Gillettegillette heated razor

D Jul 18, 2019

I'm very disappointed with the refund process. I purchased the heated razor for Father's Day and it didn't work. I returned it with ALL requested information on June 21st. The razor was received at the IFS-Returns Center on June 28th. My problem is I haven't received an email or any information concerning my return. When I called on July 2nd and 18th, I was told my information was not in the system yet. In addition, I was told it take 6 to 8 weeks for a refund. Can someone please explain why it takes so long to place return information in the system and get your money back. It shouldn't take a month for someone to receive a refund. If my husband didn't want this razor so badly I would NEVER do business with this company again. The fact that you can't do exchanges is obscure to me.

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