Global Supplements — Non delivery of goods purchased
we have purchased two (2) 90 softgels each bottles of MSM Glucosamine under their "Buy 2 and get one free offer" and therefore we should have received three (3) such bottles. The reference number they informed for the purchase order is GSS6921-[protected].
The total amount of the purchase was to be of $33.85 (2 x $13.95 + shipment $5.95). The purchase took place in the end of October and so far we did not receive anything in spite of the fact that the credit card has already been charged for the purchase. By the way, the credit card charge came as $64.80 instead of the $ 33.85 that we authorized.
In connection with the price difference, their explanation was that the shipment (overseas) charge should have been of $19.95 instead of $5.95 and, in addition, they have also made a mistake in the price.
The bottom line is that they acnowledged to owe us the three (3) bottles PLUS a $16.95 refund to the credit card. At this point, in order to facilitate the things we said that we would agree with the $64.80 charge in case they agree to send us four (4) bottles in lieu of three (3).
They have never answered to this proposition and I they keep saying is that they are going to ship the products - they have even said earlier today that the shipment had been made but when we asked for the details (shipment method and tracking number) they went back and said that the shipment had not yet taken place.
If you can be kind enough to provide me with a e-mail address I will be happy to forward to you the chain of messages exchanged so far with Global Supplements.
Thank you for your kind attention.
Carlos F. Micheletti
Ribeirao Preto (SP) - Brazil