The complaint has been investigated and
resolved to the customer's satisfactionResolved Genting Highlands - Resorts Hotel Carpark — Vehicle Theft @ Resorts Carpark
resolved to the customer's satisfaction
I was a hotel guest with my family at Genting Highlands, Resort Hotel (Malaysia) on 15th & 16th September 2009, during the off-peak low season.
We parked our car at Resorts Hotel indoor carpark for two nights - Level B3 (15th & 16th September). When we checked out, we drove back to Singapore, without checking our vehicle. Along the North South Highway, when it started raining, we noticed that our car windscreen wipers were stolen !!!. We almost met a road accident, thankfully we stopped at the side of the road to wait till the rain stopped. Throughout the journey, we made a several road stops due to the rainy season. We did manage to purchase spare wipers from petrol station but no one knew how to fix the wiper. It was a frustrating and scary experience for us, because if so happen (bad-luck) driving downhill from Genting Highlands, it starts to rain, we might meet road accident.
Please inform Resorts Hotel management that our car wipers were stolen from Resorts hotel carpark !!!. Because we are a Singapore-registered car, we are at higher risk for vehicle theft. Please convey this every Singaporean who are making road-trips to Genting highlands. Please check your car properly in Genting before departing off to Singapore!
This email is NOT a complaint to Genting for lousy service. (Petty Crimes are unavoidable!)
This email is to serve awareness to fellow Singaporeans who are driving into Genting Highlands to be extra cautious and be aware of their personal possessions (especially to Singapore-registered cars who are likely to be victims of vehicle theft and robbery in Malaysia).
Thank you for your kind attention.
Terence Lim ([protected]@singnet.com.sg)