The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Geeks on Siterepair service

I bought a new windows 8 after much teeth knawing i decided i needed some professionall help in the functions, etc. Well by my own mistake, i called geeks, i thought i was getting the geek squad from best buy. Well i was wrong, ma culpa, to make this short, they came out and prior too this i put
297. 00 on my credit card for 4 hours of service. Well tech. Took my hard drive out of my old computer with the explanation of retrieving information. They called 2 days later, after my call to them, telling me they couldn't retrieve information, called anther 2 days saying wanted i wanted my hard drive back. Up till now haven;t heard from them. Buyer beware, i think i;ve been scamed. P. S. I had a tech nician from hewellet packard, and they told me the same thing,


Please help me, want my money back. I;m a sr. And my funds are limited. Anything you can do


I also want to warn people do not call for service from geeks on site.


P. S. The c0mputer still did not work, and in the end it cost me over $500, 00 to get it in working order.

Responses

  • Cu
    CUworker Jul 15, 2014

    You need to dispute the fraudulent charge with your bank, to see if they can at least investigate and get your money back for you. As far as your hard drive, unless the computer company you bought it from is going to give you a new one, you may be out of luck unfortunately.

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