Ginny'spoor customer service

Ginny's gets an "F" for poor customer service. And it gets a double "F" grade for poor website design that makes it impossible to pay your bill. Sometimes it works and other times it doesn't work. When you call to make payment, make sure you call midday because they don't answer the phone and you get a recording that says "call back later." Their customer service staff are rude and unapologetic for the kinks in the business practices. I also found accounting mistakes on my bill. Over all, if you want to be frustrated and if you like having difficulty paying your bill on time, by all means shop at Ginny's. Otherwise, don't waste your time or money.

Responses

  • De
    desertgarnet Mar 02, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I agree about the customer service...it is not there. I have had no problem with the bill pay. I am having problems with getting any answers. You email them and the don't answer...you call and you can't get through. Ginny you need to improve you customer service, before everyone starts shopping somewhere else...There is a lot of better places to shop and you are not worth the frustrations. I give them an F for customer service and a D for their other efforts if any

    0 Votes
  • Ba
    barbara e rich Mar 30, 2017

    I also paid off my bill at ginnys an it is still marked collections and cant get no response I have found Montgomery wards great to do online shopping if something was broke when I received it I called them very friendly staff very aplojetic to me also sent back paid return shipping boxes to return if I ever need anything it sure wont be ginnys

    0 Votes

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