Global payments reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Global payments
Welcome to our customer reviews and complaints page for Global payments. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Global payments.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Global payments's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Global payments, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Global payments. Your feedback is an important part of our community and will help others make informed decisions.
Machine terminal
Our terminal was not working. We called customer to help troubleshoot. The rep wasn’t able to help and offered to send a replacement via post. What about my business? My business is still open. Shouldn’t they be sending a technician out the next day to fix the issue. ? The rep said it will cost me 125 for a technician. The whole company is a joke. Customer service was rude and unprofessional. No one wants to help or take accountability. Even the rep that created my account told me to call their 1800 number and resolve it myself. Beware people. I can’t wait for my contract to be expired.
Merchant banking services
Here are copies of emails trying to get answers. This was a three month experience trying to close my account and getting funds deposited from August / Sept 2016. Horrible service, no replies to email until I lose my you know what.
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You have got to be kidding...!
Jan 31 statement on # 4078... - two transactions totaling $98.17 and fees are $87.22. And these were transaction from Sept 2016. This is unbelievable.
Now you know why I went to PayPal.
We are officially done. Will I be getting any more surprises or do I have to put a stop payment on Global at my bank?
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Three transactions dated from August and September 2016 have not been deposited in my account as of Jan 1 2017.
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Here we go again, please explain these high fees when zero transactions were made for the month of October 2016.
#4121... - $0.00 deposits - $100.00 fee
#4078... -$ 0.00 deposits - $120.00 fee
financial services
The problems started when I would wait for long hours for the processing my online payments. I fought with them and eventually after few months they let me change to a new processor but still owned my gateway. Then after two weeks they closed my gateway. Though my issues were eventually resolved I don’t want any of my fellow merchants to go through a similar experience. Hence the post
The complaint has been investigated and resolved to the customer’s satisfaction.
debit card
Alveris
I have an export business and it was doing well before I signed up for services with Global Payments. Last September I got a bulk order and customers choose to pay via credit card. But this set off a fraud investigation where Visa and Master cards are not eligible for transaction. When I sought an explanation the service provider did not respond to my request. Global payments terminated my account worth $11000 and unceremoniously informed me that I will not be able to access the same before a period of 200 days.
The complaint has been investigated and resolved to the customer’s satisfaction.
Rude and predatory
I have a gambling problem and ran up $2500 that I owed Global Payments. I've probably had over 100 transactions with them in the casinos, Each transaction was anywhere from 500 to 2500 dollars. They refuse to tell me how much money I've made them. When I ran up this small debt I was considering bankruptcy. Gambling messed me up good. When I told them that...
Read full review of Global payments and 1 commentDeclined check
Purchased gasoline at a Holiday and was told check declined, got a printout of phone number to call and all it does is refer to a "Service" to purchase and wait for a text message on my cell phone (plenty of money in the accounts both times).
Attempted to purchase items at MinnCo Computers in Waite Park, MN and check was declined, received "transaction Confirmation "
all it shows is Declined, Decline Check and a phone number to call [protected], I get a automated message asking for personal information and a message to expect a response in the mail in 48 hours.
MY response is a letter to each of these businesses and Global Payments with a note that I will NEVER shop at a business that does business with Global Payments and I will recommend to all of my customers to do the same.
Overcharged
To Whom It may Concern: It has been three months and we are being billed much more than what we were told at the initial consultation. The payments for Master cards are still going to the wrong account. Evo Salesman will not return any messages left on his cell. He says we need to deal with the merchant services customer care and if you call there we are...
Read full review of Global payments and 1 commentElevating the Voice of the Consumer
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