Menu
Getaroom Customer Service Phone, Email, Contacts

Getaroom
reviews & complaints

www.getaroom.com
www.getaroom.com

Learn how the rating is calculated

3.8 584 Reviews

Getaroom Complaints Summary

398 Resolved
184 Unresolved
Our verdict: With a good resolution rate, Getaroom generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Claimed
Getaroom has claimed their business profile
Get notifications about new complaints and reviews of Getaroom. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Getaroom reviews & complaints 584

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
1 review
Sort by:

Newest Getaroom reviews & complaints

ComplaintsBoard
S
1:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Getaroom has left an official reply on this complaint.

Getaroom poor customer service

I went to book a room. I thought I was on the Hampton website and it was through book a room which I did not know till after the fact when I seen all the money out of my account. They charged my account right away with no cancellation policy, when I called and told them this they argued with me and would not cancel my reservation. Online it says free cancellation, but all he kept saying was "What does you reservation say?" I told him on the website it said free cancellation. He would not listen to me and would not transfer me to a manager. I am so disgusted with the booking site.

Read full review of Getaroom
Update by San327
Jan 13, 2020 9:13 pm EST

My confirmation is R1830597904

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
10:48 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Getaroom has left an official reply on this complaint.

Getaroom online booking

I was booking a room in Eureka Sprinks Arkansas. Price looked good so I confirmed it. It wasnt until after the confirmation came through that I noticed the link sent me to a location in Eureka California.
They refused to transfer the room, refused to refund my money and refused any assitance at all...I requested to speak to a manager on several occasions. NEVER AVAILABLE

Read full review of Getaroom
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
3:29 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Getaroom has left an official reply on this complaint.

Getaroom hotel reservation

I am Babatunde Phillips from Nigeria and I booked for IBIS HOTEL TRADE CENTRE Dubai for 2 rooms for 7 nights on 19 November 2019 and the money deducted from my account on 25 November 2019. After I didn't get a confirmation from the hotel, I tried making calls and informed I have no such bookings. I have tried calling the CCI HOTEL RES that reflects on my credit card to no avail. I need assistance now because my trip to Dubai is for 16 December 2019. Grateful

Read full review of Getaroom
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
3:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Getaroom booking

Conf. # R1756061160
11/19/2019 Booked a room on line while traveling. Thought I booked through motel but didn't find out differently until I checked in. When I checked in she showed a rate of 60.00 which is what you pay them for the room. When I got my bill you charged 71.10 for room which is what I thought I was paying. You had also added a 37.75 charge on. My total ended up being 108.85. Needed a second night so I booked directly with motel and it was 79.99. Your site is a rip off to people. I will make sure I let everyone know your SCAM. I travel a lot for work and I will post this for everyone that I am in contact with to see. (Social Media) I hope you enjoy that 37.75 charge you made off me. I will also make sure it is on the BBB site. I know you made money off the rate but you shouldn't charge the 37.75 fee.
Denise Smith...[protected]

Read full review of Getaroom
Hide full review
ComplaintsBoard
R
5:55 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Getaroom has left an official reply on this complaint.

Getaroom /the over pricing of my room

Hello, this is Rosie miller, I am very disappointed with this company! getaroom.com

of which I never heard of. I was under the assumption that I was booking with the official company hotelsexpress.com. I was charged an extra forty dollars and found out that I cant cancel my reservations and if so will not be refunded! not acceptable I would never book with a third party. I would like to be refunded my money back thank you
p.s my date is 11-22-2019 reservation # R1739867045 please respond back to me thanks

Read full review of Getaroom
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
8:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Getaroom has left an official reply on this complaint.

Getaroom booking a hotel room

This booking service is a SCAM! I booked a reservation at Boston Beacon Hill and realized I had not reserved the correct dates. Though it is my own fault, I called and tried to get the dates changed to a week later. Apparently in reading the fine print this website will NOT change a reservation. I called the hotel and they did all that they could to try and help, and in the process I also found out that the price was LOWER booking direct than through this site. A nearly $200 mistake in having to cancel the reservation. Definite lesson learned is to never use this site.

Read full review of Getaroom
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
2:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Getaroom has left an official reply on this complaint.

Getaroom online reservations for accommodations

Getaroom.com are scammers. Getaroom stealthily intervened in my own online transactions with booking.com and then changed the quoted room or currency rate and/or added "non-refundable" surcharges that I never agreed to. Clearly Getaroom's practices suggests that it intends to embezzle rather than serve clients…..
I was charged outrageous "Tax recovery charges and service fees" without my consent.

I contacted Getaroom Customer service and exchanged several emails with them to recover all the charges (without success) prior to posting this complaint.

Transaction #1 (see confirmation attached below)

On the morning of Sept 13, 2019. I went on the internet and booked 2 nights at Days Inn in Sault Ste. Marie (Ontario, Canada) while stopped for breakfast in Wawa, Ontario. I reviewed prices as shown on Booking.com in CANADIAN dollars (see attached email image taken later that same day). I proceeded to book 2 nights at approximately CAD $109 per night. I was expecting a total charge of approximately CAD $218 and did not see or agree to any other charges before agreeing to book.

Within moments of booking I received an email confirmation from Getaroom at 10:01AM with charges of USD $246.47. Obviously the charge was MUCH higher than what I had agreed to and it was quoted in USD not Canadian dollars. Additionally there was an outrageous charge of USD$80.98 for "Tax recovery charges and service fees". I called the 1-800 number at 10:19 AM (and 3 more times after that) to speak to someone for an explanation and to have the extra charges dropped. Finally, I was offered a paltry refund of USD$16 (which I received on Sept 18, 2019). I had no time to argue further with the agent as I had to get back on the road.

Transaction #2

On the morning of October 8, 2019 I went online and booked a room at the Allyndale Motel in Duluth, MN before leaving from St. Ignace, Michigan. The online quote from Booking.com was for approximately USD $70 including taxes, etc. I did not see or agree to any other charges before proceeding to book with Booking.com. I was then prompted online for my credit card data. Subsequently I received an email confirmation from getaroom (not booking.com) for USD $120.13. That was a USD $50 premium over the quoted rate I agreed to. Of course I called the 1-800 number and was told that the "Tax recovery charges and service fees"charges were non refundable but I would get a rebate of USD $8. Once again I had to get on the road and had no time to argue with getaroom.

The next morning I talked to the owner of the Allyndale Motel and he had no idea who Getaroom was and confirmed that State taxes were only 10%. Clearly the USD$ 50 surcharge from Getaroom for "Tax recovery charges and service fees" was a farce at the very least.

Conclusion:

Getaroom.com is in the business of hijacking private online transactions by deceiving customers and charging them undisclosed fees for non-existent services. Do not use them! If you get an email confirmation from them which includes "Tax recovery charges and service fees" be sure to call MasterCard or Visa and cancel the transaction BEFORE you use the accommodation.

Read full review of Getaroom
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
1:43 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Getaroom has left an official reply on this complaint.

Getaroom hotel booking

Wanted to book Holiday Inn Toulon (France) and Google search showed me holidayinntouloncity.customerreservations.com which seemed legitimate but was in fact Getaroom. Showed a rate of 119 euros for 2 nights which was ok but after putting in payment details, I got debited for an additional 72 EUR 'service Fee' which I certainly was not given the opportunity to authorize. Obviously they then say that everything is non refundable even though the actual hotel has no record of the booking (yet?).

This company should not be in business and TrustPilot reviews indicate that there are many disgruntled punters who have fallen for the same misleading and dishonest tactics.

Read full review of Getaroom
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
V
11:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Getaroom has left an official reply on this complaint.

Getaroom room booking

Hi,

Advertising a room at £57 and charging £89 once credit floats details have been submitted is extremely devious.
I am totally disappointed with my first experience of using Getaroom.com total rip off.

Once the non-refundable booking was confirmed I was unexpectedly shown a charge of £89.
This without any prior warning is not the level of customer service I would expect. Especially given the years I have spent being told how great service is in America.
Hiding over 50% of additional charges in terms and conditions is just not on.
Poor show.

Read full review of Getaroom
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
5:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Getaroom has left an official reply on this complaint.

Getaroom booking fees

I booked a room at 3:15PM today, November 7th on their website (non refundable which should have been a clue) at an agreed rate of $85.49 for Drury Inn in Mobile, Alabama. When I received the confirmation, I noticed that taxes and fees were charged at $40.87 which was not on the website booking. The tax according to Drury should have been a little of $13.00. The difference is their booking fee which amounted to $27.00. They are associated with Priceline, and Priceline gave me a phone number for Get a Room and said that they are 3rd party.

After calling two different numbers, I was able to get a credit of approximately $12.00. THey would not allow me to cancel the reservation.

Buyer beware!
Jim Nordhaus-The Woodlands, Texas

Read full review of Getaroom and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
A
A
Alicia Juba
, US
Dec 13, 2019 1:12 am EST

GETAROOM.COM IS A SCAM! RUN FOR THE SAKE OF YOUR WALLET! My family and I booked a trip to NYC at the double tree near Times Square thinking we were booking with the hotel directly we even asked them specifically and was told this was the hotels “reservation line” It was supposed to be raining for the dates we were scheduled to stay so we called the hotel directly to see if we were able to reschedule our dates to the following day we were told we did not have a reservation. After double checking the email we realized we had booked through getaroom.com which I’ve never heard of . We then called their “customer service line” only to be on hold for over an hour and being hung up on twice. We lost $450.00 RUN FAR FAR AWAY!

ComplaintsBoard
G
5:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Getaroom has left an official reply on this complaint.

Getaroom hotel reservations

We had to cancel the reservation (two full days in advance) due to family issues and when I tried to call directly, the line kept hanging up. There was no warning that I was going to lose the entire $166 (I called the hotel and I don't think they're getting anything).

I called customer service and asked if they could at least reinstate the room and they said no, they were not able to do that either. I asked for a supervisor repeatedly and was told there was no supervisor available.

The kicker was that the booking clearly stated there was free cancellation and that was an absolute lie.

Read full review of Getaroom
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
12:14 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Getaroom has left an official reply on this complaint.

Getaroom hotel booking

I booked a hotel in New Delhi, India for check in today (6th Nov 2019) for 1 night. It was a prepaid booking. However, on reaching the hotel, I am told that they have not received any booking confirmation from getaroom.com
Furthermore, the hotel does not have any tieup with getaroom.com
I called the customer care where after a lot of tries, a lady (Amber) answered but on listening to the issue she asked me to hold and transferred the call and I was on hold forever.
I have paid $96.91 and need a refund or confirmation as I am at the hotel right now.

My booking details are below;
Reservation Details
Status CONFIRMED
Conf. # R1734961073
Arrival Wednesday, Nov 06, 2019
Departure Thursday, Nov 07, 2019
Costs & Fees
Subtotal US$64.79
Tax Recovery Charges & Service Fees
(See Details Below)
US$32.12
Total US$96.91
This payment will be processed in the United States and will appear on your statement as "cci*Hotel Res".
By booking this reservation you have accepted the Terms and Conditions.
Hotel Details
Hotel Mantra Amaltas
23, Friends Colony (west)
New Delhi, 110065
Rooms 1 DOUBLE COMFORT
Free Breakfast
Customer and Travelers
Guest Aleemuddin Sayed
Adults 1 Children 0
Customer ALEEMUDDIN SAYED
Phone [protected]
Email SAY.[protected]@GMAIL.COM

Read full review of Getaroom
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
10:30 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Getaroom has left an official reply on this complaint.

Getaroom unfair practices during the purchase of a product.

Policy for no refund is not stated until the completion of the process. The company also misrepresented itself as the hotel during the call. R1728805198 was the reservation number and C1728879785 is the cancellation number. I paid via American Express credit card and the amount of the transaction was $292.22. During the call to see if I could get a cheaper rate, the customer service agent misrepresented himself as someone who works at the hotel and when I realized I was lied to, he hung up. This all occurred on 10/31/2019. Policy for no refund is not stated until the completion of the process.

Read full review of Getaroom
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
11:59 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Getaroom has left an official reply on this complaint.

Getaroom hotel room booking

Scam, be alert when booking your hotel. Charged $32 in junk tax recovery charges and service fees. Booked other rooms on the Holiday Inn site for less than $100, I was charged $132.45 Called to cancel or even match the price that I should have paid, they offered $9. Please don't use this service. Take your time to make sure you're booking on the proper site. I am glad that I am now aware and I will make sure to stay away from Getaroom.com

Read full review of Getaroom
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
2:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Getaroom has left an official reply on this complaint.

Getaroom your booking charges

When I was booking my hotel, I thought I was booking directly with them. My surprise to find I booked with your firm that added fees/commissions exceeding what the room cost would be direct. After booking and discovering the cancelation fee I stayed.

I find your low-cost reservation to be misleading. The total cost isn't revealed in your initial offering, only discovered after the booking and the cancellation clause is discovered.

After this experience, I have reservations with your service.

Read full review of Getaroom
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
8:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Getaroom has left an official reply on this complaint.

Getaroom hotel reservation

I thought I was booking a room directly with the hotel. I asked for the lowest room rate at the best western hotel. after booking the room, I noticed that the reservation I made was not with best western, but with a company called " getaroom.com." I called back to cancel the room and of course they reminded me that the room was non refundable. What a rip off! They gave me a 10 percent discount but I'm still not going to stay there because I feel cheated. I asked the guy on the phone if I was speaking to the best western and he told me that " We make their reservations " So of course I'm thinking that I'm talking to the best western reservation office. Please refund my money based on sneaky false advertising!

Read full review of Getaroom
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
12:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Getaroom has left an official reply on this complaint.

Getaroom read the fine print! be careful booking!

Please pay careful attention to the fine print. I don't want others to get caught like I did.

They pull you in with the good room rate and then hit you with 40% of that rate in "taxes and service fees". I understand taxes...but the service fees are excessive.

My 116 a night room is actually 175 and nonrefundable. I caught the issue within twelve hours of booking and the reservation is not until later this week. Also, this was all explained to me by an incredibly condescending customer service representative. Just skip this site and use another or book directly with the hotel.

Read full review of Getaroom
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
5:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Getaroom has left an official reply on this complaint.

Getaroom services charges added on

I booked hotel in Sheffield at copthorne hotel. At no time did you advertise the service charges during the payment process until I received the confirmation transaction. I tried to discuss with your customer service however this was with no success. I would like to request refund of the service charges please to sum of £85. Thanking you in advance for support in this refund due to misleading and mis selling the product to me.

Read full review of Getaroom and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
N
N
nancecolton
, US
May 16, 2020 10:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

"The tax recovery charge is a recovery of the estimated taxes that we pay to the lodging suppliers for your reservations includes the estimated amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, but not limited to sales and use tax, occupancy tax, room tax, excise tax, value-added tax and/or other similar taxes. In certain locations, the tax amount may also include government-imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. "

As a hotelier this company has shameful & unethical practices. US hotels have a 10% sales tax rate period. Do not believe all these occupancy tax, room tax, exscise tax, value-added tax and/or other similar taxes. There are no "In certain locations, the tax amount may also include government-imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel."

We are doing everything in our power to shut this company down.

ComplaintsBoard
J
12:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Getaroom has left an official reply on this complaint.

Getaroom room booking at holiday inn express

I booked a room last week for Sunday 27th October, thinking I was booking on the Holiday Inn site, advertised at £61.26 only when I clicked confirm did I notice the Recovery and Tax charges of an additional £38.92. This is outrageous and underhand, as well as being mis-selling. There is no reason for this excessive charge.
Reservation reference number R1713352977
I would expect full refund of these charges.

Read full review of Getaroom
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
5:35 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Getaroom has left an official reply on this complaint.

Getaroom reservation

Complete Frauds!
I booked a room in Dallas and I was thinking it was a Hilton website and I found a room at Embassy Suites that was the best rate special at $189 but soon as I saw the breakdown they charged me $249 for the room and $97 in taxes. I called and said it was a mistake since they claimed the room was $189. I called and talked to a rather rude customer service agent and they said you agreed to the $249 and I said I didn't and wanted to cancel, she said it would cost one nights stay which was all I was staying for, I said I wasn't going to stay and will ask my credit card company to fight the charges.
I didn't stay at the hotel but was still charged for the room. Right now American Express is going to fight the charge but pay attention since they mirror the website of the place you want to stay

Read full review of Getaroom and 2 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
N
N
nancecolton
, US
May 16, 2020 10:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

As a hotelier this company has shameful & unethical practices. US hotels have a 10% sales tax rate period. Do not believe all these occupancy tax, room tax, exscise tax, value-added tax and/or other similar taxes. There are no "In certain locations, the tax amount may also include government-imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel."

We are doing everything in our power to shut this company down.

R
R
Rita Lynn
, US
Nov 12, 2019 3:59 pm EST

I booked a room in LA for six nights at $145 per night 11/29 thru 12/5 for a total of $870 per night with service fees taxes etc of $407. This is 50% of the hotel fees. I tried to cancel being that I have a court case pending 12/3 which might not be settled prior and I might not NEED to travel. The whole point was to book so I could cancel. I called the hotel and they stated even if booking online I can cancel as long as it is not within 24 hours of arrival. I tried to cancel the reservation and was told no cancellation allowed after 11/9. The reservation was booked on 11/10. If I do not go I will either be charged the full amount or $1, 000. I cannot get anyone on the phone to talk to at corporate headquarters or any place else. Please contact [protected] rlynn328@earthlink.net. If this is not resolved I will make a formal complaint with the Better Business Bureau.

Getaroom In-depth Review

Website Design and User Experience: The website design of Getaroom is clean and user-friendly, making it easy to navigate and find the information you need. The search function is prominently displayed, allowing users to quickly search for accommodations. The overall user experience is smooth and intuitive, with fast loading times and clear instructions.

Booking Process and Ease of Use: The booking process on Getaroom is straightforward and hassle-free. The website provides clear instructions on how to book accommodations, and the steps are easy to follow. The search results are well-organized, allowing users to compare options and make informed decisions. The booking form is simple and user-friendly, making it easy to enter your details and complete the reservation.

Range of Accommodation Options: Getaroom offers a wide range of accommodation options to suit different preferences and budgets. Whether you're looking for a luxury hotel, a budget-friendly hostel, or a cozy bed and breakfast, Getaroom has you covered. The website provides detailed descriptions and photos of each property, allowing users to get a clear idea of what to expect.

Pricing and Deals: Getaroom offers competitive pricing and great deals on accommodations. The website has a "Deals" section where users can find discounted rates and special offers. Additionally, Getaroom has a Best Price Guarantee, ensuring that users get the best possible price for their bookings.

Customer Service and Support: Getaroom provides excellent customer service and support. The website has a dedicated customer support team that is available 24/7 to assist users with any queries or issues they may have. Users can contact the support team via phone or email, and the response time is usually quick and efficient.

Cancellation and Refund Policies: Getaroom has clear and transparent cancellation and refund policies. The website provides detailed information on the cancellation process and any applicable fees. Users can easily cancel their bookings through their Getaroom account or by contacting the customer support team.

Trustworthiness and Security: Getaroom is a trustworthy and secure website for booking accommodations. The website uses industry-standard encryption technology to protect users' personal and payment information. Getaroom also has a secure payment gateway, ensuring that users' financial transactions are safe and secure.

Reviews and Ratings from Previous Customers: Getaroom provides reviews and ratings from previous customers, allowing users to make informed decisions based on others' experiences. The website displays both positive and negative reviews, giving users a balanced view of each property. Users can also leave their own reviews and ratings after their stay.

Mobile App Experience: Getaroom offers a mobile app for a seamless booking experience on the go. The app is user-friendly and provides all the features and functionality of the website. Users can easily search for accommodations, make bookings, and manage their reservations through the app.

Loyalty Program and Rewards: Getaroom offers a loyalty program and rewards for frequent users. Users can earn points for each booking, which can be redeemed for discounts or free stays. The loyalty program provides additional benefits and exclusive offers to its members.

Additional Services and Amenities: Getaroom offers additional services and amenities to enhance the stay of its users. Users can book airport transfers, car rentals, and tours through the website. Getaroom also provides information on nearby attractions, restaurants, and shopping options.

Accessibility and Special Needs Accommodations: Getaroom is committed to providing accessibility and special needs accommodations. The website has filters and options to search for wheelchair-accessible rooms, rooms with grab bars, and other accessibility features. Getaroom also provides information on the accessibility of each property.

International Booking and Language Support: Getaroom supports international bookings and offers language support for users from different countries. The website is available in multiple languages, making it convenient for users who are not fluent in English. Getaroom also accepts international payment methods.

Social Media Presence and Engagement: Getaroom has a strong social media presence and actively engages with its users. The website regularly posts updates, travel tips, and special offers on its social media channels. Users can also connect with Getaroom through social media for customer support and updates.

Comparison with Competitors: Getaroom stands out from its competitors with its user-friendly website design, competitive pricing, and excellent customer service. The website offers a wide range of accommodation options and provides detailed information to help users make informed decisions. Getaroom's loyalty program and additional services also set it apart from its competitors.

Overall Satisfaction and Recommendation: Overall, Getaroom provides a satisfying booking experience with its user-friendly website, competitive pricing, and excellent customer service. The wide range of accommodation options, additional services, and loyalty program make it a recommended choice for travelers looking for a reliable and convenient booking platform.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Getaroom customer service

Phone numbers

1800 468 3578 1800 293 2602 More phone numbers

Website

www.getaroom.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Getaroom?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Getaroom Customer Service. Initial Getaroom complaints should be directed to their team directly. You can find contact details for Getaroom above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Getaroom. Discuss the issues you have had with Getaroom and work with their customer service team to find a resolution.