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resolved to the customer's satisfactionResolved GamerSection.ca — Bad service
resolved to the customer's satisfaction
I ordered and EZ 3in1 the 28th of January. Today, April 24, it still hasn't arrived. Supposedly it was lost in mail. When I first mailed to tell them I thought that had happened, they told me to wait more. I waited almost another month until they decided that they should try and claim the insurance. The thing is, I don't know how long it usually takes for this to happen correctly, but all they do is telling me to keep waiting, without taking any responsibility at all. Someone shouldn't have to wait three months to get your product. Each week I send an e-mail, but they refuse to do anything other than telling me to wait. If this goes on, I'll contact visa to complain and see if there's some way I can get my money back.
This week they finally accepted my package was lost and they said they'd send it again. They asked for my address three days ago and haven't heard from them ever since. Four months and still didn't get my package. I'll update if I ever receive it. Clearly, I can't recommend this store as they don't care for the customer at all.