Globe Telecom
reviews and complaints

I need to transfer my service from Lapulapu to San Fernando since we moved out from lapulapu. When we had our service installed we paid them the one month in advance plus extras for the installer. Now, the installer is asking to pay for 4000 pesos for them to install the service in the new area. They said that our new area has exceeded the distance for free installation. What's ironic is that they are doing caravan here in our new place telling people that they will install the service in one day. How come that they can give service to others and asking people to install where in fact they cant give it to us. They are asking us to pay because there's no available box near us. When we asked globe about it they just said that we have to pay since it's the tech installer that can say if we have to or not. That's too much for us. When we asked to cut the service they asked to pay 6k for the ETF. We have no choice and option. Now, we don't have service since March 10 and Globe is still billing us. I can't see any justice in this.

This started when the account migrated to my name as the account holder way back in November 2018. Initially, it seems everything is fine, I understand that jin an and feb, the account is in transition. I gave them that enough time to have everything correctly migrate to the new account number.

I was promted that I have almost reached my data allowance of 100GB so I purchased volume boost of 200GB. But here come's March 15, a tech visit was made because of the slow connection. The tech changed the MODEM username and PW, the technician & CSR assured me that it would reflect to the account after I have used up my 100GB monthly allowance. Everything went well at first until the data allowance of 100GB was used up. So, I called back to the CSR and initially was told that the 200GB was added and cant be returned after the modem username and PW has been changed. I was really alarmed because I haven't used that data YET.

April 11, I called again to confirm this message. we have explored our options and the CSR and I agreed to have another Volume boost of 200GB for another 299 pesos and will be refunded as per the documentation of the call last April 11. Volume boost took effect and reflected on my Globe@home app BUT no update on the data usage for me to track.

April 14, Connection was interrupted again because I almost reached my data allowance. I called the CSR again, waited 35 minutes on the queue. talked and explain EVERYTHING back to the CSR AGAIN. This means that there is no clear documentation made on my account. Asked CSR to have her supervisor call me for updates regarding my account since it is pathetic to call each time and explain everything from ground zero so that agent could understand. Notes are placed there for a clear communication or relay of message.

I registered my gosakto worth 63 pesos last 04/11 2019 around 7:30 pm until 04/12 the same time. However during the registration period. I wasn't able to use the service and i called customer care service to ask a full refund but. I waited for 30 mins so the agent named EJ can help, however i was told that it will not be refunded, i asked for a supervisor to escalate the issue, and i waited for another 15 minutes, i then told that the supervisor who will be accepting my sup call is currently doing something on the pc but i will be connected to her/him, waited for additional 15 minutes i was still on hold, and got a opening spiel and i was disconneted and no one called me!

This issue started yesterday April 7, 2019, wherein I cannot recieve incoming SMS, when someone calls me it says my number cannot be reached even if the signal is good, my social media apps instagram and faceboom are not working, i can only send messages thru facebook messenger but i don't get notifications for incoming fb messenger messages i still need to open the app to check for new messages. There has been no advisory of any system downtime. This has been going on for more than24 hours already. You need to fix this! Calls and SMS are very important!

What happen to your connection lately? I was registering to GOTSCOMBODD70 last March 18, and I have combo balance to be extended that day! Til morning 8080 send msg that I do not have any active promos. Why? Globe donot get my load when iwas registering.

Hi! As of 2019-03-15, 22:03:46, the remaining MB on your active promos are:
DATA: 4.96GB (until 2019-03-18, 01:00:03)
GOWATCH AND PLAY: 12.02GB (until 2019-03-18, 01:00:03)

Hoping to fix this issue! I buy load every week and this what happen? Iwas registering march18 12:59am to extend my load! I know that globe is responsible to computer connections every digits! Im so disappointed because i need more data to use on my job! Thats why i always extended load on time and limiting my use of data.FIX IT! Please review this !

Then when iwas registering again on the same day, this what happen ? My data load balance is back to normal!

Hi! As of 2019-03-19, 00:26:10, the remaining MB on your active promos are:
DATA: 1GB (until 2019-03-26, 00:25:25)
GOWATCH AND PLAY: 2GB (until 2019-03-26, 00:25:26)

FIX THIS!

I accidentally turned on my mobile data last january 21, 2019 with my phone ([protected]) and did not know that even just turning on the mobile data the Globe company charges 5 pesos per 15 minutes as what the customer representative has explained. For me, it was a very unfair data charging because it was charged to browsing even though there was no browsing or maybe little browsing that happened ( I mean opening google, facebook etc.) The only mistake was that I accidentally turned the mobile data On.. From January 21, 2019 until February 20, 2019 it charged the account with more than 5 thousand pesos even though there was bill protect it was still very unreasonable because other network or even my other globe number which is post paid doesnt charged browsing fee when my mobile data is on weather enrolled to promo surf or not still it doesnt charge anything. Can you please fix this unreasonable charges so that I will continue using this plan. Thank you

It says that I cant register to an extend because of the double registration which is not my fault but your company's incapability to do better [censored] work. Next time, don't make it hard for your customers just because you're stupid at your work as [censored]. Just let me register to extend you [censored]ic [censored] im so pissed at your bad service and you demand too much to your customers, I hope your company shuts [censored] down when the new telecommunications will open here in the philippines. [censored] retards.

I sent p10000 from gcash to my bank account last saturday, february 23, 9:06 am.
The transaction was successful however I didn't not screenshot the last screen stating that it was successful.

I waited for the notification however I neither receive any text msg from gcash nor aub (my bank) regarding my transaction.

I immediately ask assistance from gcash care.
I also reported this matter thru email, called 2882 and filled a personal report thru globe business center in sm dasmariñas.

I hope we can escalate this matter since that 10k is intended to fund my pdcs dated feb 28, march 3, and march 30.

I already funded my feb 28 but I do not have any money for my march 3 and 30.

Help please.

As you can see as early as saturday I am already seeking assistance from gcash.

Help please

Respectfully,

Lizalynn mambiar

Request redemption of foxplus and Disney channels included on my upgraded globe subscription offer. Transaction references below;
Nov. 26 fox18110001382, dny18110000699.
Feb 1, 2019 ffup. Fox19020000097, dny19020000088. Old references were closed but not done.
Feb 19 ffup. Fox19020001512, dny19020001465.
Feb 22 ffup fox29020001593. Feedback redemption period already expired. No feedback yet for Disney redemption.

At this point, I am giving up on this but globe telecoms credibility on my side had been affected.

We applied for migration to fiber (upon recommendation of techician and not our on will) under the following details:

authorized person: ronaldo santiago
acct number :[protected]
acct name : verovino global properties inc

Our request has been cancelled with no prior basis at all nor was there any notice given. We have been promised a lot of times that technician will come (5 reschedules were given to be exact) however no person appeared as of this writing.
Technician kept on saying he was coming but when we called globe hotline, we discovered that he cancelled the job order, no reason was given. How irresponsible is that? How could your technician keep on promising that he was appearing anytime during the day and yet he has cancelled it already?
Internet is an important aspect of our business thus we cannot thrive with no connection. Your lack of consideration is affecting us gravely. I hope actions will be taken on this matter soon and connections will be restored.

I'm filing a formal complaint for Anthony Bautista with employee number zetlzl4535 and the customer service named Pearl, forgot to ask her full name. Anthony is a supervisor, that's according to him. My concern is about deactivating my amazon and disneylife 6months freebies for my new account. Then, they give me an instruction of sending a code to 8080 as soon as it expires. But, that's the nature of my call, I dont want to make a manual intervention as if I forgot to do it, I dont want to be charged. Then, this supervisor advised me that the only part that I need to activate is the third party amazon and disneylife. That according to him, there's steps that I need to go tru and globe can guide me tru it. When I asked of such step, he failed to provide such information to me. Then, what makes me irritated is he let me know that I wont send a code anymore but later he said that I still need to send it. This experience is totally a waste of time, I called because I need help but they did not provide any help to me.

There's no internet connection in my home the whole weekend even if I am up to date with my payment. This is becoming a nuisance! Every month I encounter this and it would take days before you bring back my internet connection. Is this how you treat your customer for 10 years? I am no longer a satisfied client! Please deal with this as soon as possible. Thank you.

I am Rodnie Coronado, Globe Plan Holder
I am residing at Brgy Ponggo, Nagtipunan, Quirino, Province.
The Globe Tower have been constructed in 2006 that time it was only 3G, though download speed is slow it completes the loading,
Now that there is LTE but still the internet service in our area is 3G and is much worst we cannot connect anymore to certain internet link before we are using mobile sticks yet we can connect to the sites and finish the download.
It is now 2019 can you upgrade your system and improved your service in our area.

Globe home WiFi is the worst thing ever half the time I can get on the Internet and other half of the time I cannot. This is a big company and it's a shame that this company sucks like that. The Internet is like they are in the dark days when Internet just started remember When you used your phone to dial into the company just to get 48k dialup speed. Globe telecom is worse than that The sad part is there is no other company out there to challenge them beside smart Communications so they really don't have a need to upgrade their services To bring you a quality Internet speed like the rest of the world. My advice is to go with smart communication and to be honest They are not that good either but they're better than Globe Telecom. So if you want to send an email to someone it would get there faster if you tape a note on to a pigeon than waiting on Globe Telecom to connect.

I just wanted to escalate this concern to the concerned team. This experience has been my worst customer service experience by far. I am a 6-year employee of our company with a net-pay of 300K+ and would be informed that my salary is not sufficient on the plan 1799? Where's the math there? I have attempted to give Globe Telecommunications a chance despite of the negative reviews I've seen. I will never be a Globe customer anymore and will make sure that this experience will be shared across!

I had my service upgraded to 15Mbps plan last year, which cost Php. 1, 599.00 per month. It comes with 150GB of data allowance, 1 year unlimited calls to Globe and TM from our landline and 6 months of free Netflix access. The 6 months of free Netflix access got me. That's one of the main reasons why I upgraded in the first place. But time passed by, after sending few requests to their websites, I didn't get any email. I even called couple of times, but still no email to activate my free Netflix. I even brought it up to the representative I just spoke to today, just couple of minutes ago. I thought she was going to help me. But lo and behold, she kept on insinuating that it was my fault for not activating it earlier, when I even told her that I've been waiting for it for ages. She kept on saying that I should've checked my email, especially my spam folder. She didn't even listened. I told her many times that I've checked my junk and spam folders but no activation email could be found. Please do something about my Netflix or I'll ask my whole family to just ditch your service, which sucks big time, to be honest.

The Globe internet connection for the following area has been down for at least 5 days, when will it be fixed. People in the area depend on internet for their business and family connections and Globe do not appear to be doing anything to restore connection. Consumers have paid for the service but are receiving none.

Area affected: Alegria San Isidro, 6409 Northern Samar

I bought two (2) Php150.00 load and one (1) Php50.00. I received a confirmation from GLOBE that P150, P150, and P50 was loaded in my number, [protected]. HOWEVER, when I tried to register under the GOUNLI350, 8080 kept texting me that my balance is not SUFFICIENT. When I checked the balance, only Php150 was reflected in my load balance. PLEASE GIVE ME MY PHP200.00 worth of load. I have suffered enough inconvenience.

We were promised that a technician will have the antenna installed as the contractor stole it. This is causing the slow internet speed due to missing antenna. Poor customer service, unprofessional consultants. Globe home broadband account number [protected]. Tickets are raised but issues not resolved. You have to make a follow up every day as they will advise that tech will install it today, following day, it had been on going for the last week but the slow speee is worse for over a month now.

I went to globe store and successfully paid my bill. I was promised that my internet service will be reconnected within an hour or two. But it it's already 5hours but it' still not connected. I really need my service for work. Please do reconnect it immediately. Or else I will file a formal complaint to that person who promised speed reconnection. Account number: [protected]. I hope this will be escalated further.