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Poor software and hardware
The Garmin Express software gives you the option to continuously run Garmin Express in the task bar. If you disable the option, Garmin Express still continuously runs in Windows, though it does not show up in the taskbar. There is no reason anyone would need to continuously run their GPS software on a desktop. You can remove the entry using regedit to prevent it from starting automatically, but as soon as you run Garmin Express, again, it reinstalls the registry entry to auto-start when Windows starts.
In addition to this poor software design, the Garmin itself is only useful for major highways, and even then, I have often been taken down the rosy path regardless of the configurations I've tried. Also, any time I try to use their device to find a specific place, it is usually off by 10 miles. When attempting to navigate to a variety of existing commercial businesses, I have been taken to private residences, cemeteries (seems to be very often), various driving loops, and middle-of-nowhere roads-- i.e. "Turn Right in 100 ft"; "Hmm, that's a lake."
After several uses, my first Garmin Nuvi died. They were kind enough to replace it since it was within warranty, but I've quit using it. I've actually saved a lot of time by simply using my phone or my AAA US maps. I don't know if other GPS companies are as unscrupulous as Garmin, but they likely are. USB devices are a great way to get access to much of your personal information so that companies can sell your information to advertising conglomerates with no regard for your rights to privacy.
arnaque pour vol
J'ai commandé, sur le site www.gpsfrance.net, un gps pour le prix de 99 euro avec ma mastercard, mais mon compte banquaire a été débité de 114, 16 euro.
Mais voila je n'ai jamais reçu le GPS et je ne sais pas comment faire pour récupérer mon argent ?
Malgré les mails, aussi bien à WWW.gpsfrance.net que à www.fristpay.com que j'ai envoyer aucune réponse ne m'a été données.
Aussi méfiez vous des beaucoup de sites qui ne voient que d'arnaquer.
does not deliver product after payment
ordered Garmin 3210 GPSMAP on line. Bank transfered $447.80 to Bank of China Hebi Branch 10/21/14
Product did not arrive, contacted them they tried to extort more money claiming a 60% tariff.
Then, no more communication and no product. Fraud
Donald Rourke
[protected]
[protected]@atlanticvideocorp.com
loss of service
I purchased a garmin gps 1490lmt with lifetime traffic and map update service. 23 months into my purchase the speaker failed and now makes incomprehesible buzzes. A software reboot did nothing. Garmin offered $120 toward the purchase of any list price replacement unit costing at least $240 and I must buy directly from them. I would, however, lose the lifetime traffic and maps update service I ourchased with the original unit. They don't see it that way. They say the unit had the updates and it wasn't a service. Any attorney would interpret the lifetime updates as a service. I have asked for compensation for the loss of this service and they have told me to go pound sand. A premature part failure after the warrantee may not be covered by the warrantee but a lifetime guranteed update service is just what it says. I don't mind buying a replacement but I don't want to pay for this service again. This service was simply coded to the unit after purchase. I guess the moral of this story is never buy a lifetime anything from garmin... It is simply a red herring.
I own a garmin 705 edge and a nuvi 205 satnavs. I have e-mailed Garmin numerous times with various problems to which I have NEVER recieved a reply. If I did that with my customers, I would foled up! It's totally unacceptable to produce products that have minimal instructions, and aren't USER friendly! (Take note Microsoft!)Then ignore the customers difficulties with the products!
Advertised latest Garmin nuvi 2798LMT GPS with Australia/New Zealand mapping.
Purchased item given invalid tracking number and after 2 weeks of "be OK tomorrow" by email I challenged validity of the unit being sent to me---HEARD NOTHING SINCE--will not answer emails.
gps sucks
1. Poor charging: Garmin tech suggested taking the unit home every night to charge. Are they nuts?
2. No route optimization: great voice command software – but pissy programing. You are driving to point A and you want to find coffee on the way. You can “start new route” which will cancel all together direction to A, OR “add to route” which will add the coffee stop – at the END of the route. You can –
Go to apps.
Trip plan
Add the addresses manually
And best of all: the Garmin tech told me I need to plan my route before I leave home.
GREAT HELP, GARMIN!
To plan at home – I don’t need any GPS...
3. As for the heating problem: Garmin tech suggested not to let the unit in the car when the heat may reach 140 degrees. If it is 140 degrees in the car – I should not be driving it, too!
4. And if that is not enough – general design. They stuck the power input smack in the back, and you cant use a universal goose neck GSP/phone holder. The mount that comes with the unit is puny and short, and has to be mounted on the windshield. I am short, and I come home with shoulder pains after typing in all the addresses and command in any short trip. Luckily, Magelan came with double sided adhesive plates that can be placed on the dashboard – and that helps some. Still, the total unit gives pain and is a pain.
I had Magellan GPS for over 6 years. The reason I moved to Garmin was everyone raved about it, and free map update. The maps on the Magellan unit were just – old. Nothing wrong – it still works. Granted, I have free map updates – but I cant get anywhere without mapping my way before I leave the house with Google maps. I have Bluetooth – but I am talking to myself, since I forget to take it with me (see above: take it home to charge...). Voice command is better than my 6-Y.O Magellan – but it’s the technology that improved, not the unit.
I am not a happy customer. As far as GPS’ go – THIS UNIT SUCKS! It is not a quick responder to driving changes, it is finicky and disappointing.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have the same problems listed. My phone using GOOGLE MAPS NAV is perfect every time! What a waste of money I spent on new Garmin NUVI. And they want more money for the update..
HAD a 265T, loved it but new map was $100 so bought a 2595LMT instead. HATE it. Let's see:
1. Taking a long trip? Well don't make it TOO long or you get message that it "will show you more as you get closer." ( I can tell my 265 From Key West to Maine and it DOES IT.)
2. IF taking a long trip and click street name on top to see text of "route", text is too small to read at 70MPH. Font too thin. Poor contrast on a sunny day. ( 200 series great contrast, easy to read )
3. TRAFFIC. The reason I buy these: 265 searches all around for traffic, 2595LMT show traffic on your CURRENT route, sometimes. The icon shows GREEN even when NOT in a traffic monitored area. I was in SC and green icon yet traffic JAMMED ahead. 265T icon goes OFF when no reception
4. Accuracy of it's "info".Last week, before a trip I checked - "up to date". Great off I go. First destination - CLOSED. Second destination - moved, and when I found it, IT was CLOSED. Friday I was meeting someone who told me where the restaurant was. I could picture it in my head and as I got close for kicks I searched for it on GPS - hey - it's in there - a strip mall. . WRONG. I checked all stores in the area. Not there. I called contact - she said about 2 miles to go - as she had said. I told store owner who told me that store moved over two years ago.
In VA i was looking for a Marina. Entered into GPS - it is on there - off we go. as I go over a bridge it tells me to turn right, turn right, turn right, then turn left - back over bridge . Wrong. I needed to turn LEFT at the first turn and it was at end of street.
REALLY AGGRAVATING. I CAN use my phone to do all that my 265T used to do but like the interface of 265 rather than a phone when driving alone.
5. The menu on 2595 often I have to hit ENTER when on only ONE choice in a menu.
I understand that they WANT to keep their code the same ... maybe on other models there ARE more then one option at that menu but SOMEONE in the COMPANY OUGHT to have the brains to say " Let's remove this link in the code to bring THIS user directly to the next menu rather than showing this submenu at all.". That would take NO time. Delete, change one GOTO line
6 one thing that has bothered me on both : if in Maine and going to Virginia, or Boston to FLA, it will ALWAYS take you through NYC, GW Bridge. Have you ever driven that route at rush hour? 3 hours to cross the bridge. But not taken into consideration because it is too far away when you start. Their programmers (or NAVTEQ?) should look at historical data and if EVERY MONDAY thru Sunday between 6am and 9am there is a 2 hour backup on bridge and consider that at start. ( I get around that by ... choosing Nyack as a via point, e.g.)
nuf said.
Bought a 2595LMT
The voice command does not work on international versions on English. Contacted Support nothing worked.
The Save option to save recently founds into your Saved folder does not work.
While driving sometimes the software crashes and continuously changes back and forth between two points on the map.
Sometimes the unit turns off while driving.
I have had it for 5 months now, and I truly regret the money I paid for it.
And did I say the maps are wrong? Imagine you exit into a roundabout and the unit tells you: exit, turn right, then turn left! In a roundabout!
Garmin, you are piece of junk.
out of order after 14 months only
The Garmin nuvi 1450 started to shut itself off only after 14 months of purchase. Although I tried everything that the support centre suggested, nothing has changed . I will buy a new GPS which is not Garmin.
no help with problem
I bought a Garmin Nuvi 1450 in April, 2011; I also bought the official Garmin case. It worked fine, even on our most recent trip until suddenly it didn't. The touch screen stopped working, and we realized the screen was cracked. The device had never left our car and was not dropped. I called Garmin and was informed there was nothing they would do...screens are not even covered by warranty if the warranty had still been in effect. This was our third Garmin GPS...I'm looking for Tom Tom or other alternatives now.
I expected better from a large, supposedly reputable company.
Me neither...until my third unit.
After two years and one month, my Garmin Nuvi 360 was updated for lifetime maps at a cost of $129 earlier this month, and within 10 days the battery failed, it unfit for portable use. I am out $129. Garmin declined to make any accommodation. DON'T BUY GARMIN.
I bought a Garmin GPS device for my car. It freezes up all of the time. I've spent months trying to get Garmin to respond. They finally did. Now, they want me to pay for shipping on returning the defective device!
Stay away from Garmin.
I purchased my Garmin Forerunner 2 years ago and looked after well.
It stopped working in the last month. I have sent two messages to technical support and made a complaint last week. I have heard absolutely nothing back. How rubbish are Garmin? I am not buying another of their low quality products now.
Been using Garman for 10 yrs. never had a problem.
Garmin Nuvi 1450 will not charge. One week out of warranty. I approached Garmin twice and my request for a solution was acknowledged with advice they'd be back to me in three days. Absolutely nil further response.
I have owned 2 Garmin GPS units and have never had a problem with customer service or up dating the units
MY NEW GARMIN HAS ME DO A U-TURN IN FRONT OF THE PLACE I AM GOING TO AND SENDS ME ON A 3 MILE LOOP AROUND AND BACK TO WHERE I WAS. IT HAS DONE THIS ON SEVERAL DIFFERENT DESTINATIONS. THE VOLLUMN IS LOW EVEN ON HIGH. DOES NOT ALWAYS HAVE MY PHONE BOOK NUMBERS, SLOW TO SEARCH. HAS THE WORST SEARCH ENGINE. I WAS LOOKING FOR EVERGREEN FORD AND IT COULD NOT FIND IT. GOOGLE IT AND THERE IT IS. PUT THE ADDRESS IN AND IT BRINGS IT UP WITH THE NAME. WHAT THE F...BAD PRODUCT. WAS GOING TO BUY AN AVIATION ONE FOR MY CESSANA 182 BUT NO WAY IN HELL, I WOULD END UP WITH FIGHTERS SHOOTING ME DOWN WHEN I VIOLATED RESTRICTED AIR SPACE!
THERE CUSTOMER SUPPORT EQUALS THE PRODUCT
I definitely understand where you are coming from. I had a similar experience with a different company. I did some research and it appears that most if not ALL of the other GPS companies have a similar or more strick warranty policy. In fact check out Magellan's Warranty Policy at: http://www.magellangps.com/assets/magellan_warranty_NA.pdf
TomTom's Warranty Policy at: http://www.tomtom.com/lib/doc/legal/lw/LW-English-US%20CAN.pdf
The other companies have a much more strick policy when it comes down to returning a device for repair or exchange.
faulty hardware and software
Garmin continues to make and sell units that have insufficient memory to hold maps. They also have failed to allow the addition of secondary memory, in this case, an SD card. to store map updates. In addition to the hardware design flaws, the updater software does not allow the user to install the second choice in needed maps such as both upper and lower eastern US maps. I chose one and when I turned on the unit, there were no maps and I could not acquire satellites. I have to go through this mess each time updates are required. Now the unit is once again useless as it was after the last update. The support people could not fix it without a great deal of checking and escalating. It's their product and they don't know how to fix their mess. This company is ripe for a class action lawsuit.
The complaint has been investigated and resolved to the customer’s satisfaction.
new garmin astro 220 gps dog tracker + 5 dc 40 collars
Garmin astro limited
Registered no [protected]
110 richborough drive, dudley
Dy1 3ls
United kingdom
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This package is shipped via fedex express for international orders the very
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We provide convenient, cost-effective way to purchase your gps. you email us and obtain information about thelatest products at a very competitive price.
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Contact email:
[protected]@gmail.com
[protected]@yahoo.com
Skype id: garminastrotracker
Sales manager
Mr mcgaha bailey
+[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
rip offs on updates
I bought one of these for my husband for Christmas at Walmart. It needed Map updating as soon as we used it the first time, which I purchased for about $80. I understand the updating but the cost is ridiculous for the updates. If I would have known you have to pay to constantly update the stupid GPS I would have thought twice about buying it. What a load of crap and what a complete rip off concerning the price, not to mention it should have been updated when it was first purchased for free!
garmin astro 320 + 5 dc 40 collar dog tracking collars...$600 usd
Company Email Address..
[protected]@live.com
Skype : telcltd0
The Astro GPS Dog Tracking System requires very little configuration straight out of the box, and is extremely simple to use. Once the transmitter and receiver acquire a GPS signal, the receiver automatically lets users know the location of their dog. There are no subscriptions or setup fees required to use the device.
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BUY 3 UNITS AND GET 1 FREE,
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Company Email Address..
[protected]@live.com
Skype : telcltd0
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Frank Scott
Sales Manager Of The Company..
Company Email Address..
telcltd01@live.com
Skype : telcltd0
The Astro GPS Dog Tracking System requires very little configuration straight out of the box, and is extremely simple to use. Once the transmitter and receiver acquire a GPS signal, the receiver automatically lets users know the location of their dog. There are no subscriptions or setup fees required to use the device.
NEW!- GARMIN ASTRO 320 + 5 DC 40 COLLAR DOG TRACKING COLLARS...$600 usd
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NEW! -GARMIN Astro 320 GPS Tracking Collar with DC-40 (10 Dog Combo) ...$1, 300 usd
NEW Garmin Astro 220 Dog Tracker+4 Dc30 Collar Bundle Dc-30...$380 usd
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faulty device
I bought a nuvi 1310 just over a year ago. It was working fine until I did a firmware update from the Garmin website. My GPS keeps resetting itself now, approximately 3 times in 20 minutes, constantly. I had this GPS now at Garmin Johannesburg twice and all they could do was a firmware update which did not solve the problem.
Why can the technicians only try and solve these problems with firmware updates after a firmware update caused this problem?
I emailed the Garmin technical support over 1.5 months ago only to receive no reply and therefore it is again proven that Garmin avoids helping their clients. Why can Garmin not give me an answer?!? The nuvi 1310 is a poor product and I know of people who have the exact same problem with this GPS model.
I would like to know now how Garmin will help me and how they will provide me with a good working product as I hoped for when I purchased their Garmin product.
I see that Garmin does not respond on HELLOPETER, but you will not get rid of me by avoiding my problem I have with the product. I saw from previous complaints that firmware is a general problem and people are being told to buy new devices?!? This is unacceptable!
Ibraheem, at Garmin Johannesburg, assisted me and my dad, who is experiencing the same problem as I am. He again only did a firmware update and on our way home to Pretoria the 1310 rebooted 3 times. Ibraheem informed me today, 12 June 2012, that he thinks that it is not a firmware problem but an internal hardware problem. He mentioned that I have 2 options. They can replace the core of the GPS for R500 or he can trade the device for some other Garmin. Honestly I do not think that a core exchange will solve my problem. I know someone who also bought a nuvi 1310 and 8 months later she is sitting with the exact same problem with the device as I am experiencing. I think it is time that Garmin admit that nuvi 1310 was a poor product and I am sure that is the reason why it has been discontinued. So for me R500 is a lot of money to spend on a poor quality product and I will most probably have the same problem with the device a few months after using it.
Another thing that is bothering me is that I spent R1600 for this nuvi 1310 scrap just over a year ago. Now, due to the fact that it is a poor product, I have to spend more money to get a good working Garmin device that I should have had when I bought a Garmin a year ago. This is unacceptable. Is this really how you strive to support, not your customers, but your CLIENTS?
I will keep posting this on forums until Garmin helped me properly. Please do not ask me to bring my device in so that you can do a firmware update. That will only aggravate me even more.
Please give me a sensible solution! I am thinking that it is a hardware problem and it is time for Garmin to accept it and please do not tell me that you cant do anything about it because the device is out of warranty because this is clearly a Garmin issue and I insist on proper support from Garmin.
Please respond to this as soon as possible (meaning this morning 12 June 2012).
exploding battery
There is an email going around that states a KY business man left his Garmin GPS in his company truck, still connect to vehicle electrical system and it was suspected the battery exploded because the outside temperature was 100 degrees. Have problem with the story because it indicates this happened in February 2012 (days are shorter and temperatures are...
Read full review of Garmindiscount sales garmin astro 320 3 dc 40 collar
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Email address..
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Money back guarantee
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For management
Deceptive advertising
I purchased a new Garmin Nuvi 40LM at the end of April 2012. I purchased the unit with lifetime map updates. The packaging said North America. We went to Canada at the end of may. When i tried to navigate in Canada the unit would not even allow me to change the country to canada, but defaulted to the Cayman Islands. The last time i checked, Canada was in NA, the Cayman Islands were not. When i called Garmin customer support, i got a very friendly lady on there, that proceeded to inform me that some Nuvi 40LM units are sold with maps of North America and some only have the lower 48 states. when i questioned her about the packaging saying NA, she plolitely informed me, that the lower 48 were considered to be in NA. When i argued that the lower 48 were considered the US and not NA, which also included Canada, she again argued that the lower 48 were considered to be in NA and that if i wanted the Canadian maps, i could purchase them for $59.99. I told her that to mention NA on the packaging, when the product only covered the lower 48 seemed to be disingenuous, she again politely informed me that i could purchase the maps of Canada.
The complaint has been investigated and resolved to the customer’s satisfaction.
updating maps
You would think a company with products in danger of being made obsolete by smart phones would want to distinguish itself with good customer service - but you would be wrong. I am now into my 6th hour of trying to update the map in my 1490T - which now does not have enough memory for Garmin's new north American map (it had enough for the old map!). With microSD card now inserted, I waited an hour (over a broadband connection) to download the new map - only to find that it won't install! ("error during installation - please try later" - I have tried many times, still no result). So on a Wednesday at 9 p.m. EST I tried the website - but the Garmin servers are "experiencing difficulty." Can't even uninstall and install the already downloaded software because "there is no internet connection." If there is no internet connection, then how did I send this email?
Not the first time I have had trouble with Garmin downloads. My next GPS (if it's not a smart phone) will NOT be a Garmin!
order from sears.com is a joke!
This chat tells it all:
Lan: hello
Lan: I ordered a GPS for my trip
Lan: 21 days passed
Lan: still don't get my order
Shania: Hi, my name is Shania, and it's my pleasure to assist you today as your Personal Shopper. May I have your name please?
Lan: my name is Lan
Shania: Good Afternoon. Thank you for choosing Sears.com.
Lan: can I cancel my order ?
Shania: I will be glad to assist you with the information regarding cancellation.
Shania: I am sorry to hear that you want to cancel the order.
Lan: yes, how come it takes them 21 days to fill the order ?
Shania: Lan may I have the order number?
Lan: [protected]
Lan: thank you
Shania: Thank you.
Shania: I am sorry to inform that I am not able to cancel the order, as it is the third party merchant item.
Shania: I request you to contact the vendor for information.
Lan: OMG, I ordered it from Sears.com
Lan: I don't even know "the OTHER vendor "
Shania: Yes you ordered it from sears, however it was sold by the vendor, for vendor information please check your order confirmation email.
Lan: I clicked the vendor information, it direct me to "Sears.com"
Lan: http://www.sears.com/shc/s/search_10153_12605?keyword=&sellerId=7882&autoRedirect=false&mktPlaceInd=FBM&popup=CONTACT&rioptype=SRS&sid=IExTransSearsOrderConf&eml=
Shania: I have not received a response yet. Would you like to continue chatting with me, Lan ?
Shania: I see takes us to the ElectroBrands page. ElectroBrandsis the vendor.
Lan: Well, how do I know that I ordered from the other vendor if it was from Sears.com ? you know the reason I have this order because your store name !
Shania: I understand your concern, please contact the vendor for cancellation. I wish to cancel the order however I am not authorized to do so. I am really very sorry.
Lan: I really am sorry too, next time put someone in your website, please have headline: WE HAVE NOTHING TO DO WITH YOU and signed: SEARS.COM
Shania: I understand how this situation would be frustrating for you...
Shania: I apologize for the trouble this has caused you.
Lan: not your fault that the Sears.com mixed up, no way in my email indicated any contact number for that store except the link to SEARS.COM, may I have their information ?
Shania: You can contact them at [protected].
Shania: Is there anything else I can assist you with today?
Lan: thank you for your time and Sears should know this is the last time I visit their site ! a customer for the last 20 years !
Unbelievable !
The complaint has been investigated and resolved to the customer’s satisfaction.
I am amazed at all the complaints about Sears and it doesn't seem to be just Sears Canada but the whole chain - even saw one from Peurto Rico. Sears used to be a good reliable store but not any more. I'm having problems too that customer service will not deal with. I'd like to put a big "BUYER BE WARE" sign up infront of the Edmonton Skyview Sears Home Store and another one infront of the Fort Saskatchewan Sears Home store.
Dear Lynnheo:
Please accept our apologies for the problems you have encountered attempting to cancel your Garmin GPS order. I'm not sure how to adequately convey sincerity to you but you should know that we are here to help with this and any other Sears related issue you may be having or have had. My name is Susan and I am part of the Social Media Support Escalations team at Sears and we would like to help. I understand this is a third party merchant item and our agent was not able to cancel the order for you. Even though your order is with a third party merchant we would like to speak with you and make sure that everything that can be done for you is being done.
At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this (so we can help). In the email, please provide a contact phone number and the phone number the Garmin GPS was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Lynnheo) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
poor customer service
I have a 1490T GPS and subscribed to Garmin's quartely map update sevice. When I went to update the maps I started receiving an error message that the unit could not unlock the maps. I called Grmin customer service and in the process of correcting the problem the unit completely locke up. I was told to send the unit in and turn artound time would be 2 to 3 weeks. After 4 weeks I emailed customer service and received a message apologizing for the delay in returning the unit and it would be shipped out in a couple of days. Ten days later I called regarding the status and was again told that the unit had not been shipped and due to the inconvenience it would be sent out express and I should have it in 2 business days. I am not holding my breath yet. Poor example of American business practice.
I sent back my VIVOSMART box and all, because after four months of sporadic use, the digits disappeared on the band. It took 2 months for the answer from their website customer support. Then I was told to send it back forcacreplacement. I did. Two days later they sent an email informing me I needed to just send the band back because the box nor any other parts would be sent back to me. Also, they did not have any in my color so unwound get a berry colored one.
I thought the customer who has a defective item was the one who had some control. Apparently not. I received the berry band, no box or charger. Now I have a useless band. Again.
Customer service answer?
Sorry we didn't send you the instructions in a timely manner so you wouldn't have sent the box and charger cord.
REALLY?
Well I have over 1, 000 runners in the area who won't be purchasing Garmins anymore.
Good job Garmin!
After just a coupler months my Garmin failed to produce a sound. I was told to return it for a replacement. I was lead to believe that I would get a new device, but the replacement was a "Newly Overhauled" device; someone else's previous problem was not exactly what I had expected..
Garmin 60cs
I contacted Garmin about a year ago about my 60 cs powering up for only about a minute. They had an outside agency contact me after I tried twice. The outside agency didn't respond to my emails. I took the unit apart myself recently and the internal battery came loose of the circuit board. Taking some of the board with it. I tried solder it back but their wasn't anything for it connect to, so I epoxy it. It would last for about ten minutes after that. The unit is out a warranty so I didn't have anything to lose. I a senior SAR person and I've heard of this happening to others and Garmin fixing them if still in warranty. I'd advise anyone not to by any 60 cs out of warranty or at all if you plan on using it out in the wilderness.
The complaint has been investigated and resolved to the customer’s satisfaction.
lied about extra charges taxes, duties
I purchased a Garmin 300c fishfinder from this Chinese on-line site. All sounded good I paid $156CDN for a new Garmin 300c fishfinder including shipping and insurance. I thought all was good until shortly after I sent the wire transfer and acknowledged they received my funds and were processing my order, I received an email saying the US customs had flagged the package and that I had to pay an extra $105USD to receive the package. I was specific with the Chinese company and asked if there were going to be any extra duties or taxes added. The person told me they would declare the item as a' gift' and that I wouldn't be charged anything extra. Sure enough two days after I send a money transfer in an email I'm informed that I owe customs 35 usd.+ additional tax is 37 usd.the VAT is 33usd.the total is 105 usd .
If you're in Canada or the US stay away from this company- they are intentionally misleading people-on their website there is an feedback section where people submit questions on-line-many questions are similar to mine-how much will shipping and insurance be? etc. and they are intentionally not telling potential customers the truth about all the taxes they will have to pay.
Do not order anything from this company
Just to update this complaint, the Chinese company is telling me I owe US Customs $105 but they are not telling WHO I need to contact. They are not giving me any information about the package- like a tracking number, or other info, I need to find out where the heck it is!. I paid for insurance as well but nobody has given me anything to trace or identify my package. These people are a bunch a scammers..don't go anywhere near this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
About Garmin
One of the key features of Garmin Express is its ability to provide users with the latest software updates for their devices. This ensures that users have access to the latest features and improvements, as well as any bug fixes that may have been released since their device was purchased. The application also allows users to download new maps, which can be especially useful for those who frequently travel to new locations.
In addition to software updates and map downloads, Garmin Express also provides users with a range of other features. For example, users can use the application to create backups of their device data, which can be useful in the event of a device failure or loss. The application also allows users to transfer data between their device and their computer, such as workout data or saved routes.
Overall, Garmin Express is an essential tool for anyone who owns a Garmin device. Its user-friendly interface and range of features make it easy to manage and update your device, ensuring that you always have access to the latest features and improvements. Whether you're a fitness enthusiast, a frequent traveler, or simply someone who relies on their GPS navigation system, Garmin Express is an essential tool that you won't want to be without.
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Garmin emailssocial.support@garmin.com100%Confidence score: 100%Support
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Garmin headquarters1200 E. 151st St., Olathe, Kansas, 66062-3426, United States
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