Globe Telecom
reviews and complaints

Hello Globe,
I just want to complain about the corpo sim there is some people in the Philippine who selling online corpo sim card that worth of 6, 000 peso then after 1 month 3, 000 for monthly bill.
Iam OFW i was searching online how to apply this corpo sim so i can have my internet at home. I found page of page facebook who selling corpo sim without any application and i just send them money and they deliver to my house and just plug and play.
1 month was good quality the internet connection first payment 6, 000. Then after 1 month i paid 3, 000 but now there is no signal at all.
My concern is the Globe company are allowed to othee people selling corpo sim in facebook page?
Pls send me email for any answer to my question [protected]@yahoo.com
Thank you and im hoping you having attention for this matter.
I send you also this guy who selling online

I use super50 promos but I can't use I can not enjoy your services...we also have globe band..we feel we cheated coz we can not consume properly the load what we have coz of very poor signal/network...can you please check ur services in our place...it's not because we are in province so you're just taking for granted..we pay the amount of ur services but we are not the proper service coming from your company... thank you

last july 14 i transfer money on my gcash since then i upgrade my acct to be fully verified but unfortunately until now globe doesnt do anything to fix that problem i just need to cash out my money i been messaging them everyday how many times a day but its still useless until now i cant get my money they just need to verify my gcash that all its a shame for globe simple problem they cant resolve as soon as possible

I'm complaining for this Harold Ybañez for your management to take certain immediate action towards his attitude as a CSR.

I fully understand that as a CSR, you have a stressful environment hearing complaints from other consumers. But with outmost knowledge on the industry, it's also a requirement to treat each of your clients with outmost respect. But this Mr. Harold Ybañez didn't even think of how to properly handle one of his calls.

I'm asking for a termination of our landline and broadband subscription and a clear explanation regarding the unexplainable outstanding balance that keeps on being charged to me even though the service that we've availed has been long terminated before dated March 24, 2019.

But instead of explaining it further and clearly to me, he continued on harassing me by shouting over the phone to pay the full bill without even further investigating regarding the billing matter. He just insisted that I should have called to properly terminate my account and pay the current bill so that it will be fully terminated. This lead me into thinking that Globe company has this kind of thinking that money is greater than how they value their customers which I believe was not the Vision and Mission of Globe.

The conversation between me and Mr. Ybañez leads me to a great stress knowing that I'm on my pregnancy state. But thankfully nothing bad happened to me and my unborn baby after the conversation.

For me, I think the best way to properly align his actions towards customer calls are a series of training and proper coaching before he can continue on receiving customer calls again. This is to make the customers and globe customer service experience more convenient in the future.

I demand appropriate and immediate action with this.

Thanks!

The bills payment I made was not posted and they won't even respond to any of my emails. Customer service is useless, let you wait for an hour before they answer your call then make a useless report. That was 3 months ago. Until now, there was no contact or update on what happened to the payment I made. Tried several other channels still no resolution.

1st complaint
Re: Mobile No. [protected]

In April 2019, I renewed my 2-year contract effective May 16, 2019 with your company at the Alimall Globe Store availing the Huawei P30 under plan 2499. I was not provided with a copy of the contract. When I received my June bill for the period 05/11/19 to 06/10/19 amounting to Php7, 939.13 . I tried to pay online for my previous due bill for several attempts but for unknown reason my payment was unsuccessful and says that the payment cannot be processed at that moment. I reported the incident to my credit provider on the same day June 17, 2019.

The next day, my line was cut. Since I still cannot make an online payment, I went directly to Globe Store in Robinsons Place Manila. To my surprise, I was informed that my contract was for Php2, 999. Although I admit that signed the contract, but I immediately registered my protest and requested for the correction or amendment of the same since that was inadvertently signed due to so many factors. My request was not heeded and I was instructed to go to Alimall branch for the correction. (Interaction ID: [protected])

When I went to Alimall branch, I was accommodated by one of the staffs and requested for the correction of my plan from Php2999 to Php2499 BUT with a payment of pre-termination fee of Php40, 000.00. I tried to request for the waiver of the pre-termination fee but was denied. I was not even given the chance to talk to the manager because according to her it will just be in vain since they could not change the system of the company. I tried to seek help from your other agent, a certain Kenneth. According to his text message, my request is "still for approval due to its cost implication for downgrade of plan." While doing this, again my line was cut on Tuesday, June 16, 2019 despite my effort again to pay on line on June 16, 2017.

As to this writing, I was left in the dark with my request. I just want to point out that I am not pre-terminating my contract nor downgrading but only requesting for the correction of the amount of the plan from Php2999 to Php2499, which was my true intent and the cause of entering the contract. So why will I be charged with an unconscionable amount of Php40, 000. Had I was furnished with a copy of the contract, I could have noticed earlier the error I committed and immediately request for the amendment of the contract before its commencement.

2nd Complaint
Re: Account No. [protected]
Landline No. [protected]

I am also Globe Landline/Broadband subscriber. My 1-year contract was terminated in December 2018 but i continued using the same without executing another contract. On the same day, June 7, 2019, I received the bill for the period 06 May to 05 June 2019 in the amount of Php5, 741.97. Globe Robinsons Place Manila staff told me of the overposting by Globe of my January and April 2019 payments. I was so disappointed and was burdened by the amount since it will become due simultaneously with my mobile plan amounting to Php7, 939.13. I tried to ask for assistance with said broadband account, at least i could pay it in installment, my line was disconnected. Until last Saturday when I talked to one of your agents, "Mabel", in our area, AMAIA Skies, Cubao, I am contemplating of restoring or terminating my landline contract. On July 16, 2019, I tried to make an online payment again, but still unsuccessful. In fact, an email was sent to me stating that my credit card was not billed for the transaction. The next day, I paid my bill in Alimall branch and ask for the amount that I need to pay for the termination of my account, but the cashier cannot give me the amount. Instead, she instructed me to call 211. But in the meantime, I paid my due. My landline was not reconnected until 11pm, which the cashier told me to wait for at least 2 hours. I called 211 at 11pm but still my line was not reconnected until i went to office. To my dismay, I learned from Val, whom I talked to, that I am charged Php99 for every call I made because I am no longer within the contract period. What's the difference? Isn't it to your advantage that we continue our subscription even beyond our contract period? These provisions were not explained to us when we signed our contract. That's the danger of not furnishing your clients of the contract on the day it was signed.

Much to my regret, I am terminating my plan. On the other plan, and hoping for your prompt action to my request. Otherwise, I might consider pre-terminating my plan with all the experience I suffered with your company.

TERESITA U. DATOON
Globe Subscriber

My globe wifi installed last may 18 and I cah out pull payment amounting 2799 but after a week or at the end of may my data lost it so dissaappointed for this product.. Then I chat the info at globe telecom for what happen to my connection being lost they said I have 3hundred plus balance for the said account and the status is temporary disconnected..
I lost my enrolled mobile phone so its hard for me to contact us... Pls... I want to terminate account... I need apowerful and speed internet...

Around two weeks earlier our Globe landline phone (032) 412 8838 lost its dial tone along with wifi internet connection. As always we have to report and call 211 Globe's so-called customer services that in my annoyance and frustration should be renamed to customer disservices. Globe's outsourced call center helpdesks are manned with pretenders who make false pretenses to be of help - always full of their routine regrets and assurances as if it could soothe customer and solve problems.

This is from the initial agents who answer the call up to so-called supervisors. Imagine a supervisor who pretends that she is not hearing you when you've been connected and have been talking for some minutes - and all of a sudden ends and disconnects your call. Calling 211 is a stressful exercise in futility.

Globe always underscore the words "fair use" and I think it's a one-way deal for their own benefit and leaves customers holding an empty bag at the other end. They drag their feet fixing customer problems starting from 211 and down to their outsourced field personnel who're supposed to fix problems. And yet without remorse and on the fly disconnects services when customers cannot settle bills on time - taking advantage of their customers' lack of helpdesk.

Our plan calls for 15 mbps and when our connection has been restored the speed stays put at 8 mbps - way, way below of their so-called 80% efficiency clause in the contracts small print. We used to have no lower than 12 mbps before we lost our connection.

I do not know how Globe can get away with this in selling an item that they cannot support fully. When I buy a 1.5 liter Coca Cola as advertised it's really 1.5 liter. Unlike Globe, it will not have an excuse giving me only 1 liter and say in small print the other 0.5 was lost in the production process. I think the DTI and NTC should look into this kind of false advertisement.

I usually do not resort to this extent shouting down from top of mountains venting my frustration in dealing with Globe's customer help. I also have a PLDT phone aside from Globe in my residence - as a fall back just in case of breakdowns. I used to think the odds of two telecoms crashing at the same time were quite remote - now, it's a false belief. No wonder the uproar and clamor for a third telco is getting louder and making sense.

Hi I'm Ma Socorro Marfil.
I'm a gcash user because of its easy ways to pay bills and do money transfer but today I made a cash in from my BPI account however I got debit but it did not credit on my gcash account. I need that money and now im trying to get in touch with gcash customer care but no one response. I also tried to contact 2882 but theres no live person that you can talk too. I Hope someone could help us here.

June 14, 2019
Subscribed to GOTSCOMBODD70 which is, according to your services, has:
-1GB data
-Unitext to allnet
-Valid for 7 days
-worth 70 pesos
-Free 2GB data for GoWacth and Play

The message your system replied to the code GOTSCOMBODD70 led to a subscription of GOSAKTO70, which has 1GB, unlitext to allnet, and free 2GB for GoWatch.

However, upon asking for the GOTSCOMBODD70 STATUS, your system replied saying that we are not registered to GOTSCOMBODD70.

Furthermore, there was no "FREE 2GB of GoWatch and Play". Upon texting 8080 with WNP INFO for details on our "FREE 2GB", your system replied that we are not eligible to this freebie. Your system have also even suggested that we try to register GOTSCOMBODD70 to avail of this freebie.

With that said, we would like to be clarified as to how you would resolve this matter, given the confusion that we have experienced.

We understand that you have no intention of disappointing your customers, and you are doing your best to provide good services.

I hope this would be fixed as soon as possible. Thank you and Godbless

My name is Frissian Ortiz and I am a GCash User. I'm writing this as a form of complaint or report regarding the GCASH transactions I've had for the last 2 days and for Globe Telecommucation not having any ownership/accountability on this problem.

I use GCash to receive and send money. Everything was running smoothly for the last 6 months. However, since June 6, 2019, I've been encountering issues wherein money is being sent but it is not being credited to my GCash or to the Gcash of the person I'm sending it to. So far, me and my boyfriend had already lost P19, 800 to which they are saying were credited to our accounts but we have proofs that they were never received.

Someone needs to check this one out for me because clearly, someone is eating our money and I need this to be reported.

Please contact Globe and find out what's happening.

You may contact me at [protected] or [protected]@yahoo.com.

Regards,

Frissian Ortiz

hi sir

Please Help me my concern.. please i need your help
nag plan po ako nung april 4, 2019 tapos po yung headset pag tagal ko po naiwan sa cellphone tapos pumunta po ako sa store void yung warranty ko. naka plan po ako tapos mag babayad ako every month kahit hindi ko magagamit na dahil wala akong cellphone. please help me my concern. sabi nag globe wala kami magagawa. please i need to fix my phone so that i can use it. and i will pay it. or change my phone. please message me. SM LIPA GLOBE po. please go there and visit is more bad feedback. please help me my concern . please sir help me . sinasabi nila lagi wala kami magagawa tapos every month po ako mag babayad eh wala nga akong phone nagamit. please help me my concern. please help me.i need your help
Thankyou EMAIL ME [protected]@gmail.com

To whom it may concern,

This concern is being submitted as I didn't get any good response from Globe customer service and in FB.
I am Lyka Joannah Genesela, with Globe postpaid numbers [protected] (Plan 1999) used personally anywhere-everywhere and [protected] (Plan 799) as a home phone.
We went abroad last April 13 - 21, 2019, left in the morning and arrived in the afternoon at the hotel and went out again to eat and go around and we got back around 3am at the hotel.
We left both Globe phones and lines ([protected] & [protected]) in the Philippines because only our Smart lines have roaming plans and doesn't charge anything.
Here comes May and [protected] line was already disconnected and Globe was texting to pay 12k pesos for the call charges to an international number we did not make. Again, (1) the phone and sim card were here in the Philippines, (2) Plan is 799 without roaming, (3) we're out of the country from April 13-21 and at the hotel by 2-3am everyday, (4) the number mentioned not listed in the call log (actually empty), (5) Globe did not monitor why the call happened for an international number and beyond the plan since history did not reach beyond 799 monthly.
Been explaining this many times and was promised to be updated soonest which never happen. We are all disappointed that we don't feel the sincerity and concern for customers like us. We know what we can and cannot afford to do and what to avoid and not to get such disappointments.
I already requested the revert of the wrong extra charges of the 399 that was charged to me on top of the 499, was completed. Now, I am again requesting to be considerate on this concerns. We only got Globe plans 799 and 1999 on top of our Smart lines for our Globe friends and family because we know the service limitations of each network and how easy you can add charges.
We cannot use the line (disconnected) and pushing us to pay 14k pesos and the unli services are now cut. SO disappointing.
Hope you can help us on this. Please be fair.
Thanks.

Lyka

Order a gcash master card on monday last week 20 May 2019. It's been 10 days and i have not received it yet. Money was deducted from my gcash account. Attached the screenshot of proof of payment (150php)

I order a gcash master card on monday 2 weeks ago ( 20 May 2019). According to their website they says it's 5-7 working days but till now (June 7) i have not received the card. I had email them and they told me to wait till 3 June and email them back if i did not receive the card. After that said date, i tried to contact them via email but they would not reply my email. Money was deducted from my gcash account. Attached the screenshot of proof of payment (150php).

I have been sending them emails but no reply from them till now. I don't know what i should do with this case. This is not just about the money but how they run their service. This is not the first time i had problem with their service. Every time i have a problem, they keep putting the blame on me and don't take my concerns seriously. Their service is real bad.

I'm trying to verify my PayPal account using my Gcash Amex info. I found out that the Verification Code that PayPal sent me was in a form of Bank Statement that I needed yo get from Gcash/Globe Customer Service. So I emailed them, telling them that I needed the code and sent my Account Info. Few moments later I got a reply asking for more info. So I complied and replied with the additional info needed. Then I got a reply saying TO CHECK MY SPAM. Checked my spam immediately thinking that he sent some email or something. But nothing was there. So I emailed him saying, "did you just sent me the code cuz I dont have it in my SPAM" Then he replied WITH THE SAME DAM EMAIL asking me to check the spam.. I mean, bro wtf?.. I asked him to escalate the issue or send me to finance/billing. Got no response from that incompitent agent. I'm Talkin bout you MR PAULO NUEVO

I need your immediate action for globe gcash due to their refusal to give me help from an emergency situation. Apparently, I transfered miney through their app to my bank account but I didnt received it. The amount is 500 and that is intended for the medicine of my father who is undergoing dialysis. The money was supposed to be withdrawn from my bank account but since i did not receive it, I call Gcash customer service. I explained everything but they gave me timeframe of 2-5 business days. I understand it their process but im dealing with a life situation that the money is needed for emegencr purpose and I cannot wait that long. I tried to explain but they refused to help me realtime. They insisted with the case on their end and though i didnt agreed on it, they leave me no choice. Attached document is my complain form and other documents to support.

Name: John Mark Orillo
Age: 26
Contact Number: [protected]
Email: jhanica.[protected]@gmail.com

I Load my number a 50 pesos amount . I opened my phone, I did not do anything, not even open apps but it says that I can't register because I don't have enough balance .
I send my complaint to the facebook page and ask what happened. They asked me what is my phone number and I give them . Untill now, there is no reply .
I've experience this for second time . They will ask what your number and location but after, they will just ignore you .
I just want my money back .

Hey globe, we've been sticking up our [censored] for your slow [censored] internet for a year now. We tried upgrading ours from 100GB to 500GB. The only change we get is we can have internet for a whole month, that's nice right? But we can't even use the [censored]ing internet because of how slow it is to just go to youtube or search in google. Hey the globe has a fix for it! Buy this new monitor, this time it actually works!

I saw that you change the amount now to 1299 from 1699 for your globe at home internet just a month after I applied. That leaves a bad taste in my mouth. You deliberately let me install instead of letting me know that there would be a lower amount for the product just after a month.
This is a scam so I can apply for the more expensibe one rather than the lowered amount. This is unacceptable. You really suck big time globe.

Pleasee please nakikiusap na po ako sa inyo. Nawawala po ang pera ko when i used their bank transfer feature. 1520 to BPI pero hindi po ito nagreflect. I tried to different atms pero wala talaga.

I immediately contacted GCash Care. Sent them my concern while we were in emergency room thru email and fb chat. They're not doing anything after i told them over and over the purpose of the money. It was supposedly for hospital bill. Sana naman po dito matulungan nyo na po ako mabawi yung pera ko.

MY DAUGHTER IS IN THE HOSPITAL I NEED IT TO PAY FOR OTHER FEES. PLEASE TAKE THIS IN TO YOUR PRIORITY. THANK YOU SO MUCH!

* Details of your concern

I have just sent funds to my BPI savings account earlier and found out that it wasn't in my account. I sent 1020php and 500php on the same account. I used to do it previously and was successful. How do I get back my money?

* Your name. Leira Manarang Aungon
* Your mobile number [protected]
* Date and time of transaction: (Php1000) 2019-May-24 7:38:18 PM (Php500) 2019-May-24 7:40:03 PM
* Mobile number of the recipient BANK TRANSFER TO BPI
* Amount sent: 1520.00
* Reference ID (from your SMS) Ref No. [protected] and Ref No. [protected].