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GE Appliancescustomer service

Review updated:

Very irresponsible people, very disappointed for the awful customer service experience; We asked a very specific question about whether or not the service call will be covered by the warranty, and had only scheduled the service after we were given a positive answer, by a GE service department representative over the phone; The technicians showed up, looked at the fridge and told us they won't be able to perform any repairs and left; Fine, a month later received a bill for $285, for what? A promised repair under warranty which did not happen, and overcharging us for the trip? Called in to seek for reasonable solution and was threatened the bill will go to collection if remain unpaid. Seriously? Very shameful experience and extremely shady business practice.

St
Oct 03, 2019
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