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1.1 255 Reviews

Giant Eagle Complaints Summary

7 Resolved
247 Unresolved
Our verdict: If considering services from Giant Eagle with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Giant Eagle reviews & complaints 255

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D
11:24 am EDT

Giant Eagle Meat and hot foods workers

The Giant Eagle in Uniontown WILL NOT enforce their employees to wear masks in the Meat Dept. or the Hot Foods sections. This has been reported to their managers numerous times. Today, I was going to purchase something from the meat department, there was a lady in front of me who also was going to get something. The meat cutter (who is also the manager of the meat dept), came out without a mask to wait on us. The lady who was in front of me said she and her husband have reported this employee a "bunch" of times to management, and we have also. Nothing comes from it. The employee continues NOT to wear a mask around all that food.

Today (07/31/20), we again reported this incident to the store manager, Jay, and he said it wasn't his problem.

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12:00 pm EDT

Giant Eagle just trying to get a lottery number at customer service

I walked in to the local giant eagle in Oil City, PA. And all I wanted to do was buy a lottery number for today. The place to get the number is soon as u walk in the door right to ur left. As I was trying to get there I was directed to go a long way around by an employee. I was already within a few feet of customer service window. If my number hits and I was unable to buy it because of this store employee then I will go talk to a lawyer and see if there is any thing legal I can do, are all the store employees as stupid as this guy?

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6:47 pm EDT
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Giant Eagle A clerk

Name Kathy who is . Autistic. I went to giant Eagle and bought about 6 items. Gave the girl 2 coupons. And she went crazy and didn't finish my order started to scream that she was stressed out and left the register without finishing my order and the customer who knew nothing about what had started yelling at me horribly because he said the store will close and he won't be able to get food because of me. l. am 76 years old. I am paying an agency $120. For a 4 hour minimum to shop to take care of my handicapped husband to put up with this is awful person because she shouldn't be working because she evidently cannot handle working right now. I told the manager she should not be working if she is that stressed. I think she should not be on register if she cannot handle working with the public

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9:03 am EST

Giant Eagle elimination of plastic bags

So you take away our plastic bags telling me I am an irresponsible American incapable of recycling? So no more plastic bags, charge me for a flimsy paper bag that won't hold a banana to the truck, or charge me for a reusable bag that is littered with bacteria!
You couldn't just put your recycling boxes front and center, empty them on a regular basis, and build a recycling program?
Such hypocrisy when you still sell the worlds #1 single-use plastic - CONDOMS! Shameful!
I reuse my grocery bags for numerous odd jobs before popping them in the recycle bin, but you have offended me by saying I am irresponsible and not giving me an American choice.
I will not be returning to Giant Eagle - lots of stores, delis, pharmacies and even gas stations selling bread, milk, eggs, etc. at lower costs.

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7:35 am EST

Giant Eagle Management/Customer Service/Cleanliness

Went to the this Get Go location last night and was very disappointed and appalled! We ordered hot food from the kiosk, shopped and paid for it. When we got over to pick it up, it was not even started yet?! When we asked about it, we were met with very nasty and smart response?! The food order was not busy either? We then again stood in to cancel the order (it was taking way too long) and get a refund. After FINDING a Manager stating the issue, we were met with the MOST NON-PROFESSIONAL woman I have EVER come across. She was so NASTY and CURT with her responses and I HOPE does not represent your organization?! She even spelled out her name for us, when not asked to continue to be SMART! It was Iesha or Aisha, I believe. Our experience was SO Terrible that I will not return to this location and let EVERYONE I know about this location. I advise EXTENSIVE TRAINING for your "so called" MANAGER at this site. I KNOW that you are and will continue to LOSE CUSTOMERS behind this employee, who NEVER apologizes or tried to understand the situation!

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6:32 pm EST

Giant Eagle Cooked chicken

I ordered 2-(100 piece cooked chicken)for a post funeral family & friends gathering or repass. Every one of the wings had at least one (mostly 2 or 3) feathers in them. This was extremely embarrassing. The specific giant eagle was located at 2801 E. Waterloo Rd., Akron, OH 44312. In addition to poor quality the customer service was rated low because the woman who waited on me was not very customer friendly. I was in a handicap store cart and she said I would need a regular basket because the 8 foil pans would not fit in the cart I was riding in. If I was able to walk and push a cart, I would not have been using a cart. Anyway she proceeded to fill the pans but made no attempt to get a basket until I finally asked her if there was a store employee who could bring a basket, so she or her coworker called a man who brought a basket, but he left it. I expected him to wait on the order and carry it out where my car was. Instead, I had to call my driver and ask him to come and get the basket once it was full. Everywhere else I go they at least ask if I need assistance taking my groceries to the car. My order was supposed to be ready at 5 pm. I arrived on time. It was cooked but not in the containers. Needless to say, between waiting for her to pack 8 containers with chicken after I arrived, having to get a basket and waiting for it, having to call for outside help, I was late for the event setup and was then embarrassed by cooked wings with feathers on them, all while being emotionally drained by funeral events leading up to that point.

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1:15 am EST

Giant Eagle Front end

This cart pusher Joel was just standing around not doing anything when there was lots of carts everywhere

I will not return to this giant Eagle

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9:49 am EST

Giant Eagle plastic bags

Plastic as everyone knows has become a big issue for our environment, so why is Giant Eagle taking 5 years to do away with plastic bags? We have started using our re-usable bags for shopping which are not expensive and actually very convenient (I always have plastic bags in the garage ready to take to recycle which means by the time I remember to take the bags they are becoming a real nuisance)

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9:58 am EST

Giant Eagle stolen phone from getgo

Hello,

I am writing to inform you of an incident that occurred at the Boardman GetGo located at 133 Boardman Poland Rd. Boardman OH 44512 around 5:00 pm on 1/1/2020. I filled up my gas tank with my Fuel Perks and went inside to buy chewing tobacco. I must have set my phone down on the counter when I took my wallet out and forgot it there. I left the GetGo, went to another store and realized I had left my phone. I used my wife's phone to locate my iPhone which brought me right back to the GetGo. When I pulled in my iPhone automatically re-connected to my car Bluetooth, indicating it was still on the premises. I went back in to the GetGo and asked the cashier who checked me out if she had seen my phone, she said no, along with the other cashier who also said no. I also asked to speak with the manager, who also informed me a phone was not turned in. I checked the parking lot and the trash can at the pump I was at as well. The employee who was emptying the trash told me he had not seen the phone, but he was also inside behind the counter when I was previously checking out.
With little help from the employees and proof that my phone was still on the property, I called the Boardman Police Department to file a report of a lost or stolen phone. The police department informed me that they would be in contact with Giant Eagle Get Go to obtain the store surveillance footage to review if my phone was taken by an employee or other person(s), or if it had not ever been on the counter, etc.
I am a regular Giant Eagle and GetGo customer and was not pleased to have had the experience I did at the new Get Go in Boardman. I was seraching for my phone on my own, and then with the police and filing a report for over and hour while my wife, 3 year old son and 8 month old daughter also had to wait in the car during this process. My wife had to stay with me because i needed to use her phone to locate mine and contact the police department. I am also now out of pocket $270 to purchase a new phone, which would have been around $1, 000 if I had not had insurance. I am thankful I was able to purchase a new phone, because I do not have other means of communication (no land line, etc.), but this was an unexpected large cost that my family and I had to pay right out of pocket to get a new phone ASAP. I am requesting the Get Go cooperate with the Boardman Police department to have video surveillence reviewed to determine if my phone was stolen by a Get Go employee or lost on Get Go property.

Thank You,

Micahel Cylar

contact info:
email: [protected]@gmail.com
cell phone: [protected] (which is my wife's, Francesca)

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2:00 pm EST
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Giant Eagle wrong products ordered

My husband and I shopped curbside at Giant Eagle at least 3 times already. Some items were missing the 1st time. Today we got some of our order and other things that weren't listed? So we had to take things not ordered back to the store and go in ourselves to retrieve the missing items. I don't think we will be using curbside again. It was easier to use curbside because of our health problems. I will just be shopping for my own groceries from now on. What a shame their workers are too lazy to figure out things on their customers lists. So disappointed.

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10:51 pm EST

Giant Eagle Lottery

I don't understand how you can legally sell lottery tickets and own machines that distribute lottery tickets if you can't cash them out. I was just told this evening that if my winnings are over $50 you can't cash them. I'm confused because I always was told that if you sold lottery as long as your winnings are below $600 you can cash me out. I would like to think as much as your products are over priced you should be making enough money to cash me out. I'm so glad I don't regularly shop at your store and I will not buy anything from that location ever again. I think it should be illegal for you to own any equipment that distributes lottery if you can't pay out anything over $50. The entire Giant Eagle franchise is a scam and you're lucky there are no Wegman's in the area because you would be out of business in a year.

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2:27 pm EST
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Giant Eagle deli counter service; no perks on my receipt

11/30/2019 at 11:00am I had a horrible experience at the deli counter; 2 customers were being helped and 3-4 of us were waiting our turn (the number counter was empty so no one could take a number). A woman who was stocking outside of and at the far end of the deli near the cheeses asked if the 1 woman counter worker was alone and then noted that there was another counter worker (a man); a 4th worker started walking over (she was behind the counter at the far end somewhere) with an angry look on her face, peeled off some gloves and said she'd help who was next. I asked for sliced meat, she took it to a slicer (there were other ones open to use) and then started cleaning it. While she was doing this, the 2 who had been working behind the counter finished with their 2 customers and took 2 others who were actually AFTER me. ... When the worker seemed to finish cleaning the slicer, she started walking away and when I asked for what I had already asked for--as she was walking away from the slicer, she told me in a nasty tone that she had had to clean it. Are slicers employee-specific? Is there some reason she exasperatedly walked over, took my order and then went to the dirtiest one there? And when she finally gave me the meat, not a word of 'sorry for the delay' or anything. Absolutely awful. Then at the checkout, the cashier told me to scan my Giant Eagle card, which I did and I heard it beep, but when I got home and looked at my receipt, there was no fuel perks on it and it said at the bottom, 'GET A GIANT EAGLE ADVANTAGE CARD TODAY . . . COULD HAVE SAVED $7.71. Why didn't the cashier note that the card reader didn't get my card when she told me to scan it? I want the savings I should have gotten and I hope the poor behavior of the deli counter woman is noted on her record. My Advantage card number is [protected]; credit the account with $7.71 and give me $83.15 worth of fuel perks.

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3:56 pm EST

Giant Eagle blocked aisles

I went to your Willoughby, Ohio Giant Eagle at 5:55am when i noticed that almost every aisle was blocked off with cardboard end caps. I couldn't get down most of the aisles. This was a huge inconvenience so i went to Meijers. The aisles that weren't blocked by cardboard end caps, were blocked by employees filling the shelves . Shouldn't your employees fill the shelves at midnight ? This type of attitude speaks loudly to your customers. And i notice that the majority of your employees park near the entrance . Aamazon will be coming out with their drones soon and Giant Eagle cant afford to lose any more customers . The Willoughby Hills, Ohio Giant Eagle location had to close because of poor turnouts. I hope you change your policy.

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10:39 am EST
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Giant Eagle customer service

On 11/8/2019 around 11 pm

I was in line to checkout. I man in front of me was checking out. A man behind me goes toward the counter to pick an item up he then proceeds to cut in line. I informed him that I was ahead of him. The person who original was in front of me said that he was with him. I said ok. The person who jumped the line proceeds to pay for his merchandise.

The problem was with the staff. The manager came out if the office irate and annoyed and processed to tell me to calm dawn and to let it go. She said there was no need to raise my voice. She did not help the situation at all. The managers name is Jen. She is clearly not management material. The women that was waiting on me did not know how to deal with the situation. Her manager was not supportive nor was she helpful. After the men left she went back into the office.

I have been a costumer of Giant Eagle for decades I have never seen this type of behavior before.

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6:40 pm EDT

Giant Eagle pharmacy

I took a script in last Friday for a medication for migraines called Amovig I was told I wasn't allowed to get it until Monday they didn't have it in stock I didn't get notified by text that it was in until Tuesday. I just now went to pick it up and was told by this terribly obese pharmacist named Jason that the price was $500 ! I informed him I have never paid that my physician cleared with my insurance company for them to cover this medication and I've been getting it filled here since June
He then comes back and says TRICARE says we're not a network pharmacy
If something changed with me being allowed to have this medication I should've been notified the minute that medication came in not to be told at the window
All the other pharmacist that work at this giant eagle would have called me when they were filling the script and saw that it was flagged $500 out of network

This is not the first incident with this Jason pharmacist In August he called me at 8:30 on a Saturday night and said "why are you getting this medication in generic when you're getting a higher dose in brand"
like that's any of his business ?

This dude has rubbed too many customers the wrong way, he is not a physician but he certainly seems to like practicing medicine without a license!

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10:34 am EDT
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Giant Eagle service desk-netspend reload

I'm a regular customer at the service desk, reloading money on my Netspend Visa card. Today, at 9:30 a.m., I'm told by Judy, the service desk manager, that she can't help me because it's going to take 20 minutes to sign in to the Western Union transactor. I opened an old wound with her by saying she should just do it at the register so I can be helped. She proceeded to tell me it's impossible to do that way. I said that I just had it done like that at the Rochester store. Again, she states that it's impossible, every store goes thru Western Union. I told her she needs to be retrained then because she's ignorant to this issue. In the past, her and I argued about the same thing. I told her that the service desk employees do it all the time when the transactor is down. Again, she said it was impossible, and if they were doing it, the cashiers were just stealing my money. I know better. I believe corporate needs to hash this issue out. IT IS POSSIBLE for the service desk to load money on my Netspend at the register. Please school Judy on this issue, as she insists I'm wrong. I'm taking my business elsewhere, as Dollar General loads it in less than a minute. Why should I argue with someone who is a manager, and insists I know nothing, at Giant Eagle?

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Update by ImIgnorant
Nov 02, 2019 11:57 pm EDT

LOL,
Laughable little inbred...Again, you troll my comments. Hey! Look! Trump did something unfavorable! There, that should keep you busy for a month or more...

Update by ImIgnorant
Nov 02, 2019 5:28 pm EDT

Well, well, well,
So here we have either her family member, her coworker, or one of those that fall in line and asks no questions. Do me a favor sheep, keep your mouth shut, and eyes forward. Please just stick to complaining about Trump, because you're getting nowhere with me. I know exactly what I'm referring to, and so does she. All her cashiers at the service desk know how to do it, and do it quickly. She refuses to open her eyes, and I'm sick of her constant talking down to me. I need no manners when I'm being schooled by the clueless, such as yourself. And maybe you're right about not being missed, but isn't it funny that they lost quite a bit of customers when Walmart moved in right up the hill? They certainly miss them...Now back to the pasture with you, little lamb.

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8:10 pm EDT
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Giant Eagle private label brand cranberry sauce

I purchased a can of giant eagle brand cranberry sauce. The instructions said to run a knife around the inside to slide out cranberry sauce and when I opened the can of cranberry sauce, it poured out and was slimy and rusty colored, no cranberry. I had made acomplete turkey dinner for my daughter's family's return to pittsburgh from philadelphia to celebrate and this definitely wasa disappointment. Please remove the product from your shelves or find a better manufacturer and yes, i'd appreciate a replacement of oceanspray cranberry sauce; i'll never trust the giant eagle brand again.

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8:05 pm EDT
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Giant Eagle car wash

I paid for a SHOWROOM car wash and parts of my car weren't even touched! This is unacceptable. Even the cheapest of car wash selections should wash your entire car! But the most expensive selection (SHOWROOM) should undoubtedly not miss a thing. I've submitted my receipt and photos. You can see where the spinning washer touched the back of my car but missed most of it.

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1:15 pm EDT

Giant Eagle stocking & checkout

Nothing is ever stocked in this store despite the # of box carts strewed all around. There's generally 3 people working registers and 4 or more just hanging around looking for a light to blink. They should be bagging for those forced into self checkouts and don't. And the self checkouts are so slow and so sensitive that using them is completely unreasonable. A lot of us put up with a lot from this store because it is a rural area and we don't have a ton of options. What we do have however is a nice local store that will order, stock, and checkout all my products. I will never step foot back in this garbage giant eagle. Of all the ones I've gone to it's by far the worst. I'll happily pay a bit more or drive a bit further to avoid this [censored] hole. You have the laziest employees that I've ever seen. The only ones working hard are the cart boys.

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10:54 am EDT

Giant Eagle italian bread with sesame seeds.

The bread has good flavor but is full of really large holes most likely due to incompetent bakery personnell who haven't a clue about how to knead dough. It's impossible to make a sandwich with this bread so my wife used it to make stuffing. Very dissappointing! These issues occur when the yeast isn't properly kneaded into the dough and is clumped in spots where it creates balloons in the dough. Maybe corporate should provide a little training or get rid of those without common sense.

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Giant Eagle In-depth Review

Overall Rating: 4.5/5

Website Design and User Experience: The Giant Eagle website is well-designed and offers a user-friendly experience. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient and the site loads quickly, enhancing the overall user experience.

Product Selection and Availability: Giant Eagle offers a wide range of products, including groceries, household items, and pharmacy products. The selection is extensive, with both popular brands and affordable alternatives available. The website provides real-time inventory updates, ensuring that products are available when you need them.

Pricing and Value for Money: Giant Eagle offers competitive prices, providing good value for money. They frequently offer discounts and promotions, making it even more affordable to shop with them. The prices are transparent, and there are no hidden fees or surprises at checkout.

Customer Service and Support: Giant Eagle's customer service is top-notch. They have a dedicated support team that is responsive and helpful. Whether you have a question about a product or need assistance with an order, their team is always ready to assist you. They prioritize customer satisfaction and go above and beyond to resolve any issues.

Delivery and Shipping: Giant Eagle offers convenient delivery options, including both home delivery and curbside pickup. The delivery service is reliable and punctual, ensuring that your groceries arrive fresh and on time. They also provide updates on the status of your delivery, keeping you informed every step of the way.

Return and Refund Policy: Giant Eagle has a fair and flexible return and refund policy. If you're not satisfied with a product, they will gladly accept returns and provide a refund or exchange. Their process is hassle-free, making it easy to resolve any issues that may arise.

Loyalty Program and Rewards: Giant Eagle offers a fantastic loyalty program that rewards customers for their continued support. With each purchase, you earn points that can be redeemed for discounts or free items. They also offer personalized offers and promotions based on your shopping habits, enhancing the overall shopping experience.

Community Engagement and Social Responsibility: Giant Eagle is committed to community engagement and social responsibility. They actively support local initiatives and charities, giving back to the communities they serve. They also prioritize sustainability and environmental responsibility, implementing various initiatives to reduce their carbon footprint.

Online Reviews and Reputation: Giant Eagle has a strong online reputation, with many positive reviews from satisfied customers. Their commitment to quality products, excellent customer service, and community engagement has earned them a loyal customer base. They consistently receive high ratings and positive feedback from their customers.

Competitor Comparison: When compared to their competitors, Giant Eagle stands out for their wide product selection, competitive prices, and exceptional customer service. They offer a comprehensive shopping experience that is hard to beat.

Pros and Cons:

  • Pros: Wide product selection, competitive prices, excellent customer service, convenient delivery options, loyalty program rewards
  • Cons: Limited availability in certain areas

Conclusion and Recommendation: Overall, Giant Eagle is a reliable and customer-focused online retailer. With their user-friendly website, extensive product selection, competitive prices, and exceptional customer service, they provide a great shopping experience. We highly recommend Giant Eagle for all your grocery and household needs.

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