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1.2 1614 Reviews

General Motors Complaints Summary

65 Resolved
1548 Unresolved
Our verdict: If considering services from General Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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General Motors reviews & complaints 1614

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D
7:11 pm EDT

General Motors warranty/recall

I am emailing to discuss a concern about a very recent vehicle that I purchased. It was a 2008 Saturn Vue with the 3.6L V6. It is a wonderful vehicle with the exception of the Transmission that has just failed to work in reverse.
After further research and invesitigation, I found that there has been a known issue with the 35R clutch wave plate on these vehicles. Although there was a extended coverage on this vehicle, it was never replaced. It should have been declared as a recall, not a warranty issue. This way it would have been replaced for sure.
Unfortunately now I am stuck with a vehicle that I JUST purchased and all of a sudden a week later, the reverse does not work.
I contacted GM and got nothing but a robotic response that the coverage was already extended once and would not be covered.
I was not given the option for my request to have this brought up to a higher athority to possibly be accepted as coverage. Nor did they offer any assistance with a place to take it for quality service. I personally offered to pay for the parts to complete the job with hopes they could take care of the cost on labor. They did not even aknowledge the possibility of this, just gave me again, the robotic answer that coverage has already been extended and would not be offered further.
I

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2:32 pm EDT

General Motors bill holt dealership

I'm very upset with this so called dealership because I bought a 2015 Dodge Dart and I bought extended warranty and after a few months my wife and I went through a divorce well in the divorce I gave her the car because I bought it for her daughter well after a few months they got rid of it and I waited a few weeks so then I called the dealership to find out how I canceled the extended warranty and the woman over that department told me to come down and sign a paper and I did well after a couple of months I called the dealership and ask them about the check and she told me that my wife picked the check up and I told the woman that I didn't have a wife and she said I gave it to her well and I asked the woman at dealership who's name was on the check and she told me mine name was the only name on the check so after doing a lot of running around and doing what I was told to do by the dealership they got the money back but then my ex went to the dealership and told them that she had the car and the money was hers that I gave the car in the divorce and I did but I didn't say anything about the extended warranty and to make a long story short the dealership wrote another check to me and my ex and I can't get the dealership to tell me if they got the check back from the bank are not and the dealership supposedly sold the day after they wrote the check but I just need to know if my ex cashed the check are not and all they are telling me if I want the money I'll have to sue my ex now when did Bill Holt dealership hire a judge to determine that I'm very upset with this bunch and I'm almost ready to never buy another Chevy from anyone but please help me out and if my ex has cashed the check with my name and her name then I'll go after her and leave everybody with the dealership alone and I'm very upset with this woman at Bill Holt she will not even talk to me

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4:51 pm EDT

General Motors 2015 chevy tahoe ltz

I bought this vehicle from the Dealer in 2017, it was a year old. Prior to that I had 3 Chevy Tahoes (2002, 2006, 2012) all Z-71 and a 1999 Corvette that I still have.

Since day 1, the ride on the LTZ has been less than acceptable...It bounces, it feels every nitch in the rode, every bump, and there is a constant vibration through the steering column. I love the car - hate the ride.

I bought the car with around 41, 000 miles in 2017 and it has around 75, 000 miles on it.

Since getting the vehicle I am on:
...My 3rd set of Z95 Magnetic Strut Suspensions
...Front End Alignment - 2 times
...Rotation & Tire Balance - 2 Times
...Calibers and Break Pads - Front
...Break Pads - twice.
...2nd set of tires.

The ride, as mentioned is bouncy, rough, times it pulls to the left, even on a smooth rode, you feel the rode vibration through the steering column.

On a recent trip tot he dealer, they gave me new Z71 as a loaner, and upon return I told them, if my car rode like that I would be estatic...

I have also had some electronics in the front seat that failed and cost $450+ to repair.

FIrst, I believe GM needs to step in... The Dealership says this is the best it will be. I was originally told the LTZ is the 'best of the best" with accessories and ride. After 5 Chevy's in 15 years, I have been loyal to Chevrolet unquestioned. IF the ride in this LTZ is the best it will be, I will sell it, not re-purchase Chevrolet, and let everyone I know what the issue was.

The 2006 Tahoe I kept til I purchased the 2015, not wanting to have 3 Tahoe's, I sold the 2012 and traded the 2006...2 weeks after I traded the 2006, I tried to buy back the 2006 but it was gone. I have a friend with a 2014 Escalade and he spent $4600 replacing the magnetic ride control struts and the air suspension rear-end. He was not happy with Cadillac either, but at least the Dealership covered the parts and he paid the Labor.

Each time I have had an issue (mentioned above) the Dealership has suggested something else...break pads, rotors, alignment, balancing, 2nd set of struts, as of yesterday they suggested tires. I told them, ok, I'll put on tires and if that doesn't cure it, then you reimburse me for the Struts, break pads, break rotors, Rotation, alignment and the new tires...and of course, they declined.

Please advise me on what to do...If it's not repairable, and GM and their Dealer is no help, then I will get rid of the Tahoe and purchase someone else's SUV, but trust me, everyone will know why. In addition, I have sat on the Executive Board of the AGC (Associated General Contractors) in Virginia, and you all have a discount program with them...trust me...this email will be duplicated and sent to every Contractor Member in Virginia, which is over 700 Member Companies. And I have been one of the biggest supporters of the GM Factory Program with the AGC.

I look forward to hearing from you,
Bob Veith
[protected]@friedenagency.com
[protected]

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6:40 pm EDT

General Motors lack of proper equipment

Bought a camero 2 ss 7 months ago had a small leak in driversrear tire consulted owners manual and opened trunk mat to locate tire pump and sealant as directed on page 314 of owners manuel to find it was not there of coarse randy reed give me the run around instead of taking care of it. Please address. I have been happy with the vehicle otherwise but would like a response. My phone is [protected] thank you.

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7:38 pm EDT

General Motors 2018 chevy 3500 silverado

My name is Tim Helton I bought a new 3500 from Andy Mohr in Plainfield in. I have had problems with the windshield not properly defogging with defrost on at first I thought the vent was unhooked from the dash or a vent gate was sticking because the air dose not blow off to the sides of the windshield only directly center So I took it to have it looked at at the dealership I bought it and was told it works just as it should or as the Sevice agent told me the same as the other models and that if it won't defogger with the defrost and floor heater on high to turn it to just defrost so that it may defrost that way or default to the inside the window this generally happens at this time a year when it's cold with a lot of humidity sometimes it will not even defrost the inside of the windshield on high blower for several minutes or even at all it will leave a small pillar of fog windshield next to both windshield pillars which greatly hinders visibility and creates an even larger blind spot behind the pillars it is very dangerous and now seeing that it is a common issue with other vehicles I'm wondering if something can be done to make the vehicle safer to drive before someone gets hurt with a simple problem as a fogged up window please respond to let me know if there is anything that can be done My email is Tim.[protected]@aol.com. Phone [protected]

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4:37 pm EDT

General Motors service department

I bought a new 2019 malibu in Dec. 2018. Sales person mentioned 200.00 for a remote start since I mentioned I would not keep On Star. When I cancelled On Star I ordered 2 new Fobs for remote star after answering yes my car was capable of remote star. (My mistake). My remote was available thru On Star but a monthly fee. I got 2 new fobs a lot less money than thru Miles, programmed fobs at home and remote start wouldn't work. After calling service, was told oh we have to set your computer thru our computer, it will be 79.99. I dropped off car, got call at work, where is authorization Number? I didn't know what they were talking about. After talking to them now quoted 300.00, tried another GM dealer and found out my new fobs were non refundable. (My Mistake). Then called back and asked Miles how much to fix it and was then quoted 341.00. Called back to the other GM dealer, they had a lot of Empathy and offered to do the new install kit with NO Labor. I didn't even buy my car from them. Miles never once tried to help me, had a horrible attitude. I paid 20000.00 for a new car which now has only 646 miles on it. I feel I was being pushed into the On Star program, since the car was so new, no one really answered my questions about this problem with any knowledge, no one said oh let me try to help you. I am worried I have to deal with this dept. during my extended warranty and asked if I can transfer it, the response was, You can take your car any where you want but you may end paying a deductible. What a nice response.

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12:01 pm EDT
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General Motors faulty front brake lines

I have owned my 2015 Chevy Silverado 1500 4x4 sense its had 5 miles on it. It has been in for numerous problems however at 36000 miles it started getting a real bad vibration and noticed the brakes shook really bad at highway speeds. Sense the i have had the front and rear pads and rotors replaced twice and now at 47000 miles. so within 11000 miles ive had front and backs replaced twice. I have a little over 2000 miles on the new set of brakes and been getting highway speed vibrations, take it to the dealer to have all my tires checked thinking i have a bad or out of balance tire, nope the dealer says my front rubber brakes lines are defective and are sending debris into my calipers which is causing my calipers to stick and worping my rotors and that i need a complete brake replacement, my truck is still under warranty and a defective gm part is causing my brakes to fail. GM will not respond on fixing this problem. the dealer wants almost $1000 just to do the fronts but my fear now is is that the debri has gone through my entire brake system and also has damaged my wheel bearings and transmission due to the heat and restriction. I as a consumer am outraged that GM WILL NOT CALL OR RESPOND, I did talk to avery nice lady at their HQ in detroit that seemed like they would help but now I am out of a vehicle do to defective gm brake lines. This truck has also been in for transmission problems that the dealer say yes we know what the problem is but will not fix it because itll just do the same thing, has been in 4 times for the trans, 6 times over exhaust problem that they not repair, 7 times for problems in the tailgate. I dont know where to go from here

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4:44 pm EDT

General Motors recall on power steering gm #: n182182760 loss of power steering

On 3/17/2019 I received notification from my OnStar Diagnostics email regarding a recall on my Cadillac 2017 ATS for loss of power steering. I contacted the Crest Cadillac dealership in Frisco, Tx. and scheduled an appointment for service. On 3/26/2019 my car was picked up and delivered to the dealership for service. I received a call that same day from the service manager, Eric Henigsmith stating that there is no remedy available so they were unable to repair. I was also told that there should be no concern for my safety without this repair. I am very concerned however, as the recall documentation I have provided states the following, "A loss of power steering while driving slow speeds or around curves can easily cause a crash". I strongly urge you to contact me with an alternative resolution such as providing another another vehicle while this issue remains pending. I feel that my safety as well as others around me should not be placed at risk due to an unresolved manufacturer malfunction in my current vehicle. Thank you, Elizabeth Lay

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6:14 pm EDT
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General Motors 2017 chevy volt

My 2017 Volt is not charging fully like it used to 2-3 years ago. I have called every phone # given to me by the GM dealer and from the internet. Several numbers allegedly are for customer service. One # was actually exclusively for GM investing. The other # when called voiced that 'The System is not working..call again later'. Call another time. Meanwhile I've been on the phone searching for someone who is familiar with the Volt, and who cares enough to want to help. I've been put on hold for hours, and disconnected after loads of holding, because the recordings say 'your call is important to us". How important is it really to GM?

How important is it to help a customer who bought a Volt as my first US made car to be satisfied. Now, GM Volt real tech help is mostly non-exhistant, except for telling me to go to the dealer. The dealer is not very experienced with EV's. They took over 2 months for fix a Bolt that would not run.
They brought in a EV speciaist from Michigan and still couldn't get it driving. The dealer told me to call GM, though the phone #s they gave me are either not for tech help, or the phone system was out of service. Several alleged tech support calls said they would connect me to the right person, but that never happened.

Is GM begging me to replace my GM car with a Hyundai or a Kia EV? My lease is up in 2 months.
Let me know if there is a GM human who can actually provide real help, rather than just suggestions to call GM tech folks, who tell me they are not tech support. So GM says 'go to the dealership for help, and dealers say call GM. BTW, speaking to phone people from the Phillipines makes it very difficult to understand. They appear to speak from a script, which makes it so impersonal.

GM, please put on your big guy tech support pants, if you want to sell more cars & have satisfied customers.
Respectfully,
Marty Oppenheimer
The Dalles, OR 97058
cell: [protected]
email: [protected]@gorge.net

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Update by Martin Oppenheimer
Mar 26, 2019 6:21 pm EDT

RE 2017 Volt Premier Vin # 1G1RD6S56HU111804, with less than 6, 800 miles.
GM is about to lose an EV customer. My experience with GM has been laced with non trained GM staff, and there seems to be nobody to talk with about this. Phone #s I was given for tech help are either not in operation, or are not for tech subjects. I've got many hours invested in non helpful non tech folks at GM.

GM is trying really hard to get me to turn in my 2017 Volt and buy a KIa EV or a Hyundai EV.
Id there a human at GM who has interest in helping, and the ability to actually help?
Respectfully,
Marty Oppenheimer
[protected]
email: martyop@gorge.net

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12:38 pm EDT

General Motors 2004 pontiac grand prix recall n140574

Date of incident: 2/7/19
Case 9-[protected]
On 2/7/19 while stuck in the snow trying to help others stuck in the snow, my car started on fire from the passenger side of the engine - moving across to the right. Firemen had to put the fire out, and the car was towed to an accident impound lot, as it could not be left on a snow-removal route and needed to be investigated.
On 2/8/19 General Motors assigned me a case #. I was told I would be assigned a PAC member to go to the impound an investigate 3 days later, and a week later a PAC member called and said they "don't do that". I was then told they would see if General Motors would send someone. A week later, I was asked to go to the impound and take pictures for the PAC unit myself. The PAC unit reviewed the pictures, but decided they may need to close the case temporarily, as the title of the car was in my family's business name, and not mine. They also informed me General Motors doesn't send anyone to the impound either, and questioned why my car was at the impound.
After calling around locally, I found that General Motors DOES send reps over to the impound, or the cars are usually towed to their business for investigation.
I was lucky enough to find a service person at a local dealership to help me figure out the next steps, but he, too, would try contacting the PAC member and they would not return calls or follow up. I spent $100 to transfer the title back to my name to make things easier, and the local GM rep then tried faxing the information to the PAC unit. The fax "wasn't received". After many emails asking for more info from PAC, or asking what happens next and getting no response, the local rep then tried to fax the paperwork to General Motors and PAC again. He had found out they confirmed the car fire was due to the recall. The next step was signing off on the title for General Motors to repurchase my car at blue book value. But, they didn't know how they wanted to handle the fact the car was still in impound at $30 a day.
The car fire was 2 blocks from my home. I could've easily had it towed to my garage where it could sit for free while waiting. The only reason I've had it sitting at the impound is that in various calls with various reps, I was told someone would go there. These phone calls are also supposedly recorded for quality assurance. The car's condition is such that it would have to be towed wherever it needed to go.
When I have sent emails confirming they are received and read, I get no response from them on resolve. I am waiting for the "official/legal" paperwork to arrive to sign off on, so that they can purchase my car back. In the meantime, I have had to buy another car for $1000, and re-title the car that can't be driven for $99. The car has now been sitting in impound for over 6 weeks. That doesn't even include $650 that was spent on the car in the fall for new tires - and barely any miles put on them when the car started on fire. I am just forever grateful that no one was in the car when it started on fire!
At this point, I am past being frustrated. I feel like the people assigned to my case either don't know what they are doing, or do not care. My 2004 Pontiac Grand Prix was a nice car. I really liked it, and would've driven it for quite a while. I bought it in 2017, and wasn't given any type of notice that the car had been recalled in 2015.
I do feel General Motors should step up to the plate, and get the sale expedited, take care of the cost of the impound in addition to what they will pay me for the car. My Dad had the car appraised at $3000 months before, and the car had been parked for most of the winter. The local rep helping me thinks that blue book value will be much less, and it's up in the air if they will help with the impound cost.
I didn't want to file a complaint, but this is getting ridiculous. I work in a large healthcare facility where excellent customer service is our focus. I started out with really good customer service with this matter at the beginning, but then no customer service after 2 weeks. Thankfully, I have a local rep who is willing to go above and beyond his responsibilities to help.
To top it off, the night of my car fire, I made the local news... so everyone is aware of what happened... Here is the link:
https://www.valleynewslive.com/content/news/Car-stuck-in-snow-becomes-engulfed-in-flames--505536751.html
It would be nice for someone at General Motors to take the time to look at my case, and provide resolution to this matter. I have plenty of emails back and forth, but did not attach them to this. I can provide upon request. I did attach pictures of the car.
Thank you.
Kari Walker
Fargo, ND

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6:37 pm EDT

General Motors lack of repairs to my malibu

I purchased a Chevy Malibu on 6/16/17, vehicle ID 1G1ZE5STXHF271243. I have been working with Dillon Hoffman at McCarthy Auto Group in Lee's Summit, Mo, phone 816-313-4517. (1) For over approximately 18 months I have been trying to get a problem with the emissions corrected. I was told that GM was working on a software problem and that I would receive notice when a fix was available. I am still getting the check engine light and a notice sent to my email, but no fix. (2) This winter 2019, I have had problems with the a decrease in acceleration. My check engine and traction light come on and the engine slows, allowing me only drive 35-45 depending on whether I am coasting down hill. I can pull off the road and turn the engine off. After waiting, the engine will run correctly, but the check enginelight still stays on. On my latest receipt, it states P2138. I was told that a part would be ordered. That was on 1/31/19. This is happening more and more often, 5 times this week alone. I would like GM to either repair or replace this car immediately. It's not safe for me to be driving it when I may have to pull over at any time and it may cause a sudden decrease in speed when I am on the freeway. Please give this your earliest consideration.

Geraldine Francis
426 NW 621 Rd
Centerview Mo 64019
[protected]
[protected]

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9:05 am EDT

General Motors customer relations/service/ concierge

Hello My name is Mrs. Harrison, this is referring to dealership located at 1441 Camino Del Rio South San Diego, CA 92108, my Customer #399293, Invoice # 859727/. I initially took my vehicle in on, 03/14/2019 for recall to correct potential under the roof fire prevention. I met with service advisor Robert Congdon, in which whom was very nice and hospitable. I opted to have additional work done on the vehicle and my vehicle was there for several days. On the early Morning roughly 7:45am on 03/20/2019 I contacted Robert to confirm that my vehicle was ready or pick-up which he confirmed, and I also asked him for concierge service he provided me with the number to contact the concierge directly I called concierge and placed a ride pick-up for 10:00am to 3101 India Street, which is the address for a local rental car facility. At about 9:20 I contacted the concierge back informed them that I had reached my destination sooner and asked if I could be picked up ASAP, especially because it was raining outside I was told yes there were no other pick up or drop off and that the driver would be on his way. I anticipated a wait so I proceeded to wait I then began to notice that at least 30 min had passed and contacted the office again, and was transferred to the Service Lane Manager (Larry Ramos), I was then told that I needed to contact the driver (which I had no number for, nor was I provided one) to find out where he was at. I informed the Service Lane Manager of my concern and that I had no way of contacting the driver which was obvious, he then somehow disconnected the call I called back and asked to be transferred back to him and I asked was I hung up on? Then I was told that the driver would call me so I waited I called back twice before the driver contacted me and I asked the driver was he lost he told me that he did not know where he was at so I asked him what he saw on the streets he was on e then told me he was on B and India, and I then informed him that he should start heading north on India street and even gave him the address again along with the companies name (which is listed on google and easy to find), the phone was then disconnected I called him back and asked if he had hung up on me I was very concerned at this point, he then told me he would be there in 5 minutes. I waited and waited and even called the Service Lane Manager (Larry Ramos) back several times to find out what was going on he kept telling me to call the driver (Alex) back (which I had concerns about, why keep calling him when is driving and I did not want to be of any distraction) finally I called the driver back no one picked up. I then called to speak with Robert to see if he could assist me and was told that under instruction of the Service Lane Manager (Larry Ramos) that I was not going to be picked up I asked why he specifically stated it was because I used profanity (the "F" word with the driver on the phone call (which was a total lie). I was mortified, I was afraid and I was scared. I could not believe that I was left on the street corner in the rain with no way to get my car. I could not believe this was even happening and even Robert stated that "He didn't think I would use this language", but he had not choice but to follow the Service Lane Managers instructions and told me to find a way there and that I would be reimbursed. Keep in mind it was raining and I am not connected with UBER or LYFT, luckily by GODS will there happen to be a cab driving by which I flagged down and he was available to take me to MKB I cried the whole ride because I was so disgusted I was Lied on and this had happened to me, even the cab person was affected by my emotions. Upon arriving at MKB I spoke with Robert briefly and expressed my concerns and asked to speak with the Service Lane Manager (Larry Ramos), I was taken to his booth where I then asked him why I was not picked up, he then proceeded to tell me that he canceled the ride I asked why? He proceeded to say that I told the driver to be very specific "Where the "F" are you at"? "Why the "F" aren't you here yet?" I was so hurt and so confused about being lied on and this whole ordeal I told him this was a complete lie and he then proceeded to tell me that they had ways to pull up the conversation and that they could listen to the call, at this point I felt a little relieved because I thought great finally the conversation was recorded and the truth will prevail. undenounced to me that turned out to be a compete lie as well, either way he stated that the Service Manager Greg White was at an appointment and would be the person to do this so I actually opted to wait (Missing a very important Appointment), because I felt that at that point I needed to prove my innocence in this matter, and that how disgusted I was with being lied upon as a paying customer and consumer and as a Human Being! I waited until the Service Manager came in and was directed to his office by the Service Lane Manager in which I asked to stay for the conversation. I told him the issues and he totally tried to manipulate the incident stating that I owed the driver an apology, I then asked that the driver be called into the conversation so I could question this individual in front of them to have the truth be told, once the employee entered the office I asked my questions and asked how the conversation went the driver even stated that I did not use those words nor did I use profanities, in front of them and the Service Manager Greg White being sanicle kept trying to manipulate the confession/truth, stating that I surely had to have used some type of profanities, (and weirdly kept asking to see my receipt for the taxi as if he didn't even believe I had to take one there) but I still continued to question the driver because I know it was not true and I was disgusted about this, I was a lone women in the office with three men being BULLIED, I'm not sure if it was because I was a women or was it because I am an African American women that this was happening to me, were they trying to perpetuate the angry black women syndrome of being irate, loud and surely had to be one who used profanities? Greg White then told the driver to leave as if he was frustrated because the truth came out, and kept insinuating that I surely was the cause of all of this and that I needed to apologize I was do disgusted it was sickening and I then asked for a higher level Person I was told that the CFO (Clinton Wiese) would come in once he arrived in the office I told him everything and even asked for the driver to return so that he could hear the full story once everyone was back in the office the I asked those specific questions and Clinton asked questions as well, I only received an apology from Clinton not Greg/Alex nor Larry, and was offered $100.00 of my bill and coverage of the charges for the taxi totaling $120.00. This whole ordeal was just mortifying for me the treatment, being talked down to, the over all experience was so unjust and scary customer saw me crying and upset I was embarrassed to say the least it was terrible. If Clinton had not stepped in the whole incident would have went unknown and disgustingly covered up and I would have been lied upon and made to seem like some type of monster of sorts. I cannot believe I was mistreated in this manner and will never step foot back in that facility again because of this nasty experience. I was hurt! It is sad that in todays society individuals can still be profiled and set aside and made to look bad. I do not even feel comfortable that my address is in the system for fear of any type of retaliation.

Sincerely,
Disgusted Customer
[protected]

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1:16 pm EDT

General Motors 2014 chevy impala

We bought this vehicle when it was new. We really like the way it runs and rides and drives. We have put 118, 000 miles on the car. This car rides and drives better than the Cadillac that we had before.
Now to the complaint. We have had to replace two wheel bearings already to the tune of $425 each.
The blind spot detection on the right side stopped working 6 months ago. Then the left side went 3 months ago. We were told that it would cost about $525 to fix just one side.
Now the front sensors and the back sensors have stopped working. So if someone walks behind me they might get hit if I am distracted. So most of the safety sensors ( if not all )on this vehicle are not operating. In order for me to make my car "safe", it would cost me almost $2000.
I am retired from G M (Saginaw Steering Gear) . I had 33 years in. I have driven only GM vehicles since I hired into GM in 1972. I cannot afford the cost to make this car safe.
I am hoping that you could help out with the cost of these repairs. I purchased this car from a local dealer and have had all of the service done at this dealer. The dealer was Keyser Chevrolet Buick. It is now Burt Watson Chevrolet Buick. The vin number is 2G1145SL7E9200179
Thank you for listening.
Dennis Bates
bates.[protected]@sbcglobal.net

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9:18 am EDT
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General Motors gm financial

Want you to know I have paid for my vehicle Chevy Impala 2009 for almost 7 years through this company. I liked 7 payments. They have came and repossessed it twice here at the end when I just about had it paid off. I paid it out once. This time they are asking too high price to get it back. Im very upset. I basically bought a lease GM product without being told. I am so dissappointed in a GM product. Dont know if I will ever buy another GM. I got ripped off. GM Financial are nothing but crooks. Cannot believe your company allows this to go on. Way too many complaints against them. Im going to spend the rest of my life finding a way they are investigated thouroughly. For unethical business practices to consumers. This was the wrong consumer to do this way.

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12:22 pm EDT

General Motors front hub bearing on a 2015 silverado 4x4 lt

Case #9-[protected]
Service Garage; Chevrolet of Canton, GA
Customer #68222
Invoice #232336
VIN #1GCVKREC2FZ212071
I purchased this vehicle used with 42, 000 miles. From day 1, could hear a humming noise inside the vehicle and it got louder when increasing in speed or vise versa. I thought it was the tires. after 3 months, I called GM and explained the problem. I was told the warranty goes with the vehicle and the drive train was good until 75, 000 miles. I took the vehicle to a dealership. the service manager road with me and heard the noise. He inspected the tires. 3 tires are the same, 1 tire was different(front right). He also said it wasn't a bearing. He said I needed to buy 2 new tires for the front. I changed that tire and put the original Goodyear spare on it. The noise did notomergo away. I went back to the dealership looking for that service manager. He had been fired (I wonder why). Talked to new manage and he said bring it in for a day and they'll investigate. They found that the front right hub bearing was bad. I asked if covered under drive train and was told no. $685.60 later, the truck was fixed. No noise. The bearing has a lifetime warranty. so now I'm upset. The vehicle has 51, 415 miles on it and a bearing goes bad! They charged me $293 for the bearing. I could've gotten one for $100 at Amazon. The labor rate was $135/hr(outrageous). But I wanted Chevrolet to do the repair. I have a friend that works at Midas, and he could've done it for less than 1/2 price! I believe that the bearing was faulty! The other side is fine! My wish is that I get reimbursed for this! The costs of parts and labor are ridiculous! I should never had a problem with this truck with such low miles. I have owned Chevy Trucks for years and have never been so upset over a problem like this. I know friends that have trucks with over 200, 000 miles on them before they had to change a hub bearing. Please help me out here. If I have to, i will report this to the BBB. Thank You Earl Beede

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12:56 pm EST

General Motors error code 0008 2008 pontiac gxp 3.6

I am sending this correspondence regarding my 2008 Pontiac Torrent GPX Vin #2CKDL637286060698. I purchased this vehicle new in 2008. Since that time I have been disappointed in the number of major failures that have occurred since then. To name a few the heater core had to be replaced. This was a major job that required removing the entire dashboard from the car. This was not covered under warranty and I absorbed the entire expense well over $2, 000. I had to replace the windshield wiper motor at my expense also. At approximately 80, 000 miles the Transmission expired. I took it to Jim Salerno Dealership in Randolph NJ. They told me it was out of warranty and it would cost me $3, 600 to replace. I filed a complaint with GM and they agreed to absorb a partial amount of the replacement. I ended up paying $2, 600 when the repair was completed. However several months later I received a check from GM for the $2, 600 I paid to have the Transmission replaced. On April of 2016 the check engine light came on. I left the car at Jim Salerno service center. A day later they got back to me and said the car needed new timing chains and it would cost $2, 584. The car had 97, 787 miles on the odometer. I again contacted GM regarding the fact that I had owned many GM vehicles and drove them for well over 100, 000 miles and never had a timing chain issue. In fact I have a 2006 Cadillac SRX with the 4.1 Northstar motor. It has over 180, 000 miles on it and other than normal repairs I have not had a timing chain issue. So once again GM stepped up and absorbed $1, 200 dollars of the repairs under warranty. I paid $1, 284. Now three years later and approximately 30, 000 miles the error code 0008 has appeared. I again went to Jim Salerno and was told to leave the car for diagnostics. I said ok but what id it needs timing chains again. I was told I would have to pay to have them replaced. When I challenged the service writer that they were replaced only 30, 000 miles ago he told me they didn't design them they just fix them. I asked to speak to the service manager but he was not in. I then spoke to a gentleman named Matt who assured me he would discuss it with the Service Manager. I waited one week and contacted Matt two days ago since I had not heard from him. He said the service manager was contacting his GM rep and was suppose to get back to me. Matt called me back and said the GM rep was busy and that I would get a call from the service manager. I am still waiting for an answer . I am seeking help from GM to resolve this situation appropriately and honor the replacement of the timing chains if they are in need of replacement.

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10:54 am EST

General Motors 2006 impala/power steering

I own a 2006 Checrolet Impala that I purchased in 2008. The power steering has always been a problem. I've had the power steering line or pump fixed 5 times. There was also a recall on it a couple years ago, but it broke again. Each time my power steering went out, I was in heavy traffic. On February 6, 2019, my Power steering went out again while on my way to my doctors appointment in the middle of traffic, as a result, I had to go ahead and purchase me a new vehicle. In cases like these, People should really be reimbursed due to having to pay out of pocket for the same issues over and over again.

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7:56 am EST

General Motors Recall 2025302

I paid to have this recall done about 3 1/2 years ago. I gave the paper work to the service manager Brian at Wells River he never submitted it . A few months back I contacted Chevrolet about it and he Brian gave the rep from Chevy the information she said I would be rembursed and than called me back and said GM declined it because it had been to long. I don't get that. So today again I recieved recall notice agin that recall 2025302 still had not been done. I think it is unfair that I don't get rembursed due to a service manager not doing his job. VIN# 2GNFKCEK1D622562 It seems a company as large as GM could make this right I am 62 years of agr living on SS. Very disappointed.
Robin Royce
[protected]@tops-tele.com
174 Chelsea Rd
Corinth VT 05039

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9:22 pm EST

General Motors I have a 2018 chevrolet equinox premier, the vehicle is blowing the fuse for hvac..

The vehicle is blowing the fuse for the HVAC on the lower part of dash. I have had it in for service six (6)times for the same thing. They have replaced the wire from fuse to "module" for HVAC. They then replaced the "module" for HVAC and fuse once again. It seems all they can do is replace the fuse and give it back to me, only to have fuse blow again in a day or two. It seems to me that we need to do something different. I think GM should take car back and repair it properly while they give another car..The car only has 9000 miles on it!

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2:05 pm EST

General Motors services

My engine light came on (stablelink control). My suv would shut down, I would wait 10 min, then I would be able to drive it. Though gm online, made an appointment for closest gm service center. Throttle body assembly w/gasket & replace connector (sec light on). Paid 700.00 jan 1 2019, last week light came back on went in, needed to make an appoint for monday 25th feb. Was told I was running my suv with no oil in it. Recommended front cv axle, shock absorbers, replace front timing cover, not urgent : problem: several price from 1, 100.00-2300. Oil change& spark plugs. I asked. What I needed now? Oil change 197.00. Pick up: I was told I stretched my timing change, to trade it in, buy new vehicle, when I get gas check oil everytime. My suv light still on, sounds like it's going to blow up, I don't know if my engine is going to blow, original problem shut down, side of road, I don't feel safe. I was told now my suv is only worth 500.00 for trade in. I so upset. I did the right thing, gm service center to fix it, I paid, now i'm told the only choice 32000, 00 or trade in for new car/ 10 day pay off. Not used suv because 10 day pay off would apply. I don't feel safe driving my suv because last time no immediate problems. I have no leaks underneath my suv, under the hood no visible fluids on/ around engine. What do I believe?

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Randy Brodhead
, US
Mar 13, 2019 7:17 am EDT

https://www.thecarconnection.com/news/1093038_gm-extending-warranty-on-some-vehicles-for-rough-v-8-idle

https://f01.justanswer.com/El_Jared/6d57ae19-57ed-4e04-a31e-5ade5820f768_throttle+body+TSB.pdf

General Motors In-depth Review

Company Overview: General Motors (GM) is a renowned American automotive company that has been in operation for over a century. With its headquarters in Detroit, Michigan, GM has established itself as one of the leading manufacturers of automobiles worldwide.

Product Range: GM offers a diverse range of vehicles, catering to various segments of the market. From compact cars to SUVs, trucks, and electric vehicles, GM provides options that meet the needs and preferences of different customers.

Quality and Reliability: GM is committed to delivering high-quality and reliable vehicles to its customers. With stringent quality control measures in place, GM ensures that its vehicles meet the highest standards of performance, durability, and safety.

Innovation and Technology: GM is at the forefront of automotive innovation, constantly integrating advanced technologies into its vehicles. From cutting-edge infotainment systems to autonomous driving features, GM strives to enhance the driving experience and stay ahead in the industry.

Customer Service and Support: GM prioritizes customer satisfaction and provides excellent customer service and support. With a wide network of dealerships and service centers, GM ensures that customers receive prompt assistance and maintenance services for their vehicles.

Pricing and Value for Money: GM offers competitive pricing for its vehicles, providing customers with value for their money. With a range of financing options and attractive incentives, GM makes owning a quality vehicle affordable and accessible.

Environmental Sustainability: GM is committed to environmental sustainability and has taken significant steps to reduce its carbon footprint. With the introduction of electric and hybrid vehicles, GM aims to contribute to a greener future and promote sustainable transportation.

Safety Features: GM prioritizes the safety of its customers and incorporates advanced safety features into its vehicles. From advanced driver-assistance systems to robust structural designs, GM vehicles are equipped to protect occupants and prevent accidents.

Reputation and History: With a rich history and a strong reputation in the automotive industry, GM has established itself as a trusted and reliable brand. The company's legacy of innovation and quality has earned the trust and loyalty of customers worldwide.

Financial Stability: GM has maintained financial stability over the years, ensuring its ability to invest in research, development, and manufacturing. This stability reflects the company's commitment to long-term growth and sustainability.

Market Presence and Competitiveness: GM has a significant market presence and remains competitive in the automotive industry. With a strong global footprint and a diverse product range, GM continues to attract customers and compete with other leading manufacturers.

User Reviews and Ratings: GM vehicles have received positive reviews and ratings from customers worldwide. Users appreciate the performance, reliability, and features offered by GM vehicles, making them a popular choice among car buyers.

Awards and Recognitions: GM has been recognized with numerous awards and accolades for its vehicles and contributions to the automotive industry. These accolades highlight GM's commitment to excellence and innovation.

Social Responsibility Initiatives: GM actively engages in social responsibility initiatives, focusing on areas such as community development, education, and environmental conservation. Through these initiatives, GM strives to make a positive impact on society.

Partnerships and Collaborations: GM collaborates with various organizations and partners to drive innovation and address industry challenges. These partnerships enable GM to leverage expertise and resources, fostering growth and development.

Accessibility and User-Friendliness: GM prioritizes accessibility and user-friendliness in its vehicles. With intuitive interfaces, ergonomic designs, and advanced connectivity options, GM ensures that customers can easily navigate and enjoy their driving experience.

Warranty and After-Sales Services: GM provides comprehensive warranty coverage for its vehicles, giving customers peace of mind. Additionally, GM offers a range of after-sales services, including maintenance, repairs, and genuine parts, to ensure the longevity and performance of its vehicles.

Online Presence and Digital Experience: GM has a strong online presence, offering a seamless digital experience to customers. Through its website and mobile applications, customers can explore vehicle options, schedule test drives, and access information and resources conveniently.

International Expansion and Global Reach: GM has a global reach, operating in various countries and expanding its presence internationally. This global expansion allows GM to cater to diverse markets and meet the needs of customers worldwide.

Future Outlook and Growth Prospects: GM's future outlook and growth prospects remain promising. With a focus on electric and autonomous vehicles, GM aims to lead the industry's transformation and continue delivering innovative solutions to customers.

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