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Genesis Healthcare / GenesisHCC.com
Genesis Healthcare / GenesisHCC.com Customer Service Phone, Email, Contacts

Genesis Healthcare / GenesisHCC.com
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www.genesishcc.com
www.genesishcc.com

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1.2 23 Reviews

Genesis Healthcare / GenesisHCC.com Complaints Summary

1 Resolved
22 Unresolved
Our verdict: If considering services from Genesis Healthcare / GenesisHCC.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Genesis Healthcare / GenesisHCC.com reviews & complaints 23

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Newest Genesis Healthcare / GenesisHCC.com reviews & complaints

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9:17 pm EDT
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Genesis Healthcare / GenesisHCC.com The doctors

Hi I’m a 60 year old male be going to this place for almost two years and 3 different doctors well in April I was put on promataca for my platelets count to rise for neck surgery well I got denied surgery because the anesthesia Dr didn’t want to take the risk of me bleeding out on the table well my neck n back doctor was going to send me to Pensacola hospital but due to lack of transportation I’m not able to go there well since march 17 2023 I was given them promataca pills for my surgery which got canceled on the 21 of April 2023 I told the nurse I was haveing problems with them pills and she said half it and take every two days. So on march 22 2023 I had to take a blood test and it brought my platelets up to 135 but I was getting bad side affects and then the nurse gives me a appointment 2 and a half months later gives me a blood order for 4/21/2023 and tells me I’ve got to wait till my appointment with them is almost due? I thought u was suppose to regularly get blood test if ur on them pills and I get told I’ve got to wait till it’s almost time to see this nurse I don’t even know the two other doctors and the first one left state. Ok since last Friday my side affects have gotten worser bad headaches running nose sneeze ing and coughing up lots of flem I sent a email to some lady and she writes back oh we sent ur inquiry to the same place I’m going to didn’t answer any of my questions and she said oh they will call you and of course they didn’t I called them early this morning genesis care of Crestview fl and the receptionist tells me I wrote him a note and told him u was haveing bad side affects and he will call u back and once again nutting if ur put on them pills and haveing bad side affects u think he or the nurse would call u and something isn’t right I’ve had [censored]ty care since I’ve been going there and now this I think it’s very wrong they treat their patients like this I’m sick and have been since last Friday and I feel like I’m nutting but a paycheck n number cause when ur haveing bad problems because they put u on these pills and then leave u hanging? I’d like to know why I’m getting such bad health care from them and for them not to even call me so far two days and I’m the one suffering not them but I don’t feel like a patient like I said a paycheck n a number. I feel like I’ve got a case for negligence and to make me wait two hole months to even get a blood work done? It doesn’t make sense cause I don’t know what is going on especially haveing these side effects and them just blowing me off and I can’t say I like the doctors cause I don’t even know them and the first dr just did test after test after test blood wise and I’m still in the same spot but worser.. what is going on very unhappy patient. Paul benbenek. [protected]@gmail.com. 08/22/1962 850.-307-7229 DeFuniak springs fl 32435

Thank you

Desired outcome: I’d like to be taken care of like a real patient should not a paycheck or number

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Genesis HealthCare Compliance
Albuquerque, US
Jun 01, 2023 2:21 pm EDT

This comment appears to be related to GenesisCare (genesiscare.com) which is not affiliated with Genesis Healthcare (Genesishcc.com).

Thank you,

Genesis HealthCare Compliance Department.

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11:10 am EDT
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Genesis Healthcare / GenesisHCC.com Genesis Healthcare 5608 SW 9 St Des Moines Ia

I was work as a cook in the kitchen there and I Myron Harvey have been cooking for over 30 years what I experience there was very disturbing to me. When you have cook that only be cooking for 6 months not complying to rule and regulations. Serving collar greens without washing them, baking hamburger for 45 minutes that are well overcook. Not serving or weighing out the correct portion. From cooking all food completely wrong. Then when you try to teach them and speak with management they give you the run around.

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Sr. Compliance Director
Albuquerque, NM 87109, US
Oct 25, 2022 5:02 pm EDT
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Hello,

This comment appears to be related to Genesis Senior Living Center which is not affiliated with Genesis Healthcare (Genesishcc.com).

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5:57 pm EST
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Genesis Healthcare / GenesisHCC.com Unpaid Accrued Vacation Time at retirement

There has been no resolution to this complaint. The company emailed that they do not pay for vacation days accrued, however Employee Hand Book states: Unless required by state law or a CBA (Collective Bargaining Agreement), accrued or advanced paid time off will not be paid out at termination. I have 3 problems with this: 1- I was not terminated, I retired with 2weeks vacation from the [protected] year. I also accrued another 4 weeks for [protected] year on August 11, 2021, which should have been a pro-rated pay out. 2- The Human Resource Director of my Center told me I would get the vacation time for the [protected] period, but she was not sure about the [protected] accruals. 3-The Pennsylvania state law says: Employers do not have to pay out vacation days unless it was implied by the company. In this case, it was implied by the company and expected to be paid to the employee. If I had known otherwise, I would have postponed my date of Retirement to a later date. Their decision to Not Pay has caused a financial difficulty for me.

Desired outcome: 2 weeks accrued vacation pay

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Is Genesis Healthcare / GenesisHCC.com legit?

Our verdict: Complaints Board's thorough examination reveals Genesis Healthcare / GenesisHCC.com as a legitimate entity with notable strengths. Despite a 4% resolution rate on customer complaints, which invites a closer look, Genesis Healthcare / GenesisHCC.com stands out for its commitment to quality and security. Clients considering Genesis Healthcare / GenesisHCC.com should delve into its customer service record to gauge compatibility with their expectations.

Genesis Healthcare / GenesisHCC.com earns 91% level of Trustworthiness

Perfect Trust Endorsement: Genesis Healthcare / GenesisHCC.com achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Genesis Healthcare / GenesisHCC.com. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Genesishcc.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Genesishcc.com you are considering visiting, which is associated with Genesis Healthcare / GenesisHCC.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Genesis Healthcare / GenesisHCC.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Genesis Healthcare / GenesisHCC.com website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Genesis Healthcare / GenesisHCC.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 23 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • SSL check indicates that the certificate is not valid, it means that the connection between the server and browser is not secure. We strongly advise against visiting this site or providing any personal or financial information. If you have already done so, we recommend taking immediate action to protect your information.
  • Genesis Healthcare / GenesisHCC.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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10:36 am EST
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Genesis Healthcare / GenesisHCC.com Vacation pay

My name is Teresa Johnson and I worked for Genesis for over 26years. I retired on October 29th with 240 hours of vacation. My anniversary date was 8/11/21 at which time I accrued 200 vacation hours. Of the 240 hours, 40 hours were carried over from [protected] as allowed by the company. Before giving my notice of retirement, I checked with HR to make sure I would be receiving some of my accrued vacation time. She said I should receive at least the vacation time carried over from the previous year. When I notified management of my retirement, I was told that I could not take any sick or vacation days during the period after I have given notice of my retirement.
When I left the Company, I did not receive the vacation pay. I have sent messages to HR to forward to the Corporate Office and they contend that they do not have to pay any vacation days. I review the PA State Regulations regarding vacation pay and it states in most cases it is not paid unless it was implied by the company. In this case, I was told that I would receive my vacation pay and therefore it was implied. In addition, if I had known otherwise I would have changed my resignation date to use the time that was available.

Desired outcome: I would like to get compensation for the 40 hours of vacation time.

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4:17 am EST
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Genesis Healthcare / GenesisHCC.com Bad ER doctor

My son Tyler Bak 12/10/2003 was in the ER at Genesis Bethesda zanesville ohio 43701, on 11/19/2021 over his face being numb. The doctor refused an xray and said he was fine and sent us home. This is bad practice and negligence. My son face is numb on left side for a week now. I asked for a second opinion of another doctor and was told Id have to go re-register again to see someone else my son was mad and so we left. His wisdom teeth are in, we dont know what it is from. But we have no help due to this doctor.

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12:46 pm EDT

Genesis Healthcare / GenesisHCC.com Fellow coworker shoved me and DON did nothing

I was working and cna came to desk to help change a patient the pts nurse said no my shoulder hurts. I got up and helped cna. Same nurse med tech came to desk to ask for help with pt in wrong bed, hostile pt she kicked me and I moved on, the same med tech asked for help. Her nurse finally got out of chair came to room and shoved me and said don't touch my ot in my face several times. I told her not to touch me again and reported to DON. She did nothing and left her there for me work with fir another two hrs.

Desired outcome: No suppose to hit people

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11:36 am EDT

Genesis Healthcare / GenesisHCC.com A rep

I need a return phone call ASAP .. too upset and too long to put into words in text
Name: Jill Brantley
Mobile: [protected]
Facility: Genesis Family Clinic
City, State: Davenport, Ia!
Provider: Jessicah Ambrisco
Date: 6/7/2021
Time: 10:31 A.M.
Complaint: Inappropriate conversation!
I like my Dr thus far and am completely floored that things went so far left after all of this time without any facilitation on my part ! Please rectify this situation! I'm very hurt and traumatized again !

Desired outcome: Reprimand

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12:24 pm EDT

Genesis Healthcare / GenesisHCC.com employment

Hello was employed with Genesis for 18 years, when it was time for me to leave gave my two weeks and left on good terms, without my pay for weekends staffing building, and Rob Stoffer put on file no re hire for no cause at all please explain, got documentation from missing pay, would like the no hire status taken off of my job profile of coming back to genesis unethical behavior on all staff behind this

Desired outcome: Want the status to be taken off my rehire for facility , and compensation for my time without pay for schuduling on weekends with out pay

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10:25 pm EDT
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Genesis Healthcare / GenesisHCC.com Facility in Thornton CO

my family member is at Elms Haven.

After repeatedly speaking to staff members regarding visitation we have been turned away two times. The second time because your Elms Haven location was understaffed. Now I know my family actually pays very good money for my Dad to live there and I know your company is doing pretty well. If you would pay a living wage to your employees, they would feel more inclined to show up and work. Quit making excuses and do your job. Hire enough people to staff your facilities and I would not have driven a total of 10 hours to see my family member and been turned away. I am vaccinated and was told by the activities director that we could visit, got there, and was turned away. This is disgusting and unacceptable.

You better believe I am going to be loud and post all over the internet.

Fix this! Hire enough people to staff your facilities and pay them right.

Good grief, what a horrible excuse for a company.

Carol

Desired outcome: Pay your employees a living wage so you are not understaffed

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4:01 am EDT

Genesis Healthcare / GenesisHCC.com Staff

Tabby Tanner, activities director, showed staff a naked picture of the NP Alisha Jackson, a full body nude picture. The picture was sent to Hanna Holbert and Hanna forward the picture to Tabby. Tabby Tanner said she was keeping the picture in case she needed to use it against her. She show it to myself Linda Ayres and Kendra Perry. Lots of weird stuff going on in this facilty and it needs taken care of. I'm resigning my position, I want no part of it. I have more respect for my reputation than to work with people like that. DON, Kim Gerst was notified about the picture.

Linda Ayres, RN

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5:08 pm EST

Genesis Healthcare / GenesisHCC.com Care

My husband was at the Willows, 225 Amity Road, in Woodbridge, CT for 4 days. Of the 4 days he was there he was brought to the ER 3 times; once for an infection (which I understand) and the other 2 times were due to a fall, one of which the nurse was standing there. This is highly unacceptable. I also noticed when picking up his belongings that my husband had been in the same clothes that he came to your facility with for 4 days. His clean clothes that I brought in were never touched. Does this mean he was never washed up. I find this unacceptable and unhealthy. Also, the handling of him was not good. He was a very frail man with many issues but yet was put in a wheel chair with great force, which led to more complications. He was mentally and physically abused. Lastly, at mealtime they would not cut his food as he was unable to do it. Food was usually cold.

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3:33 am EST

Genesis Healthcare / GenesisHCC.com employee

I am a family member of a current PT at the Genesis location in Milford, DE. Please audit therapist Kristen Shockley. If my loved ones insurance company approved an hour of therapy or 30 minutes or what have you, you are obligated to provide that time. This person in every aspect is committing insurance fraud. Also, this particular woman often smells like booze and marijuana. Does Genesis not drug screen their employees? I do not care what you do outside of work, I care about my loved one so they can get better and leave the facility. This particular employee is unfit for any facility in my opinion and should find a different line of work. My family member is due to leave the facility in a couple of weeks but if these issues are not addressed and they continue as such, I will be contacting the state. Completely inexcusable and illegal.

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Jan Mudry
, US
Dec 13, 2020 5:11 pm EST

My husband was at the Willows, 225 Amity Road, in Woodbridge, CT for 4 days. Of the 4 days he was there he was brought to the ER 3 times; once for an infection (which I understand) and the other 2 times were due to a fall, one of which the nurse was standing there. This is highly unacceptable. I also noticed when picking up his belongings that my husband had been in the same clothes that he came to your facility with for 4 days. His clean clothes that I brought in were never touched. Does this mean he was never washed up. I find this unacceptable and unhealthy. Also, the handling of him was not good. He was a very frail man with many issues but yet was put in a wheel chair with great force, which led to more complications. He was mentally and physically abused. Lastly, at mealtime they would not cut his food as he was unable to do it. Food was usually cold.

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4:34 pm EDT

Genesis Healthcare / GenesisHCC.com unpaid wages

On August 6th I worked a 16 1/2 hour shift and on August 20th I had surgery and turned in a request form to use any paid time off I have and was approved by DON. When I returned on Sept. 3rd. Because they forgot to put me on schedule the administrator let me work a half of the day and then decided he wouldn't except my return to work form until I had his filled out by surgeon and sent me home. When I received my pay stub for the few hours I then realized he decreased my hourly wage by $2 without me knowing or being notified. I have called and left messages for acting administrator to call me several times with no return call. Have texted building HR Julia and regional HR Janet. Have text and called acting DON April even social worker Whitney. This week I have left messages for Shawn Eddy to call me and again no return calls. Another Genesis employee told me to try this last resort. PLEASE SOMEONE HELP ME figure out what I have done to make professionals not return my calls.

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11:43 am EDT

Genesis Healthcare / GenesisHCC.com michael blake the director of nurses

I was hired April 11th 2019 I worked in a 4-3 CD what are young lady named Meredith she was Jamaican and three CD is ran basically by Jamaican women that been there 20 and 30 years and they said within my probationary time they will go get me fired because all Jamaican stick together Michael Blake it's Jamaican and they terminated me wrong Philly on July 8th two days before my probation I was very heartbroken and it was not fear and there will be a lot of lawsuits with Arden house and Michael Blake The Cure is very poor and please call me if needed and you can get my number from Rose thank you and they said they were going to have me out of there they said it wasn't going to happen but it sure did happen 2 days before my probationary was up

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3:34 am EDT
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Genesis Healthcare / GenesisHCC.com unprofessional non-transparent scheduling/hiring practices

6/26/2019-7/18/2019 and ongoing. I (Trudy) have four years of RN experience and have my BSN, I have been with this company for almost six months on a part time 3rd shift position. My last position was RN supervisor. When hired I was told they like to promote from within and that they had flexible hours. So I was prepared to work and show my worth to get promoted. However I didn't win this companies popularity contest. As a result they are not allowing me the opportunities to advance my position from my current position of staff RN on 3rd shift.
On 6/26 I applied for Infection Control RN full time day position. I not only met the the requirements I also met the preferences for this job listing and it had been listed since 3/2019. After failing to attain the Infection Control RN position because according to HR (Karen, and Lisa) it was filled, although almost a month later it is still listed on there job site and was even updated on 7/12/2019. Hmm..
So I recently applied instead for staff RN day shift full time position. I know how many travelers I see and give report to in the morning and also last week a full time day nurse quit. Yet even though it wasn't posted nor did I receive an email telling me of this/these opportunities I am told when I applied it was filled. Further HR told me they don't know there own available positions or shifts, that only there scheduler does. So if the scheduler (Lori) doesn't like you or they really don't want to lose you on 3rd shift well its easy enough due to lack of transparency for them to just say they have no other open positions.
I even tried applying to the other Genesis here in town "Rutland Health and Rehab Center" full time day shift. Which the same HR personal (Karen G, and Lisa B)who hire there also and are the HR for that building. However HR told me even if they had day time positions at Rutland Health and Rehab that they refuse to do any lateral transfers. I asked "So I would have to quit and then reapply at that Genesis?" I received no definitive answer.
So eventually the scheduler said I had to fill out this "Request for change in Shift form" No one mentioned this until 7/17/19. So I lost almost a month in this process as even though I immediately filled it out that day, I was told it would take weeks to even hear back, and not hear back on a job but just the okay to eventually change shifts. Originally HR told me all I had to do was talk to the scheduler. That turned out to not be true.
Further I said to the Scheduler, and I even wrote this on the request, that I would happily accept part time first shift positions. Thinking it would be a good start. However again I was told that was filled too.
Yet according to there own website that was updated on 7/16/2019 they have several full time positions available.
I have saved all email correspondence as it relates to the above between myself and HR.
A desirable Resolution would be at minimum to be able to change shifts in a timely manner, but even more satisfactory would be to get the RN Infection Control position which I exceed expectations for, and originally applied for.

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3:58 am EDT

Genesis Healthcare / GenesisHCC.com unprofessional rude behavior of staff and unethical charges

My name is Lana Smith, I was a member at westroad genesis Health Club for over a year. On June 30th at 1 pm I was in a gym w my 10 year old daughter as I noticed on 3 different occasions 2 of your staff, Kyle and Peggy were laughing at me and my daughter not in a kind way (she was lifting small 1 lb weights in the air next to me) they were standing on the upper floor leaning over the rail pointing at us. My daughter saw it too. There was nobody else around us so there was no mistake it is directed towards us. After third time I confronted Kyle asking him "what is funny?". He stand there with the smirk on his face asking me "funny?". I said "yes what is funny ? I see u laughing at us". He then suddenly said in rude manner "she is not supposed to be on the floor, take her off the floor, pointing at my daughter. We immediately left. If my daughter wasn't supposed to be on the floor I am sure there is professional way to approach me and address it. We went to swimming pool. 5 min later both of them were there and continued harassment. Kyle was very rude to me and with the smirk when I asked him for their names. Later they brought the manager that asked me while I was in a swimming pool with my daughter, she said "do you need something?" I told her about my experience and that I am so upset I want to end my membership. trust me no one wants to come on their day off to gym and be treated like that. The manager defended Kyle by saying that his smirk and such attitude is "just his personality and he just smiles like that". She questioned what I was telling her even though my 10 year old daughter told her that she saw it too. I drove to 77th street location to terminate my membership because they told me on the phone I have to sign it in person. The staff charged me 200$ and told me I will be charged 50$ the next day because I was supposed to give 30 days notice. This is truly become a horrible experience I won't forget.

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5:40 pm EDT
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Genesis Healthcare / GenesisHCC.com rehab facility and nursing care and medical care

Admitted at 1930 4/23/19 fell out of bed at 330am 4/24/19. Called me the sister /DPA at 445 am and told of fall but never notified a doctor. Never have pain meds.never got xrays. I called numerous times for updates and spoke with my sister who said she was in excruciating pain and never saw a doctor for nearly twelve hours after incident! Director and assistant director negligent and had attitude and no apology and no answers. After I arrived at noon and demanded xrays and pain meds and ice and elevation of extremity over twelve hours later found to be broken! And we're on the way back to the hospital. This is gross negligence and delay of care and patient safety violations! Also put complaints in to the health department, JCAHO AND GIVEN reviews on several websites. This place needs to be shut down! Complete incompetence and disregard for human life! See you in court!

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6:36 am EDT
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Genesis Healthcare / GenesisHCC.com hr

April 3, 2019. Facility HR shares employee information with other employees, talks about employees in a negative light, often reading from texts between her and other employees, name calling, and cursing. Employees are uncomfortable being placed in this situation and are reluctant to report to upper management. Employees are aware of the fact that this is a frequent occurrence but feel there is no safe outreach.

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12:39 pm EST
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Genesis Healthcare / GenesisHCC.com unjustified termination

A family member came to the center and expressed that he sold his mother ‘s house! His mother is a current patient for the 3rd time. The family dynamic is a little off. The patient has a estranged daughter who is highly intelligent but seriously mentally disturbed. At this point there are two sons Listed on HIPPA and her husband. All three expressed that everything they wanted was removed from the house. Now that the house is sold they are on a time fame to clean it out. Myself and another long time employee of 18 years were asked if we could help box the stuff up for the good will and or garbage! In return daughter calls the hotline and stated a bowl was taken! In result after out administrator has a guess service director call for a statement, we are fired! Sue the fact we supposedly received a gift! There were 3 other family members present that no one contacted! Lehigh Center does not and will back up their own!

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NicoleDowell
, US
Sep 07, 2021 8:33 am EDT

I went to Genesis on a Tuesday to be seen on emergency basis at 4:00 in the morning on a Tuesday I was In a exstream pain in my shoulders and my upper chest I was seen by an RN when she walked in the room she said she forgot who she was going to see which that made me uncomfortable to begin with and in my almost two and a half hours that I was there the care provider offered me no relief for my pain even though I had told her that I had taken pain medicine that was not helping me the only thing that she offered me was ibuprofen and she didn't until I complained and complained to the nurse she ordered an x-ray when I was in fear that it may be something going on with my heart it was pain that I had never experienced before and I felt like I was disregarded she acted like she had better things to do she was rude with her questioning and didn't listen to any of my answers and I don't feel like my problems were addressed I also was not even slightly help with my pain and as I was leaving and told her I was not happy with the services she tried to deny me my paperwork to go back to work and I myself work in the healthcare system she told me it wasn't her problem. I have had slightly bad experiences with Genesis in the past but I myself now after this experience no matter what the situation for my family loved ones will never ever use Genesis again we will now be all transferring to Trinity it is unfortunate that staff like herself are in the emergency department during times so hard on our community's such as COVID-19 i hope that these concerned are addressed as I felt irrelevant as if I did not matter and my concerns were nothing she offered that I should have went to the walk-in clinic even though I had been up all night and excruciating pain and had to go to work today and did not get any kind of help or answers she was searching for things that I did not even see to be a problem sincerely Nicole Miller

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10:43 pm EST
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Genesis Healthcare / GenesisHCC.com a certain employee

I have gone to my director of nursing several time about another employee who has been bullying me for months. Nothing is being done and it has gone so far that this employee is making accusations about me to my supervisor and my supervisor is breathing down my neck. I understand that if im doing nothing wrong then i should have no problen with my supervisor following me and let me express that i do not have a problem with it, but this is torture
This makes for a very unhealthy work place and i have started to look for another job due to being so unhappy because of the things this employee has been doing over the last few months. The employees name is Kathy Wilbur. She is also the senior aide on our hall on 2nd shift.

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