The complaint has been investigated and
resolved to the customer's satisfactionResolved Geek Brothers — SCAM!
resolved to the customer's satisfaction
GEEK BROTHERS & MATT LEBOUEF - WARNING! COMPLETE SCAM!
Unfortunately, I was a victim of this very new company.
I was looking for a solid computer "Geek" to help me build a new computer for my business. I was looking to spend about $1000 on a computer.
I found Matt Lebouef off Craigslist with Geek Brothers LLC, a company formed in May of 09 here in Texas.
At our initial meeting Matt Lebouef with Geek Brothers was 30 minutes late (what I would later find to be very common with Matt). As we sat at Starbucks, I noticed Matt looked very worn. His appearance was sloppy (t-shirt with pit stains) and his attitude was mostly negative. I, however, gave him the benefit of the doubt (maybe he was having a hard day...we've all been there right) and proceeded to make a verbal agreement on the computer I wanted for $1000. We shook hands, but I made sure to take written notes. I worte him a "good faith" check of $750 upfront.
We agreed on this system:
AMD Quad Core Processor
1 terabyte hard drive
2 512 graphics cards
! terabyte external hard drive
Windows Vista Home
Now I know that's pretty technical for some of you (it was for me too but through this process I've been forced to learn... just to keep up on how Matt scammed me), but just stay with me here.
The next Sat, Matt Lebouef called and told me my computer was ready, he said he would meet me at my home at 7:00pm. 3 1/2 hours later Matt from Geek Brothers showed up at my door with a computer in hand.
He acted rushed and very uncomfortable. I sat with him as he installed the new computer. As I was sitting with him he received a very "important" call from his "grandfather" and had to leave. I asked him to stay, so he went on my portch to take the call privately. As he was on the call (for 30 min) I reviewd the specs of my new $1000 computer.
It was NOTHING like I had requested!
The specs are as follows:
AMD Tri Core (much less powerful)
4 Gigs of Ram (which he lied about and said it was running at 1600mhz so it was just the same as 8gig)
2 512 graphics cards (but 1 was completely dead)
No external hard drive
Windows Vista Home (free trial)
When Matt came back from his "call" I asked him about the computer. Now, understand, Im no computer geek (thats what I hired the Geek Brothers for), and when I asked Matt, he gave me a pretty good song and dance about how this was the best computer for the money. Almost as fast, he shoved a sloppy, handwritten, invoice, saying "sign here." I signed, almost just to get the kid out of my damn house!
Afterwords, I emailed Matt about my displeasure. The new computer would not work on all 3 of my monitors (they are interlinked). The fact that to run any windows I need to spend an ADDITIONAL $150 for the product license. The ram was significantly less...etc.
His response was condescending and rude, reminding me that their are NO REFUNDS...In one email he told me that I was "###-out-of-luck"!!!
There's more to tell, but Im tried of this entire situation. Geek Brothers LLC has been in business for less than 4 Months and they already have a ton of bad reports...here's another, obviously he's pissing off alot of people.
Anyhow - I've tried to give Matty an easy way out, I told him just to take the computer back and it would all be over - but he refused. So...
DO NOT DO BUSINESS WITH GEEK BROTHERS OR HIS LOW LEVEL SCAMMER!