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GearXS.com Customer Service

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GearXS.com

105 E Oakton St Unit A
Des Plaines
Illinois
United States - 60018

Customer Support Phone Numbers

Mon10:00 AM - 4:00 PM
Tue10:00 AM - 4:00 PM
Wed10:00 AM - 4:00 PM
Thu10:00 AM - 4:00 PM
Fri10:00 AM - 4:00 PM
SatClosed
SunClosed
At gearxs.com, we carry thousands of products with the finest quality at the lowest price. We're focused on customer satisfaction and uncompromising integrity.
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GearXS.com Complaints & Reviews

GearXS.com / 6-piece set: lexington ultra soft egyptian comfort sheet set

Ca
Feb 07, 2018

GearXS.comI placed the order on 1/17/18 and paid by PayPal. On 1/18/18 I received an email stating my order has shipped. When I try to track the order on the UPS website, it states "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the...

GearXS.com / boot shapers are too slim to hold any boot

Jm
Jan 16, 2018

1/1/2018 14:50 PST - Buyer: I have written 3 emails to this company. I have written three comments on the PP resolution center with no response. The boot shapers are very small. I am certain that they know the have a substandard product! The only reason that I am pursuing this is because I...

GearXS.com / shipping time frames

Sm
Dec 26, 2017

Shipping times way off. Then I got this back when I complained: "Please note your order will be delivered within our shipping time frame. If you chose not to read the shipping time frame please do not fault us." Thing is, these guys are insulting losers. I was completely within their time...

GearXS.com / haven't received item and won't respond

No
May 30, 2017

Placed order on 4-18-17, was given an order #, but items were never shipped. After numerous emails and filling out their contact us forms, I still haven't heard from them, rec'd items or gotten a return email. They've been paid. The item still shows on their website as in stock The items were...

GearXS.com / have not received the item I ordered

Pa
May 18, 2017

I placed an order 2 weeks ago and have not received yet. The payment was deducted from my bank account on May 9th. I sent them 2 requests to customer service and never received a response. I called the number on their site and it was just a recording telling you to check the status of your...

GearXS.com / Sent Wrong Item & Wouldn't Send the Correct One

Re
Feb 06, 2016

At Thanksgiving I bought some thick boot socks for hiking for about $8. 3-4 weeks later they sent me the entirely wrong item, a couple pairs of thin sport type socks. I asked for them to send me the correct boot socks and a prepaid shipping label and I would be more than happy to drop the...

GearXS.com / Mystery Box

Mh
Jan 12, 2016

I purchased a mystery box upgrade for 49.95, They said it would be things like wireless speaker, jewelry, Clothing, household appliances, electronics and american airlines tickets. I received about 20 packets of heavy duty batteries, 1 outdated 5 inch internet computer, (not a tablet) the...

GearXS.com / Batteries-Fraudulent Advertising

Re
Dec 13, 2015

They advertised the batteries as alkaline. When I got them they 1) Did not say Alkaline and 2) they said, "Suitable for low drain devices". They are clearly not alkaline. When I contacted them they said that they were told they were alkaline by their supplier. Really ????? They sell a...

GearXS.com / Apex Android Tablet Shipment

Re
Dec 09, 2015

On 11/27/15 I placed on online order for an Apex tablet and paid using PayPal. The gearxs web site indicates that ship within 3 days. As of 12/5/15 I still had no received any communication (including a tracking number) regarding this order. As I had ordered this tablet for a Christma...

GearXS.com / Product not as described

Re
Sep 11, 2015

That this company can survive is beyond the imagination. I bought some sort of socket adapter and after some time, it arrived. I immediately saw that it did not resemble the pictorial on their site and did not fit totally into my socket as it fell out when devices were plugged in. After...

Gearxs/Regal 1800 Series Deep Pocket 6 Piece Bed Sheet Set / False advertising

1g
Jun 25, 2015

I ordered 100% cotton Regal 1800 Series Deep Pocket 6 Piece Bed Sheet Set. I received 100% polyester. This company has sold over 500, 000 items on ebay. They have a canned response for everything. They sell fake and counterfeit products. Rather than own up to their fraud and refund. They...

GearXS.com / FAILED TO CREDIT MY RETURNS

Su
Feb 27, 2015

DO NOT BUY FROM THIS COMPANY. I BOUGHT 3 PAIR OF LEGGINGS AND SOME SOCKS FROM THEM. TWO OF THE LEGGINGS THAT WERE SENT WERE THE WRONG COLOR. AFTER TWO MONTHS OF TRYING TO GET THEM TO SEND ME THE RIGHT COLORS, I GAVE UP. ON JANUARY 30, 2014, I SENT PACK THE TWO WRONG COLORED LEGGINGS USING...

GearXS / Customer Service / Returns

Ru
Nov 18, 2014

I have never dealt with a retail company that does not respond to customer service requests or emails. I requested an RMA on 09/17/2014 for a faulty product and did not receive an RMA email they stated they sent. After several emails to them I finally called and they sent it on 10/02/14. I...

Gear XS / Misrepresented Item, Refused Refund

Ih
Aug 19, 2014

Ordered two sets of "hotel quality 300-thread count" bed sheets on 7/2. Once sheets finally arrived three weeks later, they were no where near the quality advertised. Extremely thin, almost see-thru, and too small for a king-size bed. They had a very off-putting chemical smell that...

GearXS.com / Bad experience

Ja

I bought a Logitech mini mouse from this company on eBay. It quit working after a week. I had to send them two emails to ask for return instructions. They are slow to reply to a problem. Then, to get an RMA number, you have to follow 20 rules on their request page and fill out a lengthy...

GearXS / Worthless Customer Service

Fr

I purchased a disk from them. The disk arrived DOA. I requested a return, sent it back (at a cost 40% of the original cost) and they sent me another drive. This one also came DOA and was refurbished. I do NOT buy refurbished disks. Their policy is to play the send-a-bad-disk game until the...

GearXS / Scam

Pa

I placed an order totaling $80.00 on 12-5-10. I received an email on 12-9-10 stating that the merchandise had been shipped and a Fedex tracking number. The Fedex tracking site says that the information was received, but has not been picked up and is not in transit. I left a message using...

GearXS / Return polices and more

Il

GearXS recently ran a summer sale where they sold "Mystery boxes". These boxes have become popular purchases online and contain one or more items in them whose MSRP is higher than the purchase price. Generally this means clearing out inventory of odds and ends but customers can get very...

GearXS.com / Phony Terms and Conditions of Sale

Do

Bought a "manufacturer refurbished" Logitech MX-3200 Wireless Keyboard and Mouse from them off eBay that was to be packaged in a plain box (as would be expected for a refurbed unit). The item received was NOT a mfg refurb but instead a store return which had a damaged box, various removed...

GearXS / Nasty Customer Service

Jo

I ordered a mouse and then realized that it was not what I need. I called the company a few hours later when it opened at 10:am Central time, but there was no response for 20 minutes. When I finally got thru, I was told that the order had already been sent out and that I had no recourse...

Anti Gearxs / bad motherboard

Mi

www.gearxs.com <br /> <br /> Very bad company. I bought a Computer Motherboard from them for 50 dollars which didn't include the back IO Shield where all the plug in ports come out; therefore, it was free to get damaged with dust and static electricity. They referred me to the...

GearXS.com / Bad service

Ni

Mouse was DOA and it took two calls and 5 different people to finally determine that it was dead. They would only refund the price of the mouse and not the shipping. The return price of the mouse was more than the refund...all I can say is byer beware!! Never again if I can help it.