The complaint has been investigated and
resolved to the customer's satisfactionResolved GE Extended Warranty — Awful customer service
resolved to the customer's satisfaction
GE extended warranty service has caused us nothing but headaches every time we call them. They answer on the first ring when you want to purchase a contract, but put you on hold for 30 minutes when you need service! They act as the middle man and then you have to deal with the actual repair company, who almost never works Saturdays or evenings! You have to lose a day's pay and usually have to wait a couple weeks to schedule. They treat these contract customers like second rate citizens! Why--because they can & nobody can do a thing about it but get so frustrated that you call a different repair person. Nobody can wait 2 weeks for most appliance repair jobs.
This month, my GE dishwasher was recalled because of a fire hazard problem. The guy actually showed up & did the work but now I have no water pressure in my kitchen faucets. He was a sub-contractor and the only number I can call is the "Recall" number and they can't help me or even tell me who it was that did the repair.
I called again this month because the line to my Amana ice maker sprung a leak. The middle man at GE said it was all set & I took off work and jumped out of bed at 7:00 AM because the window of time was 7-5. The repair company called at 10 AM & said they weren't coming out because the part I need is on backorder and has been for months. GE promised to compensate us, but never did.
Beware of this Extended Warranty company. They don't deliver service and their customer service is non-existent!