Getaroom
reviews and complaints

I am Babatunde Phillips from Nigeria and I booked for IBIS HOTEL TRADE CENTRE Dubai for 2 rooms for 7 nights on 19 November 2019 and the money deducted from my account on 25 November 2019. After I didn't get a confirmation from the hotel, I tried making calls and informed I have no such bookings. I have tried calling the CCI HOTEL RES that reflects on my credit card to no avail. I need assistance now because my trip to Dubai is for 16 December 2019. Grateful

Conf. # R1756061160
11/19/2019 Booked a room on line while traveling. Thought I booked through motel but didn't find out differently until I checked in. When I checked in she showed a rate of 60.00 which is what you pay them for the room. When I got my bill you charged 71.10 for room which is what I thought I was paying. You had also added a 37.75 charge on. My total ended up being 108.85. Needed a second night so I booked directly with motel and it was 79.99. Your site is a rip off to people. I will make sure I let everyone know your SCAM. I travel a lot for work and I will post this for everyone that I am in contact with to see. (Social Media) I hope you enjoy that 37.75 charge you made off me. I will also make sure it is on the BBB site. I know you made money off the rate but you shouldn't charge the 37.75 fee.
Denise Smith...[protected]

Hello, this is Rosie miller, I am very disappointed with this company! getaroom.com

of which I never heard of. I was under the assumption that I was booking with the official company hotelsexpress.com. I was charged an extra forty dollars and found out that I cant cancel my reservations and if so will not be refunded! not acceptable I would never book with a third party. I would like to be refunded my money back thank you
p.s my date is 11-22-2019 reservation # R1739867045 please respond back to me thanks

This booking service is a SCAM! I booked a reservation at Boston Beacon Hill and realized I had not reserved the correct dates. Though it is my own fault, I called and tried to get the dates changed to a week later. Apparently in reading the fine print this website will NOT change a reservation. I called the hotel and they did all that they could to try and help, and in the process I also found out that the price was LOWER booking direct than through this site. A nearly $200 mistake in having to cancel the reservation. Definite lesson learned is to never use this site.

Getaroom.com are scammers. Getaroom stealthily intervened in my own online transactions with booking.com and then changed the quoted room or currency rate and/or added "non-refundable" surcharges that I never agreed to. Clearly Getaroom's practices suggests that it intends to embezzle rather than serve clients…..
I was charged outrageous "Tax recovery charges and service fees" without my consent.

I contacted Getaroom Customer service and exchanged several emails with them to recover all the charges (without success) prior to posting this complaint.

Transaction #1 (see confirmation attached below)

On the morning of Sept 13, 2019. I went on the internet and booked 2 nights at Days Inn in Sault Ste. Marie (Ontario, Canada) while stopped for breakfast in Wawa, Ontario. I reviewed prices as shown on Booking.com in CANADIAN dollars (see attached email image taken later that same day). I proceeded to book 2 nights at approximately CAD $109 per night. I was expecting a total charge of approximately CAD $218 and did not see or agree to any other charges before agreeing to book.

Within moments of booking I received an email confirmation from Getaroom at 10:01AM with charges of USD $246.47. Obviously the charge was MUCH higher than what I had agreed to and it was quoted in USD not Canadian dollars. Additionally there was an outrageous charge of USD$80.98 for "Tax recovery charges and service fees". I called the 1-800 number at 10:19 AM (and 3 more times after that) to speak to someone for an explanation and to have the extra charges dropped. Finally, I was offered a paltry refund of USD$16 (which I received on Sept 18, 2019). I had no time to argue further with the agent as I had to get back on the road.

Transaction #2

On the morning of October 8, 2019 I went online and booked a room at the Allyndale Motel in Duluth, MN before leaving from St. Ignace, Michigan. The online quote from Booking.com was for approximately USD $70 including taxes, etc. I did not see or agree to any other charges before proceeding to book with Booking.com. I was then prompted online for my credit card data. Subsequently I received an email confirmation from getaroom (not booking.com) for USD $120.13. That was a USD $50 premium over the quoted rate I agreed to. Of course I called the 1-800 number and was told that the "Tax recovery charges and service fees"charges were non refundable but I would get a rebate of USD $8. Once again I had to get on the road and had no time to argue with getaroom.

The next morning I talked to the owner of the Allyndale Motel and he had no idea who Getaroom was and confirmed that State taxes were only 10%. Clearly the USD$ 50 surcharge from Getaroom for "Tax recovery charges and service fees" was a farce at the very least.

Conclusion:

Getaroom.com is in the business of hijacking private online transactions by deceiving customers and charging them undisclosed fees for non-existent services. Do not use them! If you get an email confirmation from them which includes "Tax recovery charges and service fees" be sure to call MasterCard or Visa and cancel the transaction BEFORE you use the accommodation.

Wanted to book Holiday Inn Toulon (France) and Google search showed me holidayinntouloncity.customerreservations.com which seemed legitimate but was in fact Getaroom. Showed a rate of 119 euros for 2 nights which was ok but after putting in payment details, I got debited for an additional 72 EUR 'service Fee' which I certainly was not given the opportunity to authorize. Obviously they then say that everything is non refundable even though the actual hotel has no record of the booking (yet?).

This company should not be in business and TrustPilot reviews indicate that there are many disgruntled punters who have fallen for the same misleading and dishonest tactics.

Hi,

Advertising a room at £57 and charging £89 once credit floats details have been submitted is extremely devious.
I am totally disappointed with my first experience of using Getaroom.com total rip off.

Once the non-refundable booking was confirmed I was unexpectedly shown a charge of £89.
This without any prior warning is not the level of customer service I would expect. Especially given the years I have spent being told how great service is in America.
Hiding over 50% of additional charges in terms and conditions is just not on.
Poor show.

I booked a room at 3:15PM today, November 7th on their website (non refundable which should have been a clue) at an agreed rate of $85.49 for Drury Inn in Mobile, Alabama. When I received the confirmation, I noticed that taxes and fees were charged at $40.87 which was not on the website booking. The tax according to Drury should have been a little of $13.00. The difference is their booking fee which amounted to $27.00. They are associated with Priceline, and Priceline gave me a phone number for Get a Room and said that they are 3rd party.

After calling two different numbers, I was able to get a credit of approximately $12.00. THey would not allow me to cancel the reservation.

Buyer beware!
Jim Nordhaus-The Woodlands, Texas

We had to cancel the reservation (two full days in advance) due to family issues and when I tried to call directly, the line kept hanging up. There was no warning that I was going to lose the entire $166 (I called the hotel and I don't think they're getting anything).

I called customer service and asked if they could at least reinstate the room and they said no, they were not able to do that either. I asked for a supervisor repeatedly and was told there was no supervisor available.

The kicker was that the booking clearly stated there was free cancellation and that was an absolute lie.

I booked a hotel in New Delhi, India for check in today (6th Nov 2019) for 1 night. It was a prepaid booking. However, on reaching the hotel, I am told that they have not received any booking confirmation from getaroom.com
Furthermore, the hotel does not have any tieup with getaroom.com
I called the customer care where after a lot of tries, a lady (Amber) answered but on listening to the issue she asked me to hold and transferred the call and I was on hold forever.
I have paid $96.91 and need a refund or confirmation as I am at the hotel right now.

My booking details are below;
Reservation Details
Status CONFIRMED
Conf. # R1734961073
Arrival Wednesday, Nov 06, 2019
Departure Thursday, Nov 07, 2019
Costs & Fees
Subtotal US$64.79
Tax Recovery Charges & Service Fees
(See Details Below)
US$32.12
Total US$96.91
This payment will be processed in the United States and will appear on your statement as "cci*Hotel Res".
By booking this reservation you have accepted the Terms and Conditions.
Hotel Details
Hotel Mantra Amaltas
23, Friends Colony (west)
New Delhi, 110065
Rooms 1 DOUBLE COMFORT
Free Breakfast
Customer and Travelers
Guest Aleemuddin Sayed
Adults 1 Children 0
Customer ALEEMUDDIN SAYED
Phone [protected]
Email SAY.[protected]@GMAIL.COM

Policy for no refund is not stated until the completion of the process. The company also misrepresented itself as the hotel during the call. R1728805198 was the reservation number and C1728879785 is the cancellation number. I paid via American Express credit card and the amount of the transaction was $292.22. During the call to see if I could get a cheaper rate, the customer service agent misrepresented himself as someone who works at the hotel and when I realized I was lied to, he hung up. This all occurred on 10/31/2019. Policy for no refund is not stated until the completion of the process.

Scam, be alert when booking your hotel. Charged $32 in junk tax recovery charges and service fees. Booked other rooms on the Holiday Inn site for less than $100, I was charged $132.45 Called to cancel or even match the price that I should have paid, they offered $9. Please don't use this service. Take your time to make sure you're booking on the proper site. I am glad that I am now aware and I will make sure to stay away from Getaroom.com

When I was booking my hotel, I thought I was booking directly with them. My surprise to find I booked with your firm that added fees/commissions exceeding what the room cost would be direct. After booking and discovering the cancelation fee I stayed.

I find your low-cost reservation to be misleading. The total cost isn't revealed in your initial offering, only discovered after the booking and the cancellation clause is discovered.

After this experience, I have reservations with your service.

I thought I was booking a room directly with the hotel. I asked for the lowest room rate at the best western hotel. after booking the room, I noticed that the reservation I made was not with best western, but with a company called " getaroom.com." I called back to cancel the room and of course they reminded me that the room was non refundable. What a rip off! They gave me a 10 percent discount but I'm still not going to stay there because I feel cheated. I asked the guy on the phone if I was speaking to the best western and he told me that " We make their reservations " So of course I'm thinking that I'm talking to the best western reservation office. Please refund my money based on sneaky false advertising!

Please pay careful attention to the fine print. I don't want others to get caught like I did.

They pull you in with the good room rate and then hit you with 40% of that rate in "taxes and service fees". I understand taxes...but the service fees are excessive.

My 116 a night room is actually 175 and nonrefundable. I caught the issue within twelve hours of booking and the reservation is not until later this week. Also, this was all explained to me by an incredibly condescending customer service representative. Just skip this site and use another or book directly with the hotel.

I booked hotel in Sheffield at copthorne hotel. At no time did you advertise the service charges during the payment process until I received the confirmation transaction. I tried to discuss with your customer service however this was with no success. I would like to request refund of the service charges please to sum of £85. Thanking you in advance for support in this refund due to misleading and mis selling the product to me.

I booked a room last week for Sunday 27th October, thinking I was booking on the Holiday Inn site, advertised at £61.26 only when I clicked confirm did I notice the Recovery and Tax charges of an additional £38.92. This is outrageous and underhand, as well as being mis-selling. There is no reason for this excessive charge.
Reservation reference number R1713352977
I would expect full refund of these charges.

Complete Frauds!
I booked a room in Dallas and I was thinking it was a Hilton website and I found a room at Embassy Suites that was the best rate special at $189 but soon as I saw the breakdown they charged me $249 for the room and $97 in taxes. I called and said it was a mistake since they claimed the room was $189. I called and talked to a rather rude customer service agent and they said you agreed to the $249 and I said I didn't and wanted to cancel, she said it would cost one nights stay which was all I was staying for, I said I wasn't going to stay and will ask my credit card company to fight the charges.
I didn't stay at the hotel but was still charged for the room. Right now American Express is going to fight the charge but pay attention since they mirror the website of the place you want to stay

I booked a hotel room with breakfast at holiday inn filton, Bristol for 26th October 2019 for 1 night. I went into the hotel website but some how was directed to getaroom in order to book. I have never heard of getaroom before. I booked a room for £144, put my card details in then immediately told it was £211. No advance warning that there was an extra charge. Couldn't cancel as booking for the next night so no time to change. Would be fully charged if I tried to cancel, so had no option but to leave booking. If people knew that they were going to have to pay this extra amount there would be no bookings for getaroom. What a scam. I would like a refund for my extra charges?

I reserved a room for two nights in Dobbs Ferry, NY in Feb 2019 and paid $409.90. Several months late I received a notice that the original hotel was full and I was switched to another. Two weeks prior to the Oct 12th date I canceled for family reasons. Apparently the code I used (received in the confirmation email) was for the original reservation and not the one I was transferred to so I lost the entire payment. Will NEVER use this service again.