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1.2 621 Reviews

Globe Telecom Complaints Summary

35 Resolved
586 Unresolved
Our verdict: If considering services from Globe Telecom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Globe Telecom reviews & complaints 621

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Newest Globe Telecom reviews & complaints

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E
5:29 am EDT

Globe Telecom gcredit uncredited payment

I have made a payment to smart using Gcredit on August 29 but it has not been credites to my account with them. I already made the follow up with Smart and according to their investigation and follow up to Globe Gcash with EC pay the amount was credt back to me but I dont have anything credited back to me. What's more confusing is that GCredit uses fuse lending and the follow up by smart was confirmed closed and completed by ECPay which is for GCash.

I want clarification on this.

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10:08 am EDT

Globe Telecom supersurf50/regular load

I tried to register in your service and I encountered problems:
1. Slow internet, & being warned that my internet usage is unusually high.
2.I turned off my cellular data but my load was deducted because it says that im still connected to the internet.I am connected but to our home wifi.
3.I borrowed P5, when I loaded it was not deducted, now I tried to borrow again and i received a message that I still have pending outstanding borrowed promo
GLOBE please improve, you are just gaining but not giving quality service! You make ways on your own to make money but not for your clients ease and needs.
We expect fast and reliable internet but you failed us

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8:31 pm EDT

Globe Telecom globe - g cash

My issue is for Globe G-cash. I have already filed a ticket for my fraud case since July 31, 2019 and still my issue is not resolved. The customer e-mail support are very stupid, kep't on replying the same message and he/she doesn't even know how to extract a zip file. Also I haven't received any update from my email even if I tried to follow up at least every week

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A
azz001
, PH
Oct 10, 2019 9:45 pm EDT

same issue. e-mail support mentioned that I am not responding their email and so will close the ticket. BUT I DID, several times! sending, resending, forwarding, creating new email, nothing work.

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2:37 am EDT

Globe Telecom globe my business

It is with great sorrow that I write you today regarding our high speed Internet service. While your service has never had problem before, recently we have experienced interruptions to our connection.

The problem began on August, when our connection went down. We established that the problem was not in our computer or the wireless connection, and then we contacted Globe My Business/Airah Muego (Customer Development Manager, Small and Medium Business Group), she claimed that she will sent us repairman within September (no tentative date) and also contacted the customer service of Globe to also asked for their assistance.

The problem is still occur, at first, upon checking to the system of the Customer Service Representative claimed that the problem was on our end, but we checked all the possibility at every occurrence. They sent a repairman (September 11, 2019) to checked, and said that they will install new line. But Ms. Airah can't provide us the exact date of the installation of the new line, and we want it ASAP. Because in our business it is essential to have an internet that's very functional.

I have established to my satisfaction that the problem is beyond our control. We have not received the service we're paying for Globe My Business, we should be refunded at least a month's worth of service.

If you cannot guarantee service, we will have to move to another provider. Please call me at [protected] to explain to me what you intend to do about the situation.

Thank you very much for your assistance.

Sincerly,

Shelly Liang

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8:30 am EDT

Globe Telecom globe at home — not showing up on scheduled maintenance date

I received a letter that a transfer of my broadband line and replacement of current modem and landline will have to be made as they are going to decommission and permanently disconnect the old facilities and was advised to call customer hotline number 730-1026 using access code 8463 to schedule the transfer of the lines.

I scheduled my preferred date (which is today Sept 23, 2019 between 1-8pm), 1 week in advance and they didn't bother to show up. I called the hotline number 4 times (1 dropped call) all day today in roughly 2 hour intervals and the customer service agents keeps reassuring me that the technician will come. I have waited 7 hours and no one showed up. On my 4th call they have told me that they won't be able to come on the scheduled date (for obvious reason that it was already almost 8pm)

I have alloted my entire day (taken a leave of absence from work) waiting for support that didn't come. This is very frustrating and a total waste of my time. The least that the customer service could have done was update me early on that they won't be able to make it instead of me calling repeatedly and getting assured that there will be someone who will be coming. I also have to repeat my issue/concern all of the times that I called and in my 3rd call the agent even promised me to provide feedback in 5 mins (none came).

I have been patient with this company and had not lodged a complaint in all the years I've been a subscriber even if there are some misses in customer service and consider them understandable. But this time this is unacceptable as it has wasted my time considerably and such inconsideration of other people's time is not how you treat your loyal subscribers.

I was able to get a reference number for my issue: mig19090001152 on my fourth call and that's because I asked for a reference number, the other 2 times that I was able to talk to an agent they didn't give me one.

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8:19 pm EDT

Globe Telecom supersurf200

I registered to your SUPERSURF200 para magka access sa internet connection for ilang days. I understand your policy but not the hell na as in hindi ako makaacess kahit sa fb after I receivd the notice that I consumed the whatever f*cking cap you have. Ang malala. nag susubscribe pa ko sa ibang promo sa buong pag aakala na magkakaron ako ng access uli . Which is totally not! kahit magregister ako hindi pa den makaaccess! super napaka walang kwenta at palala ng palala yang service ninyo! ibalik nyo kaya mga pinanload ko! wutdahel!

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12:16 am EDT

Globe Telecom gcash receipt not yet received

I am happy with the service was f Gcash until last Friday, I cash in an amount more than enough for me to pay my tuition fee's last installment. I created a ticket and after few hours, I received a notification saying my transaction will be refunded in 2 days. I waited until today Wednesday and no refund has done yet. Yesterday, I've seen the transaction ID showing up on my transactions list but the accounting department of my school doesn't want to accept the transaction ID at once. They need to validate the receipt. It's five days now and I haven't received any response yet. I've tried creating different tickets from my email and I got no response. I'm currently suspended and I can't go to school. I feel so hopeless

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1:41 am EDT

Globe Telecom broadband signal and cell phone signal

I know that there were no stable signal on broadband and it may vary in so many reasons, but it was no longer tolerable that Globe signal on both broadband and cellphone will gone for days and almost happen every week, broadband signal will go down to 5kbps upload to zero during peak hours, could be that the tower (site) are already congested for there were only one tower that caters the whole area in our place with, we were experiencing this problem for almost a year since Globe upgraded to LTE and promised a better signal, so we had purchased Globe plans and paying 3, 500 monthly, but now it is worthy of complaining that we were just having a signal of lower than 100kps and paying that high on your plans.

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7:22 am EDT

Globe Telecom internet

I have a contract with them 1299P for 150Gb a month. They propose to pay on line you must write your account #I paid 1 month + more data 1833P with credit card. I received a receipt from ipay88 to explain that my payment was sent to Globe. It was on April 20 wit a due date on April 26. Since this date every month I receive a new bill with this amount always mentionned. I refuse to pay twice. I want first my money back on credit card then I will pay any other bill included this one. What I reproach to this company that they never answered to my mail without speaking of the 100 texts sent to Gie of Globe. Thank you. Regards. Alain Chevalley. Acc. # [protected] Yumbing Mambajao Camiguin

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5:16 am EDT

Globe Telecom gcash app cash in transaction

Using the GCash App on my phone, I tried cashing in with my linked BDO mastercard the amount of P 9, 200 last Sept 5, 2019 at approximately 15:30 hrs. Money was deducted from my savings account but still is not reflected on my Gcash account. I've emailed customer service but replies were only automated responses. How can i get my money back? There is no decent or concrete way to get in touch with a customer service representative. I feel scammed. I called my bank and all they can do is file a dispute to mastercard which will take more than a month to get my money back. This is not my error, why make me suffer like this. GCash App is unreliable!

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6:12 am EDT

Globe Telecom regular load always used by their system. thus I was unable to register to their so called surf promos

I paid for a net load amounting to P50. I registered to *143# Gosurf50. It took so long waiting for confirmation and no confirmation arrived.so i type again *143# to register go surf 50 then in a split of a second their system said that i had multiple times registering while its only my second time. My point is -- when i re-registered they replied at the speed of a lightning. But when we as consumers register for promo it took so many minutes for their reply.

Is this Globe's strategy so that they can get the money that we paid for the load? Coz once i re-registered their system will automatically consume my net load.
I am only one of the thousands or millions of users of Globe, so what if this kind of bad strategy is being applied also to other thousands of users... it's not fair!

We patronize your services but you kept your consumers just being played around.
So many times i have experienced that bad strategies of them but i did not complaint, but for now that's too much!

Please be good to your loyal customers..
If actions will not be taken on this matter, i would also file complaint.to NTC. I am only one, but there are thousands of Globe users around who are just being played around by that bad strategies.

It's not the matter of money value of P50.00 that i was complaining, but your strategies and manner of getting our money paid to tour system but with no return of services.

Hoping for the appropriate action on this matter. Thank you.
@RYAM

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9:59 pm EDT

Globe Telecom gcash cash in - non receipt

Please help me follow up my GCASH CASH IN TRANSACTION. Please see details below:

SEPTEMBER 05, 2019
AROUND 5-6 PM

I TRANSFERRED 32, 000 FROM METROBANK ONLINE TO GLOBE GCASH
METROBANK SUCCESSFULLY MADE THE TRANSACTION.
BUT NO ACTUAL RECEIPT ON GCASH

I ALREADY EMAILED, CHAT AND CALL GLOBE GCASH TEAM, BUT NO REPLY UPTO THIS TIME
I URGENTLY NEED MY MONEY BACK

ADDITIONAL DETAILS FOR YOUR REFERENCE:

Full Name: ZARRAH JANE CAMIT
Mobile no: [protected]
Issue Type: CASH IN-NON RECEIPT
Issue Description: Cash in thru Metrobank Online but no actual cash in on GCASH
Bank/Card Name: METROBANK
Bank/Card Holder Name: ZARRAH JANE CAMIT
Amount: 32, 000
First 6-digit & last 4-digit of card: [protected]
Trace ID/ Ref from the Bank: [protected]
Email Address: [protected]@yahoo.com
Date & Time of transaction: Sept 05, 2019

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7:25 am EDT

Globe Telecom gcash transaction

I am complaining customer service hotline i was have 4 times attempt to talk to different representative for my unsuccessful GCASH Transaction and they give me unresolved issue they always committing me 24hrs to fix but my payment transaction didn't fix, And one of representative says it was a glitch of the system, it was a payment transaction and no access to their merchant just to request another request payment code I was so disappointed for they [censored] me. I hope it will reach to them. thanks

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9:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Globe Telecom Poor internet connection

Dear Globe Management,

I am writing to complain your Costumer Service Representative named KIM (didn't get her surname) and ERIC (Ballesteros - not sure if I heard it right?) whom I spoken last Saturday, 30 August around 3:10pm. Both of them were not customer oriented, I was still talking to them and they suddenly drop my call in the middle of our conversation. I was also a CSR before and I know this isn't right. This is not the way we treat out clients. Therefore, I writing for you to investigate.

Furthermore, We've been calling your Costumer Service beginning August to complain our poor connection in the Internet (acct:[protected]), yet no one attend our complain). We have spoken to a lot of your Costumer Service since then and everytime we call they keep on telling there is no updates written to your system or database.The last CSR I spoke to was Yoj. I have asked her to check what did the 2 Customer done upon hearing my complaint she couldnt even track down whom I've spoke to because she couldn't see any update. I told her to transfer my call to the Manager, she told me since there is no available my call will be transferred to the Supervisor, She did transfer me to the Supervisor whose name was Arthur, who assured me that the team who will fix our Internet will go to our house on Sunday and will call us since I provide 2 additional ctc number. We've been waiting for your technical team yesterday or even call the whole day, yet nobody arrived and nobody even bother to call. Is this the service that you have now? This is very disappointing!

I'm calling the attentions of GLOBE Management to look after this issue. We've been using GLOBE
For more than five years and we are no longer Happy with your service.

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12:35 am EDT

Globe Telecom bayantel landline for repair and unreliable globe phone trunkline

No dialtone since august 16, 2019 for globe bayantel acct # [protected]. I dialled several times your trunkline 4121212, 4112000, 4499999, 7301000 and pressed option 2 for taglish but your auto response says that I did not press any option. I made 499.00 payment on august 16, 2019 at sm fairview for tel 4184315. Please return call at [protected] asap waiting please

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Reena De Guzman Garingan
, US
Nov 25, 2020 11:37 pm EST

I have been calling as well and i am forwarded to Globe for mobile concerns. I need service for my Bayantel which has been out of service since November 11 (the storm). My mobile [protected] and bayantel # 4273758

I don't know where to call anymore. PLEASE!

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1:54 am EDT

Globe Telecom horrible customer service / broken promise

I spoke with an Agent name Ciello about my services got interrupted. There should be an adjustment for 1299 that will cover the remaining unpaid bill on the account. She insisted that she is not seeling the credit. I gave her the breakdown and she started over talking. I asked for a Supervisor and she cold transfer the call to Business Department. I waited on line for 1 hour. Too much incovinience. Horrible and worst experience.

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1:46 am EDT

Globe Telecom Your entitled employees

Hi Globe!
In behalf of all my collagues, i am writing to inform you that your employees who usually checks in the hotel are feeling entitled! They dont know how to wait for their turn (they have to call managers for them to be accomodated right away), they cut line, they demand for free upgrade and the worst of all they dont present an ID in which you fully understand about security. One of thess entitled employees whose profile notes is note to many is Charrie Alano. How many times we asked for her ID but she feels irritated when asked bacause it is placed inside her bag! What a habitual excuse when you know you have company policies to follow. Please discipline your employees. Teach them to respect other company's policies. Remind them that Globe has the lowest room rate in most of the hotels not just in Seda. Let them act with respect.

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7:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Globe Telecom gosakto promos

hi gud pm, , , about po sa data ng surfing and yung data para sa online streaming like youtube, , , suggest ko lang po sana sa kapag surfing yung data allocation po ng surfing dun mag coconsume, , , kapag naman po online video streaming and apps and games, , , dun naman po sa data ng para sa online video streaming and apps and games magcoconsume ng data, , thanks

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10:17 am EDT

Globe Telecom "unethical behavior of 2 consecutive customer service representatives"

I called Globe Cust Service and was able to talked to rep George(sounds like gay). informed him that I got disconnected despite I was able to pay the payment arrangement amount on time. He told me that the amount I need to settle is 1400 something instead of 1000 as what we agreed during the approved payment arrangement call. I asked for a supervisor but George keeps coming back to me every 2 minutes to inform me that Sup Jeju (as what he told me his name) is busy taking too many calls. the call reach 43 minutes that there is no supervisor and worst, rep george put me to the promt Queue where I need to do the entire process of waiting on Queue. Patiently I waited and got another rep names patrick. Patrick told me same thing that the approved amount was 1400 something instead of 1000 as what was approved to me during my call on August 6. he then told me I could be reconnected but I will be charged of 300 for that reconnection. I told him I will not consider it as the disconnection and asked for a sup. Now the call reached more than 1 hour and 30 minutes .Patrick keeps telling me that sup is not still available and another worst, he dropped the call. I do have the recording of the call.

I am hoping for some help if this patform is ligit indeed which i really do hope.

Disappointed Account holder

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5:07 am EDT

Globe Telecom corpo sim

Hello Globe,
I just want to complain about the corpo sim there is some people in the Philippine who selling online corpo sim card that worth of 6, 000 peso then after 1 month 3, 000 for monthly bill.
Iam OFW i was searching online how to apply this corpo sim so i can have my internet at home. I found page of page facebook who selling corpo sim without any application and i just send them money and they deliver to my house and just plug and play.
1 month was good quality the internet connection first payment 6, 000. Then after 1 month i paid 3, 000 but now there is no signal at all.
My concern is the Globe company are allowed to othee people selling corpo sim in facebook page?
Pls send me email for any answer to my question [protected]@yahoo.com
Thank you and im hoping you having attention for this matter.
I send you also this guy who selling online

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Globe Telecom In-depth Review

Company Overview: Globe Telecom is a leading telecommunications company in the Philippines, offering a wide range of services to both residential and business customers. With a strong presence in the market, Globe Telecom has established itself as a reliable and innovative provider in the industry.

Services Offered: Globe Telecom offers a comprehensive range of services, including mobile, broadband, and landline services. They provide various mobile plans and packages to cater to different needs and budgets. Additionally, they offer internet and data services, as well as digital solutions for businesses.

Network Coverage: Globe Telecom boasts an extensive network coverage across the Philippines, ensuring that customers can stay connected wherever they go. Their network infrastructure is constantly being upgraded and expanded to provide better coverage and faster speeds.

Customer Service: Globe Telecom is committed to delivering excellent customer service. Their dedicated support team is readily available to assist customers with any inquiries or concerns. They offer multiple channels for customer support, including phone, email, and live chat, ensuring that customers can easily reach out for assistance.

Pricing and Plans: Globe Telecom offers competitive pricing and a variety of plans to suit different needs. They provide flexible options for both prepaid and postpaid customers, allowing them to choose the plan that best fits their usage and budget. Additionally, they frequently introduce promotions and discounts to provide added value to their customers.

Technology and Innovation: Globe Telecom is at the forefront of technology and innovation in the telecommunications industry. They continuously invest in upgrading their network infrastructure and adopting the latest technologies to provide faster and more reliable services. They also collaborate with industry partners to introduce innovative solutions and enhance the customer experience.

Reliability and Performance: Globe Telecom is known for its reliable network and consistent performance. They prioritize network stability and invest in advanced technologies to ensure that customers experience minimal disruptions and enjoy fast and seamless connectivity. Their commitment to delivering reliable services sets them apart from other providers in the market.

Additional Features and Benefits: In addition to their core services, Globe Telecom offers various additional features and benefits to enhance the customer experience. These include value-added services such as entertainment content, rewards programs, and exclusive partnerships with popular brands. They strive to provide a holistic experience to their customers beyond just basic telecommunications services.

User Experience: Customers generally have a positive user experience with Globe Telecom. The user-friendly interfaces of their mobile and online platforms make it easy for customers to manage their accounts, check usage, and avail of additional services. The overall user experience is smooth and hassle-free.

Overall Rating and Conclusion: Globe Telecom is a highly recommended telecommunications provider in the Philippines. With their wide range of services, extensive network coverage, reliable performance, and commitment to customer satisfaction, they consistently deliver value to their customers. Whether you are a residential or business customer, Globe Telecom is a reliable choice for all your telecommunications needs.

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Phone numbers

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www.globe.com.ph

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