Globe Telecom
reviews and complaints

Its been a week now with no internet connection and everyday I call 211 but always machine or bot in the line I need to talk with a live agent, bot can't help especially their apps cause still I have bayan account, I tried to sent an email to [protected]@globe.com. Ph but I don't got any reply, I also tried to contact the globe technician directly but his relpy : "mag papakaraga pa ako nyan sir sayang ng gasolina". Isa lang po ang nakuha ko sa globe walang iba kundi yung bill. Bayan dsl account number [protected]

Installation date july 2, 2020 after an hour something no more net.. We went to the branch and asked help we were provided with a reference number only. We texted the one who installed but no response. Their chat service we cant reply directly they change the setting. To cut this short..Actually last year the same and worst problem encountered.. Hope you can check the branch since we dont have a choice sila lang globe sa lugar namin.. Malapit na pasokan grabe patience namin... Ang galing namin mag bayad mag tip pa tapos seen lang? Grabe naman

I've been paying the same amount monthly, but I get bandwidth drops so often, that I think it's not worth it to keep paying monthly for this poor service. I want to have my internet disconnected, but can't do so because of the so called "contract". But the service is not worth it if it keeps disconnecting or slowing down. If possible, I can get some refunds for the number of days the internet has been down, it would be great.

Hi,

These are my account information:
Account #: [protected]
Plan: Php 1800 (5Mbps wifi bundled with landline)
Landline: 4282449

I hope you can give attention to our request. We're a former Bayantel customer w/c was now under your acct. We are having a very bad wifi signal (-3 or -2 mbps) and a defective landline for almost 3 mos. Your investigators told us we cannot be migrated to Globelines since the area has no Globe service and they cannot do anything to fix our landline. We are constantly calling your hotline to remove the landline cost since hindi na magagamit but they say we cannot since it is bundled in our plan. How come we are paying as much na parang wala kaming choisce but to accept yung situation na ganto? kung may choice lang po kami na lumipat sa iba matagal ko nang ginawa pero kayo lang ang service provider dito. Bakit hindi pa kmi mailipat sa Globeline e sa Globe na kami nagbabayad? Sobrang affected napo yung work namin since worf from home na kami. We are a good paying customer naman po pero bakit kailangan namin mag suffer ng ganito? sa ibang service provider 1800 is so much. Sana namain ilipat nyo kami sa globe hindi yung ganito na wala na Bayantel pero nagtitiis kami sa sira sirang serbisyo nyo.

Its almost passed 6 month and I didnt get any refound yet regarding
My account n.[protected]. I applyed my request in globe office at alturas
Mall in tagbilaran. And give there my account number in bdo.
Im very upset about it. Can you please mail me what is going on about and why you didnt yet process the refound.
Please mail me as soon as possible.
Thanks nad regards

Riccardo moratti
[protected]@yahoo.com

First I'm a senior age 81. Due to the lockdown I must depend on my Globe GOCALLIDD 99 prepaid service to resolve banking issues with BOA in the United States. During the month of May I have put a large (for me) sums of pesos and have not gotten the time of service for the funds paid. I'm requesting and audit of my account (63 927.016.6238) and to have a manager respond to me in https://www.messenger.com/t/globeph which has not happened.
Example:
I had more than P100.00 on my account on my last interrupted call, lasted 3/minutes, should have been allowed 1/hr 15min @ P2.50/per min. In a long discourse with Messenger chat finally replied with:

3:32 AM We have seen that you still have an active GOCALLIDD99 registration and, we have seen that you have a 180 pesos call charge last 5/26/2020, 12:56 AM. We will deactivate your promo and we will create a load reversal amounting to 279 pesos. May we know your thoughts on this?

It is now 19:27, more than16 hours passing, and the 279 load reversal has not been made. I feel an audit of my account, and an audit of such accounts will show much abuse, based on this example concern and what I've experienced before hand at Globe, and others have told me the same thing.

I'm frustrated. I need to use my phone. I'm tired of borrowing from friends or family until I can use BOA after issues are resolved by phone using Globe service - for now.

I have a complaint about today's transaction, someone used my BDO savings to pay Globe post paid account amounting 15, 000 pesos. My account was hacked and I already informed my bank. I would like to know if you received any payment from your post paid subscriber today morning via BDO transfer.

Please investigate the mobile post paid number. My bank will contact you soon.

Issue started lat feb 26, 2020.i cant send money to a specific number.been sending email but only gets a canned response.i've been calling the hotline but the same information was given to me stating that its already been coordinated with risk management team and frontliners cant do something bout it and stated.called the hotline multiple times spoke with an accounts manager jay but the representative didnt know the person. The person i spoke with claims that hes an account manager but still cant do something abot my concern.Where can i send email so that i can send the entire thread with the same screenshot that im sending them everyday i encountered the same issue.

Good morning. This Reyna Jimenez with a postpaid account [protected]. I am writing this complain because of some unknown numbers calling/texting looking for someone I havent known/meet, some Sergeant or Lieutenant. I am protecting my identity and my family since I am just an ordinary citizen and not someone of higher rank.

My mom is a senior 70 years old and have been complaining about her missing load for no reason. We called globe customer service to make sure she is not registered to any ad on features. Until I got hold of her phone tonight and read one or her messages one of which from Konsulta MD and she was deducted 15 pesos valid for 7 days. This Konsulta MD is ripping people off especially those seniors who has no idea how they came about subscribing to the service. They sent a text message but no option to UNSUBSCRIBE from the text message they sent. My poor unsuspecting senior mother out up with it for years now just to keep her phone number. I hope National Telecommunications company will take action against them and those victims will also come forward to end this injustice. My sister in law have the same problem and refused to put credit on her phone because this Konsulta MD would just take it. Unbelievable. How many thousands or millions of Globe subscriber pa naloloko nyo? Kahit 1M subsriber lng yun with 15.00 pesos "subscription" each month. Ang gagaling nyo!
UNSUBSCRIBE OUR NUMBER [protected]!

My Globe plan is 1899 Globe at home 20mbps vdsl (It should be fibre but they change it do vdsl and explained it AFTER installing which sounds like a scam since I was promised that it should be FIBR.)

Before moving in to a new place, I contacted globe on Monday February 23, 2020 to make sure that I can relocate my service on the new address. She said I can go with fibr since the area is open for fibr. Then I moved on Monday February 25, 2020 and called again for finalizing my relocation. When I called, the agent said that there's no fibr in the area BUT there's VDSL. I can even choose if would continue with the 20mbps unli internet OR 50mbps but 600gb only. I said we'll just have to rellocate first before deciding and she gave me a reference number and promised me to wait 2-3 days for the relocation. Now, it's been 2 days and I called again to ask for an update. I had 4 agents informing me that my new address is not capable with vdsl and fibr after that they would recheck and then say that the fibr is available but at the middle of the conversation, they disconnect the line. Imagine 4 AGENTS, disconnects the line. The last agent even said they can't do anything but to cancel my plan and since I'm still in contract so I HAVE TO PAY for the disconnection fee but then he disconnected the line as well. I was so pissed and it's even my birthday today, I talked to the costumer service at the store and she said there's fibr but it's 294 meters which is still okay BECAUSE she said globe can offer maximum 450 meters if it's fibr and 250 meters if it's VDSL. She made a list of facilities for me to access and was advise to contact reconnections team again. When I called, My agent said there's no fibr and vdsl available BUT she said we can request for a survey from the back office and I'll receive a feedback within 24 hrs. (She processed it) and she said, If there's no way, I am not allowed to pay for the disconnection fee, since It's not my fault that there's no connection here AND, before moving, I called globe to make sure I have an internet connection in my new address. My complaint here is that I was promised that I can get a connection here before moving in and now that I'm already at my new place, they say it's not serviceable and I HAVE TO PAY the fees if I disconnect. WHAT KIND OF SERVICE IS THAT. THIS IS THE WORSE BIRTHDAY EVER.

Date of incident: Feb 7, 2020
Time: 1st phone call 2:21 pm, line was disconnected, the representative called back at 2:23pm.
Account number: [protected]

First - the representative who called me (named Kim Ignacio) should be trained on how to be professional and how to handle customers well. She had no urgency to help during the first part of the call. I raised a concern that I have been disputing the amount and all she was telling me is that she can't see anything on the notes without asking for details.
When I started asking for a supervisor, that's the only time she thought of asking for a reference number. I was speaking calmly at the beginning of the call, and this girl triggered me with her attitude -overtalking while I speak and repeating her question on why I want to speak to a supervisor. I have answered her the first time, yet she kept asking the same question and he tone is becoming rude as if she's the customer. I'd like to formally file a complaint about this employee!

Second - I have provided all information needed through email (sending it to Admirex last Oct 28), through chat last Jan 29 and over the phone with a representative named Mildred (ref #: UPP20010001830) last Jan 31, that the account will be escalated for investigation. I don't understand why the account was forwarded again to a "Partner".

As a background, when the account was suspended in 2019, I have called Globe (between months from May to Aug - I can't exactly remember) to dispute the amount as I am continuously getting the bill with monthly charges even when the internet and phone lines are disconnected. The representative told me that I just have to pay part of the amount for them to see the date when we're unable to use the service and the amount willbe disputed. This representative is from Globe - so I paid last Oct 28 in Globe's physical store (Eastwood) and I was advised that there's unable to pull up my account (but they were able to get my payment.)

Its more than 2 months that im waiting for a refound of 5000plus owing that i payed the globe bill for 5 month without having service. There is a case between the owner of the land where there was the facilityes globe and the land owner. So. I had the connection interrupted and neverless and globe continued to charge me for 5 months.
Can I expetect at least that you give me back my money immediately (after more than 2 months from my first complain?)

regards
riccardo

Your customer service and supervisors are very unprofessional. I have been calling since 1pm and now its 5:30pm but they keep on placing me on hild for a lot of hours. I was calling to have my money released since I have an emergency situation. I have php12, 641.52 in my gcash wallet. I already reached the transction limit for the month on my account and they did not even notify ahead that i'm almost on my limit. They just want to hold my family emergency money until the next month which is more than a week from now. I badly need my money for my son's medication and our survival but the customer service are not helpful at all.

I came back from abroad on 19th jan 2020, and internet was not working. I made a call to globe customer service and arranged a technician to fix it today at 8am, however no one show up after hours, then I made a call to the customer service center at 10.30am, said they will be coming in 30 mins. until 1.15pm, nobody is coming. I made a call again, the contact person is Jan mark, and he said the system is down, cannot help me and asked me to call the center again 2 hours later. I do hope the management of Globe aware of this case, and improve the customer and after sales service. This is not acceptable for your customers waiting for 6 hours and nobody is coming and ask us to keep on calling your center to do the follow up.

The Plan I originally signed up with ( which I have never been advised has changed) was for internet (999 php i believe) to a certain GB amount, then an " insurance policy" that covered extra usage billing of MAXIMUM of 1500/mth, no matter how much internet I used. So I would use 100-150 gb/mth. Then, in the past few months, Globe has started cutting my speed after 100, then 70, then 60, and now 5 gb after 1 day full speed. This is not my deal with Globe. You cannot change my plan without notifying me. Please give me some reason not to take this to the authorities and social media. 1 day full internet for 2499?

4 times we called for an upgrade to the current internet plan and was told different information.
account no. [protected]
Charity Barot

1. went to the Globe Branch 12.28.19 and was informed and even showed that area is serviceable for vdsl/fiber but need to call for the request.
2. 12.28.18 called and agent advised migration ongoing so callback after 12.31.19
3. 1.8.2020 vdsl available per agent lemuel processed the request and advised 5 days for a technician to visit.
no technician called or visited. ref. PQC200010001340 for the plan upgrade and TCR20010016397 for the technician to do an onsite visit
4. 1.8.2020 Agent Ron is telling me that vdsl is not serviceable in the area. escalated the call to a supervisor but its 15mins that agent is trying to deescalate and no sup available. how can that be? total BS. failure to ref. QMP20010004096

Need this resolved. I know globe has bad customer service but this is beyond worst. all i wanted was to upgrade to 50mbps unli vdsl/fiber wired internet but the phone calls are ridiculous. And waiting for technician is a total hassle because we have to cancel any plans to leave the house as tech might come anytime but no advise. Fix your customer service. no wonder people are moving to converge or smart. if those are available in my area i would have transferred in a heartbeat.

Globe is providing false advertisment. Misinforming consumers. I registered for 2 eligible promos 2 days apart but I did not receive a freebie for the 2nd registration. According to their promo, "all" promos ₱20 & up is eligible for a free facebook/Instagram. But no matter how many times you register for eligible promos, you will only receive one (1) freebie when it clearly states everytime you dial *143# that "all" promos ₱20 & up is eligible for the free facebook/instagram, as per the attachment below.

I have contacted them for the first time regarding this on November and I was never advised about it. They did a load reversal saying that the reason why I did not receive the freebie was due to an error in their system and due to the multiple promo registrations I have made. I wasn't advised that no matter how many promos you register to, you will only receive 1 count of freebies.

Plus the customer sevice has poor comprehension and was even sarcastic with a lot of dead air even though you can hear the sounds on the background. The agent was even lying when I complained that there was a lot of deadair. The agent responded that there was a problem with the connection that is why I can't hear him when I can clearly hear the background sounds. Obviously waiting for me to assume that there was no one was on the line and I will have to end the call prematurely.