Gardner-White Furniture
reviews and complaints

I purchased Emma 3 pk tables on July 3, 2019. I picked up the tables on July 5, 2019. The tables were damaged, they were on back order. I called the Finance Co. and told them I wanted to return the damaged tables and cancel my contract. The Finance Co. told me that the matter was between myself and GardnerWhite. I called GardnerWhite for 3 days consecutive . I told the Rep named Gwynn that I wanted to cancel my Contract and return the tables. She put me off claiming she was waiting for a response from the Finance Co. Well, by this time the 7 days was up. I called 2 days before it was too late to cancel. I want to return the tables ! I am very displeased about this . Customer no. [protected] sales order [protected]. email [protected]@yahoo.com. Agreement no.[protected]

Your commercial with the cow that disappears and turns into a couch is extremely offensive. I cannot believe this continues to air. I recently bought all new furniture from you and if I can return it all I will. I am just disgusted by whatever insensitive idiot came up with this concept and I am shocked that there hasnt been enough complaints to stop it! I've also contacted your corporate office over a dozen times for not only this but an issue with furniture as well and NO ONE RETURNS CALLS! You can reach me at [protected]. My name is Lisa Saunders

I brought my furniture living room ( leather)set 2 years ago a got a extended warranty on it my salesman told me that anything go wrong it will be fix or replace rip, tears, broken mechanism would be covered, my recliner began cracking in about 4 spots just on one arm we call they said give them a couple of days we call and was told that you are not covering it due to normal wear and tear This is [censored] we were told that everything would be covered all of the damage is on one arm of the chair this is faulty material not wear and tear this just a scam to get extra money from us I will pay off the furniture and never use you again and I will tell everyone I know .facebook, Twitter how bad and Dishonest a company you are

Furniture Care Repair and the entire process!

Furniture Repair #1744 BC initiated in March 2019

Gardner White - you really need to review processes and procedures and better your customer service skills. Unfortunately, this is not my first bad experience with your company. I've had conversations with Lewis Armstrong before and just sent him a text message.

My claim started in March of 2019. First and foremost, your staff could not update my phone number neither could they straighten out my address. I almost missed your employee by the name of Charles on April 13th because once again - Gardner White couldn't correct/update my phone number. I should have known something was wrong when I didn't receive a call the day before as I was told would happen. Luckily, my dog started barking like crazy and I went to the door. I asked Charles why didn't he call and he said your number is disconnected. I said what number do you have - he read back a number that was over 3 years old. And...I had just spoken with the office earlier that week to make sure my information was correct. How many people does it take to update records?

After this incident, I called the following Monday to complain and spoke with Christina. She was very nice and very helpful. She apologized and updated my information. Well, fast forward to today. I left several messages asking for an update regarding my repair once again. I called today spoke with Melody - who was quite rude. She told me that my part was ordered on 4-15-19 and that it will take 8 weeks (2 months) to deliver. When I asked to speak with one of her supervisors - Andy, Norman or Ethan, she stated neither of them are available. I asked what is the process for me to receive a call back? When do you think I will get a call back? She replied - she could not make any promises and that she would try to get them the message. Are you kidding me Gardner White? This is what you are teaching your staff and you think this is okay?

How do I reach your Corporate Office? I have spent too much money in your store to be treated this way. Unacceptable.

Talk about rude... Lewis Armstrong just returned my call and the way he treated me was absolutely unprofessional. Never in my life will I EVER SHOP and Gardner White Again. And will SHARE my experience with everyone I know and then some.

Unbelievable people, really! I will reach the owner and this will be addressed.

Ramona Mayberry - Customer

I purchaded a sectional couch 2 weeks ago. Due to in unprofessional and complete wrong information I have been waiting almost 10 days to have my complete sofa delivered and re assembled. The initial delivery was awful because the gentlemen wouldvnot take the time to get it into my apartment so I had to order a diassemble. I was then told by Gardner White CSR I would be able to apply the cost of the disassemble to my new contract. That evening I was contacted by Symir a associate at the Grosbeck store and was told I had to come in and resign a new lease which would reflect the cost of thr disassemble. I go into the store. And was told a complet different story that GW used a 3rd party for disassemble and would have to pay for the service. I was not prepared to do so. Bit instrad of compromising in some way for being given wrong information, i was told to pay or return the furniture. The next day they come to collect the furniture but didnt not stay because yhere was a nother truck in the loading dock of my building. 2 days later I find out I am able yo pay for the disassemble with my debit over the phone I do so. Then am told i could recieve a late delivery Monday May 13th after 6. Once again I am given wrong information while at work I recieve a call that thr delievery man and disassemble team are at my apt building. I could not just up and leave work. I spoke with a associate at GW who told me she would arrange for the delivery. Only yo find out the disassemble team will kot come yo Detroit after a certain time. It is today Tuesday May 14th 1137 am i am still waiting for the diassemble team yo arrivr after I had been told they all would arrive at the same time before 10am.

Cushing's are sagging feels like you're sitting in a hole and on wood, the arm cushions are hard all you feel is wood, had customer service out here and they were said there was nothing they could do that is [censored], we have purchased thousands of dollars worth of items from Gardner-White something must be done about this furniture I wish to speak with a district manager on this my phone number is [protected]

Box spring tore n dust cover hanging n chest scratch n 2 big hole
In the back! Repair person came on may 3 2019 and didn't repair the chest he said he did't know he was to repair the chest! Gardner white did send me a new box spring! Now iam waiting to see what they are going to do about the chest! I have talk to dave and pam at the gardner white store on 20999 groesbeck in warren mi!
My cell is [protected]
Marion albright
I am spending 2000.00 or more on these items iam sick of this damage furniture

I have had stellar credit on my account. I called on December 11th 2018 and spoke to a gentlemen because my payment was 1 day late. This gentleman said there was nothing he could do said to call next month once I received my statement to get waived. I called today January 22nd, (spoke to Rayesha and Sparkle) because I just received my statement today. I was charged 27.00 for a late fee and $2.00 for interest. (I paid off my bill on December 11th 2018) . Sparkle said they never waive fees nothing she could do. Said she pulled up my phone records and that I did not speak to anyone on the 11th of December only their automated system (not true). I did and was pretty much called a liar. She said they can't waive fee's . funny because on August 11th 2017 I called because of the same situation spoke to Susan and they did not charge me a late fee that day. I'm very disappointed in this service and am very upset. I asked to speak to someone else again and was left on hold. At this point I will be really thinking twice about ever doing business again with Gardner White all over $29.00. I'm seeking for this $29.00 to be dismissed my account # is [protected]. I hope you contact me with some resolution

My husband and I took off a day from work waiting on furniture that was on backorder for more than a week Then we got a call from the distribution center in Auburn Hills stating that they had all the pieces in the warehouse and was ready for delivery between 4 PM and 7 PM I get a call later in the evening stating that the times changed between 11 PM and 2 AM what kind of delivery hours are those and those are far from the hours they told me the morning of the delivery. Mind you this is our second delivery! This is complete BS! People have jobs losing money over waiting for delivery times that are promised only to be told your delivery will be 7 hrs later ! I will never order furniture from Gardner White again !

Kelly Leen is the worst sales rep I have ever dealt with. We bought a sectional over the weekend and she said she was taking care of the sales tax. She never said anything about a delivery fee either. When I looked at my bill I was charged tax and delivery. I tried contacting the store for five days. Each day getting a recording where I left my name and number and never got a response back. The one time I got an actual person, they said I would have to speak to Kelly so I left a message for her to call me. Two days later nothing! called again last night and informed the person that answered the phone that I would canccel the order if she didn't get back to me the next day as soon as she got in. She never contacted me again so I called back. She was short and rude on the phone and said the promotion didn't cover outlet items. She never said that during the course of ordering and even said during the paperwork write up she was taking care of the sales tax. I have cancelled my order and will never do business with Gardner White again. I will take my money to your competitors from now on. Also they blocked me from posting my review on facebook so I guess I'll have to post it everywhere else.

I Purchased a leather Sectional in 2013 and everything was fine as I hardly ever

go into that room. But, the other day I heard a noise and went into the living room

and to my surprise both of the end recliners where up in the air. I tried to get

them to go back down but to no avail they wouldn't, so I visited the store where

I bought them and ask for assistance as to how or where can I get a repair

service to see about getting this fixed. I was told that they stop using this type

of Motor in 2015. Now I understand that you no longer carry this product but

but I know that I can't be the only one with this problem! I am Eighty Four

years Old and I don't have that kind of Money to just throw away $5000, 00 . I

just need a number to some kind of repair person who fixes the Motor to the

Furniture that you sold to me!

Hello. I purchased a couch, love seat and chair on June 27th from your Auburn Hills store. The furniture was delivered promptly and according to schedule on June 28th. I was very pleased and provided positive feedback based on my service at that time. Shortly after we received the furniture we realized that 1 of the USB ports on the couch was not working. I submitted a service call and scheduled service for Monday June 9th. We had to take a day off from work in order to make this happen. Nobody showed up. I called on Tuesday to figure out what happened. I was told that the appointment was never scheduled. Accidents happen and so I asked for a new appointment. I was told that someone could come out on Thursday July 19th. That was an unacceptable amount of time. I asked for the next day since surely the mistake of not showing up on Monday should be rectified as quickly as possible. Service calls are not done on Wednesday so we scheduled an appointment for yesterday Thursday July 12th. Another day taken off from work. The technician showed up within his allotted time and basically said, "YES, your USB port is not working but I don't have the necessary parts to fix this". That's not a service call, that's confirming what I had already reported. I expressed my frustration and the technician said, the parts I need are in the warehouse. This is a very easy fix. But, the parts will be shipped to you and then YOU get to call again and request yet another service call. The part should be there in about 2-4 weeks. I expressed my dissatisfaction. Couldn't troubleshooting be done on the phone prior to sending someone out to my house? Couldn't the tech have parts in his truck to try and close and resolve this case on the first trip? Shouldn't there be a checklist when the furniture is delivered to make sure that the recliners work, that the USB ports work, that the couch is fit for function?

Yesterday (July 12th) after the technician left, I received a survey about my satisfaction. I gave a 2 on that survey based on my dissatisfaction and provided similar details to the ones in this note. I received a note back from Gardner White absolving themselves completely and saying sometimes people have to wait 3 weeks for service calls to be fulfilled. And that ordering incorrect parts is an inconvenience for Gardner White. And sometimes parts get lost in the Gardner White Warehouse so they have to be shipped to the home. That's just the way it goes. The couch is less than 3 weeks old. My confidence that any future issues are resolved is very close to ZERO.

I put in a further call last night and suggested that the necessary part (again the tech knows how to fix this issue) is sent to my home overnight delivery and I can schedule an appointment for Monday (a 3rd day off from work). Again, working from the assumption that Gardner White would want to get this resolved as quickly as possible which is clearly not the case. The service agent I spoke to said she would have to call the warehouse to confirm part availability and get approval for overnight delivery and that she would call me back. That call back never happened.

I don't see a resolution to this issue. I would like the couch to be picked up from my house and a full refund to my credit card. I don't want any further phone calls or back and forth or have to take additional days off from work. I simply don't want the aggravation. Who do I need to speak with to make these arrangements.

Thank you!

I purchased a dresser that was advertised as 20% off. I have a gardner white card which have a credit limit I wanted use bottom line. The sales lady told me the dresser would be $ 588 free shipping after I got my bill and didnt see new charges added to it I had my daughter to bring me the paper work to the purchase of the dresser thats when I dont know what the hell Karen Mahone did but I end up paying more than original price. $779. + shipping iI would have come out a lot cheaper just puchasing the dresser on my gardner white card im very unhapoy with this discovery it wasnt until I had my daughter to bring the paper work to my house I never saw it I only heard the Karen Mahone say the dresser would be 588 and free shipping she even said the dresser would be deliveredcthe following day only for me to get back to the store and be told that they didnt deliver to that neighborhood after hours. I called the store today and spoke with a Gwen I was reading on the return policy and waited for the call back to discuss the return. I did not appreciate at all how Ms mahone did this I will be reaching out to the better business bureau

Hello,

I bought several pieces from you over the past couple years, and recently made quite a purchase.

I went to payoff the account in full before surgery (that left me completely bed ridden!), on Comentity's website. They have a few selections, one is to pay the account in full. I picked that button, paid it in full, or so I thought.

Little did I know ten dollars was still owed. it carried over 30 days unpaid and reported on my credit report as late. They won't remove the late, despite the fact that I used THEIR button to pay the account off in full despite my claim to them that while if ten was owed that was fine, I paid. But to offer a feature to pay it off in full, and the account was still not paid in full, is unacceptable to me. That's seven years on my credit, and now I have to fight it with a attorney while sick.

Therefore I will no longer purchase anything from Gardner White and I will be letting many people know not to go through you for furniture.

PS I also emailed three months ago, that my new table has a defective corner, one chair wobbles, and that you send me three extra lamps. No one responded. I'm just done with purchasing at Gardner White do to the customer service experience I received.

Thanks, Lisa Muzik