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Genie Bra Customer Care Service

TriStar Products Inc.

500 Returns Road
United States - 06495

Customer Support Phone Numbers

+1 973 287 5154 1 0
Work days:
Mon9:00 AM - 8:00 PM
Tue9:00 AM - 8:00 PM
Wed9:00 AM - 8:00 PM
Thu9:00 AM - 8:00 PM
Fri9:00 AM - 8:00 PM
Sat9:00 AM - 5:00 PM
Sun9:00 AM - 5:00 PM

Genie Bra Complaints & Reviews

Genie Bra / Sizing is so off!

bunnygirl on Jan 14, 2017
Wish I would have read reviews on this worthless piece of fabric. I ordered one on ebay - Large & sent back because it felt too small - they sent me a XL (which freaks me out cuz I'm a small person) had it on for 2 hours & had to take it off - the band rolls up and feels like a squeezing...

Tri-Star DBA Genie Bra / Slim panties

karlecia on Dec 2, 2016
On 11/04/2016, I ordered the Slim Panties and their commercials are a exaggeration and does not work. Tri- Star has violated the UDAAP guidelines. On 11/10/16, I received the Slim Panties and the slimming exaggeration is deceptive, unfair, abusive act practices. I called to request a...

Genie Bra / Product has not been received

ShoptilUdrop on Sep 22, 2016
I ordered the product in July with a delivery date of 9-8. It is 9-22 and the tracking number no longer works and the product has not been received. I have sent five emails with no response. I guess they are manufactured in Mars and shipped from another Universe. They have the worse...

Genie Bra / Did not send product/poor customer service

Janet O'Leary on Jul 12, 2016
I just spent over 1/2 hour on the phone, mostly on hold, explaining that in regards to my order I DID receive 2 separate pkgs. however I DID NOT receive the panties I ordered…only the cami’s. I spoke with a customer service rep who was very pleasant, Claudia (B15) who said she would transfer me...

Genie Bra - The Genie Bra / Official Blog / Genie zip bra

Dutches71 on Apr 23, 2016
Ordered a 3x and it was my normal size but it was too small when I received in the mail and shipping & handling cost more then the Item. Called Customer service and they said I would only receive 10.00 dollars back but I would have to pay for the return to get my money. What a RIP-OFF...

Genie Bras - Tristar Products / Size and Returns

Annette Derouaux on Apr 11, 2016
I purchased size 1x thought I would go one size larger. When I received it, was real small. I called and they said no problem they would send me size 3 x and all I had to do was return the others and they would credit my account. In the mean time they took money out of my account again for...

Genie Bra / False Advertisement

Reviewer80541 on Feb 2, 2016
Ordered 2 Genie bras. Suppose I should have read the reviews first. Nothing like the ad or TV showed. Ordered 1X because that is what I wear, but the bras were extremely small and so uncomfortable. Such a disappointment! Then they try to act as if your getting a great deal for such a low...

Genie Bra / Fraudulent billing practices

Deb Turi-Smith on Nov 25, 2015
This company charged sales tax to me on my purchase of 11/22 as a New Jersey resident, which is illegal. When I contacted customer service, they initially said they could "not find the order"" could I please call back in the morning". In calling today, in speaking with customer...

Genie Bra / Horrible customer service and communication

Reviewer60501 on Sep 8, 2015
My email to Genie Bra: I received ONE bra today. I ordered 5, you cancelled 2...WHERE ARE THE OTHER 2 BRAS??? Your communication is VERY VERY POOR. I placed my order 8/22 for 5 bras. 9/1 you cancelled 2 of them...that's 10 days time before I found out I wouldn't get 2 bras I ordered...

Genie Bra / Defective bras, cs hung up on me. . Three times.

Sandra Hender on Mar 20, 2015
I ordered two Genie Bras that were offered to me in an email. The ad stated: Buy one, and receive a 2nd bra free; just pay additional shipping/handling. So I ended up paying $25.00 for two bras. When I received them I could not believe it. The size I ordered was a 1X which I wear. I wear...

Genie Bra leggings / No notification on the Status of my order - Temporarily Out of Stock

Tdgriffin on Feb 10, 2015
I placed an order on 1/2/15 for the TV advertised leggings. I received an initial email confirming my order after that nothing. After several weeks had passed I went on the site looking for a way to track my order. I put in my order number and the status indicated the product was temporary...

Geniebra - Jeggings / its been over a month and still no products

Victoria K on Jan 12, 2015
I Orders Dec 18th and its now Jan 12th and nothing has been shipped. The web site is down repeatedly so i call in to check on the order and still being told that its not been shipped and they have no idea when it will be shipped... just wait they will send you a email when its been...

Genie Bra / materials

snow1111 on Mar 2, 2014
i bought 4 genie bras. i like them as far as comfort. certainly not sexy. they are supposed to be machine washable. after 2 or 3 washings, the silky top layer of the pad comes off. without this layer, the pad bunches an wrinkles. no longer the smooth look as promised. only a 60 day...

Genie Bra / Lace separated from bra

Carrie Muhammad on Jan 24, 2014
I purchased 2 Genie bras November 29, 2013 Black Friday . I'm upset because the bra has separated from the lace as soon as I put it on. The second one I haven't worn it for fear it will happen to the other one. I have purchased them before and was very pleased and the lace ha...

Genie Bra / Poor customer care

Tammye Lofton on Aug 20, 2013
When I had not received my order after 3 weeks, I called customer service. The first call I made was so static the rep could not hear me and hung up. The second call got disconnected as well. Finally on my third call I was able to speak to someone. I was told my order was on back order and...

Genie Bra / Incompetent customer service

Gina GF on Jan 30, 2013
I placed an order for the cami shaper after watching the informercial. There was a special on the internet that said if I ordered $100 I would get 3 genie bras for free. So I added and a couple of packs of pads to make the total $101. When my order was processed the cami shapers were gone...

Genie Bra / Don't hold up as stated in pitch for product

Customer5 on Jan 6, 2013
Product was guaranteed to hold up, never stretch out and offer support without under-wire. Well, that isn't true, I have elastic sticking out of the bra, these are not supportive and I have wasted my money.I have purchased cheaper bras at department stores and had them longer than...


Carol Dunn on Nov 9, 2012
I had difficulty on line trying to order these useless and mis-sized bras so I also spoke with someone on the phone on their 1-800 number. I could not reach them to check the status so I dismissed that order and placed another via the phone. Well, they arrived and were not good quality and...

Tristar Products (Genie Bra) / Genie Bra

BCSeaAgel on Oct 8, 2012
The company that markets 'Genie Bras' is TriStar Products. Check out the BBB for info on them. They also have a listing of other products they are involved in. Check it out.

Genie Bra / GenIe bra not worth it!!! Horrible

Sarah1986 on Sep 13, 2012
I bought the genie bra thinking that it was supposed to be a supported bra and give you a lift... I was wrong!! I am so upset about this bra. Not worth it at all!!! My la senza bras have better support!! Genie bra does not stay in place, I got only 2 in a box and 1 of tge bras was MISSING...

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