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1.4 246 Reviews

Georgia Power Complaints Summary

21 Resolved
225 Unresolved
Our verdict: If considering services from Georgia Power with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Georgia Power reviews & complaints 246

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Georgia Power - fees for a &returned check& that wasn't sent for payment

I used an access check drawn on my Capital One credit card to pay my power bill on April 5th 2012. The bill was due April 12th. On April 12th, I received two notices, both dated April 10, from Georgia Power. One related that the check had been returned unpaid and that my account was past due. Georgia Power was adding a $30 charge to the original amount of...

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Georgia Power outrageous deposits and limited time to pay

I have had several problems with Georgia Power. First and foremost is the fact that I monthly receive a bill a week or less before it is due. Because of that, I have an additional problem. I have been late paying my bill several times because they are expensive and have unpredictable bill amounts. They consistently attempt to tack on a deposit for being late and insist that they informed me this would happen when I swear on my life I had never hear anything in the regard before I received my first $600 bill(with deposit included) a week before they demanded payment. What a horrid way to treat customers.

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tracy thomas
, GE
Nov 11, 2012 3:52 pm EST

Georgia power. Has charged me full deposit on my lights even.
I tried to explain I was livining on fixed income and need time and asked for apayment
Plan they would deine me and still give me a. Finanl notice but no9eedless to say still paid. Georgiapower they're money even if it I did still take it upon myself and made my own payments. Because gp is heartless and will shut u off even
If tell them u just had a baby they once shut me off wit all my sick kids were home sick from school for abalance I knew nothing about and dfc came and took my kids 10days bbefore christams my kids were away from me because georgia power shut us off

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1:49 pm EST

Georgia Power penalizing the poor

My husband has been out of a regular job for over 2 yrs. We are late on "all" our bills. Ga Power has tacked on and extra $150 to our bill every year because we have a history of late payments! Why penalize the poor because they can't find a job? Charge them more! Make them pay more! So what if they can't pay their bill now let's just make their bill higher! It is unethical, are they cold hearted money grubbing socialists. And I want something done about it.

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Lauri W
Stone Mountain, US
Jul 30, 2012 12:37 pm EDT
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I am equally upset with Georgia Power for charging me $150.00 "late fee" when I have paid them at the end of the month instead of the beginning of the month. What's the difference if they're getting their money? I have never been in the arrears with Georgia Power and have been a loyal customer for 16 years. I was "late" two months--in which they received their money--and my power was turned off. I paid later that day and got a $50.00 reconnection fee that they said was waived as a first time courtsey. So, now my bill is $200.00 higher. How can I possibly pay $441.00 dollars especially since I have been struggling to pay previous bills? Then when you talk to an unsympathic supervisor who doesn't have any solutions but to come up with pay arrangements, it only frustrates customers like myself more. Lastly, I'm told I can write to Customer Service. Really? Yet, they don't give a name or title of a real person. Georgia Power needs a major overhaul in their interactions with customers and their attempts to collect these outrageous fees. What this payment arrangement creates is a mess because customers are trapped in a never ending hole of debt and they know it. Georgia Power creates a no-win situation for customers. Shame on Geogia Power! Lauri W.

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Kara Lane
, US
Jul 13, 2012 4:23 pm EDT

Georgia Power allows accounts to become 2 months past due before they disconnect ...Most companies will cut your service off for one month...(which I guess you could say that would be punishing the POOR as well) So anyway because of that..Yes, they do have to secure your account with deposit ..How about pay your bill on time! Imagine that yes "on time" so that everyone can keep their rates lower! Hope this was helpful to you!

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1:01 am EDT
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Georgia Power adding deposit

Georgia power adds $125 + because of being late a few times...my family was so happy that we had given them enough and would see a bill that we could afford . But then Georgia power adds another deposit for being late ... How is this suppose to help me out the hole its getting more difficult to provide lights for my family ... We need to do something, make sure our complaints are getting to the right people... When they see that there customers are having a hard time, they bill you more charges, this is sad and hurting my family in the worst way ... Why is Georgia power doing this to the struggling families?

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Chezante
Forest Park, US
Nov 05, 2012 8:48 am EST

Whats up with them charging my daughter an up front deposit of $150.00 just because she is just starting out and has no credit. This will be her first apartment; she has to be concerned with move in fees to have to be bother with an up front deposit to get her electricity started. Companies just do not deserve to own a monopoly; they take advantage of the people it serves.

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Chezante
Forest Park, US
Nov 05, 2012 8:42 am EST

There has got to be something that can be done about adding extra deposit amounts on our accounts just because we have been late a few payments. Oviously there are financial issues present, adding extra fees is causing more frustration and possible disconnection attached with additional fees to reconnect. Please if someone knows who to write to about this, let me know because the places I have written to has given me no response.

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DRFP5
Blackshear, US
Nov 03, 2011 11:26 pm EDT

Georgia Power has no real oversight and is allowed to do what ever they want

this is from their rules dated Jan 2011
"B. CREDIT REGULATIONS:
1. A security deposit amounting to approximately twice the estimated monthly bill may be
required of the applicant to guarantee the payment of all bills and the protection of the
Company's property on the customer's premises. The Company reserves the right to require
such deposit to be made by the customer, or the original deposit to be increased, if at any
time in the judgment of the Company such deposit or increase is necessary for its full
protection. "

As you can see Georgia Power has us Hostage

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PSA@alcco
Rocky Face, US
Oct 30, 2011 5:23 pm EDT
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I too have Georgia Power and have been a customer for 20+ years. I agree with the original post. I usually make payment arrangements each month with them in order to keep my power on each month. Their rates are so high that I have to make payment arrangements each month. They do at least send out a disconnect notice prior to cutting off service. That being said, it would be best if they sent the notice in time to respond but that never happens. If they give me 2 days advance notice I feel blessed. Most times they tell me they will disconnect not the next day but the day after that one.

My list of problems with Georgia Power goes on and on but the reality is that I have no choice but to deal with what they dish out because I have no choice but to get my power from them or use a generator. There are no other companies available in my region to choose from.

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Georgia Power unfair

I PAID MY BILL ON TIME WITH GA POWER BUT BECAUSE I PAID IT AT ONE OF THEIR SO CALLED AUTHORIZED PAYMENT LOCATIONS( METRO PCS) AT LEAST THAT IS WHAT IT SAYS AT METRO. THEY CUT MY POWER OFF. SO AS THE GUY WAS CUTTING IT OF I SAID WAIT, WAIT I PAID MY BILL ON TIME. LET'S CALL GA POWER NOW AND I HAVE THE RECEIPT. HE PROCEEDED TO DISCONNECT MY POWER WITH MY HUSBAND AND TWO BABIES IN THE HOUSE, AND ALL HE SAID WAS THESE ARE MY ORDERS. NOW THEY WANT TO MAKE ME PAY THE RECONNECT FEE AND PAY THE REMAINDING BALANCE THEY WILL LET ME WAIT TWO WEEKS TO PAY ANOTHER $200 INSTEAD OF PAYING IT NOW, REALLY. THEY SAID IT WAS CUT OFF BECAUSE THEY DID NOT RECEIVE THE PAYMENT YET... OK. THE MANAGER TOLD ME TO FAX MY RECEIPTS OVER AND I DID AND THEY JUST CALLED TO LET ME KNOW THE SERVICE WILL BE RESTORED TODAY. IF THE GENTLEMAN WOULD HAVE ONLY HEARD ME OUT THE DISCONNECTION FEE COULD HAVE BEEN AVOIDED, AND I ALSO COULD HAVE PAID THE REMAINDING BALANCE WITH THE NEXT BILL. SOLUTION: I will only pay my bill at ga power next time, I will try to move to a place that has other energy providers when we move, and I know now that ga power only wants your money, and kids or not they don't care. Keep in mind I paid my bill on time. What ga power can do for me: waive the reconnect fee, and allow me to pay the remainder with my next bill. Have a nice day!

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no power
Atlanta, US
Sep 13, 2013 8:35 am EDT
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My business has no power and can't communicate with Ga power. Unable to contact company. All phone numbers ring busy. Judging from their face book page this seems to be a regular occurance/problem. The 24hr customer svs #s (business or residential) all ring busy. How can they give any customer svs when all of their phone lines are busy?

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11:29 pm EDT
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Georgia Power extremely high bill

I called Georgia Power regarding my July bill. My bill was more in July than June and I was out of town 8 days during the month of July. No one was in the home, all of the lights, electronics, etc. were off as well as the AC. I asked for someone to come out and read the meter to confirm it was not malfuntioning and I was told by the customer service rep that they do not offer that service. She said the company does everything remotely. I then asked if they assessed the remote readings to ensure it's working properly. She told me that it's on a satellite computer and everything is working properly so apparently I used more electricity in the 3 weeks of July versus the 4 weeks of June. In addition to the convuloted billing, my household used 400 more kilowatts in July 2010 than July 2011 and the bill is roughly the same. This absolutely ridiculous. My thermostat stays at 77-78 degrees, the recommended temp and it's all for nothing. This isn't the most comfortable temp during a heatwave but in efforts to keep the bill low I sacrificed my comfort. To add insult to injury, Georgia Power has charged an additional $150 deposit when I've paid a $90 deposit already. I was told by the rep that they have the right to charge a deposit 2 1/2 times my monthly average. After I saw that I was getting nowhere with her, I requested to speak to a manager, in which one was not available. She said she would make a request to have a manager call me to provide more detail as to why my bill is more in July versus June. It appears that Georgia Public Service Commission has given Georgia Power tremendous leeway when it comes to billing Georgians and I feel like Georgia Power has taken advantage of this in efforts to build their nuclear power plants on the backs of Georgia's struggling tax payers. Especially since they are the only major providers in the states. They've partically monopolized the state's utility industry with the help of PSC. PSC should look out for the greater good of the public, but according to numerous complaint boards and pettitions, it seems like GA PSC bears the interest of the corporation. I hope this is not the case. Please bombard PSC's websites with complaints. A Commision Committee meeting is scheduled for 9/1/2011 and the electric utility issue is supposed to be addressed. Let's hope PSC hears the voice of the people.

http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Complaint

Sincerely,

Overcharged and Under Serviced Citizen

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S. Ragan
, US
Jul 21, 2015 8:11 pm EDT

I don't understand why a power company is allowed to double bill customers with no consequences as to stealing from customers. If the customer owes a bill he is penaltized if late payment is received . The customer has no way of collecting the money that was stolen from them for double billing during the months of June thru September. So who do the people that have been double billed complain to and what will be done to stop this stealing. Karma has a way of coming back and it can't happen too soon for these people. This is a great injustice to everyone that is being double billed and especially to ones that are on fixed incomes and can't afford the hikes. It would be great to be able to go off the grid and go completely solar. If enough people did this maybe Georgia Power would rethink their method of charging people for power.

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8:26 pm EDT

Georgia Power late charge from automatic bank draft

I had set up a automatic bank draft for more than five years for my service charge. Never had i any problems with the company, until this month. Georgia power had sent me a letter stating that they were charging me 30$ late charge without any warning or alert. I had personally contacted them and they said that they couldn’t get any CASH from my bank. So i went to my bank and they told me that there were no errors or problems and that i had outstanding finance. then the bank provided a letter of proof. I then emailed it to Georgia power, but they said that they didn’t accept attatchment from emails even though they can still email me and tell me that they can’t get the letter i so many times continually send them over and over for a second time by mail and by driving all the way to one of their local offices, which aren’t even “locally” close by, and personally hand to them. And then one time when I had sent them a letter, they sent it back with NO reason whatsoever without my voided check that i had placed in there and made sure was in there. Of course they kept complaining to me that I had not sent in a letter and all that stuff. So, of course I had to continue sending in the letters one after another and now I’m just sick and tired of it all.

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Georgia Power - extermely high bills!

Our bill four times what it was in april. This is outrageous!! Our bill in april was $165, the bill we just received in august is $638!! This is ridiculous!! Our bills have gone up each month an average of $118 each month. We keep our thermostat locked on a set temp of 75 and only run it a few hours throughout the day and the bills still continue to go up...

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Georgia Power cash only

We have been Georgia Power customers for over 11 years. Not once has our service been interrupted. They draft from our checking account at the end of each month. My husband is paid once a month. When things began to get a little slow for us, we contacted Georgia Power to ask about having the payment due date extended by 5-7 days, in order to ensure available funds.
They would not work with us. We STILL were able to ensure timely payment. In 11 years, we have twice had insufficient funds and now they have told us we are cash only. We can't go back to the days of snail mail and even mail a check! We can't pay on line, as we have been blocked by bill matrix. We actually have to PHYSICALLY take cash to a payment location, which is no where NEAR our home! We both have over 700 credit scores, work hard to keep them there, work hard to communicate and avert any negative financial problems and yet we are reduced to this?
When we contacted customer service, we were unsuccessful in any attempt to try and resolve the issue. They told us that pretty much the "buck stops with them" and that ALL POLICIES ARE IMPLEMENTED BY THE PUBLIC SERVICE COMMISSION. NOT TRUE! The public service commission only approves or disapproves the policies that GA POWER implements... The worst part about this: They are the only utility in this area... can we say MONOPOLY? Any ideas on what we can do? It's just not feasible to physically drive 40 minutes one way to stand in line and pay cash for a bill, when we could just as easily send it electronically! No other utility companies service this area!

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Georgia Power electricity bill

My power bill has increased tremendously. According to the bill, I have used 1000 more kw this same time than last year. This seems very unlikely. I have spray foam insulation throughout my house, my thermostat is set at 75, my filters are cleaned regularly and we rarely use the oven in the summer. I have heard many people complain that their bills have also gone up tremendously. My bill went from 237.32 last month to 643.56 this month. I realize it is hotter, but not that much higher. I have been told by many other customers that Georgia Power increases their rates during the summer. They have a monopoly on electricity and it's time something be done about it.

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Dboo
Athens, US
Feb 04, 2013 7:05 pm EST
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Same here bill in June -- August runs over 700.00 we keep thermostat at 78, have Ga Power come out an do a free audit check to see why bill was so high could not tell me why, they are taking us to the poor house

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Georgia Power failure to install service

I called to start service with Georgia Power 6/24/11 to request service @ 3866 Castle Pines Mobile homePark. I stated that I need to have electric service at lot#165. I was told it would be connected @ the address given by the 1st of July unless Iwas called later that same day to say It could not be done. I went up the the mobile home on the seprate occassion including today July 4, 2011 No service. I called on Saturday no Service I was told some one would take of it that same day. Still without service. They should have installed a meter at the new address lot#165. 3866 mike padgett highway, Augusta GA 30906. I need to be able to take possion of that residence very irritated. Very Very poor costomer Service.

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Georgia Power - additional deposit required

I have been charged a $150 deposit now for requesting extensions on my bills. My power has never been cut off, I always pay my bills on the arranged days, and I always confirm with the customer service representative what fees or negative feedback will be placed on my account due to the requests. I have never been notified this was impending. I also wa...

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Georgia Power electricity bill is too high

Ever since AMLI @ Nothwinds changed to Georgia Power, I am getting very high bills. For the past one year i was paying around $60. Now my bill has started with $93 in the first month and then $179 and then $140. Not sure what is going on. When i called them they told it is because of heater and advised me to keep it in auto. After doing that also my electricity bill is too high

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jtdvd
, US
Aug 01, 2016 8:40 am EDT

yes they are hurting the disabled people in a big way and my bill was 89.00 to 90.00 dollars a month and now it is 165.00 to 200.00 a month
and i am disabled

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guest999
guest, US
Oct 10, 2014 4:07 pm EDT

my bill is 134 dollars and i can not keep this up i will have to shut off my power some they are changing for a new power plant
they now have 22 millon dollars from us it is time the gov put a stop to this they are hurting a lot of people call your cogress man
and pray we can get something done and SO

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Mr. Gupton
Augusta, US
May 09, 2013 11:32 am EDT

I'am writing this complaint in reference to the budget billing plan. I was mailed a $929.48 bill in March. I was not aware that I must pay the amount of $183.00 monthly even if I only use $80.00-$90.00 a mo. on power. Georgia power waited five months and mailed a bill for $929.48 this is so unfair, I 'am a disabled Veteran I'am also on oxygen 24 hrs. I asked a rep. where is My money going she was unable to explain to Me. On 5/7/2013 I was mailed information on the flat bill plan. upon reading the info. It's no different from budget billing just a different wording. flat billing, upon getting on budget plan nothing was ever explained, they just sign one up. I would have appreciated a letter in the mail @ least the next mo. letting Me know I must pay that amount. on 3/11/2013 I was mailed a letter stating that if payment arrangments were not made, A load limiting device will be placed on meter. only to operate the medical equipment. It will not allow full power. I'am on a fixed income and can't afford food. this is very unfair.

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Scottie Miller
Guyton, US
Aug 15, 2012 6:57 am EDT

I am not a very happy customer since we have gone to the smart meter. My bill as almost doubled since installed. I am seriously think of going solar. We are paying way to much for a bill when I have not changed a thing in my home. I've even tried to cut back on the amount I use and nothing is working.

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Georgia Power service charge

I requested new service on 01/03/11. While this new service was on, I had requested that the other property be left on and not turned off until I called back. The guy I spoke with told me ok. Well, they turned off the old property anyway without my permission. No surprise. They are now charging me 30 dollars to reinstate it AND gave me a new account number. The supervisor I spoke with on the phone said I had to pay it anyway. It is a scam to get more money out of consumers/me.
I want the 30 dollar service charge removed for their error.

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Georgia Power bill

I recieved a bil for 320$ in the middle of winter. It was cheaper in the heat of the summer. I called and emailed them and they said it was bc of the unusualy cold winter month, thing is i did not change my settings it lowerd them there no ecuse they can come up with it went up by 150$ for no reason Georgia needs a new power company, and a fair one. Georgia Power has a monopoly on electricty in Georgia. They can charge whatever they want and they do.

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karlanoonan
Savannah, US
Apr 17, 2013 6:47 pm EDT
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I have been making payments online to Ga power from the same bank accounts (2) as long as we've had these two bank accounts. I have made 3 payments back to back, 4/1 = $280, 4/9 = $300, 4/11 = $242.04, and all of a sudden they say the info that was entered, a YEAR or more ago, is now wrong. They are charging us nsf's and $150 dep for those returned items. I checked w/ Bank of America and spoke w/ many people, and departments, and Ashley verified that the amounts show in transit through a 3rd party, they were debited but not returned. That Ga power keyed in the wrong information.
Danielle, in collections at Ga power, informed me that the last number of the routing number was not entered - she is who I spoke with FIRST, before contacting the bank.
After the bank phone call I called Ga power back. I spoke with Tara at ext 33115. I'm sure that call is recorded and it can be retrieved from them.
She stated that they intentionally drop the last number for security reasons - WHAT? Then she put me on hold for a long period of time and came back with an excuse that I transposed the routing and account numbers. Again, WHAT? Why would I change anything that had been entered LONG LONG ago? Isn't the purpose of them having the page saved so we don't have to constantly keep looking it up?
I am so appalled at this company - we, as consumers, have zero choices and apparently they can take our money any way they please?
She very bluntly told me that this was no error of theirs and no fees would be reversed, then I bluntly cursed her.
THREE excuses, NO owning up to their mistakes, ZERO compensation, ZERO consumer rights. They are thieves and this type of practice needs to be dealt with please.

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Georgia Power rate hike -2011

I guess Georgia Power has its way. What did I tell you that PSC has them in their pocket. Now the rate increase is 14 days. Wow this sucks, trying to get more money out of consumers when the economy are tough. I guess it is time to go to budget billing. This is absurd to have a rate hike before Xmas and want the rate hike wtihin 2 weeks but when time comes they want their money they don;t give consumers time. I guess Georgia Power Exces are greedy. Right now even though the bill are going up $10.00 and with other fees it is about $13, 00 rate hike. Lovely. I don;t see how they are still the lowest. Wrong.

Bills to rise $10.76 a month for residential customers * Utility revenues to rise $562 million in 2011 * Customers to pay for new nuclear plants NEW YORK, Dec 21 (Reuters) - Georgia utility regulators
have approved a 10 percent rate hike for customers of Southern
Co's (SO.N) Georgia Power utility starting in January, a
company spokeswoman told Reuters on Tuesday. Bills for the average residential customer using about
1, 000 kilowatt hours per month will increase by about 10
percent, or about $10.76 a month. The rate increases would increase the utility's revenue by
$562 million in 2011, $189.7 million in 2012 and $92.6 million
in 2013, spokeswoman Carol Boatright said. Even with the increase, Boatright noted Georgia Power's
rates would remain below the national average. The rate hike will allow Georgia Power, Southern's biggest
unit, to recover funds already spent on environmental controls,
infrastructure upgrades, the addition of three 800-megawatt
natural gas fired Units 4, 5 and 6 at Plant McDonough in 2012
and 2013, and smart meters, among other things, Boatright
said. In addition to the rate increases, Georgia Power will also
add a nuclear rider to customers' bills in January to recover
financing costs on funds borrowed for the construction of two
new 1, 100 MW nuclear power reactors at Plant Vogtle. The nuclear rider will add an additional $3.73 a month to
the average residential bill for a total recovery of $218
million in 2011. It will boost residential bills by $1.44 a
month or $91 million in 2012, and $1.50 a month or $97 million
in 2013. Geogia Power hopes to get a combined construction and
operating license from the U.S. Nuclear Regulatory Commission
for the new reactors by the end of 2011. The new units are
projected to enter service in 2016 and 2017. The new reactors will cost Georgia Power about $6.1 billion
for its 47.7 percent stake in the project. The other owners are
Oglethorpe Power Corp (30 percent), Municipal Electric
Authority of Georgia (22.7 percent) and Dalton Utilities (1.6
percent).

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Davondrick Reddish
Athens, US
Jan 06, 2012 4:55 pm EST

Georgia power Execs are jus greedy this power plant thing is a lie and a scam to get more money from southerners already having a tough time. Our last bill was $500 and thats after we started using ways to save energy Georgia power is full of ###.

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atlantadt
Atlanta, US
Feb 11, 2011 6:50 am EST

The $10 is a lie, I just checked my bill and it is up $40.
I just compared my usage from last year 1/20/2010 which was 3242 kwh and I was charged $298.16
this year on 1/20/2011 the usage was 1968 kwh and the bill for this was $210
going on the rate charged in 2010 this years 1/20 bill should be $170.

So Georgia Power is totally ripping us customers off and it's ok!

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Georgia Power $ 695 deoposit at christmas?

I was late on my business' ga power bill... Times are tough... Business is slow... I was about 30 days late. Thank you ga power for not cutting my power off... Instead, they charged me a $695 deposit... Due by december 22... Three days before christmas. They wouldn't let me wait until after christmas to pay... Or finance the charge... Merry christmas ga power! Enjoy the $695 that I haven't earned yet. This $695 would have been more than I would spend this christmas on my wife and 10 year old son... What can I get my son for christmas?

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Mikethechamp707
hiram, US
Jan 14, 2011 11:40 pm EST

these coments are so ignorant, U allgot fed with a silver spoon in your mouth, Never even heard of struggling. GA Power is a bunch of rip offs cause they know they can get away with it.the lesson is dumb ### people take away from the less fortunate at the time of true need.

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7:34 am EDT
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Georgia Power double billing

Why and where is it legal and fair for a utility company to double bill in certain areas? I lived in my apartment for 1year and 6mos. now. Last summer i saw my bill reach for the high heavens! This year its even worse! I called and asked why is my bill 250 -$300 when im not using that much energy? I was told this company has areas where they double bill to offset other charges. Being a single mom of 3 elementary school children, cant afford to be double billed! I unplug my cell charger, i dont have a washer dryer, i use power surge protectors as well, and i dont run my dishwasher unless its a full load. oh yeah my place is a 2bdrm flat apt! So if i can't make a full payment on a bill thats near $100 sometimes, what makes them think i can pay $300?! Even with a service extension is almost impossible. I have been getting by, by paying this bill alone not including other bills that have to be paid by the skin of my teeth! this really should be illegal and told before you start service with them. I have enough day-to-day stress as it is. Thanks Georgia Power for being soooooo considerate and raping my wallet. Im moving to a new area next year!

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Davy Davis
, US
Dec 03, 2018 8:02 pm EST

My wife recently inherited her parents' family home when her mother passed away in June of this year. Her father passed away over six years ago. My mother in law never changed the Georgia Power account and kept it in my father in laws' name. My in-laws were on budget billing set at $350 per month. The house has been vacant since my mother in laws' death (five months now) and Ga. Power continues to charge us and says we cannot get out of the contract even though the parties that entered it are dead. This is pure theft and cannot possibly be legal.

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Marshall Hanissah
, US
Sep 09, 2017 11:24 pm EDT

They need to refund our money I had them for 3 yes this the first time I heard of this if I could get GA power I would but they said they not on this side of the street

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Elizabeth Brooks
Athens, US
Aug 04, 2014 2:55 pm EDT

Someone said the same thing to me when I complained "it's just that you're using more power blah blah blah" but I talked to THREE Georgia Power reps who all told me that they do indeed double the rates from June-September to offset charges. I did BOT receive a warning about this and I'm incredibly pissed. When one of the Georgia Power men came into my work he said that I misunderstood after I had talked to just one representative, he told me it was illegal for them to do such a thing. I just got off the phone with two other representatives who told that they do indeed double our rates. September is not even a hot month- this is ridiculous. I am a very broke college student who works 15 hour days and still live paycheck to paycheck. I don't have a washer/dryer- I NEVER use my dishwasher-I'm worse than my mom was about leaving lights on-and I'm melting because my thermostat is set at 80 degrees...someone please tell me how they charged me $75 dollars for NINE days of service! Not to mention when I went to transfer service from my old apartment to my new one I asked if it would cost anything MULTIPLE times I asked and was told that "it does not cost to transfer only to open a new account" but they charge me with 30$ ON TOP of the ridiculous bill and when I called to complain they only told me "somebody told you the wrong thing-sorry". As for the 14$ charge for a bunch of crap, I agreed to pay for my power and my power ONLY. They really need to be better at sending out notices and not screwing people over.

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Marshall Hanissah
, US
Sep 09, 2017 11:23 pm EDT

They doing the same thing to me and they told me the same story my bill usually 1 something now last month and this month 300

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IS IT JUST ME?
, US
Jul 18, 2012 5:04 pm EDT
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I HAVE A COMPLAINT ABOUT GEORGIA POWER COMPANY, MY BILL DOUBLED AS A CONSUMER ON THE FLAT BILL RATE, HOWEVER, GEORGIA POWER STATES THAT THEY BASE THIS ON WHAT YOU AVERGAE AS A CONSUMER, AS IF IT WOULD LOWER, PLEASE CAUTION, ESPECIALLY FOR OUR SENOIR CITIZENS AND FIXED INCOME, YOU MIGHT BE PAYING MUCH MORE, MY AVERAGE RATE OF PAYING PER MONTH, WAS 50-60 DOLLARS PER MONTH, IT WENT UP TO 100.00 PER MONTH.EVEN THOUGH THEY SAY THEY SEND A NOTICE OUT IN FEBRUARY, STATING YOU CAN TERMINATE THIS AGREEMENT, THIS IS VERY VAGUE, BECAUSE THEY ARE GETTING MORE MONEY FOR LESS KWH USAGE.SO PLEASE CHECK YOUR USAGE, PER MONTH.WITH EVERY ONE GOING THROUGH JOB LOSS, UNABLE TO PAY YOUR UTILITY BILLS, A SHAKEN ECONOMY, UNABLE TO GET ASSISTANCE WITH YOUR UTILITIES, THIS IS OUT RAGEOUS TACTICS, THEY OWE US A REBATE OR CEDIT FOR WHAT WE DIDNOT USE, i ASK IF THERE ANYONE ELSE HAD THIS PROBLEM?, WHO COULD BE AN ADVOCATE FOR US, THE CONSUMER, WHO CAN WE CALL, ANYONE HAVE A SOLUTION TO THIS PROBLEM, PLEASE CONTAC, SIGNED I'M FED UP

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Disgruntled in Athens
Winterville, US
Feb 21, 2011 8:43 pm EST

After having Power bill averages during DEC/JAN for 9 years, having just installed a new 14-15 SEER Heat Pump, added floor insulation and caulked, etc. our bill (athens, ga area) went from WINTER average of between 175 - 221, to OVER $400 - actually $418 to be exactly, assuming that is also calculating in the 'New' $14 added on for GA. Power to build a new plant some 5 yrs down the road...we are definitely not using more power even tho it snowed and was cold - it's snowed 3 yrs in a row and been just as cold, but the highest bills past...still $130 - $170 LESS than the past 2 billing cycles. Only doing laundry once a week, and the dishwasher 1 x per wk - changed every lamp bulb to energy saver bulbs and it has done NOTHING to even so much as maintain our former bills...our house is 2 heat pumps - upper and lower - upper is rarely on, ever. The lower is only about 1, 300 sq. ft - can't WAIT to see what happens in the summer. It'll serve GA. Power right when/if (and probably) we put on Solar to run instead - at the rate of $$$$$$$ we pay now, it'll more than make up the cost of Elec vs. Solar - and probably won't take even a year to make up the difference ! VERY disappointed - and the REP's at Ga. Power are always doing the S.P.I.N..."it's be a lower bill when summer comes...but in the meantime, you 'qualify' for a monthly 'average' billing ...just pay us $225 every month..." Thing is: last year our elec bill was only $85, 93 and 135...apr, may, june. So their 'montly average billing' would STILL net them a triple profit. NO NO NO

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pointer
Marietta, US
Sep 08, 2010 1:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

What was your usage last year compared to this year? The meter is rarely the issue. Poor energy management is more likely the culprit. You can easily compare what the usage is by reading the display on the meter and comparing the daily total on the website.

Rates are published so you should be able to calculate your bill and add any taxes or fees.

If your usage is drastically higher, have your power company perform an energy audit. When this was completed at a friends house, they found that the HVAC unit was using heat strips when the AC was on. Basically the unit was working with triple effort to cool an area.

Take responsibility for your usage consumption. Raise your thermostat to 78 degress in winter and 68 degress in winter. Use a clothes line to dry clothes on nice days. If you are active in managing your usage, you will be able to control the possibility of a high bill.

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Marshall Hanissah
, US
Sep 09, 2017 11:21 pm EDT
Replying to comment of pointer

They are doing the same thing to everyone and they told me a supervisor will call me back an never did so

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Georgia Power liars and theifs

I got service with Ga Pwr in 2005. At that time I was told that budget billing would be the best option for my family. It was explained to me in great details. "Mam what we will do is add up your monthly bill at that residence for the past 12 months, then we will divide that amount by 12. This new amount will be your bill every month, you will know what it costs every month with no suprises." I then had to ask " Ok so what happens if the bill is more every month?" The lady says "Oh ok heres what happens, if the bill is less you will have a credit pot, if the bill is more we have an overage pot. If the credit pot doesnt clean out the overage pot then at the end of the year we will wash it out. You wont owe anymore money at the end of your service" I said "ok great yeah sign me up..." Now in 2006 I left my husband at the time and the service was transferred into his name. I paid my final bill and gave them permission to transfer the deposit into his name. I was not given any info of oweing anymore money. I have checked my credit frequently every year. Last yr I checked it and tah dah there is a negative report from ga power saying I owe 832.18. OH NO THEY DIDNT Oh yes they did too. I called them and they claim it was a typo to just dispute it. I did and within 24 hours they have come back and said no its right. I then got a letter two weeks later from an attorneys office saying that GA PWR is coming after me and going to take anything I have. I contact them. The lady tells me that if I dont pay it I will be going to jail, they will garnish my checking account and come after me. Now my situation Im a single mom with no income, I lost my job last year after my son who is now ten but was 8 almost 9 at the time had a heart attack 3 days before his birthday. We have just gotten him straightened out enough to where I may be able to find employment. My income is a joke. Child support is all that keeps the lights on, the roof over their head and food in their mouths. This is nto by choice but the way it is right now. I tell her that I cant afford to pay 100.00 a month payments. She asks well what can you pay? I told her 5.00 a month is all I have left. She said oh well no one at GA PWR is going to take a payment in the amount of 5.00 a month I said well tough [censored] thats all I have. She said well we cant turn down a payment but you do realize it is going to take you 13 yrs to pay this off right? WELL DUH! I told her I disputed the info but would make payments until we could get to the bottom of it. After alot of run around still no answer. I was also told they would fix my credit to reflect the payment... uh no. Not even once. They keep telling the credit bureaus that I have not even contacted them about the debt. I have receipts, I have printouts. Now the fun part. They have charged off the account so much that when I make payments it doesnt get me far becaus ethey keep adding 7.00 charge off fees. I am not done with my fight but this is getting the best of me. IT may take 13 yrs to pay but they will not get a full payment until they give me some clear answers. They even told me to go to churches and ask for help paying it. Thats truly sad.

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Georgia Power smart meter

We had a Smart Meter installed on our box about 9 months ago. This morning, I woke up to the smell of burning. After ripping down ceiling tiles looking for the source, I found that the Smart Meter was the object that was causing the smell due to it melting. When the Georgia Power man came out to inspect, he told us that the Smart Meter was not compatible with the box that we had and we had to buy a new box; that it was our responsibility.

I firmly believe that the Georgia Power guy who came out 9 months ago should have pointed that out to us. There was no warning that something like this would happen and now WE have to pay for your worker's mistake? There are now things ruined in the house by the smell that I will not be able to remove. I did not ask for this box and I am not asking to have the additional expense of fixing their mistake.

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