Geeks On Site
reviews and complaints

On 6/7/23 I called Geeks on site to have a new printer installed. I was charged

$99 for Printer instalation, $ 50 for service call and $ 19.99 for a monthly service I did not request. The person who managed the appointment gave

me to undertand this was a one time charge. Well this month I have another

$ 19.99 charge on my Visa.

I want to cancel the GFL service charge. I"m not even asking for a refund, I just

want them to stop charging me.

I contacted Geeks on Site the first time on 2/28/23. They promised to fix several issues with my computer and connect my computer and printer. They did not succeed in connecting my printer. Although a few small problems with the computer were handled, the main issue of it constantly showing pop ups saying I need more storage space were not resolved. Every time I log on, a message from Microsoft comes up saying "We need to fix your Microsoft account. Fix in shared experience".

On 02/28/23, they claimed the reason they were unable to connect the printer was because 2 of the color ink cartridges were not full. Although this seemed odd, I ordered another full set of cartridges for the printer.

After I received the new cartridges, I contacted Geeks on Site on 03/08/23 and again asked them to fix my computer and connect the printer. Again they promised to fix the problems. After about an hour, I noticed the screen was frozen. Then the service tech remotely shut down my computer and I couldn't get it to reboot again. The power light stayed on all night and the computer was warm to the touch. It took about 20 minutes and several attempts just to turn it on the next day.

I paid this company in advance trusting that they would fix my computer problems and connect the printer. They failed to deliver on both counts.

Now, I will have to call a local tech service to come to my house in person to fix these issues.

I have been being charged on my American Express Credit card by Geeks on Site for 3 months in a row for a service I did not sign up. Fee is $24.95 each month. How do I resolve this issue. I did sign up for a one time computer check late last summer/early fall for a computer issue. That was a one time issue. At that time I told them I did not want the monthy service. I called again in November to have them cancel it and it has still not been cancelled. I would go into an account setting for geeks on site but I do not have a password or user name etc. Ron Mead [protected]. Out phone is out right now as the cell tower has issues.

My bank account has been charged for the past year $24.95 each 17th if the month for a service I never signed up for. When called to inquire there was no accounting of my name or any information regarding this matter nor did the accounting office I was referred to at that time! They obviously have some idea as to where my my money was being transferred to as they were taking the monies monthly from my account were posted to GEEKSONSITE.com.

I was having problems with my computer, so I called Geeks on Site To arrange for service the next day. A home visit was $99 per hour. But the salesman kept trying to drown me in extra charges like "VIP service" with monthly fees. I kept saying I just wanted the computer fixed. Finally got an appointment for between 3pm, and 5pm. That evening I was able to resolve the problem myself and called at 8;30 am to cancel the service call. Then the next day I get a call trying to sell me the "VIP" membership again $$$$. I said no I didn't want it. Another Non-stop rapid-fire talk until I repeated that "No, I didn't want it. At this point I was told there was also a $50 cancellation fee! Something never mentioned before. I thought I was dealing with a reputable company. I guess not. More like an oily scam operation. I have now filed fraud with my card company and will post a compliant with the BBB. Beware the tricksters, and con men!

At the advice of a technician from Geeks on site, I purchased a new computer for $850.00. Purchased July 15th.

Then they told me that in order to use word documents (type articles online), I would need to pay them $250.00 in order to instal the Microsoft Office program.

In the past week, they have tried to instal this and failed.

Today, a woman from Geeks on Site told me I had to pay again to obtain a new Microsoft Office license, in order for them to install the program which will make it possible for me to write articles on this new computer.

I live on social security, am a retired pharmacist and although widely published, I am not especially computer savvy.

I was so angry, talking to this woman, I told her I could not continue to talk to her. It seems to be almost a fraud. Why can't they do their job?

Called to have a sound bar installed. Demanded a credit card and wanted paid before providing the service. I did this and they sent a person here to install the bar. He was at my house a total of 45 minutes. I had already paid the $126. 00 fee and he left. A week later they put another $99 charge on my card. When I called, they said it was additional because of the time he was here. Charged my card with no authorization from me and I am still trying to recover the money. Nowhere did I sign anything authorization them to charge my card an additional $99.00These people are as crooked as the day is long and I do not intend to stop and let them swindle me. I will do as much damage on social media as I can to this outfit until the $99.00 is returned to me. Seems to me there might be some criminal charges of credit card fraud. This money they stole will cost them a lot more than me.

I still do not have a working computer. 2 weeks and company is refusing to do as promised. Tech came to the house and pretended to fix my computer by formatting it, which is impossible after computer suffers the a blue screen of death. He wasted 2 hours sitting there formatting nothing and looked at it and said it was a hardware problem, it is not as I had the hard drive looked at and it is fine, Tech they sent used that as an excuse to not do the job required.

this was a waste of time, I knew it and so did the so called tech they sent, I have called them several times with a way to fix the computer in the time they say i have left an hour and 45 min, and still they wont respond or send a tech. I have not even been able to get a supervisor to return my calls , when i call all they do is hang up on you and refuse to do anything, I paid them 387.00 for 4 hours of service to fix my computer , when I called they said I had 1 hour and 45 minutes left but if I wanted another tech to come in and do the work on the computer it would be an additional 40 dollars an hour in spite of the fact I still supposedly have time left from first visit and first payment, now they are trying to charge me more for the same non service. They sell grossly overpriced services, and do not do anything and will never use this service again

I called Geeks Onsite 10/16/21 for remote support to make my computer run faster. I bought a computer at the onset of Covid, March 2021, my old iMac OS was unsupported. I was working remotely, so having a computer that works was the vital to my work. There were no in-person store help, computer set-up, or IT support available at that time Almost everyone in NY was quarantined and our state was rapidly closing non-essential businesses. I had to buy a new computer and figure out how to set it up, load new software, and port over my files. From day one, it rans very, very slow.

After 7 months of trying to figure out what was wrong, I called Geeks Onsite who assured me they could fix the issue.

From mid-October to late December 2021, I contacted them a few times, complaining that the problem was not corrected. When the tech logs in remotely, there is a dialogue box. I watched their work, not understanding it, but wanting them not to try to uninstall my apps again without my permission. Tech's ignored my question about what they were disabling when it appeared to me they were repeating the same processes that were unsuccessful during the prior attempt. I wasn't trying to interfere, but I think they forget this is my computer- not theirs, and they do owe me an explanation before changing or removing things so I could make an informed decision. Granting remote access is not the same as ownership. My experience of their customer service was very negative.

Geeks Onsite continued to call me throughout the night each time they lost the connection from entering a restart command. Around 1am the first night, I asked them if I could go to bed, thinking my computer would be fixed when I woke up. It wasn't. Aqua blue screen. Spinning wheel. No information about what was fixed, or whether it was fixed.

As a brand new customer, I had to go through a couple of nights of them calling me repeatedly at all hours until I was finally told that I have to select times that I'm unavailable for calls from them. They were fine with calling me unapologetically in the middle of the night, to get out of bed, answer the phone, go start my computer and login for them to continue working, and then repeat the process again.

Over the next (roughly) 9 weeks, I called and asked them to finish fixing the problem. Each time they worked on it if they had a tech who could work on a Mac, and each time my computer was the same or worse the next day.

My issue is that they took my money $298.00, said they could work on a Mac, definitely fix the problem - never fixed the problem - and kept closing the I.T. ticket (request) with no follow up communication at all.

The tech would do 'background work' - disabling microsoft updates, clearing caches, attempt to uninstall apps without my permission - and each time they worked on it they hit restart, and I never heard from them again until I reached out to say (words to the effect of) - hey, you didn't fix anything. It's even slower now than it was when I called.

My computer is worse than when I first called Geeks On Site for help.

I want my subscription cancelled.

I want a full refund for the unlimited online tech support and service package.

They have never fixed the problem.

I no longer have any confidence in them to fix it.

My computer still loads slower than dial-up (5-10 minutes to turn on). It takes about 5 minutes a piece to open each app after loading, I can't back up my computer, nothing wants to open or run correctly (apps, internet, pictures, news, etc.) Absolutely nothing is fixed. When I told the service rep that, they told the tech who checked my internet speed. I know the cable company is providing high speed internet. My cable connection is not the problem (so that's good).

They made sure I don't have a virus, and then upsold me virus protection. Thanks? I have not contacted them in months. I gave up. I'm just not interested in ever allowing anyone from Geeks On site to have access to my computer again.

This company is fraud. Broke the printer left us hanging with almost $1000 down the drain. Supervisor has lack of experience in customer service and hangs up the phone when you ask them to explain how they going to resolve the issue. Rude, unprofessional and illiterate people. Don't trust this people with your equipment. They will break it and walk away from it.

This is a follow-up to my message from last night. Since the installation on Monday, I have had nothing but problems with this computer. The first issue was the disappearance of important files pertaining to my invoices. Other issues continue to occur with this computer that indicate that it was not set up properly, with programs either missing or of the wrong version.

I spent an additional $244 to have my previous Tech in the city I moved from look into this computer. After two hours, he provided an itemized list showing that files were not completely and correctly transferred from the Lenovo computer. Further, the Microsoft Office program is missing. This is extremely crucial since the Excel Spreadsheets are lost containing sales records and an inventory loss list from a recent fire.

I called yesterday at 7 a.m. expressing my dissatisfaction going into the third day, and said I wanted a refund. After the report I have, I want to arrange the return of the computer and schedule an immediate appointment to have a technician re-install the Lenovo Hard Dive back into my old computer and retrun it to its previous state of operation.

This company over charges customers. I feel I could of bought a new copier for what they charged me. The first guy that came out and the charge was 230.00 did not fix the copier. Just kept blowing the inside and vacuming out the ink. For two hrs. He left and the random paper jam error was not fixed. So I called because there is a 1 hr warranty on first service. Second guy was more competent. He looked inside and read the messages the Canon machine gave and determined the part needed to be replaced. It was a 350 dollar part. He had to come back after he got the part and install the new part. That was another 230.00 charge. I asked if the machine was worth fixing. He said yes. But I did not realized all the charges.

I called and set an appointment for inbetween 4 -6pm they called after 6 and said they were sorry and couldn't make it. we set another time for them to show up between 4-6pm they called after 6 again and said there was snow and couldn't make it. We set a third appointment for between 4-6pm and an employee was sick. I was charged $238 the day i made the first appointment and they still refuse to refund me my money. Its been over 6 weeks and I would appreciate my money back.

Don't even bother to reply the positive coments left by 'REAL CUSTOMERS'. It's clearly these people.

Where in the world would you see such positive, specific and grammarly perfect written posts defending another company from other users?

Just by the use of the word 'HATE' tells you right away that those are them.

That's there actual field of expertise: "LIE"

Just read them again and compare the complaints and former employees with the other 1 or 2 positive coments and think about it.

I called your service and requested somebody stop over my house. I had just purchased a new car and my Ipod didn't work in the new car. I called your company and you said they could fix my problem. The serviceman could NOT get the Ipod to work. He said it was something wrong with my car. I took the car to the dealer and he said there was nothing wrong with the car, that I had to purchased. It was the Ipod. I had to buy a newer Ipod and that would work. I bought a new Ipod and it worked. Your people said if your person couldn't get the original Ipod to work you wouldn't bill me. You did and I want a credit for $158.00 and $1.00

Why my laptop is running so slow

I allowed Geeks to access my computer on August 21. They spend several hours "fixing" my problems. However, the end result was that they totally screwed it up my computer and I had to spend several hours "undoing" the fixes. I am still not sure I have managed to restore the computer to the point where it was before they "fixed" it.

I want a refund.

Do not allow them to touch your equipment!

Received an email with this info:

Your Order Is Received!
Dear Member,

We're very excited to see you extending your membership program.

At Geeks On Site we're always happy to help and just a call away. You can reach us anytime on [protected].

Please find your transaction and membership details below:

Customer ID: 5849
1 year Extension fee - $149.99 USD
Reference Number - [protected]

If you may have any query or have changed your mind, please call on [protected].

Thank you!

Paul Smith
Account Head
Geeks On Site
[protected]

I have never signed up for or used this service. Not sure if your site is getting used for spam or if you have signed me up for a service I did not subscribe to.

wifi at home works then it quits. called geeks on site 1st they charged $210 up front, then the geek gets here knows nothing about routers or wifi, he just does computer repair. They were supposed to be here at 3 the day before, so left work early they called at 2:10 said can't make it there can come next day
1 to 3 he shows up 12:30. looked at my computers knows nothing about wifi or routers. before he left reset my routers and everthing quit working! i said hey it's 3 pm oh it's that late already, meanwhile was getting text msgs. I said they better not charge me for extra 30 min. they sent another invoice for $99, i called them explained what happened and said i wasn't paying, so they charged my credit card without my authorization $49.50. Meanwhile my wifi is still not working properly

I asked for someone to come to my house, as I wanted to have Microsoft Edge taken off my computer, and my Internet Explorer left as my browser, as well as set up my Zoom, and take duplicate files off of my computer, of pictures, and other files that were duplicates. I wanted someone to come to my house, because I also wanted them to check my wires and cables. I couldn't put all of that above. A tech, Yaz Adassi, came out on 3/28/21. When I called to ask for someone to come out, they said that I could pay the price of $99 an hour for two hours, or as long as it would take to fix, at the rate of $99 an hour, or I could pay $289, which would include the amount of time they would need to fix it now, and they would run a check on my computer, by remote, every month, to keep it in top form, so I agreed to that. Yaz came out and worked on my computer for two hours. He wrote on the back of my invoice, all that he did, including removing Microsoft Edge, and putting it to Internet Explorer, which I have always had as well as multiple other things he said I did. I am NOT a computer expert. I am a handicapped 71 year old woman, that has no way of checking all that he said he did, so I took his word for it, as I couldn't check it all. He did not remove Microsoft Edge from my computer, which I specifically asked for, and he wrote down on the back of my invoice that he HAD removed Microsoft Edge. He also wrote down a bunch of things that I would have NO way of checking what he did. I went on to my computer, to find out that he did not get rid of Microsoft Edge, and he upset my whole process of getting my email from Outlook. I can't get into websites that I am subscribed to, and I can't forward articles from the media to my Facebook like I always could. I have to sign in individually to sites that I use all the time, and sometimes it will sign in, and sometimes not. I called Geeks On Site, and they said that they could fix it remotely. I authorized them to do that, but when they started doing it remotely, I was told that I would have to be in front of my computer, in case they needed me to give information or a pin, things like that. They told me that I didn't have a maleware removal tool on my computer. I told them that I have Norton Utilities Premium, as well as Lifelock. They said that I should have a maleware remover and that would cost me an additional $75, and that My Norton didn't have this, and this would take care of a maleware problem. so I said yes. I had to sit in front of my computer for six hours! I have a very severe handicap, that makes my feet and hands swell up, as well as pain all throughout my body, as well as severe weakness in my body. By the time I got off of my computer, I had to go to bed. I got up the next morning, turned my computer on, and everything was the same! No fix, no removal of Microsoft Edge, or removing duplicate files, or anything else they were supposed to do. I called them again, and said that the problem wasn't fixed, and that they would have someone else come out and fix it. I told them that I just wanted my money refunded to my account, and they brought up the fact that they had someone work on it for six hours remotely. I told them that they charged me $375, and my computer STILL wasn't fixed, and I had to sit there for six hours. They weren't paying ME for the six hours I had to sit there, so no, I didn't want them to work on it again, being that they tried twice, with me giving up eight hours of my time, between the guy that came out, and the remote six hours, where nothing was fixed. They kept pleading for me to give them another chance to do it remotely. I told them that I would give them an hour to try to fix the mess they created, and no more. They did another remote job, and I actually gave them an hour and a half. They still did not fix the problem. I called back, and told them I want my money refunded. The person I talked to said that my money WOULD be refunded to my card, and it would take three to five days before it would show. The next day, someone from Geeks on site called me, and said that the guy told me that he would put in a request for my money back, not that I would get it back. This person tried to get me to agree on a lesser amount for them to give back to me. He kept haggling with me, and I told him, they didn't fix my computer, I sat in front of the computer for seven and a half hours, besides being there when the guy came to my house for two hours, and they wanted me to pay them for something they didn't fix, and I was just supposed to kiss the seven and half hours away that I was sitting there in in? He came back with, "what about the maleware that they installed?" He asked if I could pay the $79 for the maleware, and $49 for "the work they did. I agreed to pay that, just to get them off the phone. So now I have paid them $128, and I have a computer that is worthless. It is in worse shape then it was before they tried to work on it! I can not use it. It was in better shape before they tried to fix it, and the "maleware remover, " doesn't work either. PLEASE help me, I need my computer fixed. I have doctor appointments that I have to do online. I have 17 doctors and specialists, because my condition is very rare. I don't have a client number on my invoice here. I will have to look it up on my computer. I will have to someone try to attach my invoice. I don't now how to do that.