The complaint has been investigated and
resolved to the customer's satisfactionResolved Georgia Community Support & Solutions — Poor Management Staff
resolved to the customer's satisfaction
The company's management staff is terrible. They seem to place people in management positions that do not have the skills nor talent to work in a leadership positions. Once I went into the office to check out services and I had to sit and wait for my interview which was not organized about 2 hours. The day I interview with the company they was having massages, and casual time and forgot all about business.
One of the managers was friendly, but she called in another coordinator to meet with me. This coordinator was very rude acting with a angry look on her face. She did not show any interpersonal or professional skills.
One of their centers out in Marrietta, have a manager that is not approachable to the employees. He do not communicate with the employees and run the services incorrectly. He gives his good hard working employees a hard time, and he also threatens their job without reasons. These employees work in a uncomfortable negative environment due to this manager's behavior. He don't seem to be concern about the clients and their needs.
This company seems to have a big turnover. That is certainly not good for clients with autism. These clients get comfortable with their instructors and caregiver. They gain trust and a good relationship with them. When the instructors is force to quit due to unfair treatment this causes problems for the company and the clients.
Most of the parents do not complain because they are not the biological parent. They are home care givers contracted under GCSS. I have heard cases where the home care givers gossip with the coordinators concerning other employees.
My sister tried calling on many ocassions trying to get her daughter signed up and each time they speak to her rude and never get back in touch with her. GCSS is suppose to be for a wonderful cause, but to see how the company is ran due to poor management staff is terrible.