GameStop
reviews and complaints

In what is likely a scenario going on across the country, GameStops and stores like it in addition to pawn shops, street corners and back allies are unknowingly contributing to the habits of others. By providing cash in lieu of store credit this is enabling addicts to get the monies needed to make drug purchases regardless of how these items were obtained . I am not blaming these establishments but am speaking from my experiences with an addict. I'm asking that you GameStop consider having just a store credit only policy on items turned in. Thank you for listening

I went to gamestop to make some purchases of a preorder Rage 2 & get Wolfenstein for ps4. The girl game me the bundle of wolfenstein new order and old blood. She cancelled my preorder for Rage 2 without my permission, she used my power up rewards points without my permission to renew my power up rewards. Plus she only gave me one game when I should of received both copy's. I submitted a complain to the store and nobody's called me as I requested.

I am a long-time customer, retired, 75 year old gamer, who has a ps2, ps3 (x2), ps4, x-box 360, xbox1. I recently renewed my power up account and maintain my online gold accounts. The majority of my purchases for games and systems has been through the local GameStop. However...

On September 3, 2019, around 3:30 pm I went to the local GameStop store in Island City, Oregon with my 7 and 4 year old grandsons to look for games for each of them as well as purchase a game for myself. Only one customer was in the store to make a purchase during the time I was there. The male clerk was very, very rude towards my grandsons and was constantly after them as they walked around the store with me looking for interesting games they were seeking to purchase. The boys were well behaved and know their game systems as they have an x-box, ps4 and ps3 (x2) at their home. They are very advanced in their gaming knowledge and skill levels. I was going to purchase another copy of Red Dead Redemption to play with my oldest grandson while he is here for two weeks. The clerk was demanding a pin# for the use of my card rather than running it as a credit which other stores I patronize do all the time. Needless to say, after the rude service, attitude towards my grandsons who were also customers and my treatment at check out -- I just walked away as we were not deserving of the treatment and lack of courteous customer service by someone representing the GameStop franchise.

In speaking with several people about my visit, I discovered I am not alone in my treatment. It is no wonder this particular store is going down hill, losing customers and failing. Obviously, they need to learn you do not bite the hand that feeds you! Personally, I will not be returning to support this store, pay the salaries of staff to provide for themselves and their family. Darrell [protected]@yahoo.com

I had my account hacked twice and someone claimed ecard from Google. I sent my concerns and screenshots to GameStop and I have yet to hear a response. You need better security for your user's account. I lost over 11000 points that my hard earn money had accumulated and now I can't get it back. I changed my username, password, and my Gmail account password and someone was able to change my email address again.

I recently ordered a new copy of 'Shadow of the Tomb Raider' for the Xbox One. When I received my package and opened it, I expected a NEW and UNOPENED copy. But it turns out the case was damaged. It had dents on the steelbook casing and it was also UNSEALED. The season pass paper was bent/folded. Even the disc had fingerprints all over it. Whoever sent this copy to me also had the audacity to slap a "NEW" sticker on the back of it too. This was 100% false advertisement.

Good afternoon

My name is Malcolm Richardson. I own Beat That Guy Gaming (BTGG), the only traveling indoor/outdoor eSports/gaming company in Alabama. We are looking to get some information about sponsorship, affiliation, or support for our local gaming communities. BTGG has had great success in working with your stores in the past 2 1/2 years. It has been mutually beneficial for GameStop and BTGG (examples: Birmingham Bowl, Vulcan Birthday Bash, etc.). Store managers and associates in District 807 are very pleased with the stores' performance on the days we hold events. On these days, the stores see an increase in foot traffic as well as sales increase. It also gives the GameStop motto "Power to the Players" meaning.

We have been working together now for one year to make sure our performance is our best and with little to no compensation. Numbers don't lie, but 807's District Manager, Andy Harper, has not been honest with us. Mr. Harper has given BTGG verbal promises during this time of passing our information up to his supervisors to get BTGG into more stores. BTGG was also promised by Mr. Harper connections with outside entities so that we may begin invoicing people for our services when we do joint events with GameStop. We are a gaming company coming to our local stores, helping bring in business and boosting sales on release dates. We have done these events for free with the promise of future pay outside of GameStop. BTGG has recently been told by Mr. Harper that we are no longer allowed to work with the local stores. This severance is due to an event coming up at the University of Alabama where I asked for contact information to send an invoice to so that BTGG would receive payment. I was told by Mr. Harper that I was angry in asking for this information and that he never promised BTGG contacts for payment. BTGG asks that we are allowed to continue working with the stores. BTGG also asks, if contracted to help with an event, that we receive payment for said event.

We are not trying to bill GameStop for our services.

Thank you for your time.

The links below are for our social media as proof of events we've done with GameStop as well as BTGGs own events.

FACEBOOK:
https://m.facebook.com/beatthatguygaming
INSTAGRAM:
https://www.instagram.com/beatthatguygaming/
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---------- Forwarded message ---------
From: Beat That Guy Gaming
Date: Sat, Aug 10, 2019, 1:44 PM
Subject: GameStop Mobile Feedback
To:

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I have an account with gamstop and have since April 2019. The reason I registered with gamstop is to stop gambling as it was causing me a lot of issues. I took a downhill turn and decided I wanted to start gambling again. I tried to register on a number of online gambling sites and rightly so I was refused and wasnt able to register. Then I set up an account with william hill who i was registered with before. I used a different email address but same name and other details. This was end of June 2019. They verified my ID and proof of address so they knew exactly who i was and atill allowed me to register and lose a lot of money. I contacted William hill several times about this and proved to them I was registered with gam stop. They blocked my account again but wouldn't refund me any money. They told me to contact fam stop. I have contacted gamstop on many occasions since June and throughout july and they have failed to respond to any of them. They have failed me. I registered with them because I had a problem and paid for their service. They have failed me, my depression has come back and they don't even bother with responding. I want to claim for my losses and compensation. Gamstop are a joke and responsible for people ending their lives.

I bought an Xbox One pre-owned controller and it's A button and LB button do not function properly. When both of the buttons are pressed they are so loose that they don't press in all the way and there is a low chance that the button that is being pressed is even pressed. There is also a problem on the bottom of the controller and I can't plug my earbuds into the controller so I can't talk or listen to the game and my friends through my earbuds.

We bought a ps4 with one year warranty. Had issues and was told to bring in and for 40 can have it swiped clean. We thought that was protocol when getting a system in and buying used but paid 40 any way. Now it is not working at at due to blue ring of death and after son talking with manager was told nothing they can do even with the one year warranty which I have receipt. Son after being told that stated he thought he had one year warranty but was told there is nothing they can do and my son threw ps4 away. Why pay for warranty when it is not going to be validated for an employee who should have cleaned and checked system. My son is handicapped and that is his favorite form of entertainment since he can't get out much due to seizures and I just so frustrated on how this was handled and disappointed in a company I thought was good with game products. Sometimes you see true in a heartbeat.

I went in the store today 4pm to return 2 One recon 50x headsets (refurb). there was an older white lady behind the cash register that was not customer service trained for her position to represent Gamestop. She stated that I had to wait 20 minutes in order for me to recieve my funds for the return. I ask where is that written in company policy?
She also stated that I could not return one of the headset becuase the 30 days has expired for return. I told her that I did not have my receipt on the first purchase when I return it about 2 weeks ago, she then said why dont you donate it to the salvation army..lol. I do understand that both of these product were refurbished items, I was willing to try another one, so I purchased the second one in hopes that it would work correctly and when I have time I would return the first one. Both were defective. Just based on this person attitude is the reason im filing this complaint.
If you have any questions to this matter, you can reach me by email- [protected]@aol.com or call [protected]. Gary Armstrong.

My name is Susan Dreiling and I live in Deerfield Kansas. I am a Gamestop Pro Reward member and have been for some time. My husband and my boys went to the Game Stop at the Garden City location tonight. They said when they got there that the employee was visiting with two people. My son had located the game that he wanted to get and the employee told the two people he was talking with that he was going to to back and get their console. When they came back they continued talking. My husband stated that they waited in line for at least 20 minutes without being acknowledged and they gave up and left. My boys are avid Xbox One players and we have given the Garden City location a lot of business so we are very disappointed in this service.

Susan Dreiling

susan.[protected]@ymail.com