General Motors
reviews and complaints

I have purchased a car a week ago and it has a lot of problems that concern me.

1) there was a problem with the brakes and they replaced the disks for me under warranty.
2) the rubber around the panoramic sunroof is ripped at places and unfortunately I only came to realisation is a few days later
3) there is a little area without a paint like it's been somehow scratched.

Honestly I am quite upset about my purchase and the fact that it has all these things.

I picked my car up from the dealership on October 8, 19 where I had the harness "fixed" in 2017 Acadia for a shift to park message I was receiving.

October 22, 2019 I was not able to start my car and it display "service battery saver" and "Service parking break" and locked me out. All interior and exterior light remained on for hours, I was also NOT able to access my car by GM app or by key fob and had to have the car towed to the dealership. They simply said it was my battery that had went bad and I had to pay out of pocket for a new battery and diagnostics.

On October 30, 2019, my car is back at the dealership displaying the "shift to park" message.

From what I have read on the shift to park sensors they do not fully shut your car down, this is a direct correlation between my battery dying.

I believe GM should be held liable for the costs that I have incurred due to this, from running the diagnostics, a new battery and the fee to having my car towed. My car has been in the shop three times in the past month and is only two years old all due a faulty sensor that was supposed to fixed the first time on October 8th.

I was at Kenny Ross Chevrolet in Irwin, Pa., yesterday, 30 Oct 2019 for an A/C Condenser repair/ replacement . This was noticed the week prior because the A/C was blowing not too cool air. To my surprise, this repair costs me over $1400. I am a disabled vet on limited income and that is a huge hit to the budget. I was forced to retire in 2012 and I ordered this truck to be my last new vehicle. I expected it to last 10-15 years as my past 3 Chevrolet and GMC vehicles have. To my second surprise, I find that there have been numerous reports on the web showing this exact issue. There are a multitude of sites out there to sign on for a class action law suit for this issue. I dont want to be apart of that but I do feel this issue should be taken care of by GM. I have been a loyal GM customer for 35 years. I am in search of reimbursement for this repair.

Currently my Zo6 is sitting at a dealership in Orlando Florida. 7, 800 highway miles and car has been at dealership for 3 weeks now with 4 bent wheels. Insurance is paying for the wheels but currently no back wheels available. I had to eat my return flight to get my car since it is not fixed. I am currently having to buy plane tickets to get to work and home since I usually drive my vehicle. Currently my Corvette is at Auto Nation Chevrolet 5600 Lee Vista Blvd, Orlando, FL 32812 with 2 Corvettes on the lot. I don't see why they cannot give me a set of wheels off of one of those other Corvettes. I currently have no date on when they might find a set of rear rims. At this point I would like a check cut for all 4 wheels so I can buy a set of aftermarket wheels so I can get my car home to 7700 181st ave nw Ramsey Mn 55303.

My 2014 Chevy truck has had a problem with the trailer brake system since 2015. I have attached the service documents from all of the times this truck has been in the shop to fix this issue, and it never got fixed until 11/13/2014.
This issue should have been fixed under warranty, as there was multiple opportunities to have fixed it during the warranty period, as you can see on the attached service documents, from two different GM shops. I have owned many GM vehicles through the years, as has my family, and I own two of them now.
I am requesting reimbursement of the $113.50 that I had to pay for this repair.

This auto should only be sold and driven south of the Mason - Dixon line. When the temp gets below 15 degrees the transmission will not shift into over-drive. Driving this way in the winter in Minnesota makes poor gas mileage, more wear on the engine, as it has to run 4000 rpm in order to keep up with traffic. This is a leased car and I would like to see a fix to this problem. I find out that I am not alone. Many people that drive this vehicle in the north in winter months have the same problem. The mechanics tell me to install a blanket in the front, That may make the engine run warmer but will not solve the problem. I would need to park it in a heated garage to make the car think that it is above 15 degrees.

Under neath gm's own score broad of complaints and resolved (in smaller print under the circle) there is a statement by gm "doing nothing would be this company's favorite pastime if they would have the energy for it."
Unbelievable!
If you look at 1184 complaints and growing weekly, and they updated their great performance for customer issues from 3 resolved to a whopping ' 4 '
I'd say they truly believe in doing nothing and just so gm understands if you have to find energy to do nothing, you have mastered doing nothing for your customers
But hey gm will offer you 18 to 28 % off a vehicle they won't stand behind. Jmo
Can you say over priced,
Gm you have found another way to insult your customer base again! What a stupid statement " doing nothing would be this company's favorite pastime if they would have the energy for it.
This site proves they found the energy to do nothing!

GM, my name is Jessie Sapien and I want to complain about my 2014 Silverado I bought New, the first of the newer body style with the Rally edition package. I paid alot of money and enjoy it. Early August I was in Dallas TX stopped to put gas to return to Memphis TN and upon arrival my check engine came on. So I took it to Serra chevy in Bartlett TN where i purchased it, got it looked at and the injectors were bad! I was very upset my truck only had 72k miles had injector issues. This cost me $2, 000. I was not prepared to spend that much as I'm still making payments on the truck. To make matters worse since I did not have the $2k, I applied for a Capital one buy power card advertised by the dealer and was not able to use it immediately to pay for service. I regularly service my vehicle, take care of to prevent any issues. My previous trk I had was a 2001 chevy silverado ext cab I had for many years and traded it in with 97k original miles for my new 2014 Silverado as i needed more for my new daughter's. That never gave me any issues. My email is Jessie.[protected]@hotmail.com.

Hello, I purchased my alero new in 2003. The car has 76.000 miles on it, and it has turned into a very nice driveway queen. I have spent so far over 2, 000 dollars trying to get this car to be reliable. Way to many times the car will crank, but not start. When it does start we have a great chance of the car just shutting down ( happened 3 times for wife, 4 times for me ). A very dangerous situation. We have already changed the passlock sensor. A very brilliant idea?!? These problems, and the repair cost have all happened in the last 6 months. I am getting real tired of this. It is sad because I have allways liked GM. But now I don't think I would buy another GM car very soon. Do you have any ideas? ...Ronald A. Mac Arthur...Vin # 1G3NK52F73C125062, A real LEMON

We purchased this vehicle used late summer 2018. Almost immediately after purchase, the vehicle had brake issues, vibration on the highway, transmission shifting hard between 1&2 and 2&3, engine making lots of noise when AC is used. We've brought the car to GM dealers for service, two different shops. We usually have had the issues looked at when we take for oil change. Every time we take it, we get a different answer on the shifting. First it was that's how that car shifts. Another said they reset it to factory programming, which corrected the 1&2 shift. But has consistently had a hard shift between 2&3. It's progressively getting worse. Today we were told the tech couldn't replicate the issue. This was after the service manager wouldn't even look at it because the warranty he saw was with the previous owner. After giving him the warranty info for what we have, they completely ignored looking at it. The engine noise has never been figured out. Today we were told it is the power steering pump that needs to be replaced. Never had an issue with the steering. Again, the noise amplifies when the AC is engaged. And for some reason, for the second time, the rotors couldn't be cut so we have to replace pads and rotors on the rear. We keep getting the run around with no results. I feel they are waiting until our warranty is done before they address all these issues. I absolutely hate driving the car. We drive the car every day and know something is wrong with it. But as I said, no answers other then, can't replicate.

I am very disappointed in the removal of the [protected] radio code retrieval line. I have always been a loyal gm owner and when buying used cars this number is not always available to the new owner. The 800 number allowed you to get the code and get your radio back on after maintenance. I have contacted a dealer who told me to call the gm help line, [protected]. I did and gm help line told me to contact a dealer. Obviously, neither the dealer or gm customer support knows, or doesn't want to help, what they are doing. I am requesting the corresponding four digit code for 653 656. Please help

I have an XTS, VIN 2G61S5S38D9112885. At 60k miles, Pep Boys has diagnosed no cold air is due to compressor failure. At this low a mileage, I can't help but wonder if its not related to the new 1234yf refrigerant. they want $1500 to replace.
GM did help me once before out of warranty when the QUE and dashboard went out, and I was very appreciative. I am wondering if it could be applied to AC issues. I am taking to another AC repair place - cost looks like $1200. Yes, I am wondering about compensation.

Customer: Lorraine Johnson
RO 455626
Vehicle 1FCU02729KDO1734

1093 Strickland Bridge Road
Fayetteville, North Carolina

Replaced IGNITION LOCK MODULE and THROTTLE BODY and MOTOR ASY.
Cost of parts; $238.22
Labor; $896.70

Work was done in a quick and professional manner. However, how much was the labor cost per hr. and hours taken to perform service. This information ( I think) would help customers unerstand customer/service relationship better. Had to take out a loan for payment. I am on Social Security Disability. Depleted my emergency resources.

Would like a responce in the way of a discount and/ or brakedown of hourly rates.

Thank you very much,

Valued Customer.

Hello my name is Jammie Bown, email [protected]@hotmail.com.
On 08/05/2019 I took my 2016 Malibu to Larkin Cobb Chevrolet located at 500 East Main Street, Eaton, Ohio 45320 phone number 937-456-4117. I took my vehicle there for maintenance. As my warrantee had expired the repairs had to be submitted through Easy Care. I was advised the main piston in my engine had cracked. Larkin Cobb submitted an estimate to Easy care and the request was denied. The request was to replace all the pistons in the engine, once the request was resubmitted the repairs were covered by my extended warrantee. Larkin Cobb had my vehicle in their dealership for approximately 1 month. During that time they did provide me with a vehicle to driver while my car was being repaired. On the initial date when I was suppose to pick my vehicle up, I received a phone call from Ed who works at the dealership. He advised my car would not be available for pick up as someone had stolen the catalytic converter, but that they would order one and the car would be available for pick up next week. Upon picking my vehicle up on 09/04/2019 I observed damage to my vehicle. There was a dent in the drivers side door, several scratched all around the vehicle as well as what appeared to be a gauge by the hood release. I immediately contacted Ed at the delivership, he advised me of his cell number and he was sent the photos of the damage. He advised no worries to bring the car to him next week and he would take care of the damages. The following week I did take my vehicle to the delivership and he was able to observe the damage first hand. Ed then scheduled for me to bring the vehicle back to the car lot on 09/19/2019 as he advised he wouldnt have a loaner car until that date. On 09/19/2019 I received a call around 230pm advising my car was finished. A little after 4pm I went to the car lot to pick up my vehicle. I asked about the repairs and was advised they were not going to fix the damage that he spoke to his technician and the manager and due to the fact easy care only covered 6 days of the rental when the piston was repaired they would not be fixing the damage. My father Timothy Crumly who cosigned for my vehicle also called the dealership and spoke to the president and he advised he would contact me. As of this date I have no received a call from him. I am simply asking for the damage to my vehicle be repaired. I work too hard and pay too much for a company to be able to treat me in this manner. The damager was done at the Larkin Cobb Dealership and this needs to be corrected. My father and uncle have both retired from GM/ Delphi and I hate to think you would allow loyal customers to be treated unfairly by one of your dealerships. I do have photos of the damage however they are on my cell phone.
Thank you, for your time!

Jammie Bown
I can be reached at [protected]

We just bought a 2019 Sierra truck from Serra of Jackson TN and when the sales person was going over the equipment on the truck he told us it came with a camera that attached to our trailer and communicated with the info screen in the truck. We pull a trailer so this sounded great to us. At this point he handed us over to an other sales person we finished the deal, went out to the truck to go over operation of everything. At this point I asked where the camera was, the new sales person told us that they guessed that it was at parts department. They went to the parts department and another man come out and told us it was only the camera on the truck. Our first sale person and our second sale person stood in front of our new truck and talk about that they thought they had told us right, that's what they understood form the representative. Two days later we were called and told we could buy that camera for $615.00 dollars. We told them we were told it came with the truck and that's what should happen. We were told no. We were verbally told the camera came with the truck that we paid for! Our last 4 vehicle have been Gm products and we have been very happy with them. But we believe we were done wrong by the dealership and we should be provided with the camera. We were also told we would receive a survey to fill out by email. We receive no survey, not a shocker! and for filling out that survey the dealership would fill up our truck with gas. Guess we aren't getting gas either. Michael and Tammy Host

Last week I had to have the service dept change my low beam headlight bulb for my 2014 Acadia. I was shocked to learn that it would cost me $300 for the piece and $80 for the service. Why would you make a light bulb that costs $300 ? My vehicle is only 5 years old. How many more times will it have to be replaced at $300?
Also, the service dept said it had to take my bumper off to do it ? . Where is the engineering dept. that caused such a mess up? Don't they plan ahead? so that service dept. doesn't have to make such a bizarre plan of action to replace one light bulb!
This cost is ridiculous. Your engineering dept. should pay the bill.
Janet Giuliano
65 Paterson Drive
Middletown, CT 06457

Ed Hoffman 525 Odum Dr Hubert NC [protected]. I have 19000 miles on my vehicle and has broken down on me three times, the 1st time towing a 14k 5th wheel and the truck started bucking and lost all power in traffic. Al the gauges went haywire and we were almost in an accident. We made it to the side of the rode where we where able to call Stevenson Chevrolet to have it towed. They could not fix the problem and gave me back the vehicle. This happened again on my way home from work last month and a car almost rear ended me as I lost power and I was able to drive it to the dealership. Again they told me it had computer errors but could not find the cause. They gave me back the vehicle and it happened again pulling out of a parking lot in Wilmington NC. Took it back and they could see the error on the computer but have not fixed the problem. I have told them that the vehicle is dangerous to drive and that I would take another vehicle for in its place. I owe 49500 and they were only going to give me 41k for it and I don't believe I should have to pay 9k to get rid of a vehicle that is unsafe to drive. They have a 2019 Duramax on the lot which I would buy but not have to pay to get rid of mine.