am being send from pillar to post, and cannot be assisted with loan phone. I am going back to work tomorrow, I will never have a chance to visit that Cresta or The Glen until the weekend. Why does one have to run up and down for service at cell c. Your response is highly appreciated

Kind Regards
Valencia

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Update by Valen
Jan 17, 2018 12:10 pm EST

Good evening

Here with my ticket Id as requested 146161. Kindly contact me on [protected] or [protected]

Kind Regards
Valencia

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Cell C poor service, not willing to help and accused of breaking the phone.

Good day

Yesterday the 9th of January 2018 I visited the cellc shop at the Mall of the north in Polokwane. I upgraded my contract and took a Nokia 8. I got back to work and therefore couldn't export all my contacts, etc immediately. When I got home I immediately started the process of exporting which took about 2 hours. When it was finished I put the phone aside and decided to take a look this morning and change the wallpaper, etc. But when taking a look at the phone this morning I noticed a crack right across the screen, it isn't the actual screen, it is under the screen. I returned to the Cellc shop to show them that obviously it is a factory default. I was treated rudely and they refused to exchange the phone. The phone wasn't taken out of the box in the store and closely inspected by the sales person. Therefore the crack wasn't noticed. The crack is only visible when tilting the phone back and forth. I was treated with a no care attitude. They refused to replace the phone. They wanted me to leave the phone there for a period of about 7 days for assessment. But if they decide they are not at fault I would have to pay an amount to repair the phone. It is clear that it is out of the box factory default. I am highly disappointed with their service and it reflects badly on Nokia. I will never take a Nokia phone again. I always thought Nokia was the best. I have also lodged a complaint with Nokia.

Please assist.

Regards

Michelle Coetzee
[protected]

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Cell C simm swop

On january 6 2018 I changed 2 vodacom simm cards to a dual cell c because I got a new phone to run my business on one number and my personal business on the other number. Compliments to the staff at cradlestone. They are tops. However, they did explain to me that it will take time to change over. But on the 7th I still had no action. I could not contact customers, my family couldn't get hold of me at a crucial time as my dad was very sick. I just started a new business and couldn't lose any leads. As somebody that doesn't know how to set phones up etc I was told that everything that was on my vodacom simm card will appear on my new phone with it's new cell c simm cards. Not being able to make calls, I tried my computer to get help... Well, I was so surprised not one clear division where somebody from technical could attend to my issue immediately. I am still waiting after I left a message, but listen to the funny part. They only wanted a phone number. Seriously? You are going to phone me on a number that is not connected. Maybe... You should consider taking the staff from cradlestone to run your customer care service and customer care go back to basics and go and work at another branch - just not at cradlestone because that is where I shop and I don't want your crap service there. Come on head office. Competition is stiff. I can always change again. Help me please

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Cell C disgusting service from call centre and branch!!! misleading clients

I have lost my phone with my CELLC CONTRACT sim card, I went into the branch at west gate where they advised me it will cost R114 but if I go via the call centre I will pay less, I bought the sim card and then called the call centre, I was instructed to go back to the branch, I went to the branch in centurion as I need to verify my details, I went to the branch to verify and the very same details that was on the system that I gave to the call centre agent but they refused to help me, I was told to call again into the call centre. I called in now to be explained that they cannot do my sim swop unless my account is upto date, I have told them that they can double debit me or arrange a payment immediately but was informed that they can debit but I still need to wait 72 hours, and then call them back, they still refuse to do the sim swop until payment is made, I have my banking linked this nr and operate my business from this nr, so what they doing is illegal as I cannot even excess banking without this number.

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Cell C upgrade consultant

30/11/2017 My Daughter was contacted for an upgrade on her phone, she referred Nhlanhla Nkala to me for the contract is in my name. She wanted to upgrade to the iPhone8, my request was that I need the same contract that I currently have - which is a Top Up contract. He confirmedthat is the same as what we currently have. I asked him if it is also a "capped" contract which means to me when data/airtime is finished we can buy and upload it and that it will be a fixed monthly premium. He confirmed yes it is, in their terms it is called a top up line. He also said that I will only start paying end of February 2018 for the new contract therefore we will still receive the current benefits - which was clearly not true. 1st of all, all current benefits were cancelled including the 1GB data I received every month on the current (old) contract, when we tried to upload data - we couldn't. When I phoned Cell C I was told that the new contracts "benefits" are already loaded and the old contract's benefits were cancelled (this was cancelled the day after I spoke to Nhlanhla), secondly I can't upload data because there was a migration done to an open line and you can't load data on that type of contract - which was not disclosed to me. After a long struggle I got hold of Nhlanhla 8/12/2017, he admitted to me that he didn't disclose all information to me (benefits and disadvantages ) - and If I want the contract to be changed to a Top Up contract it will cost me +- R400 per month more - which I definitely wouldn't agreed to if it was offered and explained to me when doing the upgrade.

When I questioned Nhlanhla about the old benefits (which he confirmed will still apply until February) he said that he had to cancel the old contract's benefits in order to do the Migration - but when doing the upgrade he said it will still apply until February.

This is now a month later and yet he didn't do anything about this, I've logged a complaint with Cell C again 27/12/2017 ref nr [protected], but nobody has contacted me. I phoned this morning again, nobody phoned me back.

Resolution to this - I want the contract cancelled with immediate effect without any penalty to me (I requested this on the 8th of December already) or I want the same contract with the same benefits on this line at the same monthly cost of the new contract.

The agent in question was only thinking ant trying to close the sale before month end and did not disclose all necessary detail of the new contract.

The number in question is - [protected]

Emails are available to confirm all the above

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Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

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