The complaint has been investigated and
resolved to the customer's satisfactionResolved Gene Gorman's Auto Sales — Worst company on earth
resolved to the customer's satisfaction
On December 12th of 2008, I bought a used 2006 Toyota Camry SE off the Internet from Gene Gormans Auto Dealership . I contacted the dealer and asked what condition the vehicle was in. The Dealer explained that it was in excellent condition, and that it still covered under it original 30K mile warranty since the car had only been driven 26K miles. They also said that the car was in such good condition that the owner of the dealership and her son had been using the car as their personal vehicle for a few weeks before they put it up for sale. They faxed me a Carfax report that said the vehicle was clean of accidents. So i bought the vehicle and paid shipping cost for my trade in and the camry to and from Texas. After the vehicle was delivered I drove it for less than a mile and noticed that the car did not drive right, It had a wabble to it. I contacted Gene Gormans about the problem and they acted shocked, said that maybe one of the wheels had a bad bearing. I took the vehicle to a certified Toyota Dealership, and they said the car was a salvaged vehicle and the warranty experied on dec 3rd of 2008, also they stated any legitimate car dealer should have noticed the problem. After talking with the owner's wife of Gene Gormans, Once again shocked, they said they were insulted by the Toyota Dealerships report and that if i wanted to i could ship the car back to them, at my expense, and they would get me into another car. They stated that they were not experts on cars that all they do is check the carfax report, detail the car and offer it for sale. DON'T TRUST THIS DEALERSHIP... To this day they will not do anything else to help me. The extra 3 month warranty they added to the vehicle would not cover any of the problems that we found.