Gemb / Santander — boat loan
We fell behind by 3 months on our boat loan last year and subsequently the boat was reposesed in June 2010. Within 1 week I was able to settle with GEMB and pay all of the back payments, the repo fees, etc. The balance on the boat I was told was $22, 000.00 if I wanted to pay it off.
Since the repo, we made arrangements to have the funds automatically deducted from our bank account, therefore leaving no room for delinquency or late fees. We were now 2 months ahead of our payments. As of this date, GEMB is still receiving the monthly payments. All of our mail has been going to a PO Box for the last five years and yesterday I picked up the mail and found an invoice from Santander for $25, 520.00. I contacted them and was told that they bought the loan effective April 9, 2011. I have never received a phone call or letter from Santander or GEMB stating the loan was sold.
I can now not get a hold of GEMB, as I would like a payment history from them to prove the correct balance. Santander states that they can only look at the history from April 2011 and the balance is what it is.
What is my course of action on this?