The complaint has been investigated and
resolved to the customer's satisfaction
GigaPartsBad service


They messed up their system by not having the weights of the video cards they sell. Because of this, it took them an extra day to ship out my item. I had paid for 3 day air because I needed by a certain date. We spoke about the mess-up before they shipped. They refused any responsibility in the delay and I was forced to pay an extra $10 to upgrade to 2-day air in order to get my package on the same day. As I see it, since the customer did not make a mistake, the customer should not have to pay for it. They disagree.


  • Wb
    WB McCarty Mar 29, 2016
    This comment was posted by
    a verified customer
    Verified customer

    As far as I can tell Gigaparts doesn't promise to ship by any particular day. Ursula doesn't mention a personal promise made specifically to her before the time of her purchase. Apparently Gigaparts took longer than she expected. But her expectations don't create promises.

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