Georgia Power
reviews and complaints

My 91 year old mother is still able to live independently quite well, but she needs reliable electricity and, more importantly, lighting to do so. She lives in a little patio home in a senior citizen independent living community right around the corner from my neighborhood. Her neighborhood is part of an area serviced by Georgia Power that is without power for several hours, many times in the darkness of night, every 3 months or so with any little rain or ice storm. This entire neighborhood of elderly people is thrown into darkness with alarming frequency, leaving them to wander around in pitch black, many to fend for themselves with the very real possibility of stumbling and breaking a hip or worse. You would have us believe that the shocking frequency and time length of the power outages are just a normal part of living on a power grid, but I live in an adjacent neighborhood, one that is on Cobb EMC power and we have lost power for very short intervals maybe twice in the last ten years, even during the very worst weather. So I know your power outage frequency is absolutely ridiculous. I understand that on rare occasions there are things beyond human control, tress and ice on lines etc., but Cobb EMC has trees and ice too and they don't have nearly the issues you have. You have other issues plaguing you here and I'm sure you don't feel you need to fix it because you have a monopoly in the area. I am praying that one day soon electric energy follows in the steps of gas energy and we have choices as to whom we buy from because I am sure that suddenly your service will improve then.

My service was disconnected due to my fault, but I followed the customer service directions immediately. I did not get reconnected after waiting over an hour. I called to ask when the service would be activated. I was told there is no timeframe. The service would reconnect through a Smart Meter. After 4 hours still no service but Georgia Power advised the service was restored. I called to inquire again about reactivating. I was told there was most likely an issue with the meter and a service truck would be dispatched. After 3 and a half hours I called SND, was advised I was still on the service list but there was no timeframe. The day watch service truck never showed, and the emergency service truck is on another call. Over 12 hours without power. No ETA. Just stuck in the dark. The outage department needs direct contact with the service trucks. It took a month to restore power to an outbuilding after 6 calls.

On 08/20/21, my power suddenly went out disrupting my work day as well as leaving me in a house with temps in excess of 80 degrees for 1.5 hours. I was unable to reach customer service via phone & got cut off on chat. Upon finally reaching someone, I was denied compensation & only offered an excuse for work plus apology with no explanation of why my power went out. I'm very dissatisfied with the response.

You have an easement to the powerline on my property. You do not have an easement or permission to be on my driveway, front lawn, or come in my front gate. A beaver has compromised my dam coming down the driveway from my front gate and your trucks are too big. This is my only way in or out, and I would be stuck here if something happened to my bridge. I made your guys aware many times over the last 6 years, but they insist on giving me attitude and ignoring me. They then come in with a lot of big trucks and park all over my front lawn. Friday night, one of your trucks got stuck going down my driveway off of the powerline. It is clearly too small and not the way to go. Then a lot of other trucks came in and tore up my driveway and front lawn. Then they leave the mess for me to clean up. This happens every time. Every time I try to talk to someone about it, they dismiss me and say they can't get down the easement on the power line. That is up to ya'll if you want to improve your easement and make it better for your trucks. Ya'll have been so inconsiderate and I have to protect myself. I will start locking my front gate from now on when it rains. That is not part of your easement. Since ya'll insist on ignoring me, being totally inconsiderate, trespassing, and destructive, I am at a place where I have no choice. The property destruction and attitudes are the reason. It seems like ya'll would at least come clean up when you tear up someones property like this. It looks like a mudbog and my lawn has ruts all in it.

The service availability in my area is simply awful. I am fed up with the outage time. This is the worst I've ever experienced after living in Gary Indiana, Fayetteville Georgia, Los Angeles CA, and Overland Park Kansas. They should offer credits or discounts if they cannot fix the problems here. Surely this is not the grade of service others experience in the metro Atlanta area.

My services were abruptly interrupted on August 7. 2021. I immediately paid the bill again just to find out the bill matrix is having a delay in their system since Friday. I have a child with a medical condition that requires him to used medical equipment. Now we are in the dark with no powered and all because Bill Matrix has a lot of incompetent workers! If I am not compensated for the company poor judgment, I will be reaching out to my local news for Justice!

My power was cut off and I had a arrangement on my account. My service should have never been disconnected. I lost all my food in my house thanks to yall. I was also charged a reconnect fee on my account. I would like that fee waived. I do not appreciate it at all. I was given no notice or anything I walk in and it was out. I thought it was due to bad weather but when I called I found out it was out.

On June 4th, upon reviewing the pricing and understanding the different rates associated with different time periods, I enrolled in the Georgia Power's Plug-In Electric Vehicle Rate program via their website. I as an average consumer thought this would be a good money saving option to charge my newly purchase EV.

On June 25th, I received my first billing statement which covered the service period of June 7th to June 23rd of 2021. The entire statement was $179.96, which included $78.95 of residential usage and $101.01 of Plug-In EV usage. The total Kwh of my EV charging usage was 711kWh for a span of 16 days, which equated to 44.4kWh per day. Keep in mind that my 2018 Nissan Leaf has a max capacity of 44kWh, and a combined mileage of 150 miles. Based on Georgia Power's reading, I had to be charging my vehicle from 0%- 100% and driving 150 miles daily (my commute between work and home is 40 miles totally per day and 5 days a week).

On June 28th, 2021, I contacted Georgia Power Customer Service line to discuss then discovered discrepancy and received accommodating reactions with a promise that a supervisor would contact me in 24 to 48 hours. As much as they claimed that someone reached out to me at some point, I never received any missed calls or voicemails to identify the call.

On July 14th, 2021, I contacted customer service line again to check on the status of the dispute. A customer service agent once again escalated my concern to a supervisor.

On July 15th, 2021, an account manager called me back from GA power and left a voicemail. I called her back shortly after and discussed my concerns about the existing dispute. She told me that a ticket will be submitted to the billing department to remove the $101.01 from the service period, and a remaining balance of $78.95 will still requirement payment. She also told me to check back around July 23rd if the balance adjustment was still not applied by then.

On July 26th, 2021, upon receiving a new billing statement that covers the service period of June 23rd to June 28th for Plug-In EV, and June 28th to July 23rd for residential with another round of confusing calculation of EV charging usage (200 kWh for 5 days), I decided to call the customer service line again. After waiting, escalating, and waiting again, I finally had a chance to speak to a supervisor with waiting for another 24 to 48 hours. This supervisor told me that the billing statement was correct, and the billing department had rejected my dispute. I explained to her about my concern by breaking down the calculation from the statement, "use the new billing period as an example, a 200kWh usage for 5 days would equate to 40kWh per day, which would require 6 hours of charging per day at 6.6kWh charging speed. I simply don't have the need to charge my vehicle from 0% to 100% on a daily basis." The supervisor insisted that the billing department would not charge for what a customer does not use and told that the other customer support agents should not promise with an adjustment on the account.

In conclusion, the entire calculation and reading of the plug-in EV charging usage on both billing statements are fundamentally wrong. They do not support the actual usage at my property. Georgia Power, as a company showed a pattern of disrespect and ignorance to their mistakes and would not own up to what's committed on the account with an attitude of monopoly. I'm attaching both billing statements along with this letter to demonstrate the lines of incorrect calculations. I'm willing to provide other evidences to substantiate my statement if necessary.

I tried to contact georgia power co. To discuss a construction project that they have going on but could not get through on any phone # that was completely automated and if your choice wasn't one of their selections, the phone call ended on their end. How is that customer service of any kind? What about elderly, sick and disabled people who may not have access to facebook bs?
How do they reach this god forsaken company to do anything at all? Do they
Have human beings working or are they collecting a check and doing nothing productive while the us economy crashes and we become a communist country?

On June 22nd employees of Ga. Power were parking a HUGE piece of equipment on our lawn for over 5 weeks. Upon calling "Kerry" who I was given to call, said he would help us. The men kept their equipment for so long we got so annoyed and emailed Kerry again, emailed him twice with photos of the damage the man made. Our lawn is dug up and needs to be smoothed out and reseeded. I was promised by the foreman of the employees that this would be done and no one has come back. They have lied to us over and over again. These men are contracted out from Washington State. I need someone to call asap to help resolved this problem. Mr number is [protected]. Please call me before we start having water drainage problems and then this will get out of hand
Thanks Mr and Mrs.Palmisano
650 Flippen Rd. Stockbridge, Ga
[protected]
Thanks!

Dollar General is an Authorized Payment Location for Ga Power. I made a 10$ payment and the power was not restored. Ga Power is refusing to give the account credit for the payment. I had to go to another location. I was charged 1.50 to make the payment. If the stores are listed as an APL the account should have been credited without delay. #[protected]. I want credit for the 10$ payment that was made on 06/28/21 at the Dollar General in Brunswick Georgia, store #14734

A GA Power contractor crew has been working in my yard this week, replacing buried power lines. They cut a Verizon fiber line resulting in a Zayo crew coming into my yard at 3:00 am today with a backhoe, digging, pounding, with bright lights making it impossible to sleep. They have ruined my front lawn and disturbed my peace because of your crew's mistake.

Account # 23020-20026 Ronnie J Denmark

My electric bill was 1, 354.54 I was unable to pay. I went an got help from Energy Assistance. They paid my bill in full.$559.48 +$48.48 + $800.00.The setup date was 08/01/2019 an that guarantee service until 08/31/2019. But when I recieved my next bill it showed I had a balance of $1733.00.which was set up like it had been put on budget billing .I called Georgia power an told them that bill was paid in full. They said it was done that way because I asked to be on budget billing an I told them I did not call for that, an why would I the bill was paid in full. They would not give me back my money. I have been fighting that for two years an they still have me with an out standing balance. They owe me $1354.54 it was paid twice by myself an the Energy [censored].

Between 5 - 10 times a summer my power shuts down for no reason. Just out of the blue my power shuts down, can you please stop this from happening. I have a smart home and all of my clocks reset. I was in the middle of a system restore with my computer and it cost me hours to reset my computer. Is there an explanation?

I have mad multiple payments over 4 months totalling more than $600 and yet my deferred balance isnt going down its staying the same.
There is no way to submit directly to GA Power so one has to result to this.
Attempted contact by phone but cant get anyone. My deferred bal should be lower than it is I have been paying every month and significant amounts of money to get that deferred bal down and GA Power keeps tacking on more costs for it to stay the same thus trying to squeeze more money out of me.

We have had two power outages in recent months. First was due to storms with trees down, understandable. But our second outage seems to have been caused by Georgia Power working on the lines. Due to that outage, we had two televisions (both only a year or so old) get fried. We (entire block) has had continuing issues with power, lights dimming, brown outs. Despite having complained several times about our power service, issue remains.

I can't believe that Georgia power is still using this company. We are in the middle of a pandemic and they are putting a block on the number of payments you can make to your power account. This is crazy they should accept whatever a person could on there account. When you contact Georgia power they say they have no control over bill matrix. My question is who runs who I'm pretty sure there are other payment companies that could meet the people needs.

I have lived in my same home for 31 years. I have lost power this year more than any year since 1989. I was without power for 26 hours beginning the day before Thanksgiving and it is out again now on Christmas morning for possibly several hours. Georgia Power ruined our Thanksgiving and now Christmas. There is no storm and a beautiful day. The company customer service does not exist now and they do not appear to conduct any preventative maintenance on their system. During a time when we must stay at home our family and religious gatherings are all we have and Georgia Power has ruined those for us. We are totally disgusted and deeply saddened by their disregard for their customers.

September 25, 2020

To whom it may concern

My name is Moyzetta McGee and Im writing this letter because Georgia Power is refusing to allow me to prove that the electricity service that was turned on at 3627 Forrest Park Rd apt 10 Hapeville, Ga 30354, account number [protected], past due amount, $211.41 is in fact doesn't belong to me (attached is the email that was sent to me)

I relocated to Savannah Ga and on June 16, 2020, I initially contacted Georgia Power to have services turned on at 9400 Abercorn Street apt 114. (the account number for that account is [protected]) I was then informed about the past due bill. I had no knowledge of it and the customer service representative placed me on hold, which I stayed on until I got an emergency phone call and had to hang up. I had to leave Savannah and go back to Atlanta due to a family emergency so I didnt move into that apartment. I left Savannah June 18, 2020 (attached is my hotel receipt).

On July 10, 2020 I receive an email stating that services had been turned on at 9400 Abercorn Street apt 114. At this moment Im confused because how are there lights on in an apartment and city I'm not in. Automatically I call and I'm asking questions because I didn't authorize or confirm to have service at that apartment after speaking with them on the 16th of June. I call and was told that since they didn't heat back from me, they turned the lights on. Now if you hadn't heard from me, that should have said, well she must doesn't need our services, lets close this account. NO! What happens? The lights are disconnected but who gets a bill, July 10, 2020, the day AFTER I called and was upset, for $240.66 that was due on July 23, 2020. Then on July 15, 2020 I receive another bill for $273.79 that was due July 27, 2020. Then another bill comes to my inbox in the amount $155.00 that was due July 21, 2020 (attached is all receipts) I moved back to Savannah, same apartment complex, but a different apartment. Upon establishing service and paying $145 for my current residence 9400 Abercorn Street apt 314, I was given the fraud department email to send a copy of my drivers license and social security card. (attached is the email I send and the email I received).

I received a call from a gentleman, in which I didn't catch his name. He asked me questions about 3627 Forrest Park road apt 10 and just like I told him, I lived at 827 Forrest Circle but I've never lived on Forrest Park Road. He then proceeded to ask me if I knew a Lakeisha Neal (Spell check) and I responded no because I do not know anyone by that name, as I'm not from Atlanta and my sister and nephews and brother in law and his family is all I know, not to mention the people I work with and that's just first name basis. He also stated that my email address [protected]@gmail.com was on the account. Of course its going to be on the account because that fraudulent account was added to my new account. So he told me I would be receiving a fraud packet and I was to fill it out, submit proof as to where I was living when the account had been established and I had to go make a police report. OK fine. I waited that day, and got nothing. I moved into my current residence on August 14, 2020. I'm constantly checking my email for the fraud packet, nothing. I've called Georgia Power customer service and they put me ion hold and then I be on hold so long I hang up. Last time I called Georgia Power, I wanted to know why my light bill was over $200 and I haven't been in my apartment for a month. So I did my own investigation and I'm guessing since they linked my email address to the fraudulent account, they feel as if I knew about it and don't want to pay and transferred that bill to my new service. Now my light bill is $409 and I haven't been in my apartment 2 months yet. Attached is the bills and as you can see, transferred debit and other previous service charges. I feel I shouldn't pay for service I didn't authorize. I want to see when this account was made, the day and year, and I want to be given the chance to prove that that bill does not belong to me. Now they want me to agree to a payment plan or my lights will get turned off. I don't think that's fair at all. They just automatically assumed the bill is mine and have not shown me any indication as to why they feel that way. I hope its not because I said I lived at 827 Forrest Circle and the address is on Forrest Park Road.

I want to see the dates 3627 Forrest Park Road apt 10 had service and I want to prove that I was living elsewhere and had no knowledge of any service being established in my name

Thank you,

Moyzetta S. McGee

*Hopefully I can attach the files with this letter and give a brief explanation of each one*

I was driving down Old Rosser Rd. Tucker GA and hit a log in the road (have picture). Apparently a tree fell across the road a hit a power line and GA Powere was called. They did a poor job of clearing the road and left part of the tree in the road with no markings. It causerd a lot of damage to my car. Estimate from. Stone Moungtain Toyota is almost $600. I have callerd Property Damage but they do not answer their phone .