Globe Telecom
reviews and complaints

Globe Account: [protected]

Last Oct. 18, 2017 my phone got disconnected, when verified with Globe Telecom, I exceeded my spending limit of P1000 due to data charges. So we went to Globe Center immediately to pay half of the current charge, this is as per advise from their customer rep to get the line reconnected. Inspite of the payment we've made, my line's outgoing was deactivated the next day. When reported to Globe, they said that the system detecting the over on spending limit, maybe the payment was not yet posted and they manually activated it. Next day, it happened again, so we call again and still the same reason, that the system detects the over on the spending limit. How does that happen? We already paid half of the current charge. Looking at my account, it shows that I have a credit meaning, I have a negative balance which was coming from the payment we've made recently for reconnection. The frustrating part of our struggle with Globe is that we've been calling them and complaining but they didn't do any work around with my case. And they just let us call them everyday and they would manually activate my outgoing until my next billing cycle. Imagine for more than a week we're calling them as if they're very easy to contact. What if it happens 3 weeks before your next billing cycle, they will just let you call them everyday for 3 weeks. They should have done something to not deactivate my account since the currect charge is already negative balance. We were so frustrated and we were never this angry before. I thought my husband will get a heart attack every time he will call the Globe's customer service. GLOBE SUCKS. Very simple case and yet they were unable to handle it.

My experience with your customer service representatives is the worst. Last sept 25 2017 I ordered a mobile on a postpaid plan. I did it online. The first time i did a follow up is they said they are still waiting for my employer to verify my employment details. i then emailed my employer to facilitate the email verification. Every single time i follow up over the phone i keep on getting routed to the sales department which always refer me to call account specialist because according to them they dont handle follow up if the order was done online only the accounts specialist which i understand because i am also working for ta telco company. But what prompted me to file a complaint is the consultants from account specializing team who if not hung up on me will transfer me back to sales dept when i am only advised that i will just place on hold. That is very unacceptable because it didnt happened to me once but thrice.

Oct.17, 2017 received a text message from globe that to settle my overdue amount of 244.36 pesos, I paid right after and payment confirmation was successfully received to email add. Then Oct.21, 2017 they temporarily deactivated my line due to my overdue remains unpaid.
it's confusing since i'm paying my bill thru online and payment is successfully confirm via email.

To,
The Complaint Manager,
Globe Customer Help Service,

1. I wanted to highlight that, My DSL Home connection was installed on 11 October 2017 through Order No [protected], which lasted for just one day only and became unserviceable and till yet has not been recovered. My Acct number written on service payment receipt given by installation technician Mr Tomies is: [protected] which is not identifiable by your online / on internet help website.
2. Globe customers service rep once called, says this is normal to put off the connection after installation and comes ON after 3-5 days for checking efficiency of the system? I don't know what kind of efficiency check is this by putting off the internet service. But this is 6th day and internet connection is not functioning? neither any of your technician arrived yet.
3. I believe this speaks poor service and response by both Globe Customer Care and the technical support team at the onset and a source of absolute dissatisfaction.
Making Globe Customer Care Team understand about the problem and getting timely appropriate response generation has always been a issue. They are just extending lip-service to pacify the customer and necessary response by pushing technical support team is missing.
Mr Shahid Waheed
Unit 7-H, T-2, Olympic Heights, 10 Orchard Road, Eastwood City, Metro Manila.

I have lodged an online order for plan 1499 with an iPhone 6 device on September 24, 2017. I submitted all required documents and was called by a representative after a few days. Documents were verified and was advised that the order will be processed in the next 3-5 business days. Indeed, on September 27, 2017, my order is already on process for employment verification. My company's HR had already facilitated such request. They have committed two (2) business days for approval. But of course, that was an empty promise made to make fool of their customers. I am hoping that Globe will take appropriate actions.

For 1 month I do not have good connection! Ever since the maintenance last Aug. 23, my internet was on and off! Then weeks of hell it was totally off! I called the customer service and the technician told me that my slot for internet was removed for other people's account! I'm paying regularly and how the hell are they removing my slot. 1 week passed with connection and then again my internet was off! Why do you not have enough slot for your clients?! 1 month and I'll be paying a crap internet connection! Just terminate my account for this problem to stop. This is irritating as I cannot even work at home and we're fighting over a single slot. Terminate my account as you can't even provide good service. That's the best action you can do.

Her name is Mary Grace Bialen, dispatcher of tesco globe kalibo. Maam/Sir, this is not about telecom concerns but she is an employee of yours. She is so impolite "bastos" she kept on posting impertinent concerns on facebook about her rivals. She kept on chatting rude and bad things to her enemy. If u can read the messages, i could say, where is the GMRC of this woman? She's like having mental disorder. Maam/ Sir. She's too much. And she's fond of making up stories to each and everyone. Even to her colleagues. Before, she showed impoliteness towards her manager (vonversa mobile roxas city manager, before) thru her bad messages and facebook posts. Conversa before, wasn't successful because of this mary grace bialen's big mouth. She lets all employees quarrel with each other. Now, as a dispatcher of tesco kalibo, she is also impolite to the customers everytime she receives call. Maybe she has a mental.disorder. She dont deserve to be an employee of your good vompany.

Thank u so much.

I availed the promo of Unlisurf and it was charged Php 50 for one day. The Globe texted me about Fair Policy the day i availed the promo while doing a movie streaming. I haven't finished watching because it was stopped by the network. The network messaged me due to my high consumption usage of data etc etc, they will slow the speed of my internet usage. Yes i understand about the policy, but the promo said unlimited. The mobile data was so slow that i couldn't use the internet even some searching or any social media. That promo was useless and they got my money. I therefore conclude i was scammed by the Globe network.

I have been complaining about intermittent internet connection issues for almost two months now and Globe COULDN'T FIX it. Their customer service sucks too. It takes a long time to get connected to a live customer service representative through the phone. And their Twitter customer service reps takes days to reply to a complaint. They ignore your issues and complaints most of the time. I wonder if these people are just lazy or have limited knowledge abour their job responsibilities. So disappointing and extremely dissatisfying.

They never activated my sim card, it's been 4 days so I can't speak for the cell phone stuff as of yet except you don't provide it yet take payment.

My DSL installers insisted that I needed a new wire to get to the 15mbps speeds that I purchased. They ran a new wire for 1500 pesos with no receipt. After they did their thing I noticed the internet service is slower than my smart prepaid 4g. I started to run speed tests and couldn't get over 2 mbps. This is over the course of a day and night.

Try to go online and it says my account is invalid.

Customer service consists of robots saying the same thing over and over.

If you like to be lied to, pay for services you cannot get and be extorted by globe employees this is a great company.

To foreigners visiting the philippines:

I highly discourage you to use globe when you are in the country due to its very poor services. If I can only rate 0 in their review boards, I would.

Hello globe telecom,

Wala na naman kaming internet since saturday past 6 pm. Ano'ng klase ba nama'ng service to? I've already paid for this month's subscription tapos wala na naman kami'ng internet connection for days now and worse, hindi pa kayo nagre-rebate nang maayos! When we (Customers) spend our time to complain, that means something is not working and you need to go and diagnose what the problem is. There should have been willingness to compensate for issues that are your fault and not ours.

We kept contacting you on sunday morning and luckily after 4 or 5 attempts, we got hold of 1 dumb agent na sa masyado'ng kabobohan, kailangan pang humingi nang kapatid ko nang supervisor para maintindihan lang ang point namin. Then, we had another stupid supervisor who was forced to provide a job order for us and promised that a technical guy/s will come to our house the following day, monday. Hiningi nyo pa number ko so I set my ringtone at full volume so I don't miss any messages or calls incase the assigned person calls. Namuti nalang mata namin lahat sa bahay, we didn't get any call or message and wala'ng globe personnel na pumunta to check ano'ng nangyari sa connection namin. Bwisit!

Until now, wala parin kaming internet connection sa bahay. All this monopoly is sickening! Globe, smart, pldt, veco and many other businesses that just don't care about people but always take advantage makes me hate to be in the philippines!

What's even more unfortunate is that I can not get anyone's attention and help through calm professional discussion. Kailangan ko pa talaga'ng magmura para pansinin nyo ako and to at least feel a little better nang malabas ko sama ng loob ko! Kaya here you go: bwisit, gago, walang mga kwenta, stupid, dumb, bobo, pisti (Bisaya pronunciation), giatay mo!

Good day, I just want to complain regarding your CSR who accepted our requests. Last Saturday, September 16, 2017, the Account Owner, requested to upgrade our plan from Plan1599 with upto 5mbps and 60gb data to Plan1599 with upto 10mbps and 400gb data. September 17, 2017, when we follow up our request, the CSR told us that, it is not available in our area that is why, she offered us the Plan1299 with upto 5mbps and 300gb data and we accepted that offer and she told us that we should monitor our internet speed within 24hrs. September 18, 2017, we follow up again and the CSR told us that, it is still in progress. Then, he requested the CSR to authorize his son on his behalf. Then, after another 24hrs, we follow up again our request and still in progress. But when we follow up again after few hours, the CSR told us that, the CSR who accepted our request for Plan1299 did not close our first request, which is the Plan1599. And the other CSR who accepted his request regarding his authorizing his son, she encoded the wrong person whom we didn't know. His son is authorized in behalf of an unknown person.

ACCOUNT NUMBER: [protected]
TEL. NUMBER: [protected]
NAME: CARLOS HILADO MEMORIAL STATE COLLEGE
(Fortune Towne Campus, Brgy. Estefania, Bacolod City)

Greetings!

The undersigned would like to request to troubleshoot the internet line with Globe landline number above mentioned installed at the Carlos Hilado Memorial State College- Fortune Towne Campus, Brgy. Estefania, Bacolod City as these line were no longer serviceable for more than a week already as we are experiencing dilemma on our daily operations in the office, we’ve been contacting the customer service with regards to this matter and we have not received any response, it has been the expense of the college paying the monthly bill charges against to our account without using the services of the said line.

May this request and kind information receive favorable response and immediate necessary action will be highly appreciated.

Thank you.

Sincerely,

DR. ANDREW EUSEBIO S. TAN
Executive Director

Yesterday, September 13, i asked my daughter to pay our globe bills in SM Fairview and they rejected my checque because according to them they do not accept cheques with stapler holes. Oh well, that was the first time coz my suppliers are accepting my cheques stapled in the dr and si everytime they collect. My daughter is a PWD suffering from Myasthenia Gravis and its so important that she dont get tired. And because yesterday was our due date, she went to Fairview Terraces branch and she was able to pay there. I think SM Fairview's action was a way to get back at me coz i made a scene last time i was there. When i got there last month i got a text message from Globe saying i was 3rd on line. Past 1 1/2 hour and my name hasnt been called yet. So i went to the costumer service counter and asked, only to be told to wait for my name to be called. Evry billing period i always have issues for 1 of my accounts. And if youd check the history of the account i always have complaints for that account. There is always this web application being charged that WE NEVER UTILIZED. I have complained about it since i recontracted that account. The number is [protected]. And i dare you to check the history of that number to understand where im coming from. Going back to my original complaint, your SM Fairview staff is a bunch of power tripping, inefficient people and i so want to go back there and slap their faces with my payment receipt from Fairview Terraces branch and PCHC's memorandum that STAPLERED AND FOLDED CHEQUES ARE ACCEPTABLE! I have 6 good standing accounts and 2 accomodated accounts, so im not sure its good but ill be terminating it soon, AND I DONT NEED THAT KIND OF TREATMENT. With that kind of attitude, they do not deserve to be frontliners!

My husband is always having issues with internet connectivity. At first the rep would just tell him that he consumed all of his allocated gb for the month which we were not fully aware of because when he applied for an internet connection, the agent said it is unlimited! So, to avoid consuming all of his gb thus having a super slow/no internet connection, another agent convinced him to upgrade his current plan to an unlimited one! And so he did hopes that he would not encounter problems with internet connectivity anymore! Now, I cannot reach him via messenger/viber/facetime because he doesn't have an internet connection!

I sent a message on twitter on the 26th of August. I was told that the earliest schedule for field technician would be on the 7th on September. I requested for an even earlier date but to no avail. So, given no choice, I just waited for almost 2 weeks. I was given this Job Order number is [protected]. Scheduled between 1 - 8pm, 7th September. We waited until 10pm but no one came. No advise from you end on the status. Been sending messages to follow up but no one seems to care to answer!

Hi good day,

This is jocelyn nario thats my acxount name and my axcount number is [protected].

Just want to complaint about my subscription we just pay my monthly bill last sept 01, 2017 for the month of august, after i pay we couldnt use the wifi there is no connection until now we just reported already and they said there is no available technician to come over to check our line if there is any problem..its been 1week we didnt use our internet..would you please send me an email regarding for this and send us technician to fix it.

email : [protected]@gmail.com

Hi! I have many complaints since I was started here (confidential company), we are in Globe corporate account/ Globe enterprise but then, the issues since I was started still unsettled. Can someone help me ? The agent allocated with us and biz, always acknowledge our issues but until this time, there still no progress. Can someone from Globe including Manager can help me to get through this?

I need to talk to someone who can give me assurance to settle the issues between Globe and our Company.

I called september 1 for the phone issue. And the agent cotsie(ztm04719-techmahindra) provide me a job order number JO32236615 for september 4 visit/replacement of defective device. Yesterday i called in to follow up if the field technician will visit since its already 1pm. Agent olive(zetl7175-convergys) said that they will and already on their way. She also provide me a conversation reference number OSU1709005138. I waited up until 6pm. Around 6 pm i called again since i cannot use the phone and internet i follow up for the request and talked to gilbert cruz(ztm0380-techmahindra). I asked him to talk to his support/tl/supervisor to communicate with the field technician or whoever the person they can ask for a feedback. However i was transfered to a supervisor since the agent hold me for 10mins and another 35 mins for a feedback. When i was transfered to the supervisor Gi (ztm0217-techmahindra)he/she/it/[censor] ask me if its okay to hold the line since he was waiting for a feedback via email. After 10 to 12 mins of holdtime he came back assuring that the technician will give as a visit until 8 pm. Its already september 5 no technician came. And my connection is still the same as yesterday. If this [censor] will not resolve today it will be a huge hit to you guys.

Contact center rudely handles a frustrated customer here. Please retrieve recorded call (i do hope it really is recorded, as per your IVRS) at around 1:50pm-1:55pm, Sunday, Sept 03. Called 730-1000 reconnection (as i thought my line was cut) team, but was transferred to technical as my line was active and verified i am having selective browsing issues only. This girl (agent) was beginning to ask seemingly repetitive questions and began to be annoying for me - and i expected somehow this person is supposed to understand and handle a frustrated customer. I already showed irritation with my tone and she was matching my irritation until i reached a point where i was provoked to say a bad word and where she retorted 'mas gago ka'. I said i will have her traced. In turn, she challenged me to do so. Been a Globe customer for 5 years now and this is the first time someone did this. I will definitely pursue this case.