The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Gettel Kia DealershipWarranty scam

J

I had an issue with my vehicle a few weeks prior to visiting the dealership. My vehicle was overheating, which caused damaged to my radiator. So a mechanic said that i needed to change the radiator and thermostat, which i did. The car was driving fine, until a few days later when my engine light came on. I went to the nearest Advance Auto store for a diagnosis, and they told me it was an electrical problem with my spark plugs. So i got the spark plugs changed. The car was driving fine for the first two days. After that the engine light came on again. And for some reason the car wouldnt start like it normally would. I had to mash the gas peddle for the engine to kick completely on. I had no clue what the problem was so, the next day i went to an auto shop to get an oil change, and to also change all of my other fluids. The associate told me that i was running low on coolant. And i thought that was impossible since it was just changed last week. He told me i might have a leak, most likely the head gasket. So i called Kia Motors America Inc. and asked if my car was under a warranty. They said yes, so i got my car towed to the nearest Kia Dealer, which was Gettal Kia in Bradenton, FL. They told me that the car couldnt be fixed under warranty due to me being negligent. Driving the car while the issue existed. I attempted to call Kia's Main Office, but they just sided with the mechanics decision. I thought i was being no where near negligent since i was taking care of every problem that was given to me by professionals. I believe they are being unfair, and that they are just trying to find any reason not to fix my car under its warranty. Instead they want me to pay that $2000.00 bill, of course. What is the point of a WARRANTY if i cant use it?

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