GearBubble
reviews and complaints

Order shipped to wrong address - said I'd be reimbursed for re-shipping costs and now they want to pay me $4.95 not the $11.60 it cost me to reship package because of their error. 2/4 Original Order # #gb_88edc7fa839885ff

2/24 2nd order order # gb_786a4d238ceb2cfa

I tried 2 or 3 times to get full refund but they said only refund what I paid them for shipping.

Donald Wilson is a scumbag liar and thief. I listened to his spiel on their DFY ecommerce business that you can buy for $1995 it included them building a website (which turned out my 12 year old could have built), they give the same exact ugly website to everyone that gets the program.. Then they are supposed to fill my new store with a certain number of products monthly they are now 50 products behind, Then they also guarantee that they will send traffic to my website and guarantee I will get a sale within 90 days. Well didn't happen. They have a double your money back if you don't get a sale. Not only did I not get a sale in 90 days I didn't get a sale in 6 months,

I just wrote to them and their "Gatekeeper" Daisy wrote back and told me "I see that we have had your store built up with all the promised products. We also generated one sale for you for the campaign Dog mom custom mug in Aug, 2021. The sale was from our traffic, and the payment went through our processor" WHICH IS A BOLD [censored] LIE! I got my store in April and August is more than 90 days. I guess not only can she lie she can't count. I tried to login to see this sale that supposedly happened and lo and behold I'm locked out of my $2000 account. I'm so pissed off right now I may have to go to Kansas or Vegas or wherever that [censored] thief lives and do something I can't say here. You'd think as much money as he makes he'd at least live up to his word. But all he really cares about is Donald Wilson. KARMA go get him and get him good. Notice the date on when I paid. It 's April the supposed sale was in August, Isn't that longer than 90 days?

Hello,
I figured out why I was being double charged for every order I made on amazon with the products I launched on gearbubble. I was told (from the LowHanging System) that when I got an order on amazon, I needed to go on gearbubble and purchase the product, and then fill out shipping information. I did this, and the next day I would receive another identical charge for the same order. I see now that gearbubble has automatically been purchasing the products that get orders even though I already bought them. This has happened a total of 4 times, so that is a total of $55.20 that I have lost. If there is any way that I could possibly be refunded this money, I would greatly appreciate it. I will attach proof of the double orders in the attachment section. If you see, there are two different tracking numbers for each name since it was charged twice. Thank you for your time.

I have had nothing but problems with Gearbubble, and their customer assistance is nonexistent. I bought a pricey sales program from another vendor, and her entire system is based on Gearbubble. As a result of the problems that I have not been able to sell my items on Amazon or Etsy as advertised for almost three weeks.

I have two problems that are still not resolved. One is for the integration with Amazon. The GB system keeps rejecting my Market ID for the US market. I am an American living in the US. I have checked the number over and over again, and it is the same number for the US market that it has been for years. Believe me, I have followed the instructions, checked everything repeatedly, and even had family members go over it too. But, no go. I have sent a stack of emails asking for help. Crickets. It makes no sense.

The second problem is the integration with Etsy. The system finally says that I signed up for the plan, but every time I I try to set up the connection with Etsy set up it tells me I need to sign up for the plan. Same thing, followed the instructions, yada, yada. Three weeks later no connection, no response to my plaintive emails. All I want is to get set up, like all the other Gearbubble customers. If I screwed up. okay. If they did, fix it. I want to be their customer, but so far I have not been treated like one.

The product did come, when I opened it, The face of the heart with the wording on it had a sticky substance which I thought what was a protective coating, however, when I tried to scratch it off it completely destroyed all the wording. It had the word girlfriend on it and a lot of endearing words, and now it's ruined,

I was charged 44.90 and it took it off my card I didn't order anything don't know what this is .Please refund my money back and cancel what ever this is out I don't want it

9NS89858KX194733W
Seller info
GearBubble LLC

[protected]
http://gearbubble.com
[protected]@gearbubble.com
Purchase details
Pillow Case
$22.95
Item #41
Shipping
$4.95

Total
$27.90
Here are the details I recieved on my order on July 8th. To date, I have not recieved the order. I put in a complaint through Paypal, I called number and recording tries to connect call and get recording that says not taking call at this time. directs you to website. Hope you can resolve this issue and get me a refund if this is a scam.

Order # gb_e82682c758091142 was made and paid for on June 16, 2020. I was informed 11 days max for process and delivery. According to your "tracking website", my order hasent been processed and I've now been charged twice for this product (which was supposed to have been a gift, now late). I would like a FULL refund of the price for the 2nd charge and this item processed and shipped immediately. This is ridiculous! All of the comments I've seen so far are negative! I wish I'd looked into your company sooner. The BBB will hear from me if i dont soon hear from you.
Sincerely and Irrevocably Pissed,
Lisa Hodge
[protected]

On June 9th I ordered two Coffee Mugs with Saying on them . One for my Daughter and one for my Sons for there Birthdays.@ $24.90 per cup. On my Banking Statement it shows they took four payments out of my Checking Account. they canceled my order without me knowing about it and refunded one payment of $24.90. They owe me a refund of Three Payments of $24.90. I never received either Cup.I'm a senior and on S.S. And I can use my money returned to me.

Order# gb_7dac72c70a21e2ed

Ordered April 17, 2020 (website said "Maximum 14 days")

Emailed several times, each time was provided with apologies and excuses

8 weeks later still no shirt - I want the shirt, not a refund

Email exchange below:

John Jost
Sat, May 2, 12:27 PM
to support

I ordered two shirts at the same time, that were apparently submitted as separate orders, and have only received updates on one of them, which arrived today. Can you update me on the second shirt?

Thank you
John

*
Tasha (GearBubble)

May 2, 15:37 PDT

Hi John,

Thank you for emailing Gearbubble Support. We are truly sorry if you have not receive your order yet. Upon checking, your item is still being process and we sincerely apologize about it. At the moment we have been experiencing slight delays in making your order due to the high volume of orders and deliveries.
At the moment, the process may take a little bit longer than expected but I already sent a follow up on your order to expedite and get it ready for shipment.

You may track the progress of your order on this page: https://www.gearbubble.com/orders/gb_7dac72c70a21e2ed

We will send you an email notification once your order has been shipped.

Again we appreciate the support and patience as we get your order out to you.

Kind regards,
Tasha
Team GearBubble

*
John Jost
Fri, May 8, 5:25 PM
to GearBubble

Hi Tasha,

I'm still having an issue with the delay on this order.

I ordered two shirts on April 17th.

The next day (April 18) I received two emails telling the my order was being made. The email did say that some orders fill quicker than others but the max is "about 10-14 days"

On April 25th, I received the email that one of the orders had shipped. (one week to make)

On May 2nd, I received the first order (one week shipping) - At this point we were at the "max" of 14 days for te second order.

I emails you and received a prompt reply saying that the delay was "due to the high volume of orders and deliveries" - which might have been the case had both orders been delayed.

So here we are on May 8th, 3 weeks since the order, and almost a week beyond the 14 days max, and I still have not even received an email that the order has shipped.

My wife's birthday has come and gone, Mothers Day will also pass this weekend and she still will not have her shirt.

Can you find it and get it in the mail, please?

Thank you

John

*
Joren (GearBubble)

May 9, 2020, 7:24:40 PM PDT

Dear 
John,

Thank you for contacting Gearbubble support.

We really do apologise that our service did not meet your expectations, we are doing our best to deliver your order as advertised but nowadays more people than ever are shopping online (as local retail outlets are closed). So we all are naturally swamped - and behind schedule plus restrictions being place by government limits our resources and operations hence we are facing delay. I have expedited your order to be prioritise soon as it still shows no shipping details. As soon as we get feedback from our fulfilment we will notify you.

We thank you for your understanding and patience and again we do apologise for inconvenience.

Should you need further assistance. please feel free to get in touch with us.

Thank you
Joren
Customer Service Support

Team GearBubble

*

John Jost
Sun, May 17, 10:41 AM
to GearBubble

It has been another week and I still have not received my order, nor an update on the status of the order. You can send me another patronizing apology email, or you can actually put some effort into providing what you've promised.

My next step is social media and reviews. Please don't make me take that next step. I believe that I've been more than patient.

John

*
Mark (GearBubble)

May 17, 2020, 1:04:33 PM PDT

Hi,

Thank you for contacting GearBubble Support!

We truly apologize for this inconvenience. We do understand that you'd need to have the updates as soon as possible. However, we're still having trouble providing those necessary updates.

No worries, since my colleague had successfully provided a follow-up for this, it is now on the top priority for the order that needs update.

Please keep an eye out for any email notifications in regards to your order update. Thank you and have a great day!

Best,
Mark Serentas
Customer Service Support
Team GearBubble

*

John Jost
4:33 PM (20 minutes ago)
to GearBubble

Hi There Tasha, Joren and Mark,

It has been another 3 weeks since I was last old that my order was "top priority" and I have not received my shirt or an update email.

You have failed me miserably and I will now begin going online a rating your company poorly, on every ratings website I can find, everyday until I receive my order.

The time for apologies has passed. Send me the shirt.

Thank you,

John

Ordered 3 of these necklace on the 2020-03-28 still not received them, a several emails to say they were on there way? Tracking number could not be found? Will not be buying from them again? It must e a scam?

Order# gb9fdfcef80590534b ordered on 04/29/2020 was promised on may 09 they do not answer emails or their phone. They have very poor customer service im giving three days then I will have my credit card company back charge the amount and they can keep it

I have ordered a mug in April. For my daughter in-law . Keep getting emails. No mug keep getting tracking number .Should of been delivered yesterday only to find out that UPS sends to local post office. And they cant even release because they don't have the info. Pretty quick to take my money from my checking account . It is a shame I have to write more for it to be considered but I guess all I can say is your service in regard to complaints is horrible

I never received this and I paid $17.99 for it. Please sent money back or monitor. E-mail address is [protected]@aol.com. This has been since April 21, 2020. I am very unhappy about this. How many more customers have you taken money from. I do believe they went under 2 names, I ordered from target deal and Gear bubble took the money

Arlene

Tigger - Quarantined
1 Women's Tee - SKU #8 (Royal, xxl)
Order #: gb_7a6c1338dae56442
Transaction ID #: m38y708v
Order Placed On: [protected]:35:34 -0400
Total: $34.94

I purchased this t-shirt and when it arrived it was too small. The t-shirt was more the size of a medium. I contacted GearBubble the same day it arrive. The incident number is: #448325.

I was told: Unfortunately, we cannot grant a return/refund for orders like this.
Did you manage to refer to the size chart?
As you may know, sizing charts are available on the product order page. With this information available, customers order at their own risk.

Their terms say this: Your terms said 100% refund within 30 days of campaign. I went back to their site to see where I missed this information about buying at my own risk. I found it nowhere. I even asked if they could replace it with a unisex one and was told they do provide it in unisex. Seriously! Besides it showing on their website I am get email from them with the default size of Unisex.

Support has elevated it to management. Nothing. 30 days will be passed before anyone gets back to me. I just want them to honor their policy of 100% refund if I am not happy.

I ordered a necklace from your website, but never was given a shipping date. I have e-mailed your site several times, but never have gotten a proper response. My name is Jerry Perry. My order number is gb_fab195b754585e6b. My phone number is [protected]. please either ship my merchandise, credit my debit card, or at least give me a shipping date. I don't want to go to the Better Business Bureau to report this, but if I have to I will. Please respond.

On april 23rd I ordered a mug it is may 6th and it has not been delivered. I have been sent this tracking #92748902477148553010067940 and order number
#gb_796e413871a699c7 I was told they cannot find any info about my order.
At this time I would prefer a refund.
It is a shame I have to write more for it to be considered but I guess all I can say is your service in regard to complaints is horrible

I want to stumble across where my store is?

Hi Valdas Mockevičius, Thank you for placing your recent order.
Please find the summary of your order below. Order
Number: 204A842E19
Order date: 02/13 5:10am
Shipping Address: Mizaru 1-5 Druskininkai, AL LT66101 US Billing
Address: Mizaru 1-5 Druskininkai, AL LT66101 LT
Phone Number: [protected] Email: [protected]@gmail.com
Items in Order: Name Quantity Price Unified Projector And Phone Case 1 $14.99
Gold Membership 1 --- Totals: Sub Total: $14.99 Shipping: --- Grand Total: $14.99

Hi Customer, It seems like you left some items in your cart. Make sure to complete your purchase before you miss on a valuable opportunity.
Here's what you showed interest in

Products Quantity
Unified Projector And Phone Case - iPhone 7 PLUS 1
Allow us to take you back to your cart. Click the button below

Good day,

I want to stumble across where my store is?

Hi Valdas Mockevičius, Thank you for placing your recent order.
Please find the summary of your order below. Order
Number: 204A842E19
Order date: 02/13 5:10am
Shipping Address: Mizaru 1-5 Druskininkai, AL LT66101 US Billing
Address: Mizaru 1-5 Druskininkai, AL LT66101 LT
Phone Number: [protected] Email: [protected]@gmail.com
Items in Order: Name Quantity Price Unified Projector And Phone Case 1 $14.99
Gold Membership 1 --- Totals: Sub Total: $14.99 Shipping: --- Grand Total: $14.99

Hello I recently was subscribed to the Gear Bubble Gold Membership without me knowing and would like to cancel. I have tried to contact several times with no response. I have been charged at least twice for the monthly payment $12.47. Please cancel my subscription immediately, my name is Ashley Hebebrand. I have reached out several times with no response and would just like to figure this out.