Genco Marketplace reviews and complaints 8
Keywords
order shipment payment product business invoice merchandise inventory matter melted photos problem sales agent trust client contacts issues items mis-information missing partsNewest Genco Marketplace reviews and complaints
Shipment sent MISSING 75% of items
WARNING- GENCO IS A SCAM. Deal with them at your own risk ...
On June 21st, 2013, I purchased a load from Genco Marketplace. It was sold to me as an Overstock load (not returns or salvage). I paid $20, 000 USD for it the same day it was ordered, it cost me another $8, 000 with shipping, duties, taxes, etc. Genco had various minor issues finding the payment and pushed to have the load picked up before they closed their Ohio facility. No big deal.
The shipment of 19 skids arrived at my shop On July 15th, 2013 and I immediately noticed it was in very bad shape. Most of the skids looked as if a dinosaur had eaten them ( I have many pics), and many were mangled and bent beyond salvage. I notified Genco the following day July 16th. At that point, I was unaware of the worst part, which I shortly discovered after inspecting and cataloguing the load.
After inspection, it became very clear that I was either being scammed or Genco had made a huge error somewhere. I was missing 75% of the items I had purchased. Of the 25% that did arrive, only half was salvageable. This is a serious issue that a reputable company would want to look into asap. Not so for Genco. I informed my sales rep (Ray Gallagher) at Genco Marketplace on July 19th via phone message and email and received no response.
On July 22nd we completed inspecting the last few skids and our suspicions of having been shortchanged were confirmed. At this point I checked our Bill of Lading and found that the shipment was actually short 4, 000lbs (of 13, 500lbs). I immediately sent a follow-up email to my sales rep. He requested a list of what was missing and damaged. On July 23rd we sent him a complete list of damaged and missing items with a summary and pictures. No response was received.
On July 25th, we sent another follow-up email requesting an update. No response. July 26th, I decided to go above my sales rep and phoned their customer support and spoke with a lady by the name of Carol. I passed on all the info and was promised a response. None was received, so I followed up with an email addressed to both customer support and my sales rep. No responses received.
I phoned again to customer support and was passed on to Vince Curtain, Director of Sales, and left him a voicemail explaining the situation. I received a brief voicemail the following day explaining that the “alledged issue” was under review. I called back several times and left him a voicemail to please contact me, no response. I finally got ahold of my sales rep by phone (same day I filed a BBB complaint, hmm). He assured me they wanted to keep doing business with me and that they would review the issue. I asked what sort of timeline I could expect for a response, and was told he was not sure. At this point I was becoming increasingly concerned at the lack of interest in the problem, and that they were ignoring the majority of my emails and calls, and that I had been given no explanation or timeline for a response to my inquiries.
I finally had my lawyer draft a letter, to which did get a response from Vince saying only that they had upheld their portion of the communication, and that the issue was under review. I also filed a Better Business Bureau complaint, and received the same one line response “the issue is under review”. What did this review entail? When would it provide me and answer? More importantly, what were they going to do about selling me a product and not delivering it?
By August 8th, almost a month since I first reported the issue, NO ONE has contacted me for additional information. NO ONE has taken the initiative to discover what has gone wrong. NO ONE has made any effort whatsoever to rectify the problem, except to infrequently answer my calls/emails when pressed by my lawyer or the Better Business Bureau. I had my lawyer send a second email to the CEO, a Mr. Robert Auray Jr warning that legal action would be taken if no responses were received. Today, August 13th we received a response saying that their position is that the load was “shipped in tact”. No explanation. Not one person phoned me to ask questions about the missing and damaged shipment. Is this how you investigate a claim? This is how you ignore one. Genco was very communicative when it came to taking my money, but has avoided my calls and emails and now says essentially ‘tough luck’.
AVOID GENCO MAKETPLACE ...
The complaint has been investigated and resolved to the customer’s satisfaction.
LIARS
GENCO LIED TO THIER CUSTOMERS THAT THE DONT HAVE ANY MORE CRAFTSMAN SEARS LOADS. I SEEN IT WITH MY OWN EYES- THEY ARE KEEPING IT FOR THIER BEST CUSTOMERS WHO SPENDS A LOT OF MONEY- THIERS A LIQUIDATION CENTER DOWN THE STREET FROM OURS AND THEY GETS CRAFTSMAN, SO I ASK THEM WHERE THE GET IT- THEY SAID GENCO...HE ALSO SHOWED ME THE INVOICE
The complaint has been investigated and resolved to the customer’s satisfaction.
wrong pallet delivered
Warning - they will steal your money! Untrustworty company! Sent wrong pallet worth half of paid for pallet and refuse to refund the difference. Very first / sample order with genco. We ordered 3 pallets of clothing to test out their service and product. We wired the money immediately but didn't receive the order till 2 weeks later. The actual transit frieght time was only 2 days but they were very slow about shipping out. When we received the order and noticed that we did not receive the pallet we ordered. We instead received a pallet of non-clothing items worth less than half the value of the pallet we paid for. The genco salesperson ray gallagher apologized for "gencos" mistake and offered a discounted rate on a future order and a credit to cover the difference in price between the two pallets. We have tried to work with them however 2 months later ray has not offered any clothing pallets, he is only interested in selling us truckloads. Since they failed on our first "sample" load, it would be irresponsible to buy a truckload from a company that doesn't fix their mistakes. Do not buy from this company they are criminals...
I had the exact same issue. Complete scammers.
WARNING- GENCO IS A SCAM. Deal with them at your own risk ...
On June 21st, 2013, I purchased a load from Genco Marketplace. It was sold to me as an Overstock load (not returns or salvage). I paid $20, 000 USD for it the same day it was ordered, it cost me another $8, 000 with shipping, duties, taxes, etc. Genco had various minor issues finding the payment and pushed to have the load picked up before they closed their Ohio facility. No big deal.
The shipment of 19 skids arrived at my shop On July 15th, 2013 and I immediately noticed it was in very bad shape. Most of the skids looked as if a dinosaur had eaten them ( I have many pics), and many were mangled and bent beyond salvage. I notified Genco the following day July 16th. At that point, I was unaware of the worst part, which I shortly discovered after inspecting and cataloguing the load.
After inspection, it became very clear that I was either being scammed or Genco had made a huge error somewhere. I was missing 75% of the items I had purchased. Of the 25% that did arrive, only half was salvageable. This is a serious issue that a reputable company would want to look into asap. Not so for Genco. I informed my sales rep (Ray Gallagher) at Genco Marketplace on July 19th via phone message and email and received no response.
On July 22nd we completed inspecting the last few skids and our suspicions of having been shortchanged were confirmed. At this point I checked our Bill of Lading and found that the shipment was actually short 4, 000lbs (of 13, 500lbs). I immediately sent a follow-up email to my sales rep. He requested a list of what was missing and damaged. On July 23rd we sent him a complete list of damaged and missing items with a summary and pictures. No response was received.
On July 25th, we sent another follow-up email requesting an update. No response. July 26th, I decided to go above my sales rep and phoned their customer support and spoke with a lady by the name of Carol. I passed on all the info and was promised a response. None was received, so I followed up with an email addressed to both customer support and my sales rep. No responses received.
I phoned again to customer support and was passed on to Vince Curtain, Director of Sales, and left him a voicemail explaining the situation. I received a brief voicemail the following day explaining that the “alledged issue” was under review. I called back several times and left him a voicemail to please contact me, no response. I finally got ahold of my sales rep by phone (same day I filed a BBB complaint, hmm). He assured me they wanted to keep doing business with me and that they would review the issue. I asked what sort of timeline I could expect for a response, and was told he was not sure. At this point I was becoming increasingly concerned at the lack of interest in the problem, and that they were ignoring the majority of my emails and calls, and that I had been given no explanation or timeline for a response to my inquiries.
I finally had my lawyer draft a letter, to which did get a response from Vince saying only that they had upheld their portion of the communication, and that the issue was under review. I also filed a Better Business Bureau complaint, and received the same one line response “the issue is under review”. What did this review entail? When would it provide me and answer? More importantly, what were they going to do about selling me a product and not delivering it?
By August 8th, almost a month since I first reported the issue, NO ONE has contacted me for additional information. NO ONE has taken the initiative to discover what has gone wrong. NO ONE has made any effort whatsoever to rectify the problem, except to infrequently answer my calls/emails when pressed by my lawyer or the Better Business Bureau. I had my lawyer send a second email to the CEO, a Mr. Robert Auray Jr warning that legal action would be taken if no responses were received. Today, August 13th we received a response saying that their position is that the load was “shipped in tact”. No explanation. Not one person phoned me to ask questions about the missing and damaged shipment. Is this how you investigate a claim? This is how you ignore one. Genco was very communicative when it came to taking my money, but has avoided my calls and emails and now says essentially ‘tough luck’.
The photos below show 2 of the damaged skids ... almost all of them were like this. That was the least of the issues ... most of the load never arrived.
AVOID GENCO MAKETPLACE ...
Is Genco Marketplace legit?
Genco Marketplace earns 93% level of Trustworthiness
Perfect Trust Endorsement: Genco Marketplace achives 93% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
Gencomarketplace.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Gencomarketplace.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Gencomarketplace.com you are considering visiting, which is associated with Genco Marketplace, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Gencomarketplace.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Genco Marketplace's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 37% of 0 complaints were resolved.
- No reviews for gencomarketplace.com on popular sites. Be cautious and do additional research. Look for information about the Genco Marketplace and be careful with personal information or transactions.
- Gencomarketplace.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The gencomarketplace.com may offer a niche product or service that is only of interest to a smaller audience.
Theft, fraud, and wire fraud
Genco accepted an international order to ship a BL of "Better Electronics" from Ohio to El Salvador. They only loaded 19 of 24 pallets and included 2 pallets of makeup, baby clothes, school supplies, cookies, crackers and other crap in lieu of 40" Coby LCD TV's. Basically, Genco shipped 70% of the BL accounting for 40% of the value for which we paid. Genco's director of sales, Vince Curtin III, has been no help. First, he blamed the shipper. Second, he blamed Salvadoran Customs (even though I was personally there with 4 other company owners, officers, and employees). Now he suspects a "conspiracy of liars" and won't re-imburse us for missing merchandise or expenses we incurred answering charges of false customs declarations and attempted smuggling. DO NOT DO BUSINESS WITH GENCO. They are criminals.
to everyone thats unhapp - Please email me at buyersinternationalgroup@gmail.com - i will buy all of thedamaged items or itmes you dont want.
I have experienced similar scamming by Genco. They sold me a shipment for $20, 000 and shipped me less than a quarter of it. See my story below:
WARNING- GENCO IS A SCAM. Deal with them at your own risk ...
On June 21st, 2013, I purchased a load from Genco Marketplace. It was sold to me as an Overstock load (not returns or salvage). I paid $20, 000 USD for it the same day it was ordered, it cost me another $8, 000 with shipping, duties, taxes, etc. Genco had various minor issues finding the payment and pushed to have the load picked up before they closed their Ohio facility. No big deal.
The shipment of 19 skids arrived at my shop On July 15th, 2013 and I immediately noticed it was in very bad shape. Most of the skids looked as if a dinosaur had eaten them ( I have many pics), and many were mangled and bent beyond salvage. I notified Genco the following day July 16th. At that point, I was unaware of the worst part, which I shortly discovered after inspecting and cataloguing the load.
After inspection, it became very clear that I was either being scammed or Genco had made a huge error somewhere. I was missing 75% of the items I had purchased. Of the 25% that did arrive, only half was salvageable. This is a serious issue that a reputable company would want to look into asap. Not so for Genco. I informed my sales rep (Ray Gallagher) at Genco Marketplace on July 19th via phone message and email and received no response.
On July 22nd we completed inspecting the last few skids and our suspicions of having been shortchanged were confirmed. At this point I checked our Bill of Lading and found that the shipment was actually short 4, 000lbs (of 13, 500lbs). I immediately sent a follow-up email to my sales rep. He requested a list of what was missing and damaged. On July 23rd we sent him a complete list of damaged and missing items with a summary and pictures. No response was received.
On July 25th, we sent another follow-up email requesting an update. No response. July 26th, I decided to go above my sales rep and phoned their customer support and spoke with a lady by the name of Carol. I passed on all the info and was promised a response. None was received, so I followed up with an email addressed to both customer support and my sales rep. No responses received.
I phoned again to customer support and was passed on to Vince Curtain, Director of Sales, and left him a voicemail explaining the situation. I received a brief voicemail the following day explaining that the “alledged issue” was under review. I called back several times and left him a voicemail to please contact me, no response. I finally got ahold of my sales rep by phone (same day I filed a BBB complaint, hmm). He assured me they wanted to keep doing business with me and that they would review the issue. I asked what sort of timeline I could expect for a response, and was told he was not sure. At this point I was becoming increasingly concerned at the lack of interest in the problem, and that they were ignoring the majority of my emails and calls, and that I had been given no explanation or timeline for a response to my inquiries.
I finally had my lawyer draft a letter, to which did get a response from Vince saying only that they had upheld their portion of the communication, and that the issue was under review. I also filed a Better Business Bureau complaint, and received the same one line response “the issue is under review”. What did this review entail? When would it provide me and answer? More importantly, what were they going to do about selling me a product and not delivering it?
By August 8th, almost a month since I first reported the issue, NO ONE has contacted me for additional information. NO ONE has taken the initiative to discover what has gone wrong. NO ONE has made any effort whatsoever to rectify the problem, except to infrequently answer my calls/emails when pressed by my lawyer or the Better Business Bureau. I had my lawyer send a second email to the CEO, a Mr. Robert Auray Jr warning that legal action would be taken if no responses were received. Today, August 13th we received a response saying that their position is that the load was “shipped in tact”. No explanation. Not one person phoned me to ask questions about the missing and damaged shipment. Is this how you investigate a claim? This is how you ignore one. Genco was very communicative when it came to taking my money, but has avoided my calls and emails and now says essentially ‘tough luck’.
The photos below show 2 of the damaged skids ... almost all of them were like this. That was the least of the issues ... most of the load never arrived.
AVOID GENCO MAKETPLACE ...
$137.25 retail
I called a few places to buy some liquidations. They said Genco gets theirs. I did a search and saw they get all the big stores stuff. I saw they also sell it wholsale at retail prices, seems off. Playing on the ignorance of those trusting they are selling wholesale.
So I look at a manifest [random]
BL#: P0987792 Facility: Online Return.Com TN
and see $137.25 over and over 1/2 a dozen times...odd. So I look up the mechandise, links to Amazon:
Diver (TM) Waterproof MP3 Player. 4 GB. Kit Includ x1 $137.25 ...really $55
http://www.amazon.com/dp/B0043CNNFK?tag=nuismart-20
Ubisoft Shaun White Skateboarding [streets 10-29- x1 $137.25...really $4.96
http://juegos-video.com/det/Ubisoft-Shaun-White-Skateboarding-[streets-10-29-10]/B004HCEECC/playstation-3-juegos-de-video-categorias-accion
iArmBands Shoe Sensor Case for Nike + iPod Sport K x1 $137.25 ...really $4.95
http://www.amazon.com/iArmBands-Pouch-Sensor-Sport-itouch/dp/B003YD5E5Q
3 in 1 USB Charger Kit for iPod and iPhone: Travel x1 $137.25...really $1.49
http://www.amazon.com/USB-Charger-Kit-iPod-iPhone/dp/B000YCAH8Y
Creative TravelSound i80 Speaker Dock for iPod nan x1 $137.25...really $25.93
http://www.amazon.com/Creative-TravelSound-Speaker-Dock-iPod/dp/B0016P15E8
RainbowImaging Custom made GENUINE Brown Leather C x1 $137.25...really $11.99
http://leicam7.55buys.com/best-price-rainbowimaging-custom-made-dark-brown-genuine-leather-camera-hand-strap-for-leica-m-panasonic-olympus-samsung-nikon-fujifilm-sigma-canon-pentax-ricoh-cameras-for-11-99/
GSI World's Smallest/Lightest, High-Definition Pin x1 $137.25...really $14.90
http://wirelesspccam.com/mini-hd-gold-usb-high-resolution-digital-1280x960-spy-dvr-micro-camera-dv-cam-pen-30fps-audio-video-recorder-support-tf-or-micro-sd-card-up-to-16gb-reviews.html
Hard Case for Kodak EasyShare Digital Cameras x1 $137.25...really $1.31
http://www.amazon.com/Hard-Kodak-EasyShare-Digital-Cameras/dp/B001OBVG5C
New Laptop Replacement Battery for HP Pavilion dv4 x1 $137.25...really $14.48
http://www.amazon.com/Laptop-Replacement-Battery-HP-Pavilion/dp/B002NKNWAA
VideoSecu Sony CCD Weatherproof Wide View Angle Se x1 $137.25...really $259.99/4=$64.99
http://www.amazon.com/VideoSecu-Weatherproof-Infrared-Security-1A4/dp/B004HV2ZK6?SubscriptionId=AKIAJDEWZPD6KJV5XTHQ&tag=giftfunny1-20&linkCode=xm2&camp=2025&creative=165953&creativeASIN=B004HV2ZK6
New White Wall Mount Impedance Matching Speaker Di x1 $137.25...really $27.99
http://www.amazon.com/Impedance-Matching-Speaker-Control-Switch/dp/B002C8IY2O
b/c the search comes up amazon, the ad's are duplicate from manifest, genco is a money grubbing retailer
The complaint has been investigated and resolved to the customer’s satisfaction.
I wish I has seen these complaints earlier. I was taken for $20, 000 with Genco. They shipped me less than 25% of what I paid for and refuse to do anything about it. They could care less, havent even looked into it.
WARNING- GENCO IS A SCAM. Deal with them at your own risk ...
On June 21st, 2013, I purchased a load from Genco Marketplace. It was sold to me as an Overstock load (not returns or salvage). I paid $20, 000 USD for it the same day it was ordered, it cost me another $8, 000 with shipping, duties, taxes, etc. Genco had various minor issues finding the payment and pushed to have the load picked up before they closed their Ohio facility. No big deal.
The shipment of 19 skids arrived at my shop On July 15th, 2013 and I immediately noticed it was in very bad shape. Most of the skids looked as if a dinosaur had eaten them ( I have many pics), and many were mangled and bent beyond salvage. I notified Genco the following day July 16th. At that point, I was unaware of the worst part, which I shortly discovered after inspecting and cataloguing the load.
After inspection, it became very clear that I was either being scammed or Genco had made a huge error somewhere. I was missing 75% of the items I had purchased. Of the 25% that did arrive, only half was salvageable. This is a serious issue that a reputable company would want to look into asap. Not so for Genco. I informed my sales rep (Ray Gallagher) at Genco Marketplace on July 19th via phone message and email and received no response.
On July 22nd we completed inspecting the last few skids and our suspicions of having been shortchanged were confirmed. At this point I checked our Bill of Lading and found that the shipment was actually short 4, 000lbs (of 13, 500lbs). I immediately sent a follow-up email to my sales rep. He requested a list of what was missing and damaged. On July 23rd we sent him a complete list of damaged and missing items with a summary and pictures. No response was received.
On July 25th, we sent another follow-up email requesting an update. No response. July 26th, I decided to go above my sales rep and phoned their customer support and spoke with a lady by the name of Carol. I passed on all the info and was promised a response. None was received, so I followed up with an email addressed to both customer support and my sales rep. No responses received.
I phoned again to customer support and was passed on to Vince Curtain, Director of Sales, and left him a voicemail explaining the situation. I received a brief voicemail the following day explaining that the “alledged issue” was under review. I called back several times and left him a voicemail to please contact me, no response. I finally got ahold of my sales rep by phone (same day I filed a BBB complaint, hmm). He assured me they wanted to keep doing business with me and that they would review the issue. I asked what sort of timeline I could expect for a response, and was told he was not sure. At this point I was becoming increasingly concerned at the lack of interest in the problem, and that they were ignoring the majority of my emails and calls, and that I had been given no explanation or timeline for a response to my inquiries.
I finally had my lawyer draft a letter, to which did get a response from Vince saying only that they had upheld their portion of the communication, and that the issue was under review. I also filed a Better Business Bureau complaint, and received the same one line response “the issue is under review”. What did this review entail? When would it provide me and answer? More importantly, what were they going to do about selling me a product and not delivering it?
By August 8th, almost a month since I first reported the issue, NO ONE has contacted me for additional information. NO ONE has taken the initiative to discover what has gone wrong. NO ONE has made any effort whatsoever to rectify the problem, except to infrequently answer my calls/emails when pressed by my lawyer or the Better Business Bureau. I had my lawyer send a second email to the CEO, a Mr. Robert Auray Jr warning that legal action would be taken if no responses were received. Today, August 13th we received a response saying that their position is that the load was “shipped in tact”. No explanation. Not one person phoned me to ask questions about the missing and damaged shipment. Is this how you investigate a claim? This is how you ignore one. Genco was very communicative when it came to taking my money, but has avoided my calls and emails and now says essentially ‘tough luck’.
The photos below show 2 of the damaged skids ... almost all of them were like this. That was the least of the issues ... most of the load never arrived.
AVOID GENCO MAKETPLACE ...
I have been through this several times myself and lost tons of money with them. I think we all need to get a lawyer and file a class action against them .Dont trust this company with your Business,
We need to contact sears and other stores and make them a ware of these actions and I hope they get enough complaints that they take the account from them and give it to a trustworthy company . Just keep adding your comments anywhere you can.
Genco Marketplace - False Information & Shipment Shortage
On our 2nd purchase from Genco Marketplace, while working on the complaints of the first shipment, we continue to get mis-information. Upon visiting Genco in Tennessee, we were told the product was new only to discover upon receipt that it was returns and orders with missing parts. Upon taking inventory, the order was shorted 861 items out of a total of 4...
Read full review of Genco Marketplace and 10 commentsGenco Marketplace - Liquidation Fraud & Shipping Problems
As a new customer with Genco Martketplace, our first order incorrect and disappointing. We had placed an order for 2 pallets, 48 boxes of Genco advertised Health & Beauty Aids. With complete trust in Genco, our payment was wired immediately. Upon taking inventory, we discovered 11 boxes of expired, damaged and melted candy and 8 boxes of expired Boost...
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My complaint starts Back in October 2009, I was e-mailed an offer from Genco Market place as usual. The offer was for $1.7 million dollars of Sporteck womans clothing that was being liquidated at 10% of the price since HBC / Zellers needed to get rid of it from there stores ( aperantly due to a breech of contract ). I was asked by the agent Jason Blank ...
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