The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Global Student NetworkUnauthorized charges

Global student network took our money then refused us a refund because their network was down a week, making it unable to use, but refused to issue a refund and made excuses. Do not use, they will take your money and never see any refund. They wont honor a refund if you log in even one time. They cost less but i wont use them again, you get what you pay for and i got nothing so that tells you what they are worth. They are unethical and we found they are immoral. All we got was excuses why they would not refund our money. It is for classes for children, home-school classes.

Responses

  • Do
    Don Posson Feb 11, 2010

    What this writer fails to report is that they had used the program for over 1 year and had previously reported great satisfaction. In fact, they renewed their annual license for a second year. There were a few days when the information server was being upgraded to a better platform and learning management system, and service was sporadic. The family became quite irrational and accusatory.

    0 Votes
  • Fl
    flax3 May 23, 2010

    Sounds like you changed your mind...enrollments for a yr, one week down isn't a huge deal when your talking yr round.

    0 Votes

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