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Giltterrible service, tricking customers

1
E Nov 29, 2017

10 days ago, I made an order with several handbags, they were in really good prices. I thought it was some kinds of clearance sale, so I spent hours to pick what I want. After placing the order, I received shipment notifications, and bank notice that they charged money. Then, I was expecting to receive this order; however, Gilt is call it back without notify me. When I see the package was delivered back to KY, I called the customer service, they told me it was a technician issue, and they can't give me my order. I feels so bad, they don't respect customers. If they notice me before charge money or even before take it back, I wouldn't feel angry. I'll understand that, but they didn't. I think they deceived me, I'll never trust Gilt anymore. Bad!

  • Gilt's Response · Nov 30, 2017

    Hi there,

    I am so sorry to hear that there was an issue with your order. If you could please forward your email address to [protected]@gilt.com ATT: Mary. I will be more than happy to take a look into this for you.

    Warm regards,
    Mary
    Gilt Customer Service

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