The complaint has been investigated and
resolved to the customer's satisfactionResolved Globester — Horrible experience
resolved to the customer's satisfaction
This is easily one of the WORST companies I had to deal with; here's the story: I purchased a roundtrip ticket through these guys back last summer and I got my eticket fine, I got to the airport about an hour and a half before the flight (it was international so you need to be at the airport at least an hour ahead) and the guy at the ticket counter told me that they were fully booked and that I had to take the next flight. So I spent over 6 hours negotiating to get on the next flight, but there was this "issue" with my ticket being bought through a "consolidator" so I have to call the Globester customer service in order for me to reuse my ticket. Needless to say, I tried calling globester (it was a friday afternoon around 3 pm) and I couldnt get ahold of them, I left TONS of messages, no one answered my call. I stayed at the airport until 11 pm that night trying to get the airline to put me on the next flight, but it was in vain... I took a hotel that night (which cost me over 200 bucks)and later the following morning I got a phone call from globester, with MORE HORRIBLE news. By the way, everytime they called me, there was some baby background noise, it's like the guy is running his company while he's babysitting... anyhow, More bad news from their customer service as they said that I would need to pay $400 (plus any price difference) in order to get a new ticket (ticket price originally was $1200) so as stressed out as I was, I was ready to pay that amount just to catch a new flight... the issue is, there were NO flights for another week... so I had to go back home and wait for globester to find me a new flight. They found one, but they said it was gonna cost $2500, Just OUTRAGEOUS!! I told them there's no way I could pay that, so I did another search and found better prices through other companies, which I purchased, so I called Globester back and told them to either refund (some of the price) or rebook it for the next year, that way I won't lose it... they gave me the SAME answers: I cant get a refund (Ok I got that...) but they said I could rebook it, however their consolidator doesn't have ANY tickets for next year (Wow what a flight business company) so they, again, told me that it would still cost $400 bucks just to change the ticket to next year's, and here's the funny part, if the new ticket is more expensive, i will pay the difference as well, if it isn't then just the $400 bucks would do haha... What a company... So I'm like okay... I went on my trip on that new ticket i bought from the other company, and I was STILL in contact with globester (AKA background baby noise customer service) just to make sure they don't shaft me... still same excuse "consolidator has no tickets yet"... Okay, no worries, I come back from my vacation, I call them about 2 months later and sent them emails, the guy takes literally TWO MONTHS, to email me back, and guess what he said (of course nothing good) "Well the airline changed your status to a "no show") I was like "ARE YOU SERIOUS?" I have been emailing you for TWO MONTHS, and I have been checking on you like you were my girlfriend, just so you can give me news like this?!?!?! Needless to say, I told them that if I were to lose my money, EVERYBODY will know about it. Especially in these tough economic times where EVERY dollar counts. I read the previous story posted by another customer and I TOTALLY understand and feel his pain especially since his ticket was more expensive than mine. Anyhow, If you plan on making an airfare purchase, AVOID THIS COMPANY AT ALL COSTS, and whichever company you deal with, BE VERY CAREFUL. Thank you.