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1.2 68 Reviews

GasBuddy Complaints Summary

0 Resolved
56 Unresolved
Our verdict: Engaging with GasBuddy at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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GasBuddy reviews & complaints 68

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Newest GasBuddy reviews & complaints

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E
6:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GasBuddy GasBuddy Members Post Fake Prices

GasBuddy members are rewarded by how many gas prices they post without verification. For two months I reviewed Costco Gas prices in the 92677 and 92675 area (South Orange County California). We know he GasBuddy members haven't been to these stations because we can verify the correct prices on the Costco website and in person. I drove out of my way to save money. My time and money evaporated because I depended on GasBuddy.

Desired outcome: The GasBuddy business model is flawed. Why give cheaters rewards? Banish fake posters. Check their GPS when they post.I would like a refund formy lost time and gas used.

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6:01 am EDT

GasBuddy False price reporting

Drmarkus just keeps on posting the wrong price for diesel. Always post 5.55

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6:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

GasBuddy Shell gas stations

Circle K stores have stopped carrying Shell gas. You need to update your information, as I'm a Shell rewards person using gasbuddy also. I went to 3 Circles Ks that are no longer Shells. It wasted time and gas.

Seville, FL.

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4:41 pm EDT

GasBuddy Cancel money is still being taken out of my account.

I called to cancel gas buddy was told they would. Got confirmation. Yet another payment is taken out of my account. That's fraud.

Desired outcome: Refund

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8:19 pm EDT

GasBuddy gas station app

Such a ripoff with much higher gas prices and much less discounts promised. Bait and switch is their business model.

Desired outcome: Everyone needs to stop using Gas Buddy

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4:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GasBuddy 7330 kitty hawk, San Antonio $2.59

This location is a Shamrock sta. Has no gas, but is advertising as a Valero/Circle K sta
App doesn't allow reporting this kind of problem. HELP SATX

Desired outcome: Shut it down

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M
7:47 pm EDT

GasBuddy Wrong Prices!

Get rid of these people who report incorrect prices constantly! One of them is lyndbrwn. I drove to where the price was stated to be that, and it turned out to be at least 30 cents more. There are many examples of false prices in that gasbuddy website. Bottom line is: DON'T BELIEVE THESE PRICES...THEY ARE LIES...THE PEOPLE WHO POST THEM ARE LIARS, TRASH, AND STUPID.

Desired outcome: Crack down the repeated offenders.

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Jean Leslie Sr
, US
Mar 11, 2022 9:56 pm EST

Whenever you offer a gift or reward for a situation like this, all you're doing is incourageing people to falsify and lie to get the prize or reward. Too many people are dishonest and will take advantage of an easy situation!

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Nancy Allison
, US
Feb 11, 2022 6:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

A lot of Circle K stores have stopped SHELL gas. Gasbuddy needs to update their information. I was misdirected to 3 Shell stations that are no longer Shells stations. 2 in Astor, FL. 1 in Umatilla, FL, 1 in Astor, FL. 1 in Seville, FL. Please update your info.

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Richard Halle
Quebec, CA
Oct 30, 2021 7:54 am EDT

I have the exact same problem in Quebec city, QC, Canada with "guydou27".
While diesel prices are currently (Oct 30th, 2021) are 1.49$/li, he makes fun of advertising many stations in the Charlesbourg area to 1.04$/li.
As far as I know, he's been repeatedly doing this all summer 2021 replacing correct prices previously reported by others.
How do we officially report someone like this, how can he be banned and all his achievements revoked?
Thanks
Richard.

ComplaintsBoard
L
11:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GasBuddy hardware

I tried rto update the diesel price at two gas stations this evening and the system would not post the change. The first was a UDF station in Englewood Ohio were the system showed a price of $3.13. The actual price was $3.69. The second was a UDF station in Huber Hts. Ohio where the system showed a price of $3.07. The price was 3.69. Why did the system take the price change and then go back to the erroneous prices.

Larry

[protected]@gmail.com
9three7 3six7 6121

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Jay Hammond
, US
Nov 15, 2021 2:09 pm EST

I have the same issue with diesel. Price was 20 cents higher at the pump than the regular price reported. I could not change the listed price in the app - which tells me it's the retailer inputting the price, not users? I drove 10 miles out of the way to spend more than had I just purchased diesel locally. What's the point in the app if the price is wrong and can't be changed by the users?

ComplaintsBoard
C
10:12 am EDT

GasBuddy Customer service

In a modern technological age, I should not have to wait on a customer service agent. I should be able to call, email, chat, text etc. I love the main ideology of gas buddies but the customer service sucks.

Desired outcome: Fix the described issue.

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Rick Hough
, US
Sep 25, 2022 10:59 am EDT

Yes, they suck! I got banished for disagreeing with them for them not posting my price reports. I processed over 3000 of them correctly at a cost of $1000.00 in gasoline costs to me privately. They say the do not like threats, but maybe if everyone stopped using them their revenue would dry up and they would a better job of customer service instead of banishing a 9 year member

ComplaintsBoard
S
5:04 pm EDT

GasBuddy You'll sent me a statement and I didn't open a account with u some one has open one in my name

Someone open this account in my name it was not me

Desired outcome: Identity fraud

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K
10:23 pm EDT

GasBuddy False advertising of gas price.

9/13/2021
I went on Gas Buddy app to find a deal on gas. I found the Marathon / 7-11
at 19905 NW 2nd Ave. Miami Garden, FL advertising regular gas at $2.84 / gal. Down from $2.89 / gal. After I pumped the gas, I get a massage from Gas Buddy that I saved a total of $.76. The price of the gas was $3.05 / gal. This is false advertisement. I'm asking if you can look into the matter for me.

Sincerely,
Keith Feemster
[protected]@yahoo.com
[protected]

Desired outcome: To be reimbursed the difference from the advertised price and the actual price they charged me.

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David Macgillivray
, US
Apr 07, 2022 3:24 pm EDT

Feckin pussy [censored]ing about Pennies lmfao. Idk who’s worse you being cheap or people posting false prices. You must be really stupid to not look at the gas price On the big sign and then once again failing to check the pump price 1 foot from your face as you pump, [censored],

ComplaintsBoard
P
5:41 am EST

GasBuddy Availability

I keep going to GasBuddy locations advertised at Circle K and none of them are taking the GasBuddy card anymore. Why? They only seem to be taking Circle K cards and Fry's cards.
Where can I get the $0.21 savings I so desperately need as a 70 year old senior on a fixed income?

Desired outcome: More availability

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L
8:55 am EST

GasBuddy Thieves!

I had plenty money in my bank account when gasbuddy tried to charge it.

My bank shows the charge went through successfully.
Gasbuddy then returned the money for absolutely no reason, said it didn't go through, then charged me another $30. They either 1) dont respond to customer support, or 2) take forever to respond.

They're thieves. Do not use gasbuddy.

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Richard Halle
Quebec, CA
Feb 11, 2022 8:06 pm EST

What charges? GasBuddy is a free app, what are you talking about?

ComplaintsBoard
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2:44 pm EST

GasBuddy Phony price reports at costco manassas va

Reporter allsmiles continually reports incorrect prices at Costco Manassas. He constantly has a price report that is 20-30 cents higher then the actual price. Apparently he does it to get points without actually every visiting the gas station. You should cancel his membership as he is scamming you and the real Gas Buddy users.

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1:42 pm EDT

GasBuddy Premium membership agreement

Purchased 35 gallons gas with $0.20 per gallon discount per my GasBuddy Premium membership agreement for a total savings of $7.00, which I did not receive. I have not received any resolve after numerous customer support contacts by email and my requests to escalate have been refused by CADY / GasBuddy Support..
Transaction details follow:
Kroger 3162 Johnson Ferry Rd, Marietta, GA 30062
07/16/2020 @ 7:52
$41.96
SAVED $0.00 SHOULD HAVE BEEN $7.00
Account Ending *xxxx
Product N/A
Price Per Gallon N/A
Gallons N/A
Amount $41.96
GasBuddy Savings -$0.00 SHOULD HAVE BEEN $7.00
Your Total $41.96 SHOULD HAVE BEEN $34.96

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11:18 am EDT

GasBuddy false gas buddy prices

some [censored] (bzsh_bzsh) reported a price of 103.9 at Husky on canyon meadows dr and elbow tr.sw Calgary.
first off gas was NOT 103.9 it was 118. I went there 1 minute after price being reported! second. the stupid app gave me wrong directions saying take uturn here and there.. such [censored]., wasted half hour for a 5 min trip going there for nothing. not to mention the gas getting there!

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user2362943
london, GB
Sep 22, 2022 11:39 am EDT

prices never correct, totally useless web site

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Richard Halle
Quebec, CA
Oct 14, 2021 2:39 am EDT

Come on Darla, GasBuddy has no way of knowing a gas price except by the users' contributions. I have this problem in Quebec during the last months, a guy that finds himself funny is advertising 30cents lower prices. Always the same cheater. I'm working on finding a way to ban him... Also, gasBuddy doesn't have a guidance system, it gives you choice among other mapping apps you already have on your phone so why blaming GasBuddy?

ComplaintsBoard
L
7:19 pm EDT

GasBuddy gas buddy

The gas buddy "support" is the worst I have ever had to deal with, even worse than the old dell and hp customer support teams in india.

I have emailed gas buddy "support" for over 1 month now, and have not received any response other than the automated "we apologize for the delay" standard email.

If you use gas buddy, just pray you never need support because you will absolutely receive no support whatsoever, and there is no one accountable for the awful customer service provided by the gas buddy team.

For an app which has your bank account or credit card information, failing to provide timely customer support is a huge red flag. I would never ever suggest to my worst enemy to use the gas buddy app for iphone.

Horrible!

I have attached the number of times I have emailed the "support" team only showing back until june 1st, and the repeated automated response. I couldn't fit it into one screenshot, but I have been attempting to contact their "support" since may 16th, 2018, and it has been over a month now but I have yet to receive any support or even an actual response other than the automated system response. It is absolutely terrible, particularly when it is regarding a linked bank account which gasbuddy now has my information but yet cannot provide any customer support.

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5:31 am EDT

GasBuddy false prices

Every time I used GasBuddy in my area (Pompano Beach, FL), I was mislead by false prices. Furthermore, I was directed to gas stations that do not even carry diesel fuel with reports of cheap diesel fuel. There are several users in my area that produce fake reports to collect points, most noticeably in my area is one nick names "skaden," who makes up prices without visiting the stations, and reports diesel where no diesel is being sold. The company doesn't take measures to weed out these scammer point collectors, and does not p[provide an obvious way to report them, even though they spoil the experience to the community, and eventually will bring GasBuddy down.

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8:00 am EDT

GasBuddy pay with gas buddy support

I have opened two tickets with support to cancel my account and remove the connection to my bank account. It has been over a month of them continuing to email me back literally with 1 line "Hello, Thank you for the email and we apologize for the delay." - I have responded back 100% of the time and asking what is going on and if my account has been cancelled, but no one ever responds and instead every 2-3 days I get another email saying the same thing. I have now resulted to filing a complaint here and with the BBB. I have closed my checking account all because of this stupid company. I just want the account closed. I have also asked them to stop emailing me unless they have a resolution because at this point it's harassment. The emails just keep coming and makes me more mad with each one.

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12:41 pm EST

GasBuddy gas card

I received my Gas Buddy card and I cannot activate it. I have tried for months to get the card activated. Customer service, and I'm using that term loosely, is the worst I've ever dealt with. I hate trying to talk someone there. Something that should have been corrected in 2 minutes has taken 3 months. My card is STILL not activated. I can't reach anyone by phone and it takes weeks to get an email from them that doesn't address my issue at all. I have followed their instructions to activate the card and the application just stays on the same screen. I honestly don't know what to do at this point. I rate customer service a MINUS 10 (-10).

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Connie Tyrone
, US
Sep 21, 2018 12:44 pm EDT

Customer service is no help at all. I can't get my card activated whether I go online or call customer service. All they keep doing is ( whether emails or via phone) referring me back to wallet in the app. I've been going in circles for over a month. The have even deducted the annual fee from my bank account, so I can honestly say my account is verified. Therefore, I am emailing them 1 more time and sending copies of all emails to their corporate offices. Let's see if they really want my business!

Connie Tyrone

GasBuddy Customer Reviews Overview

GasBuddy is a popular website and app that helps drivers find the cheapest gas prices in their area. The platform has received overwhelmingly positive reviews from users, with many praising its ease of use and accuracy.

One of the most commonly cited positive points of GasBuddy is its ability to save users money on gas. Many reviewers have noted that they have been able to find significantly cheaper gas prices using the app than they would have otherwise. Additionally, users appreciate the real-time updates on gas prices, which help them make informed decisions about where to fill up.

Another frequently mentioned positive aspect of GasBuddy is its user-friendly interface. Reviewers note that the app is easy to navigate and provides clear, concise information about gas prices in their area. Additionally, the app's map feature is praised for its accuracy and helpfulness in finding nearby gas stations.

Overall, GasBuddy is highly recommended by users for its ability to save money and provide accurate, up-to-date information about gas prices. Its user-friendly interface and helpful map feature make it a go-to resource for drivers looking to save money on gas.
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Contact GasBuddy customer service

Phone numbers

+1 (612) 875-2766 +1 (617) 207-6686 More phone numbers

Website

www.gasbuddy.com

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