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Glamour Shotsterrible customer service & quality of pictures

Arrived at the Queens Center mall Glamour Shots for my sons 1st Birthday photos, only because I had a $100 gift card given to me for my baby shower, $100 was by then $60 because they charge you $40 for a sitting fee ( really for a 1 year old) The girl who helped us settle in was very nice and friendly, at this point prices are not discussed or displayed anywhere, 20-30 mins later and a fussy baby, the photographer was ready, he was cold rigid and not baby friendly at all, seemed very stressed and frustrated??? wanted Me the make the baby smile??? isnt it his job. They have NO props at all, I had a balloon, teh number "1" that was used with some of the shots, and these old blocks were also used, the rest of teh pics were on a sheeton the floor, with no backgrounds?? At this time my husband and I were frustrated, HOT and not satisfied, we tried to complain to someone and they said not to worry that we would love the pics. We waited another 25-30 mins to see the glamourous photo display on a large screen with music, and yes the pics werent so bad, however how can an adorable baby boy come out bad in pictures??? It wasnt that the pictures were great is that my son is cute!! The owner Kenny, put togetter a breath taking collage and announced the grand total to be $2, 500 and $45 if we wanted any enchanced with colorization overlay/blk/wht or sepia. My husband atthis point stood up and walked out, I clearly said that those prices were not in our budjet and I only had $200 to spend. He at this moment lost all interest in us since we werent spending over $1000 and was rushing me and asking if I had a credit card if I wanted to open a credit from them to finance the pics. I ended up choosing 2 poses and paying an extra $45 to enchance one of teh pictures. 3 weeks after the pics were taken I called and they said that they werent ready and had to call back the following week because they were re-ordered, They called the following week and I picked them up a week later, 5 mins before the shop close, I paid my balance and left the store, when I arrived one of the two pictures was over exposed, my sons face and shirt blended in with the wall, the picture was terrible and it was teh one we paid an extra $45 for. I quickly tried calling customer service and they were closed I called teh folloing day ( Monday) left a messsage and nobody called me back, I called again Tuesday and was able to speak to someone that said that they no longer work with teh Queens center mall store and gave me another number, I called that number to be told that I have to deal with the owner kenny again?? Really?? why would I want to deal with them again?? Never ever again, Glamour shots is a rip off and their pictures are really not all that they seem in their website.

Responses

  • Jo
    Jose Ortega Jr Mar 17, 2012

    I am a parent of 5. I took my family in on 4 occassions. I brought my daughter in the first time. I spent $1500. I agree that they are expensive, however, you do get what you pay for. The staff at the Queens Center mall were very professional. They were not young kids there. The photography and service was exquisite!
    Management was great there. I proceeded to bring my other daughters 3 more times. Everytime I been there, I always got what was expected. Great service and great photography. I have lived in Queens for over 30 years and the last 5 years this store has had a great reputation of high quality photography. Thats why we continue to come back. Its too bad we went there last year for christmas and found out that they moved. We went to the one in Staten Island, and unfortunately, It was not nearly the same service and quality at the Queens Center Mall.
    Happy Customer

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