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1.1 133 Reviews

GearBest Complaints Summary

4 Resolved
119 Unresolved
Our verdict: If considering services from GearBest with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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GearBest reviews & complaints 133

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9:43 am EDT
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GearBest faulty product delivered and gearbest neither refund me nor change the product

A great deception. Thieves! There are more than 6 months I purchased a vacuum cleaner robot. After 6 months waiting, after having to pay usd 200, 00 on fines due to gearbest misinforming the cost of the product (I paid 229, 33 usd while the shipping company registered it as usd 20, 00!), and after exchanging several emails with gearbest, the product finally arrived at my home. Fautly! Defective! Not working! I then asked the company to either cash me back or exchange the product, they just say they can refund me usd 29, 33 saying they have paid the fines for me! Wooowww! So kind! Paying the fines generated by their arbitrary decision to lie about the price (if wasn't for their cheat, I would not have to pay the fines). But when having to exchange my product, without concrete justification, they tell me that they can refund me usd 29, 33.in other words, gearbest did not paid the fines. Gearbest just returned me usd 200, 00 in advance, according to their attitude.

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4:43 am EDT

GearBest lack of information and customer service

I have placed on order on GearBest. Suddenly DHL wants me to pay taxes ( more than half the amount of the purchased product ). Since I wasn't informed about this beforehand I refused and informed DHL kindly to send the package back to GearBest.
This is well within my rights as a consumer. After two months and a lot of mails between me and their customer service still no solution.

DHL now tells me that they destroyed the package with the agreement of Gearbest.

Gearbest tells me : If the package is destroyed it's also our loss so you won't get compensation.

No compensation for something I paid, never received and that they decided to destroy ? I don't understand this logic.

Their customer service is also very low quality it seems .. My english seems better than theirs since it appears they don't read my mails entirely, ask questions I've already answered and repeat themselves. Lack of empathy or knowledge ?
I would very much like a refund ( as is within my legal rights ) but I definately won't recommend GB anymore.

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3:21 pm EDT

GearBest gearbest / nontrustworthy

It seems Gearbest offers products few dollar cheap than other competitor to attract customers.
Then the order is never received.
It seems they keep the shipping money to themselves add some fake tracking number which never gets tracked even completely till origin country.
They use the product money for 2 months interest free.
Now again chasing them for refund.
And I have to wait for another month to get the order from Aliexpress.

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6:16 am EST

GearBest 3d printer

I ordered a 3D Printer on the 21 November of 2017 and it was only shipped out on the 16 of December of 2017. Until today 07 of March of 2018, almost 4 months later they claim that the package was lost by their shipper and that I should be held responsible for a service that they provided!
I do not think that it is fair that I should be held responsible for a service provided!
Enclose is the invoice provided.
Invoice number: SU1513237504239

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3:53 pm EST

GearBest never received what I bought from gearbest

In October, 21, 2017 I bought some products from GearBest. The order number is W1710211018525498. The tracking number provided by store is RS997610381NL. The product was spected to arrive in february/2018 but I did not receive the package until now (March, 4, 2018). I have contact GearBest through costumer support service (ticket number T18030402395) but they are refusing to solve the problem. They only say that I must contact my local Post Office. What makes me really angry is that I have also paid an insurance and I received nothing! This way, since GearBest is not being honest with me, I would like to make my complaint here.

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11:54 am EST

GearBest quelima sq12 mini 1080p fhd dvr

Shipment number: NL15127254069563
Netherlands Post surface mail: Dec 09, 2017 11:47:22 AM PST Download Invoice
Tracking Number: NL15127254069563 By Update: Dec 09, 2017 11:47:22 AM PST
nao recebi minha mercadoria nao consigo rastear pois este numero de envio NL15127254069563 nao esta dando certo para rastear no Brasil compra efetuada em Dec 09, 2017 11:47:22 AM

Shipment number: NL15127254069563

Netherlands Post surface mail: Dec 09, 2017 11:47:22 AM PST Download Invoice

Tracking Number: NL15127254069563 By Update: Dec 09, 2017 11:47:22 AM PST
my email [protected]@bol.com.br

I did not receive my merchandise I can not trace because this shipping number NL15127254069563 is not working to track in Brazil purchase made on Dec 09, 2017 11:47:22 AM

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9:28 am EST

GearBest order not received

It is regrettable that I have not received my order. After reviewing my order in detail and opening several tickets since December of 2017, I have contacted the shipping company to investigate responsibility for the loss of the package. The shipping company SEUR claims that they never received the package.
The option provided to resend the item is repaying 50% of the order value.

Order No.:W1711210856474434
Product: Zonestar P802Q Reprap Prusa I3 DIY 3D Printer Kit
Tracking Number: SU1513237504239
Shipped out By: Dec 17, 2017

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Update by Nuno Ramos
Feb 26, 2018 9:21 am EST

It is regrettable that I have not received my order.
After reviewing my order in detail and opening several tickets since December of 2017, I have contacted the shipping company to investigate responsibility for the loss of the package. The shipping company SEUR claims that they never received the package. The option provided to resend the item is repaying 50% of the order value!

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Ray132413
, US
Apr 06, 2018 10:38 am EDT

I’ve been waiting for my order for two months now...it’s impossible to reach them...I’ll NEVER order anything from China again !

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2:17 am EST
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GearBest i'm complaining on my missing item

Ive placed my order in November and didnt receive it. I want to buy a mobile phone. It costs almost 140 $. I sent a complaint at their website support. But they dont answer me at all. At first they wrote me that everything is gonna be ok. Then they started to ignore me. I thought that Gearbest is a good shop. But I was mistaken. I dont know what to do. Please help me. My name is Pavel Titov. +[protected] [protected]@mail.ru

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8:45 am EST
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GearBest ipazzport keyboard and tanix tx90 pro

The keyboard would not charge at all and no dongle was included which is needed to make it work.

The Tanix had no instructions on how to set up the software and get the system to work. Watched several utubes but they never covered the software.
I have now purchased a Roku from Best Buy. You hook it up and a video appears and walks you thou the set up. Up and running in no time.

Trying to get support on their web site is useless. Parts of it don't even work. I will never buy from GearBest again and suggest you don't either.

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2:47 pm EST
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GearBest they are not trustworthy

GearBest try to deceive their customers?
that's what happened with me, after 3 month waiting and procrastination from gearbest, I decided to open case with PayPal, then They tricked me with their promise that they will send me a new order for free, and after I close the case with PayPal they start In wasting time, and finally they delete my account. at the same time original Parcel already return to them.
My advice There are many cheaper and trusted sites,
I confirm Again GearBest not trustworthy, and Definitely not the Best.

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8:47 am EST
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GearBest elephone p8

Elephone P8. I have to reset it every day, sometimes 2 or 3 times. Besides, he charges the battery when he likes it. I use the original charger and cable. This is annoying because I have a difficult contact with my clients, and more than two days I am trying to contact the customer service department and the warranty department and unfortunately there is no answer.

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1:53 am EST

GearBest delivery of roborock s50 takes 4 months and 100 € too much

I ordered a vacuum cleaner. Instead of 4 weeks it took 4 months to deliver. In the meantime Gearworst offers the product 100 Euro cheaper. I wrote 10 customer mails. 9 times they didn't answer my question on refund, the 10th time they are telling me no refund. Their live chat never works to contact them. Because the delivery time was so long, I cannot send the product back for refund. What a lousy and cheating company. Never in my life GearWorst again ! It is incredible that they treat customers like that. I have sent pictures of their own website as a proof. They just simply ignore it. Don't buy from GearBest.
I paid 485 € and they offer now for 376 €. No refund. Money back not granted because of 4 months until I received it. Multipl, e tickets raised.
E18011200975, E18011200931, WT18011203012.
I waited 4 months for delivery (Oct 2017 - Jan 2018).
Now in January you sell the product 100 € cheaper for 375, 62 €.
I want 100 € refund from GearBest .
Please answer regarding the refund and transfer 100 € to my PayPal account.

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8:38 pm EST

GearBest xiaomi drone

- Order nr. W1712132050042136
- I purchased and paid for a Drone on the 13th of December
- After payment they held the order pending on credit approval
- On the 14th of December I sent both my ID and Credit Card pics over the internet (?) and kindly ask them to please send the order asap
- On the 26th of December the order still showed of as processing (?)
- When I contacted them they said the 345 Euro I paid were unsuficient and I still owed them 2.43 USD (?) and that was the reason for helding the offer
- I complained but got no answer
- Considering 2, 43 USD is a small value compared to the 345 Euro I already paid for, I decided to pay this abuse extra value they were asking for
- One day later, they still havent answered or shipped my order
- I wasted a lot of time and energy on a simple and straight forward deal, that Gearbest whined me up about it endlessly

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2:49 am EST
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GearBest xiaomi phablet

Order Number: WA1712081834285765.

I was first overcharged by false advertisement.

They did not send me all the items I paid for.

I sent them emails and all I get is automated messages back.

I try and contact them and they take days to reply by messenger. They reply something totally irrelevant to the questions I ask and ignore the fact that did not send me my items.

I need the items before Christmas, if I don't receive them they have ruined Christmas for my family. They need to compensate me for all my stress trying to resolve this before Christmas and they need to give my money back because they overcharged me.

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7:01 pm EST
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GearBest oukitel k6000 plus 4g smartphone

To Whom It May Concern,

The microphone is not working.
The device, as a two years European warranty period.

OUKITEL K6000 Plus 4G Smartphone - 2 Anos de Garantia Europeia

HTTPs://pt.GEARBEST.com/telefones-m-veis/pp_620059.html?vip=2740499&gclid=EAIaIQobChMIgby_s9iK2AIVhBbTCh0LkA2OEAAYASAAEgKjNfD_BwE

As you can see, I bought the smartphone from you in a European site ( GEARBEST.PT) with a two years warranty period.
Let´s go straight to number one.
What you want to do about it ?
I want a direct answerer from you.
If not I´ll submit a complaint against your company in European Commission and of course in the Portuguese Authorities It ´s not the first time, neither will my last one.
After I will open a blog ( or several) against your company using AdWords. This is not a question of money but a question of principles.
This type of attitude is nothing but a fraud, than will be treated according.
I going to repeat again  I don´t give a damn [censor] for the bloody money.
I am going to wait until Monday. That´s your dead line

HTTPs://ec.europa.eu/info/about-european-commission/contact/problems-and-complaints/how-make-complaint-eu-level/submit-complaint_en
HTTP://WWW.centroarbitragemlisboa.pt/
HTTPs://WWW.economias.pt/onde-denunciar-fraudes-na-internet/

I hope to hear from you soon,

Rúben Guiod Castro
+ [protected] / [protected] / WhatsApp
[protected]@guiod.com
SKYPE : [protected]@guiod.com

De: [protected]@paypal.com [mailto:[protected]@paypal.com]
Enviada: 11 de novembro de 2017 07:05
Para: [protected]@guiod.com
Assunto: Atualização de Sua Reclamação: Nº do Caso PP-[protected]

----------------------------------------------------------------------
Temos Mais Informações para Você
----------------------------------------------------------------------

Caro(a) Ruben Castro,

Estamos investigando a seguinte reclamação:

-----------------------------------
Detalhes da Transação
-----------------------------------

Nome do vendedor: GEARBEST
E-mail do vendedor: [protected]@pp.GEARBEST.com ID de transação do vendedor: 96C261238Y814444E

Data da transação: 2017/10/07
Valor da transação: -65, 98 EUR
ID da fatura: WP1710070627188163
ID da sua transação: 07G37085MN8708641
Número do caso: PP-[protected]

ID de transação do comprador: 07G37085MN8708641

O vendedor respondeu à nossa solicitação de informações de rastreamento de remessa. Ainda precisamos investigar e confirmar essas informações, mas queríamos informá-lo sobre a resposta do vendedor:

Empresa de acompanhamento: DHL
Número de acompanhamento: [protected]

No momento, você não precisa tomar mais nenhuma providência. Continuaremos nossa investigação e o procuraremos quando tivermos alguma notícia.

Se tiver recebido o produto, você pode cancelar sua reclamação. Para isso, copie o link abaixo e cole-o em uma janela de seu navegador. Siga as instruções exibidas na página da Internet.

HTTPs://WWW.paypal.com/pt/cgi-bin/?cmd=_complaint-view-details&cid=PP-006-301-945-758

Atentamente,
PayPal

----------------------------------------------------------------------
Ajuda:
HTTPs://WWW.paypal.com/pt/cgi-bin/helpweb?cmd=_help
Centro de Segurança:
HTTPs://WWW.paypal.com/pt/security

Por favor não responda a este e-mail. Esta mensagem foi enviada automaticamente através de uma conta utilizada unicamente para esse efeito.
Para entrar em contacto connosco, aceda à sua conta e clique em "Contacte-nos" na parte inferior de qualquer página.

Copyright © [protected] PayPal. Todos os direitos reservados.

PayPal (Europe) S.à r.l.et Cie, S.C.A.
Société en Commandite par Actions
Sede oficial: 22-24 Boulevard Royal, L-2449 Luxemburg RCS Luxemburg B 118 349

ID do e-mail do PayPal PP718 - 15a534cec875c

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8:38 am EST

GearBest no proper data on shipping

To whomever it concern,
Order number: WP1711230806271077
Order date: 23.11.2017
Order price: 237.64$
Irresponsible in addressing a simple issue
Product not arrived on time, though we have paid for shipping fees (extra:12$). We have wasted more than 2 weeks of time following up dhl regarding the status. DHL kept saying that they will deliver the product the next day (so many next days have come and gone). We were into lots of stress because of this, as we needed the mobile so urgently we paid additional fast shipping fee and we were ready to pay custom clearance fee as well as per dhl demand.
And finally yesterday we got the information that the product is missing and cannot be delivered as dhl promised, also dhl has confirmed it over mail & call and asked us to approach gearbest for refund.
When I approach gearbest for refund process, they are saying the same story again and again that product is waiting for customs clearance. Dhl lost the product already.
We don't know, where is the mistake happen. Please help us to initiate the refund process without any delay as we are already fed up with following up. Already we brought a new mobile yesterday and don't want the product anymore
Related ticket: E17121103937, WT17121204034
I have attached all the transaction details and mails for your reference. Check and do the need full ASAP
I'm writing this mail as last drop of my hope, anybody please help me on this.

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11:08 am EST

GearBest order not received even after 6 months

This is the worst site I have ever ordered anything. my order details are (Jul 20, 2017 15:34:08 PM Order number: WW1707201534084475 Shipping method: CJAHAM) and till date i. e 11-12-2017 I have a big ZERO response from you people.
If you cab do anything plz refund me my money or donate it to someone needy... sorry to say that such a big site can CHEAT someone of such small amount (22$)

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F
5:22 am EST

GearBest order not received

Hello,
I ordered a phone on the gearbest.com website. I have never received it. I would appear that the delivery man did not find my address (in France) and that he was sent back to the sender.

Please take this request into account in order to return my parcel.

My order number is W1710100251248992

My shipping number is 2S000000925076000

My address is 7bis boulevard de l'yser, 76000 Rouen, France.

Please, can you send it me back the phone I ordered?

Kind regards,
Edouard FOSSE
[protected]
7bis boulevard de l'yser, 76000 Rouen, France

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K
3:03 am EST

GearBest Appalling

I gave up on the idea to get my order. I ordered it 3 weeks ago and it hasn't shipped yet. I wanted to find out why, but no one answered.
But I doubt they will have something to tell me even if I eventually get in touch with them. I'm very infuriated and angry.
If you don't want to play their games, shop elsewhere. That's the only advice I can give you.

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3:42 pm EST

GearBest the product does not work properly

the watch does not stay connected...keep having to re download the code.
bought it Oct 1st kept working with it and no luck.
transaction ID is 6Y62364M9914653V...Invoice ID is WW1710011105545700.
I want to return this product not satisfied at all. I do not have a return address, need know where to send it an I need the return info. I paid through paypal
and I want my money refunded to my account.
Thank you

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GearBest Customer Reviews Overview

Gearbest is a popular online retailer that offers a wide range of products, including electronics, gadgets, fashion, and home goods. The company has gained a reputation for providing high-quality products at affordable prices, making it a favorite among budget-conscious shoppers.

One of the most significant advantages of shopping at Gearbest is the vast selection of products available. Customers can find everything from smartphones and tablets to clothing and accessories, all in one convenient location. Additionally, the company offers free shipping on many items, making it even more accessible for customers to get what they need.

Another positive aspect of Gearbest is the quality of its products. Many customers have reported that the items they received were of excellent quality and exceeded their expectations. The company also offers a warranty on many of its products, giving customers peace of mind knowing that they are protected in case of any issues.

Customer service is another area where Gearbest excels. The company has a dedicated support team that is available 24/7 to assist customers with any questions or concerns they may have. Many customers have reported that the support team was responsive and helpful, making their shopping experience more enjoyable.

Overall, Gearbest is a reliable and trustworthy online retailer that offers a wide range of products at affordable prices. With its vast selection, quality products, and excellent customer service, it's no wonder why so many customers choose to shop at Gearbest.
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Contact GearBest customer service

Phone number

+1 (347) 767-3793

Website

www.gearbest.com

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