Gatewaysignlinkpt.net — didn't receive online order
On October 3, 2008 I ordered the Baby Einstein 26 DVD Gift Set from ClubMembersDirect.com. I was charged $54.95 plus $6.95 for shipping. The order form didn't specify what form of shipping; it just said (Other). It is October 21, 2008 and I have not received the order. I called the 800 number on the website [protected] and was greeted with voice mail referring me back to the website: [protected]@clubmembersdirect.com. After numberous calls at all hours of the day and evening to get information from a human and three emails to the website for service which no one has answered I'm feeling scammed.
On the day that I placed the order I received two emails one from the Club Members Direct website confirming my order and one from DIGITAL LIQUIDATIONS with the same reference order number. I have no way of contacting DIGITAL LIQUIDATIONS to find out what's going on there.
My VISA bill arrived today with the charge for the Baby Einstein gift set. I'm wondering what to do. Who do I contact to get either the product I ordered or my money back? I am wondering if I should contact the credit card company and try to get the charge removed from the bill. Or do I give them a few more days to ship the order. Please help.